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All 103 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #5 of 103 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 25, 2011
woodtiger Southampton, United Kingdom
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494 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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Southampton, United Kingdom
Top Contributor
54 reviews 54 reviews
52 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 25, 2011

My husband and I spent the first and last nights in Kenya here. We arrived at the same time as the prime minister, and were treated the same. Staff were really friendly, and on arrival we were offered either a fruit cocktail or a beer, to be brought to our room. Although these arrived about two hours later. Our room... More

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Washington DC, District of Columbia
Top Contributor
58 reviews 58 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 21, 2011

Unfortunately my first posting was lost so a speedy summary: I spent a week here for a conference and the Serena was superb. First and foremost was a very service-oriented staff where everyone did their best to satisfy us. The conference rooms are good, the facilities team for equipment (flip charts, projectors) was helpful, the free wi-fi was a pleasant... More

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Los Angeles
Top Contributor
62 reviews 62 reviews
48 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 11, 2011

Stayed here in November en route to safari in Masai Mara, then again several days later en route to Mombasa. Was debating between the Serena and the Tribe, but decided the Tribe was just too far from both the international and regional airport. I was pleasantly surprised with the hotel. The hotel's driver was waiting for me when I landed,... More

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Berkeley, California
18 reviews 18 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 31, 2010

My husband and I stayed here for two nights before heading off to safari. The hotel is very clean, well situated, and has great staff. The food is excellent, as is room service (and the prices are decent, too). The guest room we had was fine, but nothing to write home about. It was a standard hotel room that seemed... More

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New York City
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2010

I stayed at the Nairobi Serena Hotel off and on for about 6 days. The hotel has very good security. It is very clean. The staff was very polite and attentive to my needs. Overall a very good experience. Would definitely stay there again.

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 27, 2010

We checked into the hotel on a whim and kicked ourselves for not having done so before that. Serena is located fantastically close to the CBD and bus/taxi routes so regardless of the state of traffic, one could pretty much get to most places in Nairobi with relative ease. On checking in, a hostile manageress stared us down - ignoring... More

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Seattle, Washington
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 6, 2010

Honestly, we only stayed here because our travel agent recommended it. We’re glad she did! Well positioned and a relaxing retreat after Nairobi excursions. Beautiful grounds. Tasty Indian food. The lobby and restaurant had an interesting mix of business professionals, government officials, and safari tourists – great people watching! Comfortable rooms – a little tired, yes, but not nearly as... More

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Raleigh, North Carolina
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 8, 2010

I have stayed at this hotel several times on business. The food is good although I wouldn't say spectacular. The rooms are very nice and the amenities in general are very good. The pool area is quite pretty and you can take your meals out there which is very pleasant. I also love being able to get a massage and... More

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Top Contributor
58 reviews 58 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 4, 2010

enjoyed 1 night stay before starting safari holiday

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Senior Contributor
35 reviews 35 reviews
31 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed November 3, 2010

This is arguably the best hotel in Nairobi. Security is high. All cars enter through boom gates and are inspected by guards with mirrors who check underneath the vehicles and in the trunk.The hotel is happy to provide a car and driver to take you downtown shopping, as parts of Nairobi are not safe for visitors. The rooms are large,... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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