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All 96 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #10 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed June 5, 2011
CeeEmm Cheshire
  • Reviews (428)
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428 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 5, 2011

My mother grew in Nairobi, and she remembers the days when The Norfolk was the place to be seen, it was true colonial gem for Africa's, let alone Kenya's elite. It had a distilled charm which was a throwback to a past time. However now, with the new owners Fairmont, it has lost all that charm. In the past the... More

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Nairobi, Kenya
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2011

We stayed in the Hotel in Sept'10 for around 3 days and the overall experience was very good. The Hotel is in the mid of the town and is an old Hotel built around early 19's but even then its maintained very well. Having excellend service standards and its worth staying in this Hotel with Fairmont Tag with it..

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Melbourne, Australia
Top Contributor
92 reviews 92 reviews
68 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed May 26, 2011

I have stayed at many 5* hotels in Nairobi and have to say that this is the most pleasant in terms of decor and ambiance - a true throw back to colonial days (much along the lines of Raffles). The problem, however, is the staff - they have no clue what customer service means and over the space of three... More

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South Carolina
17 reviews 17 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 31, 2011

I have stayed at the Norfolk for portions of each of my seven or eight visits to Kenya. I was initially attracted to that hotel because of its amazing history, both as a centerpiece of historic Nairobi (and, therefore, Kenya) and as the famous host through the years of the likes of Ernest Hemingway, Robert Ruark, Teddy Roosevelt, various royalty,... More

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Helsinki, Finland
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 28, 2011

We had a 2+1 nights' stay at the Norfolk while touring two weeks in Kenya. The hotel kept well its "luxury" promise with nice rooms, excellent breakfast buffet, cosy bar, wonderful garden & friendly staff.

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Senior Contributor
28 reviews 28 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 24, 2011

This was just my second stay at Norfolk in 28+ years of coming to Kenya. Clearly the historical significance can not be replicated and therefore a stay for at least one night. I far preferred the pre-renovation where it was the bar lounge overlooking the street. A must for a Cold Tusker. The high end restaurant made me feel like... More

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17 reviews 17 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 8, 2011

The Norfolk has been our hotel of choice in Nairobi for the past 15 years on our way to the Masai Mara (see review of Governors Camp). Since our last stay a few years ago the common areas have been refurbished and are great. The Lord Delamere restaurant at the front of the hotel is great for watching the world... More

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Senior Contributor
21 reviews 21 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 3, 2011

We stayed here for a couple of nights before and after safari. The public areas of the hotel are very nice and the grounds are lovely. Both rooms we stayed in were spacious, clean and modern although the bathroom of the first room was a lillte grubbier than the second. The food in the hotel while by no means cheap,... More

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Top Contributor
50 reviews 50 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 7, 2011

From the staff to the Gardens this place was fantastic. Rooms were well air conditioned no mosquitoes, comfortable beds, great pool (although they could do with a few more sun loungers), excellent bar (drinks fairly pricey for Kenya, buts that's a 5* hotel for you). All in all a great place and would definitely return.

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Top Contributor
209 reviews 209 reviews
19 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 20, 2010

Stayed there for two nights awaiting our Safari , Old colonial elegance and simplicity. Very nice. Left luggage ,and gifts we had purchased in our first stop. Returned 10 days later after safari and used a 5 hour day room with friends and retrived our packages . They were very helpful

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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Room/suite (21)
Hotel & grounds (53)
Bathroom (9)
Pool/beach area (2)
Dining (4)
View from room (11)
Other (35)

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Nairobi #7 Romantic Hotel in Nairobi #9 Business Hotel in Nairobi #11 Family Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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