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Fairmont The Norfolk

#13 of 122 Hotels in Nairobi
Certificate of Excellence
Harry Thuku Rd, Nairobi 00200, Kenya
Hotel amenities
Fairmont The Norfolk
Best prices for: 1 room 1 guest
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Ranked #13 of 122 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Csteljes
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556 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My daughter and I stayed here on our way home from Tanzania. The hotel is truly beautiful, its such a shame about the security but completely understandable and we did feel very safe there. The service from all the staff was exceptional in all areas except the poolside where you could wait for ages before seeing anyone, however the heated... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went her for a meal only so I cannot comment on the quality of the rooms etc, however the restaurant was a beautiful and romantic setting and all the staff were friendly and attentive. We were given a delicious amuse bouche and a selection of breads at the start of our meal. Unfortunately this was the best tasting thing... More 

Was this review helpful? Yes 1
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

A high quality establishment- service and facilities perfect for our group retreat. Variety of restaurants / food allow you to stay at the venue to optimally use time together. Management and staff friendly and professional - attentive and proactive to ensure everything goes well!

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Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear GertdeBeer, Thank you very much for choosing Fairmont The Norfolk for your group retreat and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We appreciate your feedback and are very glad to read that enjoyed our service, the facility, variety of restaurants, friendly, professional, attentive and... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Norfolk is a true 5 star Hotel. Unlike most 5 star high rises this property has plenty of atmosphere and the ambience reflects its historical origins. Security is excellent, service is excellent and the rooms are spacious and well appointed. My only criticism is the food whilst very good is a little overpriced.

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Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kevin H, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. Your commentaries regarding the atmosphere and ambience reflecting our historical origins, our excellent security and service and the spacious rooms are very much valued; We have taken note of your concern that our food is overpriced and... More 

Rockford
Top Contributor
66 reviews 66 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

The Norfolk hotel in Nairobi is a great hotel, which provides a much-needed sanctuary in the centre of crazy traffic of Nairobi. Security is very high and we felt safe.The hotel provideds everything you needand the staff is very friendly and attentive. Excellent breakfast . The rooms are nice and big and the shower is great. Also, the wifi was... More 

Was this review helpful? Yes 1
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear Dawood H Rockford, Thank you very much for choosing Fairmont The Norfolk again for your stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back... More 

Milborne Port, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived on a late flight to a waiting taxi that took us to the Norfolk hotel. Reception had our booking , room was great, good airconditioning, clean and could not fault it . A very good breakfast before heading up country . Hotel has good security.

Was this review helpful? Yes 1
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear 19Dave1955, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your short overnight stay. We do hope that you will return to stay with us soon to have some more memorable moments! Best regards, Davide Bertilaccio Area... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having been to this a hotel over many years, with its ambient charm and eclectic guests, my immediate impression this time after some years was the clearly necessary, however, excessive security that has turned this wonderfully charming hotel into effectively a suffocating prison. Once inside, however, one eventually can switch off and sink into a sanctuary of tranquility and calm.... More 

Was this review helpful? Yes 3
Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a one night stopover for a film shoot far outside Nairobi and the staff (particularly the doormen) could not have been friendlier or more helpful! They took care of our huge load of equipment, handled a 20 box delivery and even stored some items for a few days beyond our stay. Our room and food were also very fine... More 

Was this review helpful? Yes 2
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear nhb2001, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed our customer service from our friendly, helpful and professional staff, our dining options and comfortable room. We do hope that you will return to stay with us... More 

Edinburgh, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Norfolk hotel in Nairobi is a great hotel, which provides a much-needed sanctuary in the centre of Nairobi. Security is very high and we were not tempted or encouraged to leave the security of the hotel. Perhaps because of our timidity. However, the hotel provided all we needed and the staff were very friendly and attentive. Excellent breakfast and... More 

Was this review helpful? Yes 5
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear tnbrown, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed our customer service from our friendly but professional staff, our dining options and the bar snacks We do hope that you will return to stay with us... More 

New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I live in Dubai and wanted to enjoy a long weekend in Nairobi. I can't say enough about The Norfolk's wonderful team and property. The hotel grounds were impeccably maintained and the entire staff made us feel at home, secure and comfortable. As Nairobi's oldest hotel, the charm and history flows through every corridor. We have enjoyed... More 

Was this review helpful? Yes 5
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear John L, Thank you for taking the time to post a review on your recent stay with your wife, at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed the charm and history of the Hotel, the impeccably maintained hotel grounds, the way the entire staff made you feel at home, secure... More 

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