We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 119 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya
Hotel amenities
Fairmont The Norfolk
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Fairmont The Norfolk to your Saves list
Ranked #12 of 119 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
dtshura paris
Write a Review

535 reviews from our community

Traveler rating
    240
    194
    59
    30
    12
See reviews for
76
138
41
184
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (535)
  • Mar-May only
    (82)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (170)
  • Dec-Feb only
    (137)
All months
paris
Top Contributor
117 reviews 117 reviews
97 hotel reviews
398 helpful votes 398 helpful votes
5 of 5 stars NEW

We enjoyed the hotel immensely. It is a welcome retreat from the noise in and around parts of Nairobi. We stayed at the Norfolk at the end and end of our trip in Kenya and would recommend this hotel to anyone staying in Nairobi.This hotel has old school charm with beautifully appointed rooms in colonial style including the marble and... More 

Was this review helpful? Yes 1
Nairobi
1 review
5 of 5 stars Reviewed 2 days ago NEW

Good hotel in Kenya with very friend environment and a staff loyal to customers. I will definetly recomend any visitor to get there for whatever the kind of activity he/she wants to conduct or any leissure is out there at Norfolk

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Nairobi
1 review
2 of 5 stars Reviewed 6 days ago NEW

Did not anticipate our clearly stated needs.4hrs check in time unacceptable They knew from previous visits of back problem I have and had same stated on booking email but they still took 4 hrs to sort that out only to get a room with one set of towels and room slippers. Didn't seem ready for an anniversary couple on their... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 4
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Moses M, Thank you very much for taking the time to review you recent stay at our property in Nairobi; we are very sorry to have miserably failed in meeting most of your expectations and most of all, to have spoiled such an important event; Indeed we missed out the importance of not only deciding to spend your anniversary... More 

Durban, South Africa
Top Contributor
198 reviews 198 reviews
49 hotel reviews
114 helpful votes 114 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Terrible security.. I was supposed to stay for 2 weeks but moved to another hotel because of very poor security. My room was left WIDE OPEN for 2 consecutive days during my stay. I assume they cleaned my room but to leave it wide open with all my stuff inside is very irresponsible! In Dec. 16, I came back from... More 

Was this review helpful? Yes 4
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Wandering Dive, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your concerns; we take all our guests’ feedback very seriously and it is only thanks to that we manage to ameliorate our weaknesses especially if related to safety and security; I was sorry to read about us... More 

Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I Stayed at the Fairmont for a week on my last trip to Nairobi Kenya for a business trip. It was my first visit to the hotel and I have stayed at many of the other 5 star hotels in the area. The Fairmont was by far the best I have stayed in for Business. It is quite and the... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Drporter39, Thank you for taking the time to review our hotel on TripAdvisor! We would like to thank you very much for sharing your great feedback and rating us the Best 5 star Hotel in Nairobi! Also, we are very happy to hear that you enjoyed your first stay with us and we appreciate your kind comments regarding our... More 

Senior Contributor
25 reviews 25 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed there for four day, my stay was very pleasant. The service team are very friendly and always offer to help. The hotel is nice and clean, rooms are new and decent. My room was on the main building, where I had access to sort of English court, which I liked very much. In general I will go... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Abolghar, Thank you for taking the time to post a review on TripAdvisor! We are very pleased that you enjoyed your stay with us; our nice and clean hotel, decent guest rooms and our friendly, service oriented staff. Thank you again for your feedback and we look forward to welcoming you back to Fairmont The Norfolk in the not... More 

London
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Tired? Long hard journey? You'll be right at home here because this hotel is tired and seems to have had a long hard journey too. Staff have no idea what they're doing because they are not empowered by management to make any kind of decisions. The food and beverage is giving a whole new meaning to the local interpretation of... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 4
Carrollton, Texas, United States
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fairmont the Norfolk bills itself as a luxurious 5-star resort. I've stayed in nicer hotels at lower rates in other parts of the world. The hotel is an historic location and is well kept. My room was spacious and clean, although it did show normal wear and tear (stains on carpet and chair). The property has excellent security. There are... More 

Was this review helpful? Yes 4
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kirk W, Thank you very much for taking the time to review your recent stay in our property while travelling to Nairobi; We do pay lots of attention to all our guests commentaries, whether positive or negative as we believe this is the only real tool that allow us to constantly ameliorate our service and offerings and indeed we... More 

Dubai, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights recently on business. The Norfolk is steeped in history however the hotel has been renovated in the past year and wow it really is amazing. Service and attention to detail from the moment of arrival has been well considered. Security is part and parcel of staying in the 5* hotel in Nairobi, it should not... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear RashidAgadir_Mo, Thank you very much for taking the time to provide us with your feedback on your recent experience whilst staying with us at Fairmont The Norfolk. We were certainly pleased to read that your stay with us was a pleasant one and really appreciate you positive comments in regards to our outstanding service and attention to detail, excellent... More 

Capetown
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If it is peace and quiet after a hectic day either the office and traffic, then this is the hotel of choice .Serene surroundings .Great place to relax and unwind with great amenities for the whole family

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 522jeromeg, Thank you very much for taking the time to post your positive review. We are delighted you enjoyed your stay with us and we are looking forward to welcoming you again when you next visit Nairobi. Best regards, Davide Bertilaccio Area General Manager, Fairmont Hotels & Resorts Kenya More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Fairmont The Norfolk? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, Hotwire, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Luxury Hotel in Nairobi

188 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (187)
Viewed
View from room (13)
Viewed
Bathroom (10)
Viewed
Room/suite (29)
Viewed
Hotel & grounds (66)
Viewed
Business center/function rooms (2)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Other (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay