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Fairmont The Norfolk

#13 of 130 Hotels in Nairobi
Certificate of Excellence
5.0 of 5
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Harry Thuku Rd, Nairobi 00200, Kenya
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3rd Night FREE
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1 room 1 guest
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Fairmont The Norfolk
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624 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Des Moines, Iowa
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very nice accommodations. The rooms are beautiful as well as the grounds. The bar is nice bar and the 2 restaurants served wonderful food. The buffet had more than enough options and all was very tasty. The staff were very friendly and outgoing who wanted to make our stay as nice as possible. We had an early flight, so they... More 

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Lagos, Nigeria
1 review
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay at the hotel and the staff were very courteous. Lodgers and baggage were screened before entering the hotel which indicates that lodger's security is of paramount importance to the hotel

Review collected in partnership with Fairmont Hotels & Resorts

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Brussels, Belgium
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We very much enjoyed our stay in this lovely hotel. Staff were very friendly and attentive. Our room was a deluxe room in the older wing. It was quiet and peaceful, and we loved having a small terrace area with a garden view. The decor in the room just about struck the right note of traditional/authentic, without feeling too outdated... More 

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Norfolk Hotel, Nairobi. High Security Hotel, a little difficult for vehicles on arrival but once through the security procedure this place is delightful. The rooms are spacious, extremely comfortable and well appointed. The gardens offer tranquility and the staff friendly and helpful in that delightfully Kenyan tradition. Bar prices on the high side but probably not more so than... More 

Review collected in partnership with Fairmont Hotels & Resorts

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San Francisco, California
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This historic property is delightful. Security is taken very seriously so we felt safe, if not a little annoyed about passing thru 2 sets of gates and a metal detector each time we entered. The spa is lovely and the massage therapist I had was skillful. The gym is well equipped. The breakfast is plentiful, varied and delicious but the... More 

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Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear NoCheese, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which indeed for us is paramount when it comes to work on improving our services. We are glad to read that you enjoyed your massage at the spa, the gym, the breakfast and appreciated... More 

sf
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is in a good location, with excellent if not overwhelming security. Rooms are nice, but a bit dated. Service in restaurant is appalling - took 30 minutes to get a cup of tea/coffee. Front desk staff is also lacking. As part of the Fairmont Club AND LHR Collection I was assured of an upgrade - based on availability. Even... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear david o, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your concerns. We are glad that you appreciate the security enhancements recently put in place but are very sorry to note your disappointment on the issues you have raised. We would like to assure you that the... More 

London, United Kingdom
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

And for once I'm not talking about me! Stayed at the Norfolk for 4 nights in a business trip. The main public areas have been renovated since I was last there 10 years ago so I was hopeful about my room. I was disappointed. Funnily enough I was out in the same wing as my last visit - I had... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear gerifc, We thank you very much for choosing to stay with us after ten (10) years and for taking the time to review your recent stay with us. We appreciate your feedback; as it is only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services; We are very sorry to... More 

Warwick, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here a number of times and it is always a pleasure. Had stayed last time in August 2014, and had a bit of a shock when I arrived this time. The place is heavily protected now with major security barriers, ordnance proof glass and incoming guest baggage scanners. But hey ! we live in an uncertain world and... More 

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Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Peter M, Thank you for choosing to stay at Fairmont The Norfolk again and for taking the time to post your review on Trip Advisor. We are very pleased to read your positive commentaries regarding your recent stay with us and especially on the security enhancements. We look forward to welcoming you back during your next visit to Nairobi.... More 

Guernsey, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed overnight in April and had a brilliant experience from the moment we arrived at the hotel the welcome was sincere and the staff were lovely. Rooms were very comfortable, clean and well equipped. We had dinner in the restaurant which was awesome and had a few cocktails in the bar. Will definitely go back there if I get... More 

Was this review helpful? Yes
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Christina M, Thank you very much for choosing Fairmont The Norfolk for your overnight stay in April and more so for taking the time to post your feedback and share your overall wonderful experience with us on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant... More 

Johannesburg, South Africa
Level Contributor
132 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I had had a decent stay at The Norfolk, and appreciated being able to walk to a nearby meeting, given the ghastly traffic in Nairobi these days. The service was excellent, the room and food were fine. But it does not really stand out, in a city full of many good hotels. The historical touches were there but its low... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear JonB_SA Many thanks for taking the time to review your recent stay at our property and most of all for sharing your concerns; we take all our guests’ feedbacks very seriously and it is only thanks to that, do we manage to improve our weaknesses. We are glad to read that you appreciate the excellent service, our dining options... More 

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