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All 102 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #5 of 102 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 2, 2009
ka21 Dubai, United Arab Emirates
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492 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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Dubai, United Arab Emirates
Top Contributor
70 reviews 70 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 2, 2009

good clean hotel near the town market and city center. all you really need in Nairobi.

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Bristol, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 22, 2009

We stayed at the Serena for 1 night at the start of our safari. It is a good place to recuperate after a long flight. After a mix-up with our room booking (we were given rooms for our young children that were not next to each other), the problem was sorted. In the mean time we were given another room... More

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14 reviews 14 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 21, 2009

My husband and I stayed at the Nairobi Serena hotel for one night before leaving for a 1 week safari. We were on our honeymoon and the hotel upgraded us to a lovely suite on the ground floor- unprompted. The facilities were excellent, we had a small problem with the bathroom drain, but when we reported this someone from the... More

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Top Contributor
60 reviews 60 reviews
24 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 28, 2009

Perfect service, excellent food and beautiful rooms. What a wonderful hotel! Would definately come again.

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Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 25, 2009

We stayed at Nairobi Serena Hotel for one night when we were on our way from Safari in Amboseli to Zanzibar. We were supposed to take the evning flight, but when Zanzibar Airport suddenly decided to cancel all flights after 18:00 in the evning. We arrived late and left early, but it seemed like a nice hotel, perhaps more for... More

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Bournemouth, United Kingdom
Top Contributor
59 reviews 59 reviews
48 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed July 9, 2009

After an 8 hour flight it's nice to rest for a day before starting a safari. Similarly, you may want somewhere to rest after your safari and this hotel fits the bill. There's a very inviting pool with plenty of servers to bring you that cold beer. Prices are very reasonable, considering it's a 4 star hotel with a captive... More

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 26, 2009

Stayed for three nights whilst attending a conference in Nairobi and Arusha. Service exceptional, staff pleasant and courteous. Good meeting rooms and super array of cuisine. Location great and handy for airport transfers. Would highly recommend this hotel to business travellers.

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New Delhi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2009

Conveniently Located with all basic facilites. One of the best breakfast buffet's in the African continent. Rooms are decent sized and well equiped. The staff is very helpful and courteous.

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Blackheath, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 26, 2009

A most luxurious hotel. Everything about it was perfect from the pool at 7.30 am to the buffet breakfast, the gardens...everything. Views were over one of the main roads and parks. I even watched an Indian parade which was so colourful... an amazing place to relax before and after a trip to the wild plains of Kenya!..

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Top Contributor
126 reviews 126 reviews
111 hotel reviews
284 helpful votes 284 helpful votes
4 of 5 stars Reviewed March 21, 2009

I have stayed in 5 hotels in Nairobi and this is the best do far. I paid 220 USD incl tax but excluding breakfast. The pool area is great- great pool, in a beautiful garden, nice gym, the best mango juice in the poolside bar. All you would expect from a proper 5 star hotel. There is wireless internet throughout... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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