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Fairmont The Norfolk

#14 of 125 Hotels in Nairobi
Certificate of Excellence
5.0 of 5
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Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
Best prices for: 1 room 1 guest
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Ranked #14 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
3 of 5 stars Reviewed July 21, 2012
Jeanette C Canberra, Australia
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580 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Canberra, Australia
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed July 21, 2012

A bit disappointed that the quoted rate was exclusive of Kenya taxes of 29%. This made a big difference to the total charges. The bar was pleasant and drinks prices reasonable. Breakfast buffet price steep, and only on the second query were we offered a cheaper rate (about $US10pp) for coffee and pastries alone. Room was nice, and wifi included... More 

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New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

This was my second visit to the Norfolk (first being in 2004), and the improvements are palpable and readily evident. The hotel has gotten a beautiful makeover. They have added a 5 star restaurant "Tatu", which is phenomenal and worth every penny for a culinary experience of a lifetime. The chef is extraordinary and the restaurant boasts a great wine... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our Tatu restaurant, rooms and staff. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you in the near future. Regards Richard More 

London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed July 15, 2012

The taxi driver ( British guy) who mey Viewbaron and his wife at the airport insisted the fairmont was one of the best hotels in Nairobi.....and I couldn't find anything to disagree. The foyer is rather grand- Viewbaron overheard a business meeting, where some gentleman were talking over the intricacies of put options ( lovely stuff ), however I digress.... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our staff. We have however noted your concern on the unavailability of a mosquito net in your room which is normally provided on request. It is always a great pleasure to read that we are able to meet... More 

Kirkland, Washington
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed July 10, 2012

We stayed here three times over three weeks as we came in and out of Nairobi during our safari segments. We saw consistency over the three visits in room quality, staff responsiveness, and food. All very good. And that buffet breakfast was outstanding. It is a classy place with a lot of history.

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our rooms, staff services and food. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you in the near future. Kind Regards, Richard More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 9, 2012

Our stays were very pleasant, with nice accommodations, wonderful breakfast buffet, and very helpful staff. Our room, on our first stay, had a strong smell of newly painted rooms but that had lessened by the time of our return. It was quite disconcerting to realize there was an armed guard at the entrance, as well as having to submit to... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our rooms, services and security vigilance. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you in the near future. Kind Regards, Richard More 

Auckland, New Zealand
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 6, 2012

Beautiful hotel with an air of elegance and past colonial grandeur. Breakfast spread amazing array of food. Staff very helpful and courteous although had to ask for service in the bar during cocktail hour. Rooms very spacious although beware of rooms in wing on left hand side of hotel. They back onto a service lane that was used by people... More 

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Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 3, 2012

The staff were very helpful and friendly and helped us with all our queries, the Delamare Terrace was lovely (although the breakfast seemed quite pricey). The lobby/bar areas really have colonial grandeur as do the gardens, we only stayed in the un-rennovated rooms and they were a bit tired, but clean and large (very comfy beds). I would stay here... More 

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Management response:

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our colonial grandeur and supportive staff. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back at Fairmont The Norfolk. Kind Regards,... More 

Memphis, Tennessee
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 2, 2012

Stayed two different times during our 2 week safari, staying in both the renovated and non-renovated rooms. Of the five hotels we stayed in, I rank this hotel #2. The renovated rooms are excellent, the non-renovated very good. Service in the restaurant was spotty, having to get up several times to find a waiter. Quality of food was ok. Business... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about our renovated rooms and the gift shop. We have noted your concerns on our restaurant services and laundry prices which I have addressed with the rest of the team and we will take the necessary measures to rectify. We look forward to welcoming you... More 

Pula
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2012

Muted elegance, post-colonial grandeur this is not! Drinks at Cin Cin is very similar to boarding Kenya Airways business class and being hassled by a faux-friendly crew all decked out in gaudy, fez-coloured nylon uniforms. They're up-selling booze that they don't drink "madame would you like to try the mooette?" Sorry, but I don't know mooette, is it some sort... More 

Was this review helpful? Yes 1
Bangkok
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 22, 2012

Horrified by the moldy soap bar. Seems like they recycle the soap box and just replace the soap bar, despite the fact that the box is beat up, damp, and moldy. The mold then transfers from the box to the bar. We had this experience the last time we stayed here last week. Told them when we checked out and... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking time to give us feedback on your recent stay with us. It is most concerning to learn of the mouldy soap in your bathroom. I truly apologise that our bathroom facilities fell short of your expectation. I certainly understand how frustrating it must have been. This is certainly not in keeping with the level of service... More 

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