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All 100 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #4 of 100 hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Doris T Maastricht, The Netherlands
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490 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Maastricht, The Netherlands
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Pros: Stayed in this hotel for five nights in Nairobi and I enjoyed it. The pick up service from the airport to the reception were all nice. The check in process was impressive despite the large number of visitors they did everything to try and speed up the process. I could feel the African hospitality here which helped me relax.... More

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Auckland Region, New Zealand
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here as part of a tour before going on safari. Very nice and clean nice meals and excellent staff. Even though it was in Nairobi it felt very safe I would recommend this hotel to all couples and families

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Boston, Massachusetts
Top Contributor
87 reviews 87 reviews
43 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful, well located hotel for anyone needing to spend time in Nairobi and not on a budget. Comfortable rooms, with Wifi, large beds, flatscreen TV and mini fridge. Hotel has a great pool and a couple of different restaurants to choose from. The breakfast buffet in the morning had all the typical breakfast servings, with lots of fresh fruit and... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed an unplanned night here due to a cancelled international flight. I booked through online through Expedia only a few hours in advance for a deluxe queen room. The staff are truly excellent, and i found them very keen to make sure my stay was comfortable. My room (deluxe queen bed) was traditionally furnished and very well equipped. The... More

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2 reviews
4 of 5 stars Reviewed 1 week ago

If a hotel can be romantic, this is it. Lovely lobby, bar and library area. Public spaces are beautifully decorated with artifacts from all over Africa. The garden is lush, with the most fantastic cricket and frogs sounds after dusk (except smoking is allowed there, and it carries to the pool dining area). BEAUTIFUL, well maintained pool and spa. The... More

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New York City, New York
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in July 2014 at the Nairobi Serena for 4 nights. Our plan was to stay someplace very comfortable after a 24 hour journey from New York, recover from jet lag, see a few sites in Nairobi, and then depart on a Safari. The hotel exceeded my expectations: the facility is top notch, with a beautiful gym/spa (including excellent... More

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

You want a great feeling in the city? Nairobi Serena is your preferred choice. pop in for lunch if you got no time; great delicacies! But I would recommend one or two nights.... Serena is preferred by Serena Williams and you know why. Last time she came the hotel was her home so why don't follow the footsteps?

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Abuja, Nigeria
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Weekend break to Nairobi, wanted somewhere with a convenient location, but also safe and nice!! This definitely fitted that description, convenient location to get to the main sights from, felt safe and the decor and ambience are nice too. Bed in particular very comfortable!!! Food and drinks nice, service very good, not cheap but then you wouldn't expect it to... More

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Johannesburg, South Africa
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Looks and feels tired and a bit 90s. It needs a major refurb. However, the service more than makes up for it. The food, the bar, the security, the reception and the gift store. All good. Everyone greets you and genuinely so. i loved both the breakfast and lunch buffet with a bit of local foods. Both buffets were brilliant.

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Istanbul, Turkey
Top Contributor
82 reviews 82 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went on business and stayed a week. This is not a slick 5 star hotel, but one which evokes the charm of Africa. It is an older hotel, well maintained and has its unique feel. The good: - Arranged a hotel car for airport pickup as I was arriving at 2 am. Efficient, and a nice Mercedes with a good... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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264 photos of this hotel

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Hotel & grounds (38)
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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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