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All 115 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 15, 2012
viewbaron London, United Kingdom
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517 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
See the most recent reviews
London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 15, 2012

The taxi driver ( British guy) who mey Viewbaron and his wife at the airport insisted the fairmont was one of the best hotels in Nairobi.....and I couldn't find anything to disagree. The foyer is rather grand- Viewbaron overheard a business meeting, where some gentleman were talking over the intricacies of put options ( lovely stuff ), however I digress.... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our staff. We have however noted your concern on the unavailability of a mosquito net in your room which is normally provided on request. It is always a great pleasure to read that we are able to meet... More 

Kirkland, Washington
Top Contributor
71 reviews 71 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 10, 2012

We stayed here three times over three weeks as we came in and out of Nairobi during our safari segments. We saw consistency over the three visits in room quality, staff responsiveness, and food. All very good. And that buffet breakfast was outstanding. It is a classy place with a lot of history.

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our rooms, staff services and food. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you in the near future. Kind Regards, Richard More 

Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 9, 2012

Our stays were very pleasant, with nice accommodations, wonderful breakfast buffet, and very helpful staff. Our room, on our first stay, had a strong smell of newly painted rooms but that had lessened by the time of our return. It was quite disconcerting to realize there was an armed guard at the entrance, as well as having to submit to... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our rooms, services and security vigilance. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you in the near future. Kind Regards, Richard More 

Auckland, New Zealand
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 6, 2012

Beautiful hotel with an air of elegance and past colonial grandeur. Breakfast spread amazing array of food. Staff very helpful and courteous although had to ask for service in the bar during cocktail hour. Rooms very spacious although beware of rooms in wing on left hand side of hotel. They back onto a service lane that was used by people... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 3, 2012

The staff were very helpful and friendly and helped us with all our queries, the Delamare Terrace was lovely (although the breakfast seemed quite pricey). The lobby/bar areas really have colonial grandeur as do the gardens, we only stayed in the un-rennovated rooms and they were a bit tired, but clean and large (very comfy beds). I would stay here... More 

Was this review helpful? Yes
Management response:

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our colonial grandeur and supportive staff. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back at Fairmont The Norfolk. Kind Regards,... More 

Memphis, Tennessee
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 2, 2012

Stayed two different times during our 2 week safari, staying in both the renovated and non-renovated rooms. Of the five hotels we stayed in, I rank this hotel #2. The renovated rooms are excellent, the non-renovated very good. Service in the restaurant was spotty, having to get up several times to find a waiter. Quality of food was ok. Business... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about our renovated rooms and the gift shop. We have noted your concerns on our restaurant services and laundry prices which I have addressed with the rest of the team and we will take the necessary measures to rectify. We look forward to welcoming you... More 

Pula
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2012

Muted elegance, post-colonial grandeur this is not! Drinks at Cin Cin is very similar to boarding Kenya Airways business class and being hassled by a faux-friendly crew all decked out in gaudy, fez-coloured nylon uniforms. They're up-selling booze that they don't drink "madame would you like to try the mooette?" Sorry, but I don't know mooette, is it some sort... More 

Was this review helpful? Yes 1
Bangkok
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 22, 2012

Horrified by the moldy soap bar. Seems like they recycle the soap box and just replace the soap bar, despite the fact that the box is beat up, damp, and moldy. The mold then transfers from the box to the bar. We had this experience the last time we stayed here last week. Told them when we checked out and... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking time to give us feedback on your recent stay with us. It is most concerning to learn of the mouldy soap in your bathroom. I truly apologise that our bathroom facilities fell short of your expectation. I certainly understand how frustrating it must have been. This is certainly not in keeping with the level of service... More 

Singapore, Singapore
Top Contributor
102 reviews 102 reviews
39 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 17, 2012

Plesantly surprised by this heritage hotel in Kenya....nice rooms , quiet, great courtyard bar and decent service.....check in could have been better

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed June 16, 2012

Stayed here on business a couple of weeks ago and will not bother again. The room was incredibly dated, awful dark blue carpets and dark, mis-matched furniture. The bathroom was in a poor state of repair, with plaster hanging off and bits chipped out of the tiles and the floor. The shower was half falling off barely a trickle came... More 

Was this review helpful? Yes
Management response:

Thank you for taking time to give us feedback on your recent stay with us. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our bar, restaurants and hotel staff. it is always a great pleasure to read that we are able to meet and exceed your expectations. We however noted your comments regarding the state... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi

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