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All 96 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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82%
Ranked #10 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Travelgal52000 Phoenix, Arizona
  • Reviews (432)
  • Photos (138)
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432 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

A great way to start off our African Safari. We arrived very late and management was at the entrance to greet us. Staff were friendly and all smiles. Room was spacious and very clean. Security is top notch at this location and you feel safe the moment you arrive. Buffet breakfast in the morning offered many selections and was tasty.... More

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

ideally located, easy check in & out, great food pros - Bit of history and class - ideal location - Friendly staff - Great food - Free Wifi ( but you need to ensure that you are told in advance) - Multiple food choice, good bar Cons none

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Rajkamalin, Thank you for your great feedback. I am happy that you enjoyed the warm and engaging service from our colleagues. I also notice that you found our food to be great and location ideal. We look forward to hosting you again in future. Best regards, Richard More

Plymouth, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Norfolk Fairmont was a great place to start our African Safari. This is a well appointed hotel in Nairobi, with nice landscaping, beautiful rooms and attentive staff. An excellent stay. I would highly recommend for either business or pleasure.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Leo H, Thank you for choosing Fairmont The Norfolk and recommending us on Trip Advisor! We are happy you enjoyed your stay with us and look forward to welcoming you back during your next visit to Nairobi. Best regards, Richard More

Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved the great service and ambience of the hotel. The garden is amazing. the staff is very friendly and professional!!! I would stay at this hotel anytime! and would definitely recommend it to others!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Xihungasi G, Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations. We look forward to welcoming you back in the near future. Best regards, Richard More

Dubai
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall Stay was Good , Staff were very friendly , Food was very good, However the 1st night at the hotel an inconvenient incident took place where a Staff kept on knocking on my door for 30min @ 02:10am and at the end he decided to Break-in.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 7
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Rony G, Thank you for taking time to share your feedback on Trip Advisor. We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments about our food and friendly colleagues. We have noted your concern on our Duty engineer knocking your door at 02:10am. I apologise that there was a miscommunication between our Royal... More

india
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in the property for more than a week and loved the ambiance, food and the corresponding hospitality. It's an old world charm kind of a place with photo-frames spread throughout highlighting the colonial era. Loved the food which is a mix of African and continental! A bit expensive ( I was at 200 USD per day) but it includes... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Journalistnitin, We were honoured to host you and are happy you had an enjoyable stay with us. Thank you for the great feedback and high recommendation on Trip Advisor. We look forward to hosting you again. Best regards, Richard More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here twice on our recent African safari. We were not disappointed. The staff are friendly and helpful. We arrived quite late one evening, and check-in was very efficient. Security is great. The breakfast is exceptional, with all types of cuisine and high quality food. The rooms are very nice, and well kept. The gardens are beautiful, and this... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Denise S, Thank you for taking the time again to generously provide feedback on our hotel and its facilities. It is heartening to know you have chosen to stay with us for a second time and that we have managed to once again make your stay in Kenya a memorable one. Your loyalty to the Fairmont brand is highly... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel in the heart of Nairobi. The staff was amazing, the rooms were modern and comfortable, and the food was great. Plus it's close to Nairobi national park - if you're up for a quick safari. I highly recommend!

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Mourad B, On behalf of our team, we would like to thank you for your wonderful feedback on our exceptional services , comfortable rooms, convenient location and great cuisine. The pleasure was ours to host you. We look forward to welcoming you back again in the future. Best regards, Richard More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Norfolk was a welcomed surprise of pretty gardens and nice porches to relax on after long travel days. The hotel was very secure and well maintained. The breakfast was wonderful and other meals were good as well. The workout facilities and pool area are very nice. The staff is most helpful as well as being warm and welcoming. Arranged... More

Was this review helpful? Yes 1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear DallasMom Travels, We were honored to host you and we are happy you had an enjoyable stay with us. Thank you for the great feedback and we look forward to hosting you again. Best regards, Richard More

Durban, South Africa
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Grand old colonial style hotel with immaculate spacious gardens. Rooms comfortable, well furnished with some thoughtful additions including iron and ironing board, ground coffee with bodem. Friendly staff. Huge spread for breakfast well presented.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear David R, We appreciate the opportunity you gave us to host you and we are glad you enjoyed the well-presented breakfast, well furnished rooms and great service. We look forward to hosting you when you are next in Nairobi. Best regards, Richard More

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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

138 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Nairobi #8 Business Hotel in Nairobi #8 Romantic Hotel in Nairobi #12 Family Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
Number of rooms
170

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