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All 115 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 2, 2011
callumx London, United Kingdom
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515 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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London, United Kingdom
Top Contributor
217 reviews 217 reviews
70 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed October 2, 2011

This certainly was a high quality hotel. The room I stayed in was tastefully decorated, spacious, clean and comfortable. I never heard any noise from neighbouring rooms (usually an issue in most other hotels). The food in the restaurants was of the highest quality. The lobster and squid pizza was devine. The size of portions was generous. The bread basket... More 

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Ormond Beach
Top Contributor
83 reviews 83 reviews
69 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed September 25, 2011

We had the benefit of staying in both hotels in Nairobi during our trip so we were able to compare and contrast them. The Fairmont Norfolk had a lovely setting with gardens and courtyard. We were upgraded to a nice, spacious suite in the courtyard. Bed and Bathroom well appointed. Only glitch, asked about getting a massage about 3PM and... More 

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5 reviews 5 reviews
4 of 5 stars Reviewed September 24, 2011 via mobile

I was there with a group of people who were spread over the entire hotel. If you are lucky enough to be in the remodeled rooms you will have a nice stay. I unfortunately was in the older rooms, 400 section. Bathroom and room very dated. Stains on carpet and shower very dirty. Food at the property very good, especially... More 

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Senior Contributor
21 reviews 21 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 20, 2011

Several mosquitos in room. Windows tightly closed. Still these pesticides keep appearing and flying around for second night. Dirty bathroom, stains on floors and bedlinen and a sticky carpet. Not quite what to expect from a "Fairmont". Not so fun time spraying around repellent to keep mosquitos away. Nairobi is nice but in some other place.

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Chatham, United Kingdom
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 18, 2011

Stayed for one night in August on room and breakfast basis. Told the receptionist we had to leave very early the next morning. There was no offer of an early or packed breakfast although she vaguely mentioned there might be tea and coffee in the reception area (there wasn't). Room was lovely although no tea! My meal in the Terrace... More 

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Wilmington, North Carolina
Top Contributor
64 reviews 64 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 16, 2011

My husband had an abscessed tooth when we arrived in Nairobi at 5:30 AM. After retrieving our luggage and a frightful drive to the Fairmont Norfolk Hotel, we checked in at the President's Club desk with the assistance of George Keli, who immediately took charge, calling the doctor on-call, and arranging an appointment with a dental professor at Nairobi Hospital.... More 

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Seattle, Washington
Top Contributor
107 reviews 107 reviews
71 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed September 14, 2011

Service seems well intentioned, but slow and often incorrect (green tea, please, not black tea). Bathrooms are dated, decor is tired. Spa is NOT up to Fairmont standards (broken sauna controls, many treatments unavailable, terrible massage, no attendants in sight). Tatu restaurant is good, not great - and extremely expensive. Breakfast buffet is forgettable, open air to dirty Nairobi streets.... More 

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New York
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2011

What a great experience. A beautiful hotel with lots to offer. Great food / beautiful grounds / great location.

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Atlanta, GA
Top Contributor
102 reviews 102 reviews
26 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 12, 2011

We have been to this hotel on several trips. The grounds continue to be lovely, the bar area is friendly, the pool area is very good. There are two types of rooms and when we get a king size room it is very comfortable, Many of their rooms have living rooms downstairs and bedroom loft up - these rooms feel... More 

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Senior Contributor
31 reviews 31 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 12, 2011

The Norfolk may not be what it was in colonial times but this is only a problem for the folks who visited then. It is absolutely delightful. The staff is excellent at every turn and always available and eager to help. The setting is beautiful once you enter and our room was very comfortable with none of the problems encountered... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi

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Room/suite (27)
Hotel & grounds (66)
Bathroom (9)
Business center/function rooms (2)
Dining (5)
Pool/beach area (2)
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