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Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Certificate of Excellence 2014
Nairobi Serena Hotel
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Nairobi Serena Hotel
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544 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 27, 2011

Had a week of business in Nairobi and the hotel exceeded all expectations. Friendly efficient staff and fantastic rooms,complimented by two great restaurants make for a fantastic stay. I'd come here again any day.

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Aberdeen, Scotland
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 23, 2011

Concerned to see other reviews about thefts from safe. We stayed overnight here after a late night flight. We were upgraded to a very smart suite (the room they took us to originally wasn't ready for us). Breakfast was very good. Seemed to be very security conscious with checks on vehicles on arrival and security patrolling the floors. Service was... More 

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Nairobi, Kenya
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 7, 2011

I'm really disappointed to say that what started out as a real treat turned into a very unhappy situation. We stayed in the Serena for just one night and money was stolen out of the safe in our room, one of those ones where you put your own pin in. I now see that sadly other travellers have had the... More 

Was this review helpful? Yes 7
Loughton, United Kingdom
13 reviews 13 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed February 1, 2011

In the interests of giving a fair review, I will start with the positives. The rooms are nicely laid out, the bathrooms are extremely pleasant, with extremely good showers, and breakfast was a real treat - a wider selection you could not hope for. The bed was comfortable. Unfortunately all of these positives were put into the shade due to... More 

Was this review helpful? Yes 12
Brighton, United Kingdom
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 27, 2011

Paying a large sum of money to stay at a good hotel is one thing. Being charged three times for the privilege is another. I stayed at the Serena Nairobi for four days in August 2010, en route to Juba. A few days after leaving the Serena I noted from my bank that my payment had been put through twice.... More 

Was this review helpful? Yes 4
Southampton, United Kingdom
Top Contributor
67 reviews 67 reviews
61 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 25, 2011

My husband and I spent the first and last nights in Kenya here. We arrived at the same time as the prime minister, and were treated the same. Staff were really friendly, and on arrival we were offered either a fruit cocktail or a beer, to be brought to our room. Although these arrived about two hours later. Our room... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 21, 2011

Unfortunately my first posting was lost so a speedy summary: I spent a week here for a conference and the Serena was superb. First and foremost was a very service-oriented staff where everyone did their best to satisfy us. The conference rooms are good, the facilities team for equipment (flip charts, projectors) was helpful, the free wi-fi was a pleasant... More 

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Los Angeles
Top Contributor
62 reviews 62 reviews
48 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 11, 2011

Stayed here in November en route to safari in Masai Mara, then again several days later en route to Mombasa. Was debating between the Serena and the Tribe, but decided the Tribe was just too far from both the international and regional airport. I was pleasantly surprised with the hotel. The hotel's driver was waiting for me when I landed,... More 

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Berkeley, California
19 reviews 19 reviews
8 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 31, 2010

My husband and I stayed here for two nights before heading off to safari. The hotel is very clean, well situated, and has great staff. The food is excellent, as is room service (and the prices are decent, too). The guest room we had was fine, but nothing to write home about. It was a standard hotel room that seemed... More 

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New York City
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2010

I stayed at the Nairobi Serena Hotel off and on for about 6 days. The hotel has very good security. It is very clean. The staff was very polite and attentive to my needs. Overall a very good experience. Would definitely stay there again.

Was this review helpful? Yes 1
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#5 Business Hotel in Nairobi
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi

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