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All 101 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #10 of 101 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 30, 2009
LiliCps Sampa
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441 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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There are newer reviews for Fairmont The Norfolk
See the most recent reviews
Sampa
1 review
5 of 5 stars Reviewed November 30, 2009

We stayed at the Fairmont for 4 days and really loved it. The staff were nice, the place and gardens are beautiful, the room is lovelly and the food is great. It is the very best place to stay in Nairobi. We loved the pool, and the massage also. We only disliked the internet acess that was really slow.

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raleigh
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 25, 2009

we have enjoyed our stay and highly recommend this hotel. The staff is quick (saying lots for Africa) they are accommodating and customer service oriented!

Was this review helpful? Yes 1
tonga
1 review
4 of 5 stars Reviewed October 11, 2009

Just back from a week long stay at the Fairmont and I must say that coming "home" to this place each night was a pleasure. The rooms have just been renovated (we were the first to stay in ours) and look very nice and are LARGE. We had two rooms, one with desk and closets and hard wood floors and... More

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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2009

This was a wonderful property - Great restaurants - Great Staff that couldn't do enough for you. They went above & beyond. Beautiful views and rooms. All in all a wonderful stay I highly recommend this property. This was y second visit and I will definately return again.

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London
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 29, 2009

This hotel in the center of town is one of Nairobi's first and premiere hotels. After recent renovations its lost a bit of its traditional and historic charm in favour of modern decor. This takes away from what made it special, unique and set it apart. When you are inside you could literally be anywhere in the world. In its... More

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London
Contributor
20 reviews 20 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 2, 2009

Most of the bad reviews on the site relate to the renovation programme that has recently been completed. The hotel now looks great - it has a lovely feel and the rooms are well appointed. The garden is charming and, while the hotel is situated right at the edge of the CBD, it feels suburban (it's right by the university... More

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Newcastle, Australia
Top Contributor
61 reviews 61 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 5, 2009

We utilised the Norfolk before and after commencement of our Kenyan/Tanzanian safari. Check in for our first arrival went through without any drama's and it was a novelty receiving the warm washer and cool drink on arrival. However we were taken out to the verandah in the garden courtyard for our briefing on dusk and the area was rife with... More

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Calgary, Canada
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 3, 2009

It used to be a nice old hotel that was hard to get a room at. This time it was almost empty in the middle of tourist season....hmmmmmm. The rooms are nice (though expect housekeeping to wake you up early if you don't display the do not disturb sign). Be very watchful of your bill. We booked 4 rooms online... More

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London, United Kingdom
Top Contributor
177 reviews 177 reviews
116 hotel reviews
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed July 27, 2009

I agree with Carpet9. We had not stayed at the Norfolk before but we had expected a grand old colonial hotel. What we found was a dreadful modern place devoid of any atmosphere. We could have been in a Holiday Inn. Moreover the restaurant was closed so we had to eat outside on a chilly night. I would not stay... More

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Hampshire,
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed March 9, 2009

Having stayed at The Norfolk for Christmas, pre-safari, 20 years ago, we were much looking forward to a return visit. On that occasion it had been a memorable stay. This time we spent one night at the end of a holiday before returning home, and I shall not be in a hurry to return. The wonderful Colonial atmosphere has completly... More

Was this review helpful? Yes 3
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

139 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Nairobi #7 Romantic Hotel in Nairobi #8 Business Hotel in Nairobi #13 Family Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
Number of rooms
170

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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