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All 92 Nairobi hotels

Sarova Stanley

5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
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Complementary Transfer
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Sarova Stanley
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86%
Ranked #7 of 92 hotels in Nairobi
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Nahuulo London, United Kingdom
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537 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Everyone I dealt with- from the hotel taxi driver who picked me to the one who dropped me off at the airport- was friendly and helpful, made me feel at home. The rooms are spacious, neat, clean and not as noisy as one would expect from such a central location. Supermarkets, banks and restaurants are only a short walk away.... More

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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at Sarova Stanley for a couple of days before heading to the Masai. It was the perfect place to unwind after the flight and enjoy a bit of colonial style. I was met at the airport by the transfer (additional fee), which included a cold drink and a lovely cold wet face cloth. The room was large - especially... More

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David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review. We are glad our hotel provided an excellent stop-over before heading to the Maasai Mara Game Reserve. We appreciate your comments on your arrival experience at the airport, our spacious rooms, in-room safes that fit laptops, comfortable bed, good WiFi access, fully air conditioned room and security personnel in the hotel. Our dining... More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Very nice hotel that reminds you of the British past of this great nation. Can't fault the hotel which is 5 star in every way, but super annoyed at the price I am paying for 4 nights. I booked direct with the hotel, and upon arrival I am paying USD$250 a night for a standard room, which is one of... More

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David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, We would like to thank you for your review on TripAdvisor. Thank you for rating your experience as a great stay in a very nice hotel. We appreciate that you booked directly with the hotel for a four-night stay at a rate of USD 250 per night. Sarova Stanley also offers online rates that vary with day of... More

Johannesburg, South Africa
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was put up in the "The Stanley" while in Kenya for work for 7 days. Initially getting into Kenya at night through Jomo Kenyatta Airport, I thought oh dear, I have gone back in time... But little did I realises that this olde feeling place would be more than enchanting. Its 3rd world in its own way. I never... More

Was this review helpful? Yes 1
David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review from your last stay with us in May last year. We are happy that our heritage was enchanting and you felt very safe in and outside the hotel. Our room amenities air condition, good interior fittings, digital safe, working desk, wash area, minibar and LCD TV met your expectation. Our chef appreciated the... More

Alpine, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Sadly, the Stanley Hotel reminds me of the late Rodney Dangerfield's one-liners about “really cheap” hotels... --He said the hotel was so cheap, they stole HIS towels! --It was so cheap, in the picture on the postcard, the room was NOT made up! --It was so cheap, the maid asked if she could come in and clean up. She came... More

Was this review helpful? Yes 1
David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for taking time to write your review on TripAdvisor. We appreciate that you chose to stay with us based on the picture of our lobby, fine dining experience, cool room and well trained staff. Your entire feedback has been taken seriously and each point raised acted on, as we value our guests feedback. At Sarova Stanley,... More

Pune, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is centrally located and very close to market place as well. It has airport pick up and drop fascilities. Around the hotel there are lot of shops, restaurents, money chhanfger banks. The hotel has good restaurent with Indian food as well.

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David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review. We are happy that the hotel offered you a convenient location to shops, restaurants and exchange bureaus that made your hotel experience wholesome. Our central location met your expectations. We look forward to hosting you again and again. Warm regards, David Gachuru. More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Had heard a lot about their authentic flavours but sadly I think they should be renamed as the most unauthentic Thai restaurant in East Africa. The restaurant seems to lack knowledge of even basic ingredients used in Thai cuisine. All in all an extremely bad gastronomic experience which leaves a large dent in ones wallet too.

Was this review helpful? Yes 1
David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you very much for sharing your feedback with us on the Thai Chi cuisine. We would regret that the meal experience fell below expectation. This is a very unique comment that have taken time to understand and evaluate with tangible action plans. We would like to assure you that our ingredients are authentic from Thailand and our... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Sarova Stanley in November 2013 outbound after taking part in a three week Kenya Regiment Reunion. My Aunt who had returned home after being away 46 years wanted to spend a night in the "New Stanley" - had attended dances and drank coffee in the Thorn Tree Café during her youth but had never had the... More

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David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your amazing review on TripAdvisor. We are delighted to read that you particularly chose us, to fulfill you Aunt's wish to stay with us. Thank you for giving us another opportunity to recreate the memories of her youth; dancing and drinking coffee at the Thorn Tree Cafe. For your heartfelt recommendations on the level of... More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent service.from the service at the entrance to the restaurant Excellent food at Thai chi restaurant at sarova Stanley ... what great service from Alex the waiter! However the costs are a bit high.

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David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your feedback. We were happy to have hosted you at our authentic Thai cuisine restaurant - Thai Chi Restaurant. We appreciate the special mention of one of our team members who exceeded your expectation in the restaurant service. Your comment has been shared with the larger team as a motivation in their service to guests.... More

Nairobi
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I was overwhelmed by the friendly service staff who offered me and my family the wonderful service i had ever received. The staff were friendly and could foresee what we wanted next before we could ask for an order. Kudos service staff.

Was this review helpful? Yes
David G, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Thank you for rating our hotel and service as five star. It was our pleasure to host you and your family in February. We are also overwhelmed by your kind comments on the team's hospitality and look forward your return visit. Warm regards, David Gachuru More

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Additional Information about Sarova Stanley

Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi
Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nairobi
#5 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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