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All 105 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #5 of 105 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 31, 2009
eastiseast London
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499 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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London
Contributor
15 reviews 15 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2009

We had one night in Nairobi before we headed out on safari. I have to say I don't really know how this hotel deserves the title "One of the World's Leading Hotels". Whilst it's not bad it's not great either. The Serena lodges we stayed at on safari were fantastic but I felt this was not in their league. The... More

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Burton upon Trent, United Kingdom
Top Contributor
58 reviews 58 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 30, 2009

We had one night in the Serena but wished we had stayed longer. We had a large room that was spotlessly clean. The staff were all very friendly and efficient. We ate in the restaurant where there was a buffet and an a la carte menu which was all very nice. Would definitely recommend this hotel and would not hesitate... More

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Northampton, United Kingdom
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed October 21, 2009

My husband and I spent one night at the hotel before our safari adventure began. The hotel is lovely, quaint and peaceful. The rooms were a good size with cosy beds, a nice bathroom, TV, aircon and toiletries. The food was good both at the pool bar and breakfast. We left our luggage in storage whilst we were away for... More

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New Delhi, India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 14, 2009

Superb hotel and a very helpful staff. Enjoyed everything about my stay. Just be wary of the sex workers at the Lounge/Bar area during evenings.

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Margate, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 10, 2009

Stayed here for two nights recently at start and end of our Safari and whilst we found the hotel rooms nicely equipped with many nice touches and pleasing decor there were little things that let it down badly for a hotel that is supposed to be top class. Items missing in the room on arrival, niggly things that should not... More

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Johannesburg, South Africa
Top Contributor
89 reviews 89 reviews
40 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 19, 2009

This hotel has become our 'base'. As all visitors to Nairobi are booked here and word is quickly spreading ....very friendly service and the rooms are in good condition. Worth every penny..

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atlanta, ga
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2009

Serena leads the 5 star hotel world in risk. They will build a hotel where coats and ties fear to tread - Afghanistan, Mozambique, Rwanda, Uganda and other less frequented destinations. Service could not be better, food is consistently good, perhaps a bit slow. But everything happens at its own pace in Kenya and that is part of it's charm.... More

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Dubai, United Arab Emirates
Top Contributor
71 reviews 71 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 2, 2009

good clean hotel near the town market and city center. all you really need in Nairobi.

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Bristol, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 22, 2009

We stayed at the Serena for 1 night at the start of our safari. It is a good place to recuperate after a long flight. After a mix-up with our room booking (we were given rooms for our young children that were not next to each other), the problem was sorted. In the mean time we were given another room... More

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London
Contributor
14 reviews 14 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 21, 2009

My husband and I stayed at the Nairobi Serena hotel for one night before leaving for a 1 week safari. We were on our honeymoon and the hotel upgraded us to a lovely suite on the ground floor- unprompted. The facilities were excellent, we had a small problem with the bathroom drain, but when we reported this someone from the... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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