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All 101 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #4 of 101 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 8, 2010
safarigirlNC Santiago, Chile
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486 people have reviewed this hotel

Traveler rating
    259
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    33
    8
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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There are newer reviews for Nairobi Serena Hotel
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Santiago, Chile
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 8, 2010

I have stayed at this hotel several times on business. The food is good although I wouldn't say spectacular. The rooms are very nice and the amenities in general are very good. The pool area is quite pretty and you can take your meals out there which is very pleasant. I also love being able to get a massage and... More

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UK
Top Contributor
52 reviews 52 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 4, 2010

enjoyed 1 night stay before starting safari holiday

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Australia
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed November 3, 2010

This is arguably the best hotel in Nairobi. Security is high. All cars enter through boom gates and are inspected by guards with mirrors who check underneath the vehicles and in the trunk.The hotel is happy to provide a car and driver to take you downtown shopping, as parts of Nairobi are not safe for visitors. The rooms are large,... More

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Bradford, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 19, 2010

An excellent hotel which seemed to be in use by a wide range of people from government dignitaries, business people and tourists waiting to go on safari. We stayed for 3 nights whilst visiting family in the city and whilst we didn't use all the facilities on offer those we did use were fantastic. The breakfast buffet was one of... More

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2010

We were only here for one night before our Kuoni safari commenced but I couldn't fault this hotel. The service was excellent, we didn't eat lunch or dinner here but the breakfast was good, and most of all the room was amazing. As we were on our honeymoon we were upgraded to a huge room with a lounge and study... More

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Asuncion, Paraguay
Top Contributor
636 reviews 636 reviews
110 hotel reviews
1,016 helpful votes 1,016 helpful votes
3 of 5 stars Reviewed October 1, 2010

And in fact, it's Nairobi where the quality / price ration is definitely not convenient. Swimming pool is great and the SPA is good. Food not very much so. The rooms are a tad outdated. Lat time I went there internet wasn't working but I was told they would switch to a new system and don't know if they did.... More

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vadodara
Contributor
18 reviews 18 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2010

We were a group of 10 family members ages 70 to 7.everyone was very comfortable & enjoyed the stay.Rooms very good & comfortable.Breakfast was a treat. The decor was very good using the local crafts. very good shop in Hotel.made our visit to Nairobi trully memorable.

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new york
1 review
4 of 5 stars Reviewed September 24, 2010

I had my party at serena had over 100 guests the food was excellent and service ! the preparations were made so easy by the party planner (Alice). Only negative was we were supposed to stay the entire night but the evening supervisor for our party gave us an earlier time to end the party : ( - that wasnt... More

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Danville, California
Top Contributor
55 reviews 55 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 22, 2010

After 30 hours of flying, I was happy to be at the Serena. It was a great stay with good service. The room was spacious. The staff was helpful and friendly. The wireless connection was great and the food was good. I had a number of business meeting here and it was a great location.

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Buckfastleigh, United Kingdom
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 16, 2010

We stayed at this hotel for one night before starting out on safari. The hotel was elegant and relaxing and a world away from the bustle of the Nairobi streets outside. We had a welcome cappuchino on arrival and checked into our room quickly after the Welcome Meeting. The buffet restaurant, Cafe Mahgrehb was very good and the staff very... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#2 Spa Hotel in Nairobi #3 Luxury Hotel in Nairobi #3 Romantic Hotel in Nairobi #5 Business Hotel in Nairobi #6 Family Hotel in Nairobi
Hotel Class
Number of rooms
183

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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