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All 106 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #14 of 106 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed April 28, 2012
Wanja_Nairobi Nairobi
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491 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Nairobi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2012 via mobile

Great food Great service and curtesy from staff Valet parking takes the hassle off trying to find a spot

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Different places
Contributor
13 reviews 13 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 23, 2012

Booked this room at $289 on the hotel's website, so was a bit surprised when our bill came at about $400. But there's over 30% tax at Kenyan hotels! Not the Norfolk's fault, just something to watch out for. It also didn't help that they charged us nearly four times the price for mini-bar items - this was sorted out,... More

Was this review helpful? Yes 1
Bhm
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 23, 2012

Our first stay at the Norfolk was delightful. Many time visitor to Kenya and have stayed in many hotels and guesthouses in Nairobi. This is the best I have had. In fact one of best hotels I have stayed in around the world. Recently acquired by Fairmont chain the accommodations were wonderful and the service excellent. Stayed there twice on... More

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London
Contributor
13 reviews 13 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 22, 2012

You can judge yourself the decor, food etc, that's all so subjective anyway. But let me tell you this (and its coming from someone who flies all around the world every single week)... The service I received here on just my one night stay yesterday was some of the best I have ever received at any hotel anywhere: Hotel shuttle... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and particularly on the services extended to you in the hotel shuttle. it is always a great pleasure to read that we were able to meet and exceed your expectations. We look forward to welcoming you back at Fairmont The Norfolk.... More

Cedar Rapids, Iowa
Top Contributor
64 reviews 64 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 7, 2012

The Norfolk takes you back to the elegance and service provided visitors in the colonial days - now enjoyed by guests of all colors and origins. Certainly one of the best hotels in the world, made my stay - primarily to visit friends in Nairobi and visit a nearby village orphanage - a perticularly enjoyable one. Unlike most hotels this... More

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. Fairmont The Norfolk indeed boasts a rich history of over 100 years. We are delighted that we were able to meet and exceed your expectations and we look forward to welcoming you back at Fairmont The Norfolk. Once again, thank you for sharing your feedback. Sincerely, Richard More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2012

Always excellent experience, whether for a stay or an afternoon reservation. I would not want to stay anywhere else, and cannot imagine up-paying for newer hotels.

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Geneva2009
Top Contributor
223 reviews 223 reviews
99 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed April 5, 2012

Spent one night, based on their web-site. Many issues to consider before you spend your money in this place: pricing: watch out, the advertised rate does not include taxes. so instead of 339$ you will end up with some 439$ - quite a surprise food: medium quality but even for Africa extrem long waiting time breakfast: attention: staff might give... More

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. I have noted with concern all the issues raised, which are certainly not in keeping with the level of standards and services we strive to maintain. We have taken the necessary steps to address your concerns. Kindly accept our sincere apologies for the inconveniences caused to you. Once again, thank you... More

Jackson, TN
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 25, 2012

We have stayed at the Norfolk many times over the past ten years. It's absolutely my favorite place in Nairobi. I feel like I'm back in Colonial times when I'm walking in the courtyard. Fairmont Corporation came in a few years ago and made many nice changes, but I loved it even before it was Fairmont. The breakfast buffet is... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback and thank you too for the positive comments about our colleagues and restaurants. It is always encouraging to hear positive comments and we are delighted that we were able to meet and exceed your expectations. We look forward to welcoming you back at Fairmont The Norfolk. Sincerely, Richard More

Ottawa
Contributor
15 reviews 15 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 25, 2012

After a severe international flight with missed connections and delays, we arrived at the Norfolk at 7:00am. We were checked in early which was amazing. The room was spacious and while some say "dated", I would say charming and full of character. The room was clean, modern bath, and lovely seating area with terrace. We arranged airport transfers before our... More

Was this review helpful? Yes 1
pacific palisades
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 21, 2012

We stayed at the Norfolk 3 times in the past month. We found it to be down at it heels. I promise not to list more than 10 problems although I could go on… We checked in at 4 am to a room in the back over-looking shanties with a broken air conditioner. Temperature 85-90 degreees. When we called the... More

Was this review helpful? Yes 5
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to give us your feedback. It is very concerning to learn of the challenges you faced during your stay with us and we sincerely apologise for this. All concerns raised are being addressed and rectified. It would be worth to note however that we are currently in the process of refurbishing guests rooms. Thank you... More

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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