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All 115 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #11 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
North_Carolina_T Calabash, North Carolina
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519 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calabash, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The staff could not be more helpful. We stayed overnight on our first day in Kenya. The hotels decorations are modern but also take you back in time. This makes it easy to relax and avoid the distractions of cell phones and other devices. The Bar area and courtyard staff are friendly and very educational.

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Vancouver, BC
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Fairmont on 3 separate occasions in December - and were impressed and pleased that the staff remembered us and the adventures we had been on or were heading off to. The staff are wonderful and so friendly - the food is excellent. The rooms are very clean, luxurious and comfortable! I would highly recommend the Fairmont... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear BC_Stella, Thank you for choosing Fairmont The Norfolk and also for highly recommending us on TripAdvisor. We truly value your comments regarding our clean and luxurious rooms, friendly colleagues and excellent food. We look forward to making your stay more memorable during your next visit to Nairobi. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More 

Glion, Switzerland
Top Contributor
81 reviews 81 reviews
57 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Last visited this Hotel in 2004 and could see that there have been many upgrades. Rooms are luxurious and staff try to address you by name. Due to the security situation in Nairobi the front of the hotel complex does not look that attractive. There is a very friendly hotel cat that roams around. Check-in and -out went swiftly. Restaurant... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear CeesF, Thank you for taking the time to share your review on Trip Advisor. We are delighted by your positive comments regarding our luxurious rooms, service experience and our Hotel cat, Regina. Please also be assured that we appreciate your feedback regarding our Restaurants menus, which we are currently updating and rolling out in phases. We look forward to... More 

Milton, Wisconsin
Top Contributor
349 reviews 349 reviews
72 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at 3:20am in Nairobi. This hotel was kind enough to let us check in at 5:15am when we arrived, at no extra charge. After a 20 hour day of flying from the US, this was much needed! They greeted us with hand towels, a nice touch! We slept for 3 hours & then went on a tour of... More 

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Karen B, Thank you very much for your feedback and very positive comments about all aspects of the hotel. We are delighted you enjoyed your stay and we look forward to welcoming you back not in the not so distant future. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More 

Malabo, equatorial guinea
1 review
5 of 5 stars Reviewed 1 week ago

very nice experience. i would recommend this to anyone visiting nairobi. the location is great and the service is excellent. i hope i will visit nairobi soon, and wilbe definetly staying at fairmont ps

Review collected in partnership with Fairmont Hotels & Resorts

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Mariae863, Thank you for taking the time to review our hotel and also for your personal recommendation. We are very pleased that you enjoyed your stay with us, our location and exceptional services. We do look forward to welcoming you back on your next visit. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More 

New York
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed the hotel immensely. It is a welcome retreat from the noise in and around parts of Nairobi. We stayed at the Norfolk at the beginning and end of our trip to Kenya and would recommend this hotel to anyone staying in Nairobi. Although one of our rooms was located in the front of the hotel and very loud... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Rny321, Many thanks for taking the time to post a review. We are delighted you enjoyed your overall stay with us and look forward to looking after you again next time you visit us in Nairobi. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More 

London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Norfolk because it was the venue for a three day meeting I attended. My room was large and comfortable, the food was excellent (especially Tatu Restaurant) and the staff were most pleasant.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Sophiam448, We appreciate you taking the time to post a positive review. We are very pleased to hear you enjoyed your stay with us and especially exceptional services from our colleagues, our comfortable rooms and dining in our Tatu Restaurant. Thank you for recommending us to the business traveler. We look forward to welcoming you back in the not... More 

Nairobi, Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I loved this place. They have the best steakhouse restaurant of Africa... Outstanding service. Prices are fair for the quality of food and service. Very charming. I have been there three times and the quality of the service keeps improving...

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Gustavo A, We truly appreciate your loyalty to Fairmont The Norfolk and more so you taking the time to post your positive review. We are very pleased to hear you loved our food and enjoyed exceptional services from our colleagues. Thank you for rating us as the best steakhouse in Africa! We look forward to welcoming you back in... More 

Prague, Czech Republic
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was accomodate in hotel Norfolk during my business trip 2014 and the hotel was ok, clean, partly renovated. The staff nice, waiters kind, the quality of the meal - middle range. I recommend to stay in hotel, which belongs to one of the best in Nairobi.

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Jiri B, We appreciate you taking the time to post your review. We are very pleased to hear you enjoyed you stay and thank you for recommending us to the business traveler. We wish you a Happy 2015 and look forward to welcoming you back in the not so distant future. Best regards, Richard Kimenyi General Manager, Fairmont The... More 

Palo Alto, CA
Contributor
19 reviews 19 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2014

If you can afford the 1937 Suite, get it. It's very, very nice. This hotel has old school charm with beautifully appointed rooms. Plus, there's a great gym, fantastic breakfast, and friendly staff. It's not cheap, but you'll feel far away from the city bustle.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear AdventureAddicted, Happy New Year! Thank you for your positive feedback. We are truly happy to read your positive experiences and to find out your stay met up to your expectations. We are glad to learn you received the special care and attention you deserve from us. Anytime your next plans bring you back to Nairobi, your most welcome to... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
#10 Luxury Hotel in Nairobi

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