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All 103 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #13 of 103 Hotels in Nairobi
Certificate of Excellence 2014
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465 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Top Contributor
220 reviews 220 reviews
54 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed March 10, 2010

We arrived at The Norfolk after hours and hours of traveling. Chicago to Amsterdam to Nairobi with many weather related delays. This lovely hotel was just what we needed to relax for a day or so before setting out on our two week safari. The room was beautiful, the beds softly enveloping, the shower warm and invigorating, the staff welcoming... More

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Sydney, Australia
Top Contributor
90 reviews 90 reviews
40 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed March 1, 2010

Overall, the Fairmont Norfolk is a very nice hotel and would be happy to stay again. There are a lot of positive aspects of the hotel: very clean, helpful staff, nice bar & restaurant, great rooms, great sleep. However, hotels should realise that the smallest negatives can outweigh so many positives; which brings me to the point of internet access:... More

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Eastbourne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 19, 2010

We were a little concerned about our reservation at the Norfolk having read some suspect reviews of the hotel on trip advisor. However on arrival at the Norfolk at 10am our room was ready for us, for which we were grateful following a night flight from London. We decided to make the most of our brief stay in Nairobi and... More

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1 review
4 of 5 stars Reviewed February 12, 2010

Friendly staff - very helpful and welcoming Rooms: Comfortable, clean and nice size Restaurant: Lovely food and knowledgeable staff. Bars: Friendly bar staff and good range of drinks

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Top Contributor
133 reviews 133 reviews
83 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed January 28, 2010

We booked 2 Deluxe rooms for ourselves and our two sons. Upon arrival we were given 2 rather dingy looking rooms on the ground floor which faced onto a brick wall. We asked to move rooms (couldn't help but wonder what the standard rooms were like if these were Deluxe). After an hour they found two adjacent rooms on the... More

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Kuwait City, Kuwait
15 reviews 15 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 25, 2010

We had dined at the Norfolk twice during the summer of 2008, and when we knew we'd be back in Nairobi over New Year's, after staying five nights at the Fairmont Mara Safari Club (which was fabulous), we decided to stay at the Norfolk. I was able to get a very good rate through the President's Club and thankfully we... More

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 23, 2010

having stayed at the norfolk 4 or 5 x over he last 15 years, very disappointed by the changes. All the colonial charm gone - now just another faceless business hotel. Staff very friendly and service good, but rooms very dark. Chopping much of the trees down leaves the gardens open and uninviting. New terrace bar on street poorly finished... More

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 4, 2010

Could not have been more impressed with this establishment. We had an amazing time on safari and this was our place of respite before proceeding to Egypt. To my surprise on arrival we had been upgraded to a suite which was roomy and quiet. We were well looked after and got a great price on the stay. I would recommend... More

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on the go
Top Contributor
84 reviews 84 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 28, 2009

We enjoyed our stay at the Fairmont Norfolk for 6 nights. It’s in the city center, about a 30 minute drive (in good traffic) from the airport. The Police station and a college is down the street. 2 minutes walking distance is a Barclays bank/ATM, and 10 minutes away is the city market. We had a room in the Delemere... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2009

The Norfolk Fairmont remains one of Nairobi's most charming hotels. I arrived late evening and the welcome was warm and professional. After freshening up, we visited the bar which has a great ambience and overlooks the garden. After a few G&T's time disappeared and actually reversed to 1930's Africa!! Most rooms have a Victorian style decor but are comfortable and... More

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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