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Nairobi Serena Hotel

#8 of 122 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
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Ranked #8 of 122 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 25, 2011
TheAmandaB London
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561 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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London
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 25, 2011

I stayed at the Nairobi Serena for five nights in June 2011. It was a delightful stay. The staff - on reception, in the restaurants, the business centre and the meeting rooms were all as helpful and attentive as they could be and nothing was too much trouble. The hotel is well located for the centre of Nairobi and the... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 18, 2011

I’ve had a read through other people’s opinions of the Serena, and while I can’t say that I left any money in the safe, I would say the hotel was good. I used the hotel twice while waiting for flights and would say that the standard of the hotel is superb. Checking in was easy and our bags were taken... More 

Was this review helpful? Yes 1
BURNHAM, SLOUGH
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 16, 2011

On our way to our safari expedition at Governor’s camp in the Masai Mara in Kenya, Kuoni our travel agents advised that we should stay one night in Nairobi to rest prior to our journey onwards. They booked the Nairobi Serena Hotel. I was very dubious and skeptical about what the hotel in Kenya (a third world country) would be... More 

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 12, 2011

I have stayed here for 3 days, and it was exactly the type of place that allowed me to do business effectively, as well as relax. Food was very good, and service was excellent. My definition of excellent service includes the experience that people love to serve you.

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NYC
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 10, 2011

Was only at the hotel for 12 hours (after flying in late and heading for safari in the early morning). Very nice modern rooms. Free internet and the TV channels were international with alot of variety. The breakfast buffet was delicious

Was this review helpful? Yes 1
Lexington, North Carolina
Top Contributor
80 reviews 80 reviews
38 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed July 9, 2011

We spent two nights in the Serena Nairobi at the start of a two week safari. After 36 hours of travel, we were delighted to find our bed turned down with slippers and robes ready. The bed and bedding were first rate. We were also pleased with the excellent selections of foods for each of the four meals we ate... More 

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Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2011

Arrived to an amazingly delicious sea food buffet (Fridays) - can definitely recommend this for residents of Nairobi. Room was comfortable with welcoming service. All round great hotel!

Was this review helpful? Yes 2
Leicester
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2011

We had an overnight stay on our honeymoon before flying out to Zanzibar and it was everything we needed after being on safari, the room we were given was one of the best hotel suites I have stayed in anywhere in the world and I would let everyone know that if they were planning a trip to Kenya that involved... More 

Was this review helpful? Yes 3
The Netherlands
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2011

Loved this hotel. Spacious rooms, nice breakfast, lunch and dinner. Buffets or lighter meals possible. We stayed 1 night during 2 safaries and it was perfect. OK, the surrounding not as nice as the hotels during the safari trips, but perfect for a rest in between. Very nice swimmingpool.

Was this review helpful? Yes 2
Kampala, Uganda
Top Contributor
205 reviews 205 reviews
111 hotel reviews
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed June 6, 2011

The Nairobi Serena Hotel is without doubt in my mind one of the finest hotels in the city, enjoying a great location at the edge of the central park and the CBD and yet is an oasis of tranquility as I once again experienced last week when back in Nairobi for a few days. Whenever I can I get the... More 

Was this review helpful? Yes 1
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