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All 93 Nairobi hotels

Fairmont The Norfolk

5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)
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Fairmont The Norfolk
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Ranked #12 of 93 hotels in Nairobi
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Amal A Heidelberg
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400 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Heidelberg
1 review
5 of 5 stars Reviewed 1 week ago

this place is an Oasis in Nairobi, especially if you have a busy biz in Nairobi. it is quite and has excellent service. rooms are very nice , food is good and the breakfast buffet is amazing. a little too healthy for my taste, they could add some cold cuts and more cheese choices.

Review collected in partnership with Fairmont Hotels & Resorts

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Mumbai, Maharashtra, India
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a wonderful Victorian charm. The rooms aren't very big, but what they lack in size, they make up for with warmth and clean comfort. Check in was a bit slow, however, waiting at their al fresco restaurant made it a bit less tiresome. The staff is friendly and polite and the food is good. The breakfast although... More

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Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hosted a customer workshop conference. Service around the organizational aspects was not great. Staff friendly but unorganized and we had to arrange for management to quickly arrange for snacks, tea and finger breakfast. The restaurant did however serve good lunches. This happened over two days so no excuses. Both days we had the same problem as mentioned above.

Was this review helpful? Yes 1
Hants, UK
Top Contributor
65 reviews 65 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very central for Nairobi, an older establishment that's been burnt down and rebuilt several times in its 100+ year history. It is not cheap, prices are around USD $200 a night for a double room, facilities are pretty much as you would expect and service is pretty good night and day. Food is adequate though certainly not... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear GreboGuru, Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our outstanding service and good meeting rooms. We have noted your comments on our breakfast and slow Wi-Fi connection which I have addressed with the Chef and IT Manager respectively. We look forward to welcoming you... More

Ridgetown
Top Contributor
204 reviews 204 reviews
43 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at The Norfolk for 3 nights on our safari trip to Kenya. The room was comfortable, the pool great (& uncrowded) and the food good. It is a quiet and safe oasis in the middle of this diverse and hectic city. At the end of out trip, we came back one more time - a mere 4 hour... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear RandyRoss, Thank you for taking time to share your wonderful feedback on your recent stay at Fairmont The Norfolk. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations and we look forward to welcoming you back in the near future. Best Regards, Richard More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I recently stayed at the Norfolk and was reminded why I love staying here. The hotel is a refined piece of luxury in a hectic city. The staff is helpful, and I love dining on the veranda with the ceiling fans going overhead.

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Jeff S, Thank you for choosing Fairmont The Norfolk and we highly appreciate your kind feedback. We are happy you enjoyed your stay with us and look forward to welcoming you back during your next visit to Nairobi. Best Regards, Richard More

Clifton, New Jersey
Top Contributor
53 reviews 53 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 8, 2014

Stayed here a few times before and after safari trips. Very accommodating staff and lovely grounds. Rooms are very spacious and clean. You are completely unaware of the hustle and bustle of the busy city when ensconced in the hotel. It is very pleasant. When eating breakfast in the open air dining room you have the opportunity to watch the... More

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Nairobi, Kenya
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

We had a very wonderful stay here, the room was very spacious, very clean with good AC, with wifi and wired internet. The bathroom was spacious and clean and they prepared for us bubble bath in the evening. The staff are very warm and courteous. The bed was big and very comfortable. Breakfast was very delicious, with a very wide... More

Was this review helpful? Yes 3
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Edgar K, Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our spacious & clean rooms, delicious breakfast and warm and courteous colleagues. We look forward to welcoming you back in the near future. Best regards, Richard More

Los Angeles, California
Contributor
20 reviews 20 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed overnight on my way to Amboseli National Park. The staff was outstanding and helpful in adjusting to the fact that the Travel Company had not made a reservation. Room was nice, clean and quiet--very relaxing. The bar area and the service outstanding; great place to relax after spending several days in the bush in Botswana. Security was good, and... More

Was this review helpful? Yes 3
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Diogenese1, Thank you very much for your positive feedback. We’re glad you enjoyed your stay with us and are definitely looking forward to hosting you at Fairmont The Norfolk and making your stay exceptional, once again. Best regards, Richard More

Somerset West, South Africa
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 22, 2014

Visited with an old Kenya friend who wished to eat at what he remembered as one of the finest and friendliest dining experiences in Nairobi despite being told by myself and a number of Kenya residents that it has lost entirely any resemblance to what it was under Lohnro and Block we decided to have lunch The Tatu restaurant was... More

Was this review helpful? Yes 2
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear John W, Thank you for your detailed review. We have noted all your concerns regarding our Indian cuisine and service delivery for our immediate corrective action. We look forward to hosting you again in the near future. Best regards, Richard More

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Additional Information about Fairmont The Norfolk

Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont The Norfolk Hotel
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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