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All 115 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 12, 2012
ohioduckfish Portland, Oregon
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518 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 12, 2012

I stayed a total of 3.5 days here on two visits. I was met at the airport both times by a very nice and competent driver, and the trip to the hotel was painless. Upon arrival I was tended to quickly, and shown to my room, which both times was quite nice, not extravagant, but clean, a really comfy bed,... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and particularly on our services. We have noted the concern on internet connectivity which we are in the process of upgrading throughout the entire hotel. We look forward to welcoming you back in the future Kind Regards, Richard More 

San Jose, California
Top Contributor
91 reviews 91 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 9, 2012

We were at the Norfolk as part of a group of travelers prior to going on a safari. We had a "day room" upon return to freshen up at the end of our trip (so we did not spend the night on that second stay). From these two visits, I can say that the Norfolk is an attractive and well... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our security vigilance. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We have noted your concern on our rooms, which we are refurbishing in stages. We look... More 

Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 9, 2012

It was a lovely Sunday afternoon, out for a swim, their pool was clean, basking in the sun, sipping some juice, some fries and steak, the veggies were lovely. We had fun and an awesome week after that.

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Dallas, Texas
Top Contributor
70 reviews 70 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 7, 2012

I did not stay at this hotel but did take advantage of eating dinner here one night. We sat at a table that was on the front balcony. This was last month (July) when Nairobi is in its cool season. The food was excellent. The chocolate brownie and ice cream were delicious. We had no problems with mosquitoes or other... More 

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Johannesburg
Top Contributor
53 reviews 53 reviews
46 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 7, 2012

I stayed here for the second time this year, this time for a week long conference. After arriving exhausted after an over-night flight it was great to be collected at the airport by their driver and given my room key on the way to the hotel, so I could go direct to my room to shower and change clothes. The... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We have noted your concerns on the room facilities and slow internet connectivity which remedial measures have been taken. We highly appreciate that despite all your concerns you would still chose to stay at Fairmont The Norfolk and look forward to welcoming you back. Kind Regards, Richard More 

Durban, South Africa
Top Contributor
193 reviews 193 reviews
48 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed August 3, 2012

This is one of the best places to stay in Nairobi - great staff, good food and restaurant service, clean rooms, homey ambience, fruit/chocolate platter delivered daily in the room, bedside weather forecast at night, sufficient gym/spa facility.. The hotel is just across the cultural center and close to Nairobi National Museum. The staff gave me directions to the museum... More 

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Los Altos, CA (USA)
Top Contributor
174 reviews 174 reviews
56 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed July 29, 2012

I stayed at this hotel last August when I was transiting between Kenya and South Africa and had a lovely time. Ditto this time around, though unfortunately I only had one night there. The rooms are a nice size and well-outfitted with amenities. The grounds are well manicured and the location in the heart of town very conveneient. We also... More 

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haacht
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2012

Grand entrance, then onto a green and trimmed garden with palm trees, immediately giving you a good vibe. My room was located across from the garden and it was simply beautiful, including a little nook by the window, desk, couch, local art. Very friendly staff, housekeeping twice a day, a note on your bed with weather forecasts for the next... More 

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Rome, Italy
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 26, 2012

I hate writing anything negative about the Norfolk in Nairobi. I used to stay here regularly in the 1980s and was really looking forward to my stay here. It has always been my favorite hotel in Africa and I've sent so many people to stay there! The Norfolk is now a Fairmont, and has been extensively renovated. The fantastic terrace... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and particularly on us being your favourite hotel in Africa. We have noted the concern on internet connectivity which we are in the process of upgrading. We look forward to welcoming you back at Fairmont The Norfolk. Regards Richard More 

Canberra, Australia
Top Contributor
72 reviews 72 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 21, 2012

A bit disappointed that the quoted rate was exclusive of Kenya taxes of 29%. This made a big difference to the total charges. The bar was pleasant and drinks prices reasonable. Breakfast buffet price steep, and only on the second query were we offered a cheaper rate (about $US10pp) for coffee and pastries alone. Room was nice, and wifi included... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi

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