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Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Certificate of Excellence 2014
Nairobi Serena Hotel
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Nairobi Serena Hotel
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532 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Coffs Harbour, Australia
Top Contributor
84 reviews 84 reviews
63 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed September 8, 2010

I'd be surprised if this isn't the best hotel in Nairobi. All the business types seem to stay here including Chinese business and government types and what looked and sounded like American business and government/aid workers, not to mention South African business types and tourists from the high-end safari companies. The hotel is good. Good big rooms with all the... More 

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Uk
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 6, 2010

The rooms were large and clean though a little dark. However, the dining rom was really beautiful with abstract decorations. The service was excellent all round but the hotel was particularly helpful when one of our party was ill - not their fault. They really went the extra mile as did our tour company. The pool is beautiful with a... More 

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sheffield, england
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 1, 2010

We arrived here after our flight, expecting it to be a Travelodge equivalent..... we were very surprised to have been upgraded to a suite which had 2 bathrooms, an office, living room, dining area and the biggest bed ever!We were left champagne and fruit basket. We left the next morning but would hapily have stayed longer. Great staff, very helpful.... More 

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Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 16, 2010

My spouse and I stayed at Serena in July 2010 during our vacaction in Kenya (Safari, beach and sight seeing). We stayed at Serena for seven days between Safari and beach. I would definately recommend this hotel: First, location, location, location: the hotel is well situated next to downtown Nairobi. We were told you can walk to the city center... More 

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Reading, United Kingdom
2 reviews
5 of 5 stars Reviewed August 14, 2010

We stayed for two nights during our Honeymoon in Kenya. The Hotel is five star in every way and would recommend to anyone on Business and Leisure.

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2 reviews
3 of 5 stars Reviewed August 11, 2010

Fantastic hotel... spotlessly clean with great service... the only problem, and it is a big one... is the beds. Quite literally....Hard as a rock... I ended up sleeping on the floor because the carpet gave it some padding. Such a shame... as I have stayed at other Serena properties and didn't have the problem.

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Oxford
Top Contributor
50 reviews 50 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 10, 2010

Despite the comments of some recent users I found the Serena to be very good in all departments - great, personal service (I was greeted by name everywhere) free wireless internet, comfortable room and a good location not far from our local office. This is important - Nairobi traffic is some of the worst in the world.

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texas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 6, 2010

We stayed 3 nights at the Serena before and after our safari. We loved the hotel. The staff was very friendly and helpful. If was a wonderful way to begin and end a great safari. Wished we would have stayed at the Serena in Zanzibar.

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Brooklyn, NY
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 4, 2010

We stayed here just one night before leaving Nairobi. Check in went smoothly. They offered us a complimentary drink to be brought up to our room. I completely loved this as we were coming off a long flight and really appreciated a refreshing drink before going to bed. It was a small thing but it gave me the impression that... More 

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Denver, Colorado
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 2, 2010

I thoroughly enjoyed my 2-night stay here and heartily recommend it for a short or extended visit. While our room was not furnished to a 5-star level (more like 3-star), everything else about the establishment was upscale and service-oriented. As with other hotels of this caliber, the staff was wonderful. Hall "guards" (or greeters) are posted around the hotel to... More 

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi

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