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Fairmont The Norfolk

#13 of 125 Hotels in Nairobi
Certificate of Excellence
Harry Thuku Rd, Nairobi 00200, Kenya
Hotel amenities
Fairmont The Norfolk
Best prices for: 1 room 1 guest
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Ranked #13 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Mehdi_daoud
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563 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Another visit to the Fairmont Kenta, and i am always pleasantly surprized with the warm reception, attention to details, good service and excellent food. I would recommend this place for business or leisure

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London, United Kingdom
Top Contributor
54 reviews 54 reviews
50 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

A large sprawling hotel with rooms that are large, clean and comfortable with all amenities (coffee making , free water etc). Large bathrooms with walk in showers. Free wifi is quite fast. There is a fitness room and spa with heated swimming pool. Breakfast was not included in my room price and was very expensive, making the overall cost per... More 

Was this review helpful? Yes 1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear gs488, Thank you for taking the time to share your feedback from your recent stay. We are very pleased to read your positive commentaries regarding our Health Club, our large, clean and comfortable rooms, the walk-in showers, the fast Wi-Fi and our tight security. We are sorry to notice your disappointment on our pricing structure. This is something we... More 

Dubai, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had travelled with two of my friends and we really enjoyed everything from the warm welcome and assistance from the bell men to the two lovely ladies at the reception who assisted us check - in on both occasions we visited the hotel (am pretty bad with names the first time). The room is super spacious and I love the... More 

Was this review helpful? Yes 2
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Misspurplev, Thank you for taking time to share your feedback following your recent visit to Nairobi. We are humbled by your comments and happy that you and your friends enjoyed the spacious rooms, the bathroom, the beds, the in room dining service and our dedicated team who ensured that your stay was memorable. We look forward to welcoming you... More 

Bedfordshire
Contributor
18 reviews 18 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

my stay here was a slightly unusual one. On checking in I was "reassured" that the restaurants now all contained bullet proof glass...as a solo female traveller, this was quite astounding to be told! The staff were lovely, the room fabulous but I just felt ill at ease and was unable to sleep. There were heavily armed paramilitary patrolling the... More 

Was this review helpful? Yes 2
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Cteataylor, Many thanks for taking the time to review your stay at our property and most of all for sharing your feedback and your concerns. We are very glad to read that you enjoyed the fabulous room, excellent food, the immaculate grounds and the attentive staff. We are also sorry that you did not feel at ease and was... More 

Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful experience and more importantly received the best of my desire. Starting with the rooms, the restaurant and the swimming pool, not forgetting the fitness center, it was a nice. I Will be very happy to introduce any one who choose to visit Nairobi to give Fairmont the Norfolk - Nairobi a try, and am sure it... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Felabhi, Thank you very much for choosing Fairmont The Norfolk for your stay. We appreciate your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are very glad to read that you enjoyed our facilities; from the rooms, the restaurant, the swimming pool and the fitness center. Thank you too for referring your friends to... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was initially concerned about visiting Nairobi Kenya but my concerns were immediately eliminated upon meeting our hosts from The Fairmont Norfolk. Stella and Joseph and the entire staff were accommodating in every way. I felt safe and well taken care of the entire visit. The grounds are well kept and inviting. Admittedly, the hotel is old, the oldest in... More 

Was this review helpful? Yes 2
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Angela W, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are glad that you felt safe whilst staying with us and pleased that that you enjoyed the service, the grounds ,the charm... More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At the strong suggestion of two colleagues, I stayed and felt rewarded for choosing this hotel which has history and charm. I felt quite comfortable, more like a resort and less a business hotel, though was on a business trip. Appreciated a lot the drivers who gave me useful advice.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kazuhide K, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you felt rewarded for choosing to stay with us. We are pleased that you enjoyed the history, charm and comfort of the Hotel and are glad that our... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I stayed here on our way home from Tanzania. The hotel is truly beautiful, its such a shame about the security but completely understandable and we did feel very safe there. The service from all the staff was exceptional in all areas except the poolside where you could wait for ages before seeing anyone, however the heated... More 

Was this review helpful? Yes 3
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Csteljes, Many thanks for taking the time to review your stay at our property and most of all for sharing your positive feedback and your concerns. We take all our guests’ feedbacks very seriously. We are very glad to read that you felt secure during your stay with us, that you enjoyed the breakfast, the heated outdoor pool and... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We went her for a meal only so I cannot comment on the quality of the rooms etc, however the restaurant was a beautiful and romantic setting and all the staff were friendly and attentive. We were given a delicious amuse bouche and a selection of breads at the start of our meal. Unfortunately this was the best tasting thing... More 

Was this review helpful? Yes 4
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Neferfifi, Thank you for taking the time to review your recent stay at our property and most of all for sharing your concerns. We take all our guests’ feedbacks very seriously and it is only thanks to that; do we manage to ameliorate our weaknesses. We are happy that you enjoyed the beautiful and romantic setting at the restaurant... More 

Senior Contributor
48 reviews 48 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 19, 2015

A high quality establishment- service and facilities perfect for our group retreat. Variety of restaurants / food allow you to stay at the venue to optimally use time together. Management and staff friendly and professional - attentive and proactive to ensure everything goes well!

Was this review helpful? Yes 3
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear GertdeBeer, Thank you very much for choosing Fairmont The Norfolk for your group retreat and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We appreciate your feedback and are very glad to read that enjoyed our service, the facility, variety of restaurants, friendly, professional, attentive and... More 

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