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All 119 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #12 of 119 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 6, 2012
RobyNZ56 Auckland, New Zealand
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534 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
See the most recent reviews
Auckland, New Zealand
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 6, 2012

Beautiful hotel with an air of elegance and past colonial grandeur. Breakfast spread amazing array of food. Staff very helpful and courteous although had to ask for service in the bar during cocktail hour. Rooms very spacious although beware of rooms in wing on left hand side of hotel. They back onto a service lane that was used by people... More 

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Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 3, 2012

The staff were very helpful and friendly and helped us with all our queries, the Delamare Terrace was lovely (although the breakfast seemed quite pricey). The lobby/bar areas really have colonial grandeur as do the gardens, we only stayed in the un-rennovated rooms and they were a bit tired, but clean and large (very comfy beds). I would stay here... More 

Was this review helpful? Yes
Management response:

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our colonial grandeur and supportive staff. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back at Fairmont The Norfolk. Kind Regards,... More 

Memphis, Tennessee
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 2, 2012

Stayed two different times during our 2 week safari, staying in both the renovated and non-renovated rooms. Of the five hotels we stayed in, I rank this hotel #2. The renovated rooms are excellent, the non-renovated very good. Service in the restaurant was spotty, having to get up several times to find a waiter. Quality of food was ok. Business... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about our renovated rooms and the gift shop. We have noted your concerns on our restaurant services and laundry prices which I have addressed with the rest of the team and we will take the necessary measures to rectify. We look forward to welcoming you... More 

Pula
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2012

Muted elegance, post-colonial grandeur this is not! Drinks at Cin Cin is very similar to boarding Kenya Airways business class and being hassled by a faux-friendly crew all decked out in gaudy, fez-coloured nylon uniforms. They're up-selling booze that they don't drink "madame would you like to try the mooette?" Sorry, but I don't know mooette, is it some sort... More 

Was this review helpful? Yes 1
Bangkok
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 22, 2012

Horrified by the moldy soap bar. Seems like they recycle the soap box and just replace the soap bar, despite the fact that the box is beat up, damp, and moldy. The mold then transfers from the box to the bar. We had this experience the last time we stayed here last week. Told them when we checked out and... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking time to give us feedback on your recent stay with us. It is most concerning to learn of the mouldy soap in your bathroom. I truly apologise that our bathroom facilities fell short of your expectation. I certainly understand how frustrating it must have been. This is certainly not in keeping with the level of service... More 

Singapore, Singapore
Top Contributor
102 reviews 102 reviews
39 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 17, 2012

Plesantly surprised by this heritage hotel in Kenya....nice rooms , quiet, great courtyard bar and decent service.....check in could have been better

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed June 16, 2012

Stayed here on business a couple of weeks ago and will not bother again. The room was incredibly dated, awful dark blue carpets and dark, mis-matched furniture. The bathroom was in a poor state of repair, with plaster hanging off and bits chipped out of the tiles and the floor. The shower was half falling off barely a trickle came... More 

Was this review helpful? Yes
Management response:

Thank you for taking time to give us feedback on your recent stay with us. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our bar, restaurants and hotel staff. it is always a great pleasure to read that we are able to meet and exceed your expectations. We however noted your comments regarding the state... More 

New York City
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 11, 2012

Stayed at this hotel for 2 nights before my safari began. It was fantastic! Beautiful rooms that were new, clean and comfortable. The staff was friendly and accommodating. I ate in both restaurants and they were excellent. Doesn't seem like a place like this could exist in the middle of Nairobi but it does. The security is also good. Guard... More 

Was this review helpful? Yes 3
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our friendly & accommodating staff, great food and security accorded in a potentially dangerous city. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward... More 

Everywhere
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 8, 2012

Love this hotel, very comfortable bed, nice shower and amenities. Room service is speedy and very good, I arrived late and I was very hungry, I ordered soup salad (nicoise with seared tuna) and ice cream. I could not finish, the salad was delicious, the tuna very fresh and tasty. A very peaceful hotel, conveniently located and extremely secure.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our efficient services and our newly refurbished rooms. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back to Fairmont the... More 

Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed May 24, 2012

dining at The Tatu restaurant made me definately want a return to the hotel. the food is and the service very personalized. try this hotel for your special days and you will be glad.

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially service and food at TATU restaurant. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back to Fairmont the Norfolk. Kind regards,... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Luxury Hotel in Nairobi

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