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All 115 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 24, 2012
Danobano Modesto, California
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518 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Modesto, California
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 24, 2012

for that part of Africa it was very nice , butt would be just a 3 star hotel in most places, very old and small , not many features to enjoy. I was looking forward to staying there because of the history, I guess its the only game in town some of the new hotels buy the airport are much... More 

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North Conway, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 14, 2012

I loved it! We stayed two nights before our safari (historic room) and one night at the end of our trip (room in new section with couryard patio). I couldn't ask for anything more. The couryard is beautiful with lovely flowers and foliage. The colonial atmosphere, particularly the beautiful terrace resteraunt, right ont he main street, was just what I... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about the standards, staff, food, outlets, rooms and beautiful ambience of Fairmont The Norfolk. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back in the near future. Kind... More 

Safwa, Saudi Arabia
Top Contributor
71 reviews 71 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 4, 2012

Couldn't ask or expect anything better for a one night stay in Nairobi prior to my safari trip to the masai mara. Easy check-in. Nice staff and the in-room dining was excellent. I wouldn't really say much about the location, it seemed to be well guarded but I just needed something not far away from the airport.

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Top Contributor
109 reviews 109 reviews
45 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed September 3, 2012

Sorry to see the colonial style slowly losing his touch in a very confortable hôtel. Must be THE place in Town for breakfast. You can have a very good idea of what Nairobi used to be in the good old days.

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Warren
Top Contributor
64 reviews 64 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 1, 2012

Overall the hotel is very average for a Fairmont. More like a Holiday Inn. The room we stayed in had not been upgraded, so the bathrooms were outdated and the overall quality was not of the typical Fairmont standard. There are several other hotels that are better value for the money on Trip Advisors best hotels list

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We have noted your concern on our rooms, which we are refurbishing in stages. We look forward to welcoming you back in the near future. Kind Regards, Richard More 

Cobham, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2012

The Norfolk has a long and proud history and has seen many travellers walk up its carpeted steps and enter into the reception in it's distinguished life. I first visited as a child in 1967 and I have periodically revisited over the intervening years when visiting Kenya and it has never failed to delight. In my view it remains one... More 

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London, United Kingdom
Top Contributor
75 reviews 75 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed August 29, 2012

I stayed at The Norfolk for about 12 nights whilst on business in Nairobi in August, so I can say I had a pretty in-depth view of the hotel. Most things I'd normally list have been mentioned repeatedly by other reviewers: convenient location, excellent standard of rooms, beautiful, quiet grounds, very good gym (mainly cardio machines), attractive pool. So I'll... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our excellent standard of rooms, convenient location, high internet speed, staff, food and gym services. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations We look forward to... More 

Raleigh, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 25, 2012

My husband and I stayed at The Norfork for 2 days on our arrival to Kenya from the states. We had plans to site see and adjust to the time change prior to our safari in the Masai Mara. It was a lovely hotel, the staff was exceptional. We had arranged for a driver to pick us up at the... More 

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San Diego, California
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2012

My husband and I stayed that The Norfolk on both legs of our Safari. The hotel was elegant and very well managed. Our rooms were well appointed had every amenity and had been well maintained.We did not see the rooms that had been or were in the process of being completely remodeled, but the rendering photos showed them to be... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our rooms, food and security vigilance. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations We look forward to welcoming you back in the future. Kind Regards, Richard More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2012

My daughter and I stayed at the Fairmont in late June 2012. I was in Kenya on business and my daughter (13) was often on her own. The staff could not have been nicer or more helpful in thinking of things for her to do and helping with logistics - far beyond what they might be expected to do. Particular... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and particularly on our superior colleagues, especially the concierge team. We look forward to welcoming you back in the future. Kind Regards, Richard More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
#10 Luxury Hotel in Nairobi

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