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Nairobi Serena Hotel

#7 of 125 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
Best prices for: 1 room 1 guest
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Ranked #7 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
5 of 5 stars Reviewed February 22, 2015
Soohan H Singapore
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Nairobi Serena Hotel
See the most recent reviews
Singapore
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

My wife and I were on our honeymoon and due to timings, we had to spend a night in Nairobi city before we set off to Amboseli the next day. Our one night was spent in Nairobi Serena Hotel and the experience couldn't be more awesome. Decor is nice. Food is great. We were lucky enough to get the suite... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

It is indeed an honor that you chose to stay with us recently during your honeymoon. My team is really encouraged by your positive feedback and they derive great motivation from such amazing comments. As a member of the Leading Hotels of the World, we strive to ensure that we exceed our customers’ expectations. We wish you the very best... More 

London, United Kingdom
Top Contributor
112 reviews 112 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 22, 2015

Although expensive this hotel is always good to stay in. Good food, good location and good security. Always nice having a drink from the bar and going outside as the frogs make crazy noises. Always has a nice feel to it.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

May I take this opportunity to convey our sincere appreciation for giving us the chance to be of service to you during your recent trip to Nairobi. Your positive feedback is well received and noted; it gives us the impetus to continually improve on our service delivery with a view to meeting and even surpassing our guests’ expectations. We look... More 

Kristiansand, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

The hotel lies within Nairobi. We stayed here for our last two days after we had enjoyed five days of safari in the Mara. It's a nice, older hotel with arts from all over Africa to set the mood. The hotel also provides a secure environment, as well as nice, clean rooms. The service and staff here are good and... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We are indeed delighted that you chose to stay with us after your recent Safari in the Mara. We are particularly thankful for the feedback you have shared with us regarding you stay. Such feedback motivates the team to perform even better. As a member of the Leading Hotels of the world, the hotel continuously strives to meet your needs... More 

Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 19, 2015

The staff, food and the service were professional and of high quality. we stayed for two nights and enjoyed a whole day by the poolside that were absolutely relaxing and enjoyable. I will recommend this place for my friends and family. thanks for the stay.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We are honored that you have spared your valuable time to share with us your experience after your recent stay with us. I have shared your experience with the team here and they are ecstatic that you had a memorable stay. Our promise as a hotel is to always provide high standards of service. We thank you for your patronage... More 

Nairo
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

The hotel is at a quiet, secure, environment within the city of Nairobi. Ideal for meetings. Courteous professional staff. The hotel gives back to the community; children homes and orphan care giving institutions.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

It is our pleasure that you stayed with us and have taken time to review your experience with us. We are glad that you have noticed our Corporate Social Responsibility initiatives. You are absolutely right on the part about our staff, they are our greatest asset. While we thank you for the positive feedback, we are hopeful that you will... More 

Senior Contributor
30 reviews 30 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 14, 2015

Stayed here on business. The hotel is well situated just outside of the main business area. The hotel is an older hotel, with the rooms dated and barrooms small. However, the outside pool area is excellent as was the restaurants.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time you have taken to give us your ratings after your recent stay with us. We do take great pleasure in your positive comments. Rest assured that we will always strive to provide unrivaled service. We thank you most sincerely for your patronage and look forward to other opportunities of being of service to you. Daniel Kang'u... More 

Newcastle, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 3, 2015

I've just returned from a 5 night stay at the Serena while I was in Nairobi for Business. No problems at all getting booked in, and arranging an airport pickup. The vehicle they sent to collect me had free Wifi in, quite a first impression! The room was very comfortable, and very clean. Good selection of TV channels, I think... More 

Was this review helpful? Yes 2
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you very much for elaborately sharing your comments regarding your recent stay at the Nairobi Serena Hotel for it's always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you once again for sharing your wonderful experience with us and we look forward... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

Amazing service, chilled vibes and relaxed view on the pool, great food. Definitely recommended to impress your guests in Nairobi! We all had the buffet and it was very good and fresh. Remember to reserve also at lunch time especially if you are many people.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate your comments following your recent stay with us. It is always a pleasure to receive positive guest feedback. I will share your comments with our team, who derive great encouragement from happy guests. In the meantime my team and I remain committed to delivering professional and personalized service standards that meet our guests needs and expectation at all... More 

Luxembourg City, Luxembourg
Contributor
14 reviews 14 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 27, 2015

I reserved at this hotel but had to cancel. The hotel charged my credit card at the time of booking however when I cancelled it had to reimburse me, according to its cancellation policy. They didn't do it, so I contacted booking.com which took it up with them. Then Serena Nairobi said that they had never charged my credit card,... More 

Was this review helpful? Yes 1
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

I would like to sincerely apologize for the inordinate time it took to process your refund. Please be assured that this isolated incidence though highly regrettable does not represent the proven commitment to professional and personalized guest service standards that is synonymous with the Serena brand. Thank you for sharing your experience, and we look forward to serving you in... More 

Princeton, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2015

The Serena in Nairobi offers a world of quiet and luxury right in the middle of the city. It has become the hotel of choice for diplomatic negotiations ever since former UN Secretary General Kofi Annan made it the venue for the mediation talks he chaired to end the country's post-election violence in 2007/2008. There is a very discreet feel... More 

Was this review helpful? Yes 1
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We are honored to have hosted you in Nairobi Serena Hotel and Serena Beach Hotel and Spa. The positive feedback has been shared with the team and they are all delighted and encouraged to work even harder to create more memorable moments. Thank you for sharing your experience and we look forward to being of service to you in future.... More 

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