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Nairobi Serena Hotel

#8 of 125 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
Best prices for: 1 room 1 guest
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Ranked #8 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
5 of 5 stars Reviewed March 13, 2012
AthensCostas Zurich, Switzerland
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586 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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Zurich, Switzerland
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 13, 2012

Greatly attentive to the details! In terms of the facility but also in terms of the people running it. Upon arrival instant recognition of the Leading Hotels membership, with subsequent rooom upgrade. Roooms were nicely appointed, well refurbished, efficient free broadband wifi everywhere, Comfortable beds and nice amenities that are absolutely to the level one would expect of a member... More 

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Norfolk, United Kingdom
Level Contributor
83 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed March 9, 2012

Probably the only hotel that we stayed at in Kenya that truly reflected what I would expect from an hotel purporting to compete on a world stage. Excellent food, friendly staff, nice comfortable room. Security is taken very seriously here. All in all, highly recommended, very much better than any of the other eight or nine Kenya hotels at which... More 

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UK
Level Contributor
257 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
5 of 5 stars Reviewed March 3, 2012

This was a wonderful hotel with great rooms but unfortunately due to the security situation in Nairobi you have to pass through vehicle and person screening before you can enter. Our trip was a 10th anniversary holiday and the hotel gave us a complimentary room upgrade. Our only regret was that we arrived late and had to leave early so... More 

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Victoria
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 28, 2012

We stayed here before & after our safari. We had a large, comfortable, quiet room. We really enjoyed the African art displayed throughout the hotel. The pool was a great place to relax at the end of our safari. We had an excellent variety of food at the buffet for breakfast & dinner. The gift shop had a nice assortment... More 

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denver
Level Contributor
7 reviews
5 of 5 stars Reviewed February 17, 2012

We had a wonderful day enjoying the beauty and food at this great hotel.

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nairobi
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 15, 2012

Another great hotel in the Serena Chain. Centrally located. Beautiful pool environment. The lobby has fantastic displays of art. The staff very professional. The brunch on Sundays fantastic food. Ample parking. Great place to hold business meetings.

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Bedford, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 12, 2012

We use Nairobi Serena for a rest after a long flight out from Heathrow. It is perfect for our purposes with all the facilities you would want and a very helpful and friendly staff.

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Durham
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed February 12, 2012

Stayed here in October 2011 after flying in from the UK andbefore we went on safari. We stayed three nights in total - 2 before the safari and one after. The hotel is a good 5 star hotel - the food is very good although expensive - likewise drinks were very expensive. The staff are professional and attentive. The standard... More 

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nairobi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 9, 2012

fresh food buh rather ageing furniture throughout the hotel,polite staff but for a hotel of its class it couln not offer tree wi-fi and even when i paid 4 it it was still very slow and unresponsive.

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Amsterdam, Noord-Holland, Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 9, 2012

This morning, february the 5th. 2012 we left the Nairobi Serena Hotel early, to catch our flight back to Europe. We are frequent visitors of the Serena Hotels, the Nairobi Serena Hotel is our favourite in town. However the check-in and out policy leads to confusion for undefined reasons on every stay. Because I am familiar with this I try... More 

Was this review helpful? Yes 2
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