We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont The Norfolk

#13 of 125 Hotels in Nairobi
Certificate of Excellence
Harry Thuku Rd, Nairobi 00200, Kenya
Hotel amenities
Fairmont The Norfolk
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #13 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
3 of 5 stars Reviewed February 26, 2013
wrightone Dakar, Senegal
Write a Review

562 reviews from our community

Traveler rating
    255
    205
    60
    30
    12
See reviews for
79
143
42
198
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (562)
  • Mar-May only
    (110)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (169)
  • Dec-Feb only
    (137)
All months
There are newer reviews for Fairmont The Norfolk
See the most recent reviews
Dakar, Senegal
Top Contributor
114 reviews 114 reviews
36 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 26, 2013

This is a fine hotel, though not worth the prices they charge. And they charge for everything. Service is uneven. Some staff go the extra distance while others seem bored. Service by the pool is particularly easy going. The breakfast buffet - again not cheap - is served until 1000 though it seems staff stop replenishing things about 0900. We... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Wrightone, Thank you for your feedback regarding your recent stay. I note that our service delivery fell short of your expectation and I apologize for this shortcoming. I will look into pricing of our menu and share your service comments with the Restaurants Manager and Executive Chef in order to ensure service satisfaction of our guests in the future.... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 24, 2013

I have been staying at the Norfolk regularly, say between five and ten times a year for the past eight years. Since Fairmont took over it has become world class in terms of comfort and above all service, which is exceptional, with genuine hospita Ity and welcome from all staff.The rooms are spacious and comfortable, the grounds are a real... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Steven P, Thank you for choosing Fairmont The Norfolk as your preferred Hotel of choice. We greatly appreciate the time you took to share your detailed and valued feedback with us. It was a pleasure receiving your compliments about our rooms and services. I have also noted that you had an opportunity to dine in our restaurants and you... More 

Nairobi, Kenya
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 15, 2013

The rooms built in the colonial era are very spacious and very serene. The enviroment is very calm and freindly. Their meals are fabulous and especially the buffy due to the many varieties. The hotel is vey proximity to the city centre of Nairobi and one can walk comfortably for shopping to the city centre.

Was this review helpful? Yes 3
Toronto, Ontario
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 6, 2013

We were a group of twenty people who spent two days here before we headed to the Maasai Mara to help build a school and then a few days on Safari. This hotel definitely lives up to the Fairmont name. It has nicely appointed rooms, a lovely dining area and a bar/lounge with beautiful art and decor. Spa facilities were... More 

Was this review helpful? Yes 1
Birmingham, Michigan
Top Contributor
81 reviews 81 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 4, 2013

Full disclosure: My wife and I and close friends were on a 15 day safari to Amboseli, Masai Mara, Serengeti, and Ngorongoro. Nairobi is where we arrived and where we departed. When we do it again, we will go through Arusha and directly into the bush. The Norfolk has history in its colonial sense and all that, but this place... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MLP50, Thank you for staying at Fairmont The Norfolk and for your recent review on TripAdvisor. All guests’ comments are important to us and we appreciate your candid feedback. We have shared this with the relevant departments for immediate action and we are sorry to learn that your experience did not live up to your expectation. We would appreciate... More 

Senior Contributor
25 reviews 25 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 1, 2013

We stayed at The Norfolk twice during our 5 week African tour and both times were amazing. We thought it was a peaceful oasis away from the hustle and bustle of the city. It certainly lives up to the Fairmont standards. We had 2 wonderful meals in Tatu restaurant and we couldn't fault the food or service, everything was just... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Kim T, Thank you for your review and for continuing to choose Fairmont The Norfolk for your travel. We are very happy to hear that you find not only the quality of our award winning restaurant exceptional, but that your find out general facilities accommodating. We look forward to seeing you again in the near future. Kind Regards Richard More 

Rome
Top Contributor
70 reviews 70 reviews
37 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed January 30, 2013

The Norfolk is a nice historic hotel in Nairobi. Service is good, staff is competent and welcoming. Rooms are well fitted, even if not very big (at least standard rooms). So why my rating is on the stingy side? The problem is the price of food and beverages. They have a pricey restaurant (the "Tatu"). I can even accept that,... More 

Was this review helpful? Yes 6
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Magister Rome, Thank you for taking your time to share the experience of your recent stay at Fairmont The Norfolk. We are very happy to learn that you were able to experience the hospitality that our colleagues are renowned for. I have noted your comments on our Tatu restaurant pricing which I shall address with the rest of the... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 24, 2013

My two adult daughter's and I stayed at the Fairmont Norfolk twice, before and after our safari in December, 2012. Both stays were absolutely wonderful. The staff were so helpful with so many of our requests. The food was amazing. Thanks for a great stay!

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Alan T, Thank you very much for taking time to share your review. We are delighted to learn that you enjoyed our food and your overall stay with us. We look forward to welcoming you back! Kind Regards, Richard More 

Richmond, Virginia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 23, 2013

Food is excellent no need to go outside. The pre renovation rooms are good and the new ones are even better. wifi available and free if you are a Fairmont Presidents Club member. There is excellent security and the staff is beyond friendly and helpful

Was this review helpful? Yes
Dhaka
Contributor
11 reviews 11 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 23, 2013

I would say, the hotel is over priced because of its location. Staffs are friendly, foods seemed to be over priced as well. I would stay there for the second time if I don't get a better option and obviously if I'm on vacation in Nairobi.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

211 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (192)
Viewed
Room/suite (29)
Viewed
Hotel & grounds (66)
Viewed
Bathroom (10)
Viewed
View from room (13)
Viewed
Business center/function rooms (2)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Other (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities