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Nairobi Serena Hotel

#7 of 125 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
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Ranked #7 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
3 of 5 stars Reviewed January 26, 2012
DCTravelerG Washington DC, District of Columbia
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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Washington DC, District of Columbia
Top Contributor
231 reviews 231 reviews
21 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed January 26, 2012

Safe, clean hotel in Nairobi where they try hard to give you superb service. The shower in the room was fabulous, and the air conditioning worked flawlessly. My only problem was that I could not find a way to turn off some of the lights except from the room master switch, which unfortunately turned off everything else also; consequently, I... More 

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uk
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 19, 2012

The only thing that I could be negative about in the Serena is that any man on his own in the bar most definatelly will be preopositioned by "ladies of the night" Best tell the barman immediately to piut the word out that this kind of offer would be unacceptable ,unless of course you like the idea some do after... More 

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Hampshire
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2012

We stayed at this hotel for 2 nights, the first night on our arrival in Kenya and the second night after our safari holiday. We couldn't fault anything, the service, ambiance, food, facilities and staff were excellent. We had a wonderful stay at this hotel and would highly recommend it to anyone looking for a hotel in Nairobi

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Rossendale, United Kingdom
Top Contributor
95 reviews 95 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 4, 2012

We atayd in the Serena for 1 night before travelling to the Masai Mara the next day. The hotel was perfect for our needs. The suite we had was spotless and spacious, the bathroom huge. All the staff were very effeicent and friendly. We had drinks in the bar before dinner which was lovely apart from the 3 "ladies" obviously... More 

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Southampton, United Kingdom
Top Contributor
86 reviews 86 reviews
77 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed January 2, 2012

I see that someone has given this hotel an average rating because the pool wasn't open. I think this is slightly unfair as it ignores the fact that the staff, the rooms, the bar, the restaurant and the breaksfast are just superb. I know review on TripAdvisor are based on personal experience but I can honestly say that I didn't... More 

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Bristol
Senior Contributor
47 reviews 47 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 30, 2011

We stayed her for 1 night at the end of our safari before flying back to the UK. We booked this hotel because it was recommended as somewhere with a nice pool area where we could relax and spend the afternoon before our long journey the following day. Unfortunately neither our Tour Operator (Virgin) nor the hotel informed us prior... More 

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Chicago
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed December 25, 2011

We stayed at the Serena for only a few hours as we were returning from safari (flights typically arrive from "the bush" in the morning) and waiting for our evening flight back to the states. The hotel is well situated, immaculately clean and quiet. The room was very nice with excellent water pressure. I would have enjoyed staying longer.

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phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 22, 2011

We stayed for a 1night while travelling to Tanzania for Safari. This was one of the most luxurious hotels I have been in outside the US. Great ambiance, and the restaurant was awesome. We had interconnecting rooms for our family which worked out very nicely. Hotel did Airport pickup and drop.....I was wondering who that E-class was for at the... More 

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Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 15, 2011

Expensive but worth every penny.Nairobi is a very busy city with traffic all the time. Its really hard to get around. Coming back to the hotel was relaxing and enjoyed the bar. Nice TVs and free internet. Service is good but could not compare to the Sarena Zanzibar& Serena kampala. It was a busy hotel and very close to the... More 

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Vientiane, Laos
Top Contributor
65 reviews 65 reviews
25 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed December 13, 2011

All the required amenities for a business hotel including a well set up gym and 25m pool (currently under refurbishment so I was not able to use it) and free wifi. Well located in the city but off the main roads. Rooms are very comfortable and for once I cannot fault the cushions – they have a choice of 6... More 

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