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Nairobi Serena Hotel

#8 of 122 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
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Ranked #8 of 122 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed May 12, 2010
dustyharry brussels
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561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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brussels
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 12, 2010

I was traveling the last ten years trough eastern africa and did alway a stop for e few days in nairobi serena.I have seen the serena nairobi chaning from a welcoming hotel to a n unpleasant overdoing security as a military camp.The staff is always checking you even you are quiet know . they check even in the ainsles at... More 

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SURREY
Top Contributor
117 reviews 117 reviews
32 hotel reviews
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed April 12, 2010

fantastic service, great food, exellent position for spending some time in Nairobi. Certainly one of the best in the Serena chain, can't fault this hotel.

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Canterbury, Kent
Contributor
20 reviews 20 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 16, 2010

After our long flight from Heathrow, the Nairobi Serena immediately made us feel we were in Africa again. The decor, staff and the buzz of business life in the hotel was very welcoming. We went straight out to the Elephant Orphanage but had time to rest in our room before going down to the bar before dinner. The bar especially... More 

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shropshire
Top Contributor
111 reviews 111 reviews
59 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed March 9, 2010

Serena Hotel Nairobi is a nice hotel if a little dated. The rooms are on the small side although adequate for a short stay. The hotel is clean and the service is both friendly and efficient. Sitting beside the pool, surrounded by trees and bushes, with a drink was an ideal way to recover from a long flight and to... More 

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Guernsey
Top Contributor
81 reviews 81 reviews
55 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 15, 2010

We had a 2 night stay in this hotel after visitign Rwanda, and before a vist to the Massai Mara. We found the hotel to be plush, but at the same time was very friendly. The food was very good and varied, and the swimming pool was delightful. We would definiteley recommend this hotel.

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New Jersey
Top Contributor
108 reviews 108 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 14, 2010

Pros Felt Safe (had plenty of security); clean, alot of service, food was pretty good; nice pool (can swim laps but more made for relaxing); Laundry and pressing service was reasonable priced and quick Con: Collegues camera was stolen from hotel room; not many places to walk to around the hotel; Some blackouts (but had generator and this is an... More 

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Sydney, Australia
Top Contributor
87 reviews 87 reviews
42 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed January 24, 2010

We only stayed here for one night (before we began our safari) but thought it was a great base. It's a fairly large (for Africa) hotel. Our booking was handled well; we got the adjoining room for the kids we had asked for (as well as the 3rd bed). The buffet dinner and breakfast were outstanding. Lovely grounds and a... More 

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Hasselt, Belgium
Top Contributor
133 reviews 133 reviews
54 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed January 10, 2010

We stayed for a total of 3 nights at the Nairobi Serena hotel during our 2 week holiday in Kenya. This is a great hotel in Nairobi city center, and almost looks like a museum with all the decoration you find everywhere on the walls. Rooms are very good, food quality both at breakfast buffet and for lunch/dinner is great.... More 

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London
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 30, 2009

I stayed here for work, and it was a very pleasant stay generally. The pool and Spa facilities are great, and the gym has a good amount of up to date kit. The only problem being that the air-con is little hotter than I would be used to in the UK! There is a good choice of restaurants, but the... More 

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Derby, England
Top Contributor
56 reviews 56 reviews
54 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 24, 2009

We stayed at the hotel for one night before going on a six night Safari. We arrived at the hotel about 8.30 in the morning and had to wait for aprox. 45 minutes before our room was available, which was understandable at this time of day as check out is 11.00. The room was a good size and comfortable. The... More 

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