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All 111 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #12 of 111 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 20, 2012
Cecil j London, United Kingdom
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501 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2012

we have just arrived back home, we stayed at Fairmont The Norfolk Hotel,it was excellent. staff were helpful and friendly.the room was clean and nothing was to much trouble.the food was excellent and catered for everyone. we had trips out which was organised by Amos of sunset africa safaris, to masai mara safari for 3 days ,and a city round... More 

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Tunis, Tunisia
Contributor
18 reviews 18 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 12, 2012

Stayed here for a few nights during a conference, the hotel has a nice old-world charm to it. Service was really good, anything you need they responded almost right away. The restaurants in the hotel are pricey but the food tastes good. The health club and the spa were modern and clean. I'll probably try one of the other hotels... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. Your comments are greatly appreciated as they allow us to identify our successes and understand how to improve. We look forward to welcoming you back to Fairmont The Norfolk. Sincerely, Richard More 

London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2012

We stayed here as a stop over between Lamu and the UK in September 2010. The hotel had a good feel, very clean and spacious. The service was friendly and efficient and the variety of restaurants was good. Our room was in the main part of the hotel and was very comfortable with a large bathroom. I just wish that... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. It is always a great pleasure to read that we were able to meet our guests expectations. We look forward to having the opportunity to welcome you back to Fairmont The Norfolk. Sincerely, Richard More 

Kansas City, Missouri
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 8, 2012

Clean rooms, quiet, always a good place to recharge after a flight over or mara visit. Food is great in the lobby restaurant. Staff is very good at scheduling activities and the front office group makes you feel safe and secure.

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. Your kind comments about our hotel facilities, service, food and colleagues are highly appreciated. We look forward to welcoming you back at Fairmont The Norfolk in the near future. Sincerely, Richard More 

Ho Chi Minh City, Vietnam
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 5, 2012

Unfortunately, what used to be a very nice place to stay in Nairobi has now somewhat gone downhill. The service, whilst still friendly, is slow and the food is not so good anymore. US$ 33 for a breakfast is extortionate. The rooms are still OK, as are the pool and the gym. The internet speed is mostly miserable. Don't even... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. I will personally ensure that we address your concerns and rectify where applicable. Sincerely, Richard More 

Abidjan, Cote d'Ivoire
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 4, 2012

We arrived at a ridiculously early hour of the morning, just after sunrise, and we were welcomed with smiles and immediately shown to our ground-floor room that looked onto the beautiful, shady garden courtyard. The accommodations were excellent: crisp, smooth sheets on a comfortable king-sized bed; high-quality toiletries in the prettiest hotel bathroom I've ever seen, although it was on... More 

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auckland
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2012

We have just spent 2 nights at this hotel in Nairobi and what an excellent choice.Wonderful service, very friendly and helpful staff. We hired the hotel car to take us sightseeing for the day and found David to be a very helpful and knowledgeable guide. David showed us around Nairobi as well as taking us to the elephant orphanage (highly... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We are pleased that we were able to meet and exceed your expectations. Thank you for your kind comments about our colleagues and service and in particular, your compliment to David, we shall share your feedback with the rest of the team. sincerely, Richard More 

Denver, Colorado
Top Contributor
71 reviews 71 reviews
55 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 5, 2012

Walking in the majestic doors of the Fairmont in Nairobi is like stepping back into the Colonial era. Passing through the strict security provides a sense of comfort and security in the midst of a fairly chaotic city. The elegant lobby and shade of the serene garden court are perfect for a midday lunch or evening cocktails. The rooms are... More 

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arlington, va
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 4, 2012

I fyou are looking for a nice, clean, safe, and friendly place to stay in Nairobi, you wont be disappointed with the Norfolk. A historic place and one that you can tell why it's been a staple for so many pre and post safari.

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Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2011

were there for new year 2010 and had a great time....like a little slice of england in the heart of nairobi.....

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#8 Business Hotel in Nairobi
#8 Romantic Hotel in Nairobi
#10 Luxury Hotel in Nairobi

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