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Nairobi Serena Hotel

#8 of 125 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
Best prices for: 1 room 1 guest
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Ranked #8 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars Reviewed September 16, 2010
Chumsy17171 Buckfastleigh, United Kingdom
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588 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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Buckfastleigh, United Kingdom
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 16, 2010

We stayed at this hotel for one night before starting out on safari. The hotel was elegant and relaxing and a world away from the bustle of the Nairobi streets outside. We had a welcome cappuchino on arrival and checked into our room quickly after the Welcome Meeting. The buffet restaurant, Cafe Mahgrehb was very good and the staff very... More 

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Coffs Harbour, Australia
Level Contributor
92 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed September 8, 2010

I'd be surprised if this isn't the best hotel in Nairobi. All the business types seem to stay here including Chinese business and government types and what looked and sounded like American business and government/aid workers, not to mention South African business types and tourists from the high-end safari companies. The hotel is good. Good big rooms with all the... More 

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Uk
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 6, 2010

The rooms were large and clean though a little dark. However, the dining rom was really beautiful with abstract decorations. The service was excellent all round but the hotel was particularly helpful when one of our party was ill - not their fault. They really went the extra mile as did our tour company. The pool is beautiful with a... More 

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sheffield, england
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 1, 2010

We arrived here after our flight, expecting it to be a Travelodge equivalent..... we were very surprised to have been upgraded to a suite which had 2 bathrooms, an office, living room, dining area and the biggest bed ever!We were left champagne and fruit basket. We left the next morning but would hapily have stayed longer. Great staff, very helpful.... More 

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Washington DC, District of Columbia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 16, 2010

My spouse and I stayed at Serena in July 2010 during our vacaction in Kenya (Safari, beach and sight seeing). We stayed at Serena for seven days between Safari and beach. I would definately recommend this hotel: First, location, location, location: the hotel is well situated next to downtown Nairobi. We were told you can walk to the city center... More 

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Reading, United Kingdom
2 reviews
5 of 5 stars Reviewed August 14, 2010

We stayed for two nights during our Honeymoon in Kenya. The Hotel is five star in every way and would recommend to anyone on Business and Leisure.

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2 reviews
3 of 5 stars Reviewed August 11, 2010

Fantastic hotel... spotlessly clean with great service... the only problem, and it is a big one... is the beds. Quite literally....Hard as a rock... I ended up sleeping on the floor because the carpet gave it some padding. Such a shame... as I have stayed at other Serena properties and didn't have the problem.

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Oxford
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed August 10, 2010

Despite the comments of some recent users I found the Serena to be very good in all departments - great, personal service (I was greeted by name everywhere) free wireless internet, comfortable room and a good location not far from our local office. This is important - Nairobi traffic is some of the worst in the world.

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texas
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed August 6, 2010

We stayed 3 nights at the Serena before and after our safari. We loved the hotel. The staff was very friendly and helpful. If was a wonderful way to begin and end a great safari. Wished we would have stayed at the Serena in Zanzibar.

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Brooklyn, NY
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed August 4, 2010

We stayed here just one night before leaving Nairobi. Check in went smoothly. They offered us a complimentary drink to be brought up to our room. I completely loved this as we were coming off a long flight and really appreciated a refreshing drink before going to bed. It was a small thing but it gave me the impression that... More 

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