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Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Certificate of Excellence 2014
Nairobi Serena Hotel
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Nairobi Serena Hotel
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531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 26, 2009

Stayed for three nights whilst attending a conference in Nairobi and Arusha. Service exceptional, staff pleasant and courteous. Good meeting rooms and super array of cuisine. Location great and handy for airport transfers. Would highly recommend this hotel to business travellers.

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New Delhi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2009

Conveniently Located with all basic facilites. One of the best breakfast buffet's in the African continent. Rooms are decent sized and well equiped. The staff is very helpful and courteous.

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Blackheath, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 26, 2009

A most luxurious hotel. Everything about it was perfect from the pool at 7.30 am to the buffet breakfast, the gardens...everything. Views were over one of the main roads and parks. I even watched an Indian parade which was so colourful... an amazing place to relax before and after a trip to the wild plains of Kenya!..

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Europe
Top Contributor
122 reviews 122 reviews
107 hotel reviews
275 helpful votes 275 helpful votes
4 of 5 stars Reviewed March 21, 2009

I have stayed in 5 hotels in Nairobi and this is the best do far. I paid 220 USD incl tax but excluding breakfast. The pool area is great- great pool, in a beautiful garden, nice gym, the best mango juice in the poolside bar. All you would expect from a proper 5 star hotel. There is wireless internet throughout... More 

Was this review helpful? Yes 1
London
1 review
5 of 5 stars Reviewed March 6, 2009

Stayed here for just one night before departing on safari. After a long overnight flight this excellent hotel was just what we needed to relax. Lovely tropical garden with big swimming pool, excellent restaurants, very comfortable rooms and the best of all - very friendly service with no pretentions. A great place to stay. Anne F London

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Italy
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed January 26, 2009

I was very disappointed with Serana Nairobi. The hotel is probably the best in Nairobi, but my experience is not so great. Check in was quick but the attendants were all but warm and friendly. The room I got ( nr 615 ) was old and in desperate need of refurbishment: the airconditioning was not working properly and, being adiacent... More 

Was this review helpful? Yes 3
Ipswich
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 16, 2009

The hotel was booked by our travel agent as a stopover between our safari and our time in Mauritius. To be fair, we were only there just over 24 hours so I'll be brief. The traffic in Nairobi is horrendous. Brakes do not exist and it's a hair raising experience. The hotel is lovely but ina slightly non desirable area... More 

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Ipswich, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 4, 2009

Staff were friendly and helpful. All vehicles are checked when entering the hotel grounds.

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Novato, California
Top Contributor
63 reviews 63 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed December 14, 2008

This was my second stay at the Serena. We stayed one night prior to going on to see the Gorillas in Rwanda and then back again for 4 nights afterwards. It is a lovely hotel, very nice staff, good food, especially the breakfast. It is centrally located, safe and has a great pool. My boyfriend had gotten bitten on safari... More 

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Bridgwater, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 22, 2008

We stayed at this wonderful hotel after a long flight (which was delayed) from Heathrow airport, London. Our room was on the 3rd floor, it was very nice, comfortable and clean. We went swimming in the beautiful pool and lazed on the sun loungers, enjoying the warm sun. The gymnasium was well equipped & the other facilities; sauna etc were... More 

Was this review helpful? Yes 1
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Romantic Hotel in Nairobi
#4 Business Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi

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