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All 111 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
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Fairmont The Norfolk
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Ranked #12 of 111 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
kmalho Dubai, United Arab Emirates
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503 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Fairmont The Norfolk in August 2014 for a couple days on business. I was travelling with a colleague and I insisted on staying at this hotel again even though our corporate event was taking place in another hotel across town and our local office is near another hotel chain. After our stay, my colleague was very impressed... More 

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Portland, Oregon
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This 2 story garden hotel exudes old school charm. It is laid out on several acres of land in the center of Nairobi. Security has been well thought out, and there did not seem to be a problem with the hotel grounds or buildings. Rooms were not overly large, but they were clean and well appointed, including the marble and... More 

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Sydney, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were recommended to stay at The Norfolk by a work colleague who lived in Nairobi some years ago. We certainly were not disappointed - wish we had stayed longer. We stayed here after two weeks on safari - and this was a wonderful place to finish our visit to Kenya. We loved the old work charm of The Norfolk,... More 

Was this review helpful? Yes 1
Toowoomba, Australia
Top Contributor
52 reviews 52 reviews
36 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 1 week ago

It is easy to love this hotel with its lovely warm atmosphere, great furnishings and excellent service. When I first arrived, I was upgraded to a suite which had a lovely view over the lush gardens, often used as a photographic venue for bridal couples. The my return I had a standard room, which appeared to be bigger, did not... More 

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Anne K, Thank you very much for your kind and positive review. We are very pleased to learn you enjoyed the room upgrade we gave you upon arrival and appreciated the gardens view, warm atmosphere, our relaxing lounge and excellent service. We look forward to making your stay more memorable during your next visit to Nairobi. Best regards, Richard... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is simply fantastic when it comes to service. The staff are friendly, always ready to assist and make you feel at home. The rooms could do with an upgrade they are always very clean but its time for a face lift. My only complaint is the pillows! they are too high and too uncomfortable. They could definitely do... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 4Abade, Thank you very much for taking the time to post a review. We are delighted to read that you enjoyed exceptional services from our colleagues. We have noted your concerns regarding our rooms, which we are renovating in stages and the pillow options, which we will review as Team. We look forward to hosting you in the not... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have been visiting Kenya and Nairobi for several years now and after our initial stay at the Norfolk in 1986 have tried several other establishments in and around the capital on subsequent stays. However it's safe to say that for the last few years we have settled on the Norfolk. The rooms mostly overlook the mature gardens and these... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Marilyn W, Thank you for choosing Fairmont The Norfolk after 18 years! We truly value your comments regarding our beautiful gardens, helpful colleagues and also our security enhancement project which is in its final stages of completion. We look forward to making your stay more memorable during your next year’s visit. Best regards, Richard Kimenyi General Manager, Fairmont The... More 

Fahaheel
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Norfolk Hotel, built in 1904, is steeped in Kenyan history and is full of character. It is now part of the Fairmont chain and is well managed and maintained. The low rise hotel is situated between the old and new commercial districts and is built around an attractive and beautifully maintained garden. The staff are some of the friendliest... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Martyn K, Thank you for taking the time to share your extensive and detailed feedback with us. We are pleased to read in general we met up to your expectations and provided you with the usual level of service and quality you expect and deserve from us. Your strong recommendation of Fairmont The Norfolk is also very much appreciated.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Norfolk 10 years ago and again recently. Was again impressed by all aspects of the hotel - grounds, service, rooms, restaurant, leisure facilities. Love the colonial feel - a very peaceful place to stay. Have stayed a number of hotels in Nairobi, and this is all-round the best. A great, safe, enjoyable option to stay when visiting... More 

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Garthball, Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to Fairmont The Norfolk. It is to our delight to hear we met and exceeded your expectations. We would be grateful to make your next stay a most memorable one again. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel staff are friendly and always willing to help. Rooms great. Only complaint i have is that there is only powder milk in the rooms and not fresh milk other then that it is well worth staying there as it is the oldest hotel in Kenya

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Road Hawk Z, Thank you very much for taking the time to post a review. We are delighted to read that you enjoyed our great rooms and exceptional services from our colleagues. We have noted your concern regarding the fresh milk, which is available upon room service request. We look forward to hosting you in the not so distant... More 

Oxford, United Kingdom
Top Contributor
82 reviews 82 reviews
62 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I return to The Norfolk each time I visit Nairobi. It isn't the smartest hotel in the city any more - indeed there are bits around the edges that are very well worn; but it's the same sort of wear that you notice in your favourite armchair - reassuring and comfortable. My room on this visit was larger than normal,... More 

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear JCCMLondon, Thank you for taking the time to post such a positive and detailed feedback. It is very pleasing to learn that you had a great stay with us and you found our rooms to be comfortable and service delivery offered by our colleagues to be excellent. Our Security enhancement project is on its final stages of completion and... More 

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#8 Business Hotel in Nairobi
#8 Romantic Hotel in Nairobi
#10 Luxury Hotel in Nairobi

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