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All 96 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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91%
Ranked #4 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 2, 2010
wannafiji Denver, Colorado
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477 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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There are newer reviews for Nairobi Serena Hotel
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Denver, Colorado
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 2, 2010

I thoroughly enjoyed my 2-night stay here and heartily recommend it for a short or extended visit. While our room was not furnished to a 5-star level (more like 3-star), everything else about the establishment was upscale and service-oriented. As with other hotels of this caliber, the staff was wonderful. Hall "guards" (or greeters) are posted around the hotel to... More

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mansfield UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 of 5 stars Reviewed July 22, 2010

We spent two nights here in July at the beginning and end of a safari holiday. It was very relaxing amid the very pleasant grounds in the middle of the city.It was amazing that we saw so many different types of clourful birds in the gardens. The rooms were very comfartable and the service was excellent. We tried the buffet... More

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Midlands
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 21, 2010

We used this hotel as the base from which to make various safaris and excursions around Kenya. It was always a very welcoming place to return to. The building is set slightly away from the main business district and is relatively low rise and peaceful. The luxuriant gardens that surround the building are extended inside to create a wonderful African... More

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Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed July 20, 2010

Very good hotel overall. Unfortunaletly they are working on "overbooking", which is a mess if you need to extend your period of stay. It might be a better hotel for vacations than for business.

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Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2010

The staff are very accomodating and pleasant (except for one unpleasant incident in the bar - but this was one person and he was a jarring excetion). The buffet breakfast is great. The also have a great buffet dinner, but we found it was just too much food to have both - and you can explore several very nice restaurants... More

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London
Contributor
15 reviews 15 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 7, 2010

We stayed at the Nairobi Serena Hotel for 3 nights in June 2010. I would recommend this hotel for business travellers who wish to stay close to central Nairobi. Depending on traffic, the hotel is about a 20 minute drive from the airport (given Nairobi's hectic and often unpredictable traffic, this could increase to over an hour). Positives - Room... More

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Wooliehampton
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 4, 2010

I've been visiting E Africa for years - and often staying at the Serena chain in Nairobi, Kampala, Kigali and Islamabad (ok, not East Africa). The Nairobi Serena has been left far behind in comparison to the rest of the group and complacently trades on its reputation. The hotel is dowdy and tired, the rooms tiny and the bathrooms miniscule.... More

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England
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 25, 2010

We used this hotel for the beginning and end of our holiday and it was lovely. The staff were genuinely kind and considerate all times which made the service great. The security at the front and around the hotel was very good and reassuring. The superior hotel room was off a good size, good views over the grounds, local parks... More

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Köln
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2010

Serena Hotel is my first choice for business trips to Kenya. The hotel offers excellent Service, nice rooms and good security. The restaurant is excellent and seems to be one of the best in Kenya but there is also the possibility for light meals at the bar or in the garden. Nice bar at the pool). Some smaller shops (souvenirs... More

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Sopot, Poland
Top Contributor
53 reviews 53 reviews
44 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 15, 2010

Excellent service, silence area in the heart of Nairobi. Good food.

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#2 Spa Hotel in Nairobi #2 Luxury Hotel in Nairobi #3 Romantic Hotel in Nairobi #4 Family Hotel in Nairobi #5 Business Hotel in Nairobi
Hotel Class
Number of rooms
183

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