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All 100 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #11 of 100 hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 24, 2011
  • Reviews (449)
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449 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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There are newer reviews for Fairmont The Norfolk
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5 reviews 5 reviews
4 of 5 stars Reviewed September 24, 2011 via mobile

I was there with a group of people who were spread over the entire hotel. If you are lucky enough to be in the remodeled rooms you will have a nice stay. I unfortunately was in the older rooms, 400 section. Bathroom and room very dated. Stains on carpet and shower very dirty. Food at the property very good, especially... More

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Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 20, 2011

Several mosquitos in room. Windows tightly closed. Still these pesticides keep appearing and flying around for second night. Dirty bathroom, stains on floors and bedlinen and a sticky carpet. Not quite what to expect from a "Fairmont". Not so fun time spraying around repellent to keep mosquitos away. Nairobi is nice but in some other place.

Was this review helpful? Yes 1
Chatham, United Kingdom
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 18, 2011

Stayed for one night in August on room and breakfast basis. Told the receptionist we had to leave very early the next morning. There was no offer of an early or packed breakfast although she vaguely mentioned there might be tea and coffee in the reception area (there wasn't). Room was lovely although no tea! My meal in the Terrace... More

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Wilmington, North Carolina
Top Contributor
63 reviews 63 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 16, 2011

My husband had an abscessed tooth when we arrived in Nairobi at 5:30 AM. After retrieving our luggage and a frightful drive to the Fairmont Norfolk Hotel, we checked in at the President's Club desk with the assistance of George Keli, who immediately took charge, calling the doctor on-call, and arranging an appointment with a dental professor at Nairobi Hospital.... More

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Seattle, Washington
Top Contributor
106 reviews 106 reviews
71 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed September 14, 2011

Service seems well intentioned, but slow and often incorrect (green tea, please, not black tea). Bathrooms are dated, decor is tired. Spa is NOT up to Fairmont standards (broken sauna controls, many treatments unavailable, terrible massage, no attendants in sight). Tatu restaurant is good, not great - and extremely expensive. Breakfast buffet is forgettable, open air to dirty Nairobi streets.... More

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New York
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2011

What a great experience. A beautiful hotel with lots to offer. Great food / beautiful grounds / great location.

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Atlanta, GA
Top Contributor
91 reviews 91 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 12, 2011

We have been to this hotel on several trips. The grounds continue to be lovely, the bar area is friendly, the pool area is very good. There are two types of rooms and when we get a king size room it is very comfortable, Many of their rooms have living rooms downstairs and bedroom loft up - these rooms feel... More

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Senior Contributor
31 reviews 31 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 12, 2011

The Norfolk may not be what it was in colonial times but this is only a problem for the folks who visited then. It is absolutely delightful. The staff is excellent at every turn and always available and eager to help. The setting is beautiful once you enter and our room was very comfortable with none of the problems encountered... More

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San Francisco, California
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 12, 2011

I loved this hotel. Elegant but not too fancy, nice sense of history, beautiful rooms, really nice staff. Wonderful restaurant. The only things I didn't like were the slightly byzantine internet process and the excessive cost for laundry.

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 8, 2011

Apart from the location I have to say this is Nairobis best property.

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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Room/suite (21)
Hotel & grounds (53)
Bathroom (9)
Pool/beach area (2)
Dining (4)
View from room (11)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Nairobi #7 Romantic Hotel in Nairobi #8 Luxury Hotel in Nairobi
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Official Description (provided by the hotel)
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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