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All 100 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #4 of 100 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 10, 2010
MarcMich Hasselt, Belgium
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486 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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There are newer reviews for Nairobi Serena Hotel
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Hasselt, Belgium
Top Contributor
78 reviews 78 reviews
37 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 10, 2010

We stayed for a total of 3 nights at the Nairobi Serena hotel during our 2 week holiday in Kenya. This is a great hotel in Nairobi city center, and almost looks like a museum with all the decoration you find everywhere on the walls. Rooms are very good, food quality both at breakfast buffet and for lunch/dinner is great.... More

Was this review helpful? Yes
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 30, 2009

I stayed here for work, and it was a very pleasant stay generally. The pool and Spa facilities are great, and the gym has a good amount of up to date kit. The only problem being that the air-con is little hotter than I would be used to in the UK! There is a good choice of restaurants, but the... More

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Derby, England
Top Contributor
52 reviews 52 reviews
51 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 24, 2009

We stayed at the hotel for one night before going on a six night Safari. We arrived at the hotel about 8.30 in the morning and had to wait for aprox. 45 minutes before our room was available, which was understandable at this time of day as check out is 11.00. The room was a good size and comfortable. The... More

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4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2009

Fine if you are stuck in Nairobi for a night for business or a cancelled flight but the whole place feels very shabby and its title as a "Leading Hotel of the World" is just a joke. I am now very wary of any hotel with this award ... I arrived late to find a lone receptionist trying to check... More

Was this review helpful? Yes 2
Baltimore, MD
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed December 6, 2009

Expensive and overated for nothing. I have stayed here at least three times a year for the last 5 years. I am an American citizen with Kenyan background, and its amazing how this hotel treats guest based on appearance. I wonder if they train their receptionists on how to treat people based on appeaance. This place has an obsession for... More

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Harris-Kenya, Manager at Nairobi Serena Hotel, responded to this review

Reference is made to the review of Nairobi Serena Hotel by TA member (MD Baltimore) Whilst we do not claim that our standard bedrooms are large, the size at 25.2 sq mtrs is not considered unreasonable. The comment on corridors being “dark and creepy” is the first such complaint we have received in over thirty years of the Hotel’s existence.... More

Avignon, France
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 29, 2009

i travel on a regular basis for business and pleasure to africa/ ao kenya and consider the nairobi serena one of the best , if not the best choices in nairobi, kampala the reception of the guests, recognition they know you by name almost immediately, the overall quality is in accordance with its: label leading hotels of the world (... More

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Washington DC
Top Contributor
50 reviews 50 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 28, 2009

If you need to be downtown, then Serena is a good place to be. The rooms are comfortable, there is a nice bar and restauarant, a sports club, business center, and a good pool. Service is generally very good. There are lots of taxis, but i dont reccomend using the hotel service to book safaris. You can line up a... More

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13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 12, 2009

We arrived at the hotel and were offered complimentary beer, wine, coffee or tea served in our room. The pool and health centre are lovely and the atomosphere is great. Lively and vibrant. Penhaligan bath products are supplied. The only let down was check out We had pre paid and checked out at reception asking reception to provide a taxi.... More

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15 reviews 15 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2009

We had one night in Nairobi before we headed out on safari. I have to say I don't really know how this hotel deserves the title "One of the World's Leading Hotels". Whilst it's not bad it's not great either. The Serena lodges we stayed at on safari were fantastic but I felt this was not in their league. The... More

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Burton upon Trent, United Kingdom
Top Contributor
58 reviews 58 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 30, 2009

We had one night in the Serena but wished we had stayed longer. We had a large room that was spotlessly clean. The staff were all very friendly and efficient. We ate in the restaurant where there was a buffet and an a la carte menu which was all very nice. Would definitely recommend this hotel and would not hesitate... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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262 photos of this hotel

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