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Sarova Stanley

#8 of 133 Hotels in Nairobi
Certificate of Excellence
Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
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1 room 1 guest
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786 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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  • All months
    (786)
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    (186)
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1 review
3 of 5 stars Reviewed 5 days ago NEW

Had a fantastic stay at the hotel. Definitely top notch; the food was pretty fantastic. Though one has to be careful ordering "omelette with everything" for breakfast cause they are pretty heavy handed with the chilli ;) However I am slightly disappointed that although they assured me that they would refund my deposit within 10 working days; it's been over... More 

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Stoke-on-Trent, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

A little late to the review but all the same... Me and my wife stayed here, as part of a tour of Kenya for 1 night before heading off on a week long Safari, about 2 years ago now, The room was spacious, the food was perfect, the staff at the hotel more than amazing, the hotel is a credit... More 

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Paolo M, Front Office Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and loyalty to Sarova Stanley. For us it is never too late to hear from you and to know that you are well. We are glad to note that the character of Sarova Stanley of spacious rooms still lingers with you, and to note that your thoughts are always with us. We will... More 

Nairobi
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

What I like about the Sarova Stanley is its location, everything is a stone throw away. Shops, restaurants, bars, discos...and it is central. What I love about the Stanley is how all the noise is blocked out with the double panels in the rooms. Sound proof completely and you can sleep like a baby. From the outside it looks and... More 

Was this review helpful? Yes
Paolo M, Front Office Manager at Sarova Stanley, responded to this review

Dear Guest Thank you for your review and patronage as well as your commitment to continue supporting us. We are happy to learn that you enjoyed a number of aspects of our hotel ranging from its heritage character depicted by the spacious rooms, to its central location in relation to other points of interest within the city, an aspect passed... More 

Goa, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the SS twice during our trip to Kenya. The first time we were assigned more spacious rooms than the second ! (second floor rooms were nice). Great location, good service. Nice way to start & end our Safari at a heritage hotel !

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Paolo M, Front Office Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and loyalty of the Sarova Stanley. It was indeed an honour to get to host you twice within one safari. We have noted your preference in regards to room allocation and have taken the liberty to update your profile accordingly. We hope to get the opportunity to host you again in the near... More 

Kolkata (Calcutta), India
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were booked in this hotel in Nairobi,it is in a very good location the Market place and the banks and ATMs are all located in a walking distance.The rooms are big and well appointed Bottled water if bought from the hotel is expensive>The toilets ate clean and well equiped.The reception was very cordial received us with a smile specially... More 

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Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage; as well as for the time taken to share your comments with us. We are glad that we were able to meet your expectation during your recent stay with us. To us it was an honour to host you and we look forward to hosting you again in the not so... More 

Nairobi, Kenya
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a hotel to be. very excellent arrangements for the guests with charming staff attendance. One needs to be here to experience what I really mean. Anytime you think of a hotel in Nairobi, think Sarova Stanley.

Was this review helpful? Yes
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley, and for the time taken to share your comments with us. It was definitely our pleasure to make give you a flawless stay. And we are pleased to read that you enjoyed so many aspects of our hotel, mostly so our warm and caring team members. We hope... More 

Brussels, Belgium
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second time staying in the Stanley, both times for about a week. I have had nothing but good experiences on both occasions. This hotel is well run and has real character. The staff are great. My room is large and very well furnished and equipped. They even do a pretty decent approximation of the traditional british breakfast.... More 

Was this review helpful? Yes
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your review and patronage as well as your commitment to continue supporting us. We are happy to learn that you enjoyed so many aspect of our hotel including the size of your room, ‘character of the hotel’, staff experience, and the vast English breakfast. We are also thrilled to know you found the location excellent.... More 

Madison, Wisconsin
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After booking a room over the phone we arrived to check in only to discover that the price that I had been given was not the price we would be paying. They hotel manager said that the person at reservations quoted a price that was exclusive of tax etc., another $60 on top. The old bait and switch. I told... More 

Was this review helpful? Yes
Paolo M, Front Office Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley. It is unfortunate, that we did not meet your expectation during your recent visit to the hotel. The quality of service received is not reflective of our service promise, nor do we take pride in the same. We have taken corrective measure to ensure that this does not... More 

Mumbai (Bombay), India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had stayed in Sarova Stanley on a business trip and I would say that it was a decent stay. The rooms are slightly small and not so great. The overall hotel feels small and old. The location of the hotel is good never the less.

Was this review helpful? Yes
Paolo M, General Manager at Sarova Stanley, responded to this review

Thank you for your support and patronage of Sarova Stanley, and we appreciate your feedback. Your feedback is important to us as it helps us in evaluating and improving our products and services. We have taken note of your concern in regards to the size of the room and taken the liberty to update the same on your profile for... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms on the fourth floor are very small as compared to the rooms on the second floor . we found it very comfortable on the second floor on the way into NBO . On the way out we where given rooms on the fourth floor .The receptionist who checked us in said they where her best rooms! We stayed in... More 

Was this review helpful? Yes
Paolo M, Front Office Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support, patronage and time taken to share your review with us. We feel honored to have had the opportunity to host you at Sarova Stanley. We have taken note of your room preference and updated the same on your profile; in addition we have taken measures to ensure that guest requests are handled differently... More 

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