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All 119 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 119 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 28, 2012
Michael_6829 Vancouver, Canada
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533 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
See the most recent reviews
New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 29, 2012

Booked this hotel because of the Fairmont Brand. Have stayed at other Fairmonts around the world. This place is noisy, smells old and needs some major work,. Price paid is way to high for product offered. Service is slow, long lines at the desk, Food Over priced for what you get. Maybe someone from Toronto should visit this place.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Bertha B, Thank you for taking your time to share the experience of your recent stay at Fairmont The Norfolk. I am sorry to hear you didn’t enjoy your stay with us. Fairmont The Norfolk observes the same high standards which all Fairmont Hotels & Resorts adhere to. It’s unfortunate that you were accommodated in the unrenovated section. However,... More 

Vancouver, Canada
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2012

The Norfolk is situated next to a University in a nice quiet part of central Nairobi. The setting is beautiful and the rooms are clean and elegant. There is excellent internet connection and the grounds are beautiful. There is a beautiful garden. The location may not be convenient for some business travelers as it is a 20-25 minute walk to... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Michael B, Thank you for taking the time to share the experience of your recent stay at Fairmont The Norfolk. I am very pleased to learn that you enjoyed our excellent internet connection, clean rooms & beautiful garden. We have however noted your comments about our food & laundry pricing which I will address with the rest of the... More 

Topeka, Kansas
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 27, 2012

The Norfolk is a wondeful place. I stayed back in 2001 with my family on the first few nights of our trip, and I loved it! The rooms are very homey, the staff is very helpful and kind, the grounds are spacious and pretty, and the hotel itself is quite beautiful. It is a cozy place amid the hustle and... More 

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Tyler, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 25, 2012

My husband and I stayed in the Norfolk pre-safari, and LOVED the hotel! (I guess we were in the renovated portion because the room was lovely!) We were only there for 2 nights and I would definitely stay there again. We are looking forward to another safari and will start our trip with a few nights at the Norfolk...a beautiful... More 

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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 21, 2012

Wonderful grounds amdist very busy, traffic jammed city. Rooms are badly in need of a refurb. Smelt of mold and smoke. Carpets were filthy. However food was excellent, gym was fabulous for a hotel gym and staff couldnt have been nicer despite the many complaints I am sure they get from international travelers in regards to the room conditions.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Carmel 22, Thank you for taking the time to share the experience of your recent stay at Fairmont The Norfolk. I am very pleased to learn that you enjoyed several aspects of the hotel especially the excellent food, our gym & staff services. We have however noted your comments about our rooms which I am pleased to inform you... More 

Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 20, 2012

I love this hotel. It gives the feeling of an enchanted garden, leaving the hustle and bustle of Nairobi's city center outside its walls. There are ample restaurants, good workout facilities, and plenty for the tourist.

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Edmonton, Canada
Top Contributor
81 reviews 81 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 18, 2012

We stayed in this historical Fairmont property in Nairobi on our way to the Masai Mara National Reserve and again on our way back to London. We had a late night arrival from London and the Visa/Immigration process took longer than expected. We had arranged for airport transfer with the Fairmont - and was concerned about the long wait -... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear JC, I am very pleased to learn that you enjoyed your recent stay at Fairmont The Norfolk. Thank you for taking the time to share your experience. I am very pleased to learn that you enjoyed several aspects of the hotel especially the great service, very pleasant and helpful staff, great breakfast and excellent dinner. I will certainly pass... More 

Wichita
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 15, 2012

This is a lovely property in the heart of Nairobi. It has a lovely open courtyard. The hotel bar sits on the edge of it and it's a great place to sit back and have a drink and relax. The room was spacious, clean and comfortable. Breakfast was included with our room stay and was a great value. It had... More 

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Paynesville, Minnesota
Top Contributor
58 reviews 58 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 11, 2012

We stayed one day/night at the The Fairmont in Nairobi. It was nice to be back in "civilization" after a two week safari. Room was average, comfortable. They had several restaurant options. We enjoyed the Lord DelamereTerrace, where you could sit outside, street side. Weather was nice, we chose to dine there. Food was good also, as was wine selection... More 

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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed October 11, 2012

We stayed at this hotel on 2 occasions recently. On each occasion, there was a long wait at reception. On our second stay we were given a room in the unrenovated section.Our room was dirty, the shower head sprayed water everywhere but on ones body, The shower door would not close properly and leaked water all over the floor. When... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking the time to share the experience of your recent stay at Fairmont The Norfolk. We are glad that you enjoyed your breakfast and our staff and gym are wonderful too. We have noted your comments about the room and the shower. It was unfortunate that the hotel was busy during your visit and you were allocated... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#5 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi

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