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All 96 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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91%
Ranked #4 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 15, 2010
nowakadventuretravel Sopot, Poland
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477 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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There are newer reviews for Nairobi Serena Hotel
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Sopot, Poland
Top Contributor
53 reviews 53 reviews
44 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 15, 2010

Excellent service, silence area in the heart of Nairobi. Good food.

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Bucks
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2010

We spent less than 24 hours in the hotel, and most of that was spent vegging by the pool. I was a little bit put off that the pool was overlooked by the restaurants which seemed to have a lot of business men having meetings! We ate lunch in the Maghreb restaurant, which cost 20Ksh each, and was buffet style.... More

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Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2010

If you have chosen to stay at the Serena in Nairobi, you have made a good choice. If you have not, you may want to re-think your reservation. The Serena is an oasis in Nairobi. Comfortable, secure, friendly without hovering, and efficient. The in-room services from the Spa are a bonus! I had the jet lag massage; I recommended it... More

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new delhi
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2010

We spent one night here, and it was...alright. Small room, small bathroom, heavily carpeted, felt like a throw back to the 1970's. Pleasant enough staff.

Was this review helpful? Yes 1
Rome, Italy
Contributor
13 reviews 13 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 16, 2010

I found myself at home while staying at Serena. The hotel is very clean, rooms are spacious and well appointed, and provided with free wi-fi internet. Mine was in the front yard, only second floor, but the windows were very well insulated so I didn't hear any noise. Sleeps are simply perfect: I usually get back-pain, but this time I... More

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brussels
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 12, 2010

I was traveling the last ten years trough eastern africa and did alway a stop for e few days in nairobi serena.I have seen the serena nairobi chaning from a welcoming hotel to a n unpleasant overdoing security as a military camp.The staff is always checking you even you are quiet know . they check even in the ainsles at... More

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SURREY
Top Contributor
109 reviews 109 reviews
31 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed April 12, 2010

fantastic service, great food, exellent position for spending some time in Nairobi. Certainly one of the best in the Serena chain, can't fault this hotel.

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Canterbury, Kent
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2010

After our long flight from Heathrow, the Nairobi Serena immediately made us feel we were in Africa again. The decor, staff and the buzz of business life in the hotel was very welcoming. We went straight out to the Elephant Orphanage but had time to rest in our room before going down to the bar before dinner. The bar especially... More

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shropshire
Top Contributor
112 reviews 112 reviews
60 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 9, 2010

Serena Hotel Nairobi is a nice hotel if a little dated. The rooms are on the small side although adequate for a short stay. The hotel is clean and the service is both friendly and efficient. Sitting beside the pool, surrounded by trees and bushes, with a drink was an ideal way to recover from a long flight and to... More

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Guernsey
Top Contributor
71 reviews 71 reviews
49 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 15, 2010

We had a 2 night stay in this hotel after visitign Rwanda, and before a vist to the Massai Mara. We found the hotel to be plush, but at the same time was very friendly. The food was very good and varied, and the swimming pool was delightful. We would definiteley recommend this hotel.

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#2 Luxury Hotel in Nairobi #2 Spa Hotel in Nairobi #3 Romantic Hotel in Nairobi #4 Business Hotel in Nairobi #5 Family Hotel in Nairobi
Hotel Class
Number of rooms
183

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