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All 92 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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91%
Ranked #3 of 92 hotels in Nairobi
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed July 4, 2010
JPMChamberman Wooliehampton
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449 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
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Wooliehampton
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 4, 2010

I've been visiting E Africa for years - and often staying at the Serena chain in Nairobi, Kampala, Kigali and Islamabad (ok, not East Africa). The Nairobi Serena has been left far behind in comparison to the rest of the group and complacently trades on its reputation. The hotel is dowdy and tired, the rooms tiny and the bathrooms miniscule.... More

Was this review helpful? Yes 1
England
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 25, 2010

We used this hotel for the beginning and end of our holiday and it was lovely. The staff were genuinely kind and considerate all times which made the service great. The security at the front and around the hotel was very good and reassuring. The superior hotel room was off a good size, good views over the grounds, local parks... More

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Köln
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2010

Serena Hotel is my first choice for business trips to Kenya. The hotel offers excellent Service, nice rooms and good security. The restaurant is excellent and seems to be one of the best in Kenya but there is also the possibility for light meals at the bar or in the garden. Nice bar at the pool). Some smaller shops (souvenirs... More

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Sopot, Poland
Top Contributor
53 reviews 53 reviews
44 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 15, 2010

Excellent service, silence area in the heart of Nairobi. Good food.

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Bucks
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 12, 2010

We spent less than 24 hours in the hotel, and most of that was spent vegging by the pool. I was a little bit put off that the pool was overlooked by the restaurants which seemed to have a lot of business men having meetings! We ate lunch in the Maghreb restaurant, which cost 20Ksh each, and was buffet style.... More

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Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2010

If you have chosen to stay at the Serena in Nairobi, you have made a good choice. If you have not, you may want to re-think your reservation. The Serena is an oasis in Nairobi. Comfortable, secure, friendly without hovering, and efficient. The in-room services from the Spa are a bonus! I had the jet lag massage; I recommended it... More

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new delhi
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 27, 2010

We spent one night here, and it was...alright. Small room, small bathroom, heavily carpeted, felt like a throw back to the 1970's. Pleasant enough staff.

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Rome, Italy
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 16, 2010

I found myself at home while staying at Serena. The hotel is very clean, rooms are spacious and well appointed, and provided with free wi-fi internet. Mine was in the front yard, only second floor, but the windows were very well insulated so I didn't hear any noise. Sleeps are simply perfect: I usually get back-pain, but this time I... More

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brussels
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 12, 2010

I was traveling the last ten years trough eastern africa and did alway a stop for e few days in nairobi serena.I have seen the serena nairobi chaning from a welcoming hotel to a n unpleasant overdoing security as a military camp.The staff is always checking you even you are quiet know . they check even in the ainsles at... More

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SURREY
Top Contributor
97 reviews 97 reviews
30 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed April 12, 2010

fantastic service, great food, exellent position for spending some time in Nairobi. Certainly one of the best in the Serena chain, can't fault this hotel.

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 92 hotels in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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