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All 96 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #4 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 19, 2009
Wema34 Johannesburg, South Africa
  • Reviews (473)
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473 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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There are newer reviews for Nairobi Serena Hotel
See the most recent reviews
Johannesburg, South Africa
Top Contributor
88 reviews 88 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 19, 2009

This hotel has become our 'base'. As all visitors to Nairobi are booked here and word is quickly spreading ....very friendly service and the rooms are in good condition. Worth every penny..

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atlanta, ga
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2009

Serena leads the 5 star hotel world in risk. They will build a hotel where coats and ties fear to tread - Afghanistan, Mozambique, Rwanda, Uganda and other less frequented destinations. Service could not be better, food is consistently good, perhaps a bit slow. But everything happens at its own pace in Kenya and that is part of it's charm.... More

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Top Contributor
70 reviews 70 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 2, 2009

good clean hotel near the town market and city center. all you really need in Nairobi.

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Bristol, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 22, 2009

We stayed at the Serena for 1 night at the start of our safari. It is a good place to recuperate after a long flight. After a mix-up with our room booking (we were given rooms for our young children that were not next to each other), the problem was sorted. In the mean time we were given another room... More

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14 reviews 14 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 21, 2009

My husband and I stayed at the Nairobi Serena hotel for one night before leaving for a 1 week safari. We were on our honeymoon and the hotel upgraded us to a lovely suite on the ground floor- unprompted. The facilities were excellent, we had a small problem with the bathroom drain, but when we reported this someone from the... More

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Top Contributor
59 reviews 59 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 28, 2009

Perfect service, excellent food and beautiful rooms. What a wonderful hotel! Would definately come again.

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Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 25, 2009

We stayed at Nairobi Serena Hotel for one night when we were on our way from Safari in Amboseli to Zanzibar. We were supposed to take the evning flight, but when Zanzibar Airport suddenly decided to cancel all flights after 18:00 in the evning. We arrived late and left early, but it seemed like a nice hotel, perhaps more for... More

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Bournemouth, United Kingdom
Top Contributor
57 reviews 57 reviews
48 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed July 9, 2009

After an 8 hour flight it's nice to rest for a day before starting a safari. Similarly, you may want somewhere to rest after your safari and this hotel fits the bill. There's a very inviting pool with plenty of servers to bring you that cold beer. Prices are very reasonable, considering it's a 4 star hotel with a captive... More

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 26, 2009

Stayed for three nights whilst attending a conference in Nairobi and Arusha. Service exceptional, staff pleasant and courteous. Good meeting rooms and super array of cuisine. Location great and handy for airport transfers. Would highly recommend this hotel to business travellers.

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New Delhi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2009

Conveniently Located with all basic facilites. One of the best breakfast buffet's in the African continent. Rooms are decent sized and well equiped. The staff is very helpful and courteous.

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#2 Luxury Hotel in Nairobi #2 Spa Hotel in Nairobi #3 Romantic Hotel in Nairobi #3 Business Hotel in Nairobi #3 Family Hotel in Nairobi
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