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All 105 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #13 of 105 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Jim D Durban, South Africa
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468 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durban, South Africa
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Returning to Kenya after 40 years, we decided to finish our trip with a treat- a return to the roughish, farmerish Norfolk hotel. I knew it had changed, but wow! No more beergarden and separate cottages. Instead, Fairmont has turned it into a modern, efficient, clean corporate hotel. I missed the old days, but it is an excellent (if expensive)... More

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Jim D, Thank you for taking the time to share your review. We appreciate you chose to stay with us after 40 years! We're happy you enjoyed your overall stay, particularly our food, comfortable guest rooms and outstanding services from colleagues. We look forward to welcome you back again during your next visit to Kenya. Best regards, Richard More

Portland, Oregon, United States
Top Contributor
59 reviews 59 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here on two different occasions in August, and while the rooms, grounds and pulbic areas are all lovely, the staff seemed to barely care if we were happy or not. Twice we had no hot water in our room, and indifference was the solution for the staff. However, breakfast in the restaurant and drinks in the bar were... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 03Val48, Thank you for taking the time to share your experience with us. We're glad you chose to stay with us on two different occasions and found our rooms, grounds, public areas, location and food & beverage to be exceptional. We have noted your concerns in regards to the hot water issue and the absence of superior customer service... More

Cairo, Egypt
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

very happy with hotel location, interiors However, service and customer handling need improvement! had bad experience, booked a car to drop me off at airport, called couple of hours before to confirm and found from front desk mgr that I need to leave at certain time ( before my planned leave time) otherwise they wouldn't provide the service! although I... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Hed27, First and foremost allow us to thank you for having chosen to stay at Fairmont The Norfolk and more so for your valuable review. While we note with pleasure that you seemed to enjoy the location and interiors, we do apologize unreservedly for the undue transport schedule inconvenience and disappointment that you experienced during your last visit. We... More

Dallas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Fairmont The Norfolk is the place to stay in Nairobi. The close location to downtown and museum allows for great walking destinations from the hotel. After flying for many hours, this hotel is very comfortable, quiet and offers great food in the restaurants. The history of the hotel is shown throughout with pictures and items in the gardens.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Laurie L, We thank you for taking the time to share your experience on TripAdvisor. We are pleased to read you enjoyed our convenient location and great food. We look forward to welcoming you back to Fairmont The Norfolk during your next visit to Nairobi. Best regards, Richard More

Amsterdam, The Netherlands
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Fairmont Norfolk for a week in September, very friendly staff, nice restaurant, nice bar. Rooms are spacious, clean, nice interior. Gym is also nice, price is not cheap but it is defnitely worth it. Next time I will defnitely visit this hotel again.

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Elisabeth_2014, We are thankful for your positive comments and especially on our nice bar & restaurant, wonderful gym, spacious rooms and exceptional staff. We are happy that we exceeded your expectations and the team is very grateful for your positive feedback. We look forward to welcoming you back in the near future. Best regards, Richard More

Johannessburg
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Amazing staff, service, food and glorious rooms. You don't feel like you in the middle of the city center with the beautiful surroundings of the hotel. Highly recommend you try the Tilapia and chocolate lava cake!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Vern S, Thank you for your review and especially for the great remarks regarding our exceptional colleagues, superb rooms, beautiful surroundings and delicious food. My team and I are extremely delighted to hear that your overall experience was enjoyable. We look forward to welcoming you back in the near future. Best regards, Richard More

Sistranda, Norway
Top Contributor
67 reviews 67 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Norfolk has a friendly and forthcoming staff. Plush lodgings and breakfast was superb. 3 nights for conference at Lavington and an overnight after driving back from Maasai Mara and African Road massage. Well kept premises. Thank you for a very pleasant stay in Nairobi!

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Steven C, Thank you for your feedback. We are happy you enjoyed the warm and engaging service from our colleagues. We look forward to hosting you again in the future. Best regards, Richard More

Nairobi, Kenya
Top Contributor
72 reviews 72 reviews
36 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We visited on a Friday, and lo and behold we were the only ones at the terrace!!! The food was good, as was the service, but the exorbitant prices did not match!!! I won't be tempted to go back soon. Norfolk do something to bring the customers back on Friday night.

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Amrita J, Thank you for taking time to share your feedback on Trip Advisor. We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments on our food and welcoming colleagues. We have noted your concern on our food prices which my team and I will review. We look forward to hosting you again in... More

San Luis Obispo, California
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great place to stay but it is expensive. This is a classic hotel in Africa. Good place to stay before you head out on safari. The staff is very good. The food was also very good. The rooms are quite nice. We would recommend this hotel and stay here again.

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear John E, We are grateful for your positive review. We are happy that you found our colleagues, food and rooms to be exceptional. We look forward to welcoming you back soon. Best regards, Richard More

Nairobi, Kenya
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We checked in late afternoon on a Saturday. The lady at reception kept forgetting our surname and I found that rude. Even though we had light luggage, she did not offer to get a porter to take them to the room. The room steward called Simon was delightful and warm and was such a pleasant surprise from previous dull service... More

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 31Judd, Thank you for sharing your feedback on TripAdvisor. We are very pleased that you enjoyed our breakfast buffet and exceptional service from our colleague Simon. Kindly note that your concerns regarding the hotel check-in and food experience at Lord Delamere Terrace have been noted and remedial measures will be put in place. Please accept our apologies for the... More

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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