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Fairmont The Norfolk

#13 of 128 Hotels in Nairobi
Certificate of Excellence
5.0 of 5
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Harry Thuku Rd, Nairobi 00200, Kenya
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3rd Night FREE
Fairmont The Norfolk
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Ranked #13 of 128 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
kieskeurig Cambridge
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596 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cambridge
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely surroundings and great health centre and pool. Staff generally helpful - particularly doormen, waiting staff and health centre staff - but had a bad experience on check out as got accused of trying to avoid paying for mini bar items. Such a shame to end a pleasant stay like this.

Was this review helpful? Yes 1
newport beach australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

this place makes you comfortable in a pretty uncomfortable city. staff, rooms and food are great. the garden and birds make you feel relaxed. security is very tight,but hey, that has to be a good thing.

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear rawdon p, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay. We look forward to welcoming you back in the near future. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont Hotels & Resorts, Kenya More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

I have been using the same hotel for the past 5 years and each time it's even more interesting than the previous. Starting with the Reservation team, Kelvin is so prompt and always able to accommodate my requests. Then once you enter, you get the proper greetings from every single person standing at the Reception, from Carol, Eunice, Hamza and... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ayman Azmy, Thank you for taking the time to post your review on Trip Advisor and for recommending us. We are very pleased to read your positive commentaries regarding your recent stay with us and your comments have been shared with our team, who we are certain will be encouraged by your remarks. We look forward to welcoming you... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

I have been using the same hotel for the past 5 years and each time it's even more interesting than the previous. Starting with the Reservation team, Kelvin is so prompt and always able to accommodate my requests. Then once you enter, you get the proper greetings from every single person standing at the Reception, from Carol, Eunice, Hamza and... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear ElAzmy, Thank you for taking the time to post your review on Trip Advisor and for recommending us. We are very pleased to read your positive commentaries regarding your recent stay with us and your comments have been shared with our team, who we are certain will be encouraged by your remarks. We look forward to welcoming you back... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

A classic hotel with an obvious glorious past. We were in Nairobi for a conference which was also taking place in the hotel so very convenient. The hotel was clean and the service was acceptable but the food was poor as was the decor. My impression was that the hotel was past its sell buy date and in need of... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard A, We thank you very much for taking the time to review your recent stay with us and appreciate your feedback. As a matter of fact, it’s only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services. We are very sorry to read you have found our food offering... More 

Emirate of Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

The Fairmont Norfolk is a beautiful hotel near the center of Nairobi, the rooms are very clean and the staff exceptionally helpful and professional. The food is very good. Nice decor, gardens and nature.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Samir S, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We hope you will stay with us again in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya More 

South Africa
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Great rooms, attention to detail when it comes to the room accessories, warm furnishings, you feel you are in a hotel with style. Food was excellent. I tried the Mixed grill and curry, both of which were excellent. Bar had a warm charming colonial feel to it. Staff very professional. The only regret I had was the small print at... More 

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Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear TravellingTVProducer, Thank you for taking the time to review your recent stay with us. We are glad to read you enjoyed our attention to detail in the room accessories and warm furnishings, the excellent food, the charming ambiance at the bar and the professional staff. We are however sorry to note that there seems to have been some confusion... More 

Dubai, United Arab Emirates
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for several nights during our tour in Kenya experiencing all the Fairmont properties and we had a fabulous time. The hotel itself is very charming and a landmark of Nairobi with a great garden inside which was great as we were traveling with our daughter. We loved the interior design and the staff has been very helpful in... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Luca B, Many thanks for taking the time to review your recent stay with your family at our property. We are very glad to read that you enjoyed your experience and most of all, you appreciated our colleagues. We believe nothing is more rewarding for us, than to see that all our efforts are well perceived. We look forward... More 

Mumbai (Bombay), India
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a wonderful welcome to Kenya. A Lovely Brick courtyard fronted by a Pillared colonial Public Areas. You must ask for a courtyard facing room. his hotel seems to have struck the perfect balance for a city holiday hotel. For us, the heated pool and its lounge / restaurant would be the ideal way to spend a lazy afternoon... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Viraf P, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback hope that you will return to stay with us soon. Regards, Davide Bertilaccio Area General Manager, Kenya More 

Tunbridge Wells
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a top quality hotel with a long and interesting history. The service is first class. The restaurants are very good. The City centre location is great for business. It hs a lovely garden and is an oasis. The hotel has been recently redecorated in a colonial style. The wifi is strong and fast throughout the hotel. It was... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear TunbridgeWellsTrevor, Thank you very much for taking the time to review your recent stay in our property. We do pay lots of attention to all our guests commentaries as we believe this is the only real tool that allows us to constantly ameliorate our service and offerings. We are sorry to read that you were disappointed with the location... More 

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