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All 101 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #10 of 101 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Jacki_PerthWA Perth, WA
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441 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Perth, WA
Top Contributor
61 reviews 61 reviews
32 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed today NEW

I can't recommend this hotel highly enough. It is situated on the edge of the CBD so close for shopping etc. We began and ended our safari holiday from here, but you can actually book in-house if you haven't pre-booked. Our room overlooked the beautifully landscaped gardens, was clean, very comfortable with a well-stocked bathroom (loads of fluffy white towels).... More

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Las Vegas, Nevada
Top Contributor
57 reviews 57 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is in a nice setting and the staff is exceptional in making one feel at home and seeking ways to make one's stay the best way possible. The rooms are spacious and very clean. One can open windows and enjoy the cool weather without hearing noise. Would definitly stay at this hotel if in the area again.

Review collected in partnership with Fairmont Hotels & Resorts

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Newton, Massachusetts
1 review
1 of 5 stars Reviewed yesterday NEW

Stayed here two nights (Aug. 1 & 2) before heading out on safari. In the middle of the night on Aug. 2 I woke up as someone on the staff was using a key card to enter the room! Later I discovered that someone stole $150 from my backpack which was in the room. It is hard to say something... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Norfolk for 4 weeks during a business trip and can highly recommend this hotel: SERVICE: Truly friendly, very mindful ACCOMODATION: Very comfortable, didn't miss a thing FOOD: - Great breakfast with a lot of choice - Tasty snacks available at the bar - Dinner at the restaurant tatu was just delicious! SURROUNDINGS: - Lovely garden, small... More

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here a few times it is very centrally located to all the main offices. The restaurants and bar is great for entertainment. Watch out for the rooms. The ones in the back are not as good as the ones in the front of the property. The staff is very friendly and helpful.

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Johannesburg, South Africa
Top Contributor
92 reviews 92 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed at the hotel a few times and it is great - from service to the rooms. Is quite pricey on the food and beverage side. If you need a base for a small conference or to stop over (in Nairobi) when on Safari, this is a perfect hotel, with a lot of the old charm still present, and... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent only two nights at this hotel on our way to the Mara for safari. It is located near the University of Nairobi. There are no restaurants or attractions within walking distance of the hotel, but taxis were readily available. The property itself was in excellent condition and the staff was very helpful. The room was spacious and well... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Travel_Snack, We are grateful for your review. We are happy that you found our rooms to be lovely. We are also pleased to know that you enjoyed excellent service from our colleagues. We look forward to welcoming you back soon. Best regards Richard More

Concord Nc
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

wonderful place to stay. The hotel is no differences from any upscale hotel in the US. The service and staffs are extremely friendly. The room is spacious and clean, with everything you need. very safe.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Thank you for posting your review and we are delighted to receive your feedback. We are grateful that you enjoyed staying in our clean and spacious rooms. We also appreciate that you found our Hotel to be safe and our colleagues to be friendly. We look forward to welcoming you back in the near future. Best regards, Richard More

Spokane, Washington
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the historic Fairmont Norfolk twice. It is located in central Nairobi near the university and City Market. There is a large variety of rooms. We recommend the suites that have views of the beautiful courtyards. The rooms are quiet and the beds are clean and very comfortable. The restaurant at the hotel has the best gourmet... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Fuzedade, Thank you for your review regarding your recent stay with us. We are happy to learn that our quality of rooms, great food and excellent services exceeded your expectations. We look forward to another opportunity to host you in the near future. Best regards, Richard More

Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great way to start off our African Safari. We arrived very late and management was at the entrance to greet us. Staff were friendly and all smiles. Room was spacious and very clean. Security is top notch at this location and you feel safe the moment you arrive. Buffet breakfast in the morning offered many selections and was tasty.... More

Was this review helpful? Yes 3
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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Room/suite (21)
Hotel & grounds (53)
Bathroom (9)
Pool/beach area (2)
Dining (4)
View from room (11)
Other (38)

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#7 Luxury Hotel in Nairobi #7 Romantic Hotel in Nairobi #9 Business Hotel in Nairobi #13 Family Hotel in Nairobi
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Official Description (provided by the hotel)
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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