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All 103 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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82%
Ranked #12 of 103 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Vern S Johannessburg
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462 reviews from our community

Traveler rating
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    54
    26
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannessburg
1 review
5 of 5 stars Reviewed 1 week ago

Amazing staff, service, food and glorious rooms. You don't feel like you in the middle of the city center with the beautiful surroundings of the hotel. Highly recommend you try the Tilapia and chocolate lava cake!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Vern S, Thank you for your review and especially for the great remarks regarding our exceptional colleagues, superb rooms, beautiful surroundings and delicious food. My team and I are extremely delighted to hear that your overall experience was enjoyable. We look forward to welcoming you back in the near future. Best regards, Richard More

Sistranda, Norway
Top Contributor
65 reviews 65 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The Norfolk has a friendly and forthcoming staff. Plush lodgings and breakfast was superb. 3 nights for conference at Lavington and an overnight after driving back from Maasai Mara and African Road massage. Well kept premises. Thank you for a very pleasant stay in Nairobi!

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Steven C, Thank you for your feedback. We are happy you enjoyed the warm and engaging service from our colleagues. We look forward to hosting you again in the future. Best regards, Richard More

Nairobi, Kenya
Top Contributor
72 reviews 72 reviews
36 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We visited on a Friday, and lo and behold we were the only ones at the terrace!!! The food was good, as was the service, but the exorbitant prices did not match!!! I won't be tempted to go back soon. Norfolk do something to bring the customers back on Friday night.

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Amrita J, Thank you for taking time to share your feedback on Trip Advisor. We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments on our food and welcoming colleagues. We have noted your concern on our food prices which my team and I will review. We look forward to hosting you again in... More

San Luis Obispo, California
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place to stay but it is expensive. This is a classic hotel in Africa. Good place to stay before you head out on safari. The staff is very good. The food was also very good. The rooms are quite nice. We would recommend this hotel and stay here again.

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear John E, We are grateful for your positive review. We are happy that you found our colleagues, food and rooms to be exceptional. We look forward to welcoming you back soon. Best regards, Richard More

Nairobi, Kenya
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We checked in late afternoon on a Saturday. The lady at reception kept forgetting our surname and I found that rude. Even though we had light luggage, she did not offer to get a porter to take them to the room. The room steward called Simon was delightful and warm and was such a pleasant surprise from previous dull service... More

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 31Judd, Thank you for sharing your feedback on TripAdvisor. We are very pleased that you enjoyed our breakfast buffet and exceptional service from our colleague Simon. Kindly note that your concerns regarding the hotel check-in and food experience at Lord Delamere Terrace have been noted and remedial measures will be put in place. Please accept our apologies for the... More

Tucson, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very attentive staff, lovely grounds and rooms, nice restaurant with amazing French Onion Soup. VERY KINDLY allowed us to extend our final day to 5:00 pm because our flight left Nairobi at 11:00 pm. Bathroom shower needs work - mold not attractive. Will certainly recommend this hotel to anyone visiting Nairobi.

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Loretta S, Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our wonderful restaurant, excellent services, good food and lovely grounds and rooms. Please contact us on kenya.reservations@fairmont.com with the details of the room you stayed in to effectively address the bathroom shower matter. We look... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Fairmont for four days and it was easily one of the best hotels I have ever stayed at. The service was exceptional across the board, from the porters to the turn down service. The rooms were spotlessly clean, tidy, and well-appointed. The food was the absolutely highlight of the trip for me. I've spent the last... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Elen F, Thank you for your great feedback and we are glad you chose us. We look forward to continue making your stays in Nairobi memorable. Best regards, Richard More

Bellevue, Washington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I overnighted here on the way to starting our safari. Not much to say about it...it is a Fairmont, after all. It was a good enough place to stay in both directions, comfy best, reasonably tasty food, although I do believe that both of us got a little sick here. I had a four day stomach problem... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear NinaFoxx, Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your stay at Fairmont The Norfolk. We look forward to welcoming you back in the future! Best regards, Richard More

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you need Luxury Accommodation then Fairmont Norfolk is the place to be, situated just within the Nairobi CBD you can walk around, do shopping or sight seeing, The hotel is situated in an historic landmark, all guest rooms and suites are luxuriously furnished from plush carpeting to marble bathrooms.

Was this review helpful? Yes 3
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MwemaTrips, Thank you for your valuable review. We are pleased to learn you enjoyed your overall stay at Fairmont The Norfolk. Also, we are delighted you were happy with our accommodation facilities and convenient location. We look forward to welcome you back very soon. Best regards, Richard More

Ghana/SA
Contributor
19 reviews 19 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent three lovely days in this lovely hotel that oozes "old world" charm. Breakfasts & the one dinner we had at the hotel were delicious & the service the staff offered was excellent. I would definitely recommend this hotel as a good start, or a fabulous ending, to any Kenyan holiday or if you were in town on business.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear SBinGhana, Thank you for your review regarding your recent stay with us. We are happy to learn that our great food and excellent services offered by our colleagues exceeded your expectations. We look forward to another opportunity to host you in the near future. Best regards, Richard More

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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