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All 115 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 20, 2012
J C Frankfurt, Germany
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518 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont The Norfolk
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Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 20, 2012

I love this hotel. It gives the feeling of an enchanted garden, leaving the hustle and bustle of Nairobi's city center outside its walls. There are ample restaurants, good workout facilities, and plenty for the tourist.

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Edmonton, Canada
Top Contributor
81 reviews 81 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 18, 2012

We stayed in this historical Fairmont property in Nairobi on our way to the Masai Mara National Reserve and again on our way back to London. We had a late night arrival from London and the Visa/Immigration process took longer than expected. We had arranged for airport transfer with the Fairmont - and was concerned about the long wait -... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear JC, I am very pleased to learn that you enjoyed your recent stay at Fairmont The Norfolk. Thank you for taking the time to share your experience. I am very pleased to learn that you enjoyed several aspects of the hotel especially the great service, very pleasant and helpful staff, great breakfast and excellent dinner. I will certainly pass... More 

Wichita
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 15, 2012

This is a lovely property in the heart of Nairobi. It has a lovely open courtyard. The hotel bar sits on the edge of it and it's a great place to sit back and have a drink and relax. The room was spacious, clean and comfortable. Breakfast was included with our room stay and was a great value. It had... More 

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Paynesville, Minnesota
Top Contributor
58 reviews 58 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 11, 2012

We stayed one day/night at the The Fairmont in Nairobi. It was nice to be back in "civilization" after a two week safari. Room was average, comfortable. They had several restaurant options. We enjoyed the Lord DelamereTerrace, where you could sit outside, street side. Weather was nice, we chose to dine there. Food was good also, as was wine selection... More 

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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed October 11, 2012

We stayed at this hotel on 2 occasions recently. On each occasion, there was a long wait at reception. On our second stay we were given a room in the unrenovated section.Our room was dirty, the shower head sprayed water everywhere but on ones body, The shower door would not close properly and leaked water all over the floor. When... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking the time to share the experience of your recent stay at Fairmont The Norfolk. We are glad that you enjoyed your breakfast and our staff and gym are wonderful too. We have noted your comments about the room and the shower. It was unfortunate that the hotel was busy during your visit and you were allocated... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 9, 2012

With a childhood spent in Nairobi, this was a hotel we use to visit often. Returning now with my own family many years later, it was an obvious choice to stay at the start of our epic adventure around Kenya! We requested refubished rooms overlooking the main courtyard and were lucky enough to get them. These rooms were of a... More 

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Amsterdam, The Netherlands
Top Contributor
119 reviews 119 reviews
39 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed October 5, 2012

Stayed in this hotel while i was on a business trip to Nairobi. My room was in the main building and on a little bit smaller side, rooms overlooking the courtyard in other buildings seem to be a little bit bigger. There were necessary tea and coffee facilities in the room, internet connection was included in my rate and it... More 

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Burlington, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 27, 2012

This hotel is very centrally located to Nairobi's city center. Although this may or may not be a positive thing for some travellers. There is not a whole lot of activites to do inside of the city therefore perhaps being on the outskirts would be more beneficial. The hotel itself is what you would excpet from the Fairmont brand, clean,... More 

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Nairobi
1 review
4 of 5 stars Reviewed September 26, 2012

I stayed here for 2 nights on my honeymoon in November 2011. The rooms are fantastic and clean. The food is awesome and wide selection to choose from. The only downside for me was a food item on the menu called "Angus steak" (or something similar) way too expensive for the portion you are getting. Otherwise we enjoyed our stay... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and particularly on our rooms and food. We have however noted your concern on our pricing vs quantity of the Angus steak which I will review with our team. We look forward to welcoming you back in the near future. Kind... More 

Long Beach, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 24, 2012

While still an historical landmark, the "new" Norfolk is dissappointinly redone. It reeks of California mordern with plastic wicker chairs on the Lord Delemere Terrace, flowery drapes, and spring color schemes. The staff is friendly and efficient. The rooms had dirty carpets, ad-hoc water pressure, and ineffcient wifi. Not the Norfolk of historical proportions.

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
#10 Luxury Hotel in Nairobi

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