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All 96 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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91%
Ranked #4 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
MileMaiden Hopkinton, Massachusetts
  • Overview
  • Reviews (476)
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  • Room tips (88)
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476 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Hopkinton, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have been a guest at this hotel now for nearly a week (I am on a two week biz trip to Nairobi) and I absolutely love it. My room is comfortable, clean and large. The breakfast is amazing and food and drinks in the bar are terrific. This hotel is a perfect combo of 5 star comfort and exotic... More

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London
Top Contributor
52 reviews 52 reviews
52 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved the Serena - stayed here on two separate occasions on our African trip and found it to be an excellent choice. The service is fantastic throughout the hotel and staff went the extra mile for us in various ways. It offers the comfort of an international chain but with a distinctly and proudly African feel. Best breakfast buffet... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel in the middle of Nairobi. I was expecting quite a lot but I found the rooms to be a bit small and darker than I thought. Service was great though with some really fantastic staff. perhaps we got a bit unlucky but the food we had on arrival took an age, arrived at different times and was pretty... More

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Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely hotel, staff very friendly, generally very good, but expensive for what you get, especially the breakfast. Also got service charge on just about anything you eat and drink. Room very nice, room service fast and realiable.

Was this review helpful? Yes 2
Miami Beach, Florida
Top Contributor
78 reviews 78 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Nairobi Serena hotel was a very good choice for a hotel in Nairobi. It is very safe, with security check points at every entrance. The decor is lovely, with authentic, museum quality african art on display in all hotel public areas. The rooms are large and well appointed, although the bathrooms could use an update. The food is good,... More

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Los Osos, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was a five star hotel. We were treated very well. The service was exceptional. The grounds very clean and the food was a very good. Would love to return someday. There is a beautiful pool area and gym area was good size. I would highly recommend this hotel.

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Seattle, Washington
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Serena knows it is good and it delivers. Classic styling, excellent service, a fabulous buffet, and convenient to the airport. It's in the hustle and bustle of the city so getting to and from the airport can be tricky depending on the time of day. Still, if you are new to the city, it gives you a taste. We... More

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Alexandria, Egypt
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

very few hotels in the world that have all these advantages, the friendliness of the staff is exceptional and they are really ready to fulfil all your requirements.. the hotel is very clean and tidy, you can't complain about anything.. the gym has all types of equipment's that you may need, and the pool is quite spacious, and more important,... More

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Amsterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed there for 10 nights ( work related ). While the baths are a bit run down everything else was nearly perfect : breakfast had a huge variety, brunch was good as well, steaks at dinner were perfect. Rooms were superbly cleaned, towels changed daily or even twice a day, turn down service as well. Air cons good... More

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Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Serena hotel as a stop over, either side of our trip to the Masai Mara for our honeymoon. Following recent events in Kenya and UK government advice, we were unsure what to expect. Firstly, the hotel felt extremely safe - lots of security and guards present without being intrusive. However, Nairobi felt and is, a very... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#2 Luxury Hotel in Nairobi #2 Spa Hotel in Nairobi #3 Romantic Hotel in Nairobi #4 Business Hotel in Nairobi #5 Family Hotel in Nairobi
Hotel Class
Number of rooms
183

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