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Nairobi Serena Hotel

#7 of 130 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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1 room 1 guest
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616 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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There are newer reviews for Nairobi Serena Hotel
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Hampshire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 18, 2012

We stayed at this hotel for 2 nights, the first night on our arrival in Kenya and the second night after our safari holiday. We couldn't fault anything, the service, ambiance, food, facilities and staff were excellent. We had a wonderful stay at this hotel and would highly recommend it to anyone looking for a hotel in Nairobi

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Rossendale, United Kingdom
Level Contributor
96 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed January 4, 2012

We atayd in the Serena for 1 night before travelling to the Masai Mara the next day. The hotel was perfect for our needs. The suite we had was spotless and spacious, the bathroom huge. All the staff were very effeicent and friendly. We had drinks in the bar before dinner which was lovely apart from the 3 "ladies" obviously... More 

Was this review helpful? Yes 2
Southampton, United Kingdom
Level Contributor
86 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed January 2, 2012

I see that someone has given this hotel an average rating because the pool wasn't open. I think this is slightly unfair as it ignores the fact that the staff, the rooms, the bar, the restaurant and the breaksfast are just superb. I know review on TripAdvisor are based on personal experience but I can honestly say that I didn't... More 

Was this review helpful? Yes 1
Bristol
Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed December 30, 2011

We stayed her for 1 night at the end of our safari before flying back to the UK. We booked this hotel because it was recommended as somewhere with a nice pool area where we could relax and spend the afternoon before our long journey the following day. Unfortunately neither our Tour Operator (Virgin) nor the hotel informed us prior... More 

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Chicago
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed December 25, 2011

We stayed at the Serena for only a few hours as we were returning from safari (flights typically arrive from "the bush" in the morning) and waiting for our evening flight back to the states. The hotel is well situated, immaculately clean and quiet. The room was very nice with excellent water pressure. I would have enjoyed staying longer.

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phoenix, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed December 22, 2011

We stayed for a 1night while travelling to Tanzania for Safari. This was one of the most luxurious hotels I have been in outside the US. Great ambiance, and the restaurant was awesome. We had interconnecting rooms for our family which worked out very nicely. Hotel did Airport pickup and drop.....I was wondering who that E-class was for at the... More 

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Vancouver, Canada
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 15, 2011

Expensive but worth every penny.Nairobi is a very busy city with traffic all the time. Its really hard to get around. Coming back to the hotel was relaxing and enjoyed the bar. Nice TVs and free internet. Service is good but could not compare to the Sarena Zanzibar& Serena kampala. It was a busy hotel and very close to the... More 

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Vientiane, Laos
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed December 13, 2011

All the required amenities for a business hotel including a well set up gym and 25m pool (currently under refurbishment so I was not able to use it) and free wifi. Well located in the city but off the main roads. Rooms are very comfortable and for once I cannot fault the cushions – they have a choice of 6... More 

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Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 1, 2011

excellent location, friendly staff. Even though the swimming pool is currently under refurbishment, it has a relaxing atmosphere. free wifi everywhere and well serviced (newspaper and rooms service as often as you like). Breakfast is overpriced ($30)but the buffet is extensive. Don't try to travel in rush hour by car or bus (7-9am, 4-7pm).

Was this review helpful? Yes 2
Montreal, Canada
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 28, 2011

This is an accessible and very pleasant hotel, clean and well-managed. It is on a busy Nairobi strip, but you don't really "feel" the busy-ness once inside. There is a decent gym and good swimming pool. Staff are friendly and helpful. It could use a bit of a facelift, as some say, but it is not worn down or frayed... More 

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