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Fairmont The Norfolk

#13 of 125 Hotels in Nairobi
Certificate of Excellence
Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #13 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars Reviewed December 27, 2011
port-au-persil Montreal
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562 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Montreal
Top Contributor
52 reviews 52 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 27, 2011

We would have appreciated if the plaçe would had maintained better butneverything you need is there, the food is great, and staff very nice. Super safe spot with police station a block away.

Was this review helpful? Yes 1
Whistler, Canada
Top Contributor
60 reviews 60 reviews
53 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 24, 2011

As a Fairmont this hotel is fairly average. Having said that, in the context of Nairobi, this is a very high end hotel. Pool and spa services are good as well. Tatu restaurant is top notch as well.

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Kampala, Uganda
Top Contributor
209 reviews 209 reviews
113 hotel reviews
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed December 22, 2011

At the end of a safari into the Kenyan Rift Valley I made a wise choice to stay at the Norfolk, a guarantee for a successful conclusion of my trip. Some of the older 'wazees' still recognized me and the reception was equally alert to my return, giving me the 'Abraham Block' suite, which instantly brought back many memories of... More 

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Los Angeles, California, United States
Top Contributor
79 reviews 79 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 18, 2011

This hotel is nice for Africa, but not up to the same standards as 4 or 5 star hotel in the U.S. It was a nice stay, but the room I got was very old and a bit outdated. The bed was a bit hard and not so comfortable and the linens were nothing to write home about. Also the... More 

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California Hot Springs, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2011

I had lots of massages throughout the entire world. I have been to dozens of Spas but there is one massage I will remember for the rest of my life because she came to sell me the service as we were relaxing by the pool with my wife.she gave me the best deep tissue massage ever. Even better than massages... More 

Was this review helpful? Yes 1
Isle of Man, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 3, 2011

Kindly cancel the contract you have with the private investor whose currently running the health club because this cannot be part of a five star hotel And if it is then the Operations manager ;The chief housekeeper, The unit manager and the supervises if there are any should explain how this place got to be so dirty and there people... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for your constructive comments with regards to our health club. We assure you that necessary action is being taken to address this. Regards, Richard General Manager More 

South Africa
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 29, 2011

I have stayed in this hotel many times for extended periods, part business part pleasure stay. I really like the colonial style of the hotel and te beautiful gardens. The staff is really well trained and the service is very personalised. I never been in a hotel where the staff do remember you by name, except at the Mara Safari... More 

Was this review helpful? Yes 2
New Delhi
Top Contributor
64 reviews 64 reviews
35 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 26, 2011

The environment in the hotel is good and reminds one of the bygone imperial era. The hotel property is spread over vast area. I stayed in the room opposite to the swimming pool and it was fairly far from reception The room was fairly big, quiet and cozy. My room had both shower and a bath tub and shower had... More 

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Nairobi, Kenya
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 22, 2011

Fairmont the Norfolk is a hotel within the CBD of Nairobi, I have always enjoyed my visits there, I happen to have visited all their rooms as I am a tour Operator and what is notecably is their decor, space and everything is done supebly be it the finishings, how they make their beds etc They also have laid a... More 

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Durban, South Africa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 21, 2011

Is the ladies changing-room/steam/sauna meant to be used by the members of stuff or guests? Monday evening in the steam room lights were off l had the chance to see one member of stuff I could not read her name tag due to the tinted door but she had a white polo t-shirt paired with dark pants.She came in used... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Ms. Virginia, Thank you for taking time to give us your feedback. Please be assured that I have taken all the necessary action to avoid future occurence. Sincerely, Richard General Manager More 

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