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All 106 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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81%
Ranked #13 of 106 Hotels in Nairobi
Certificate of Excellence 2014
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480 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is really nice, located centrally in Nairobi but still very quiet. It has a nice garden as well as fitness club, a indulging is breakfast offering on a open veranda. Good recommendation for Business travelers and tourists alike

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear mcGermany, Thank you for taking the time to post a review and more so for recommending us on TripAdvisor, we sincerely appreciate your great comments and we are delighted to hear that you enjoyed your overall stay with us. We look forward to welcoming you back in the not so distant future! Best regards, Richard Kimenyi General Manager, Fairmont... More

The Villages, Florida
Top Contributor
57 reviews 57 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Norfolk for 2 nights before embarking on a safari in Kenya and again for another night before heading out to another safari park. The hotel has an elegance about it found at the turn of the 20th century. Located in the middle of Nairobi. During our stay there was a great deal of construction work taking... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Fred N, Thank you for staying with us before and after your Safari, we are glad you enjoyed your stay on both visits. We have noted your concern regarding the ongoing major construction at The University of Nairobi, kindly bear with us in the meantime as the construction is in its final stages of completion. Please accept our apologies... More

New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed two separate nights at the Norfolk before and after our visit to the Masai Mara. The stays were short, just dinner through breakfast, but we enjoyed our brief time there. The Norfolk still has a lot of character. We stayed there 25 years ago during our honeymoon, and the hotel has maintained its classic ambience... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MM57, Thank you for your review. It was our pleasure to host you at our Hotel after 25 years! We are glad that our food and buffet breakfast exceeded your expectation. We have noted and addressed the slow service concern with our outlet Managers and colleagues. In regards to the noise from the ongoing major construction at The University... More

London
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights at the start of our honeymoon, and quite honestly it is nothing special. Benefits: - nice rooms, but despite being by no means fully or even half booked, we got a room overlooking a building site so I can't comment on any other room types - nice gardens in the central courtyard area -... More

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Moonpig 77, Thank you for your review and congratulations on your wedding. We are happy to have shared this memorable stay with you and also happy that you found our gardens to be lovely and security, services and breakfast to be exceptional. We apologize that you were not happy with the room allocation for your special occasion, which we... More

Hawai'i
Top Contributor
239 reviews 239 reviews
30 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 1 week ago

What a treat it was coming to this modern hotel after 10 days on a safari! ATMOSPHERE: This 3-level city hotel is laid out around a beautiful courtyard in the center with some of the rooms looking in. The lobby & lounge is modern & chic with American music piped in. There's a new building being built across the street... More

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MauiWorldTravelers, Thank you for taking the time again to generously provide feedback on our hotel, colleagues, services and facilities. We are delighted to learn you enjoyed your overall stay with us. Regarding the ongoing major construction at The University of Nairobi concern, kindly bear with us in the meantime as the construction is in its final stages of completion.... More

Punta Gorda, Florida
Top Contributor
94 reviews 94 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has served safari parties for decades. The grounds are lovely and the amenities include a great health club, pool and bar. The staff is efficient and accommodating. Any request is addressed promptly and politely. Our stay here was heaven.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Janiewa, Thank you for giving us the opportunity to host you and we are happy you experienced a “heavenly” stay at our historic hotel. We appreciate your kind feedback and we look forward to welcoming you back in the near future. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More

Hopkinton, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I wanted to love this hotel. I really did. I try to stay at Fairmont hotels often and typically love them. However, this hotel is a big MISS. Here are my specific points: Positive: - The rooms are clean and recently renovated. - There is nice decoration in rooms and most public areas. - The staff in common areas and... More

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MileMaiden, Thank you for taking time to share your feedback on TripAdvisor. We highly appreciate your positive comments on our clean rooms and friendly colleagues. We have however noted your concerns regarding the slow service at the bar and noise from the ongoing major construction at The University of Nairobi, which is directly opposite the Hotel. Kindly bear with... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel with great staff and picturesque grounds. We stayed here on our first night in Kenya, before leaving for safari. We wished we had more time here to enjoy the hotel. The food was amazing and service was excellent. We had an all inclusive package which was useful as the food was not cheap. Wifi was free for Fairmont... More

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Soofisafaris, Thank you for taking the time to provide feedback on your recent stay at Fairmont The Norfolk. We are thankful for your comments which are invaluable in helping us maintain and improve our offering to all our valued Guests. Once again, many thanks and we look forward to welcome you back again in the future. Best regards, Richard... More

London
1 review
4 of 5 stars Reviewed 2 weeks ago

Quality top end Hotel with vgood rooms,food and service at a competitive corporate rate with staff that is at your service to make your staff smooth and stressless in a capital that is challenging when it comes to getting around.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear CC, Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your stay as well as exceptional services from our colleagues. We look forward to welcoming you back to Fairmont The Norfolk in the near future! Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More

Fort Smith, Canada
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a little gem in a very big city. Very quiet and relaxing. Staff are very friendly and helpful. Clean and modern. Great place to relax. Was here Sept 2014 with a group of 36, check in and out was painless and fast.

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Brendab 1958, Thank you for choosing Fairmont The Norfolk and we highly appreciate your great feedback. We are happy you enjoyed your overall stay with us and espeially the warm and engaging service from our colleagues. We look forward to welcoming you back again in the near future. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk More

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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