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Nairobi Serena Hotel

#8 of 145 Hotels in Nairobi
Certificate of Excellence
5.0 of 5
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Kenyatta Avenue, Nairobi, Kenya
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1 room 1 adult
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689 Reviews from our TripAdvisor Community

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Nairobi, Kenya
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Nairobi serena is a calm, serene and comfortably secluded environment. I loved the courteous nature of the staff, very helpful and well trained. Business travellers handled well. My guests were comfortable and secure.

Helpful?
Thank Anthony C
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience. Please note that we value every guest's feedback and your high rating will motivate us to continue improving on our offer and service delivery. Once again thank you for sharing your experience and we look forward to serving you in the near future. Sincerely, Daniel Kang'u General Manager Nairobi Serena... More 

hornsea
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Visited for one night before are safari trip.have to admit after all the travelling you are just wanting somewhere to relax and unwind,well we got it,great room with a bed big enough to sleep four!!!!!! All the things you need in your room with the added fridge with complementary drinks and snacks plus a free safe deposit box.the pool area... More 

Helpful?
Thank steve p
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to give us feedback. Please note that we were delighted to host you and are happy that you found our offer and service delivery to your satisfaction. Once again thank you and we look forward to welcome you to Nairobi Serena Hotel during your next visit to Nairobi. Sincerely, Daniel Kang'u General Manager Nairobi Serena... More 

Sydney, Australia
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Centrally located and effective for what we needed to achieve! Overnighting pre and post safari. Amazing pool as a centre piece for breakfast. Some very nice touches, very spacious rooms. AC on the blink in our room, so our sleep was less than adequate given the air con broke wind on a five minutely basis! That was even after we... More 

Helpful?
Thank LJBSyd
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. The team and I continuously strive to meet our guests' needs and expectations and your feedback is important to us as this inspires us to improve on our offer and service delivery. In this regard, we noted your comments about the AC and slow check out and wish to assure you... More 

Kampala, Uganda
Level Contributor
273 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
5 of 5 stars Reviewed 1 week ago

Prior to attending a conference in Nairobi I organized my own pre-congress tour and opted to stay at the Nairobi Serena, my first return for a couple of years. The hotel provides shuttle services from the airport, at a very nominal fee, and once past the main gate and entrance security - guest baggage is now habitually scanned for added... More 

Helpful?
Thank Safariafficionado
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Please note that every guest is very important to us and it is our aim to surpass all our guests' expectations. Your high rating and positive feedback will motivate us to continue improving on our offer and service delivery. We are grateful for your continued patronage are happy that our staff... More 

Leicester, United Kingdom
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was a great choice for a night in Nairobi ahead of our safari. It is in a central location and has security on the gate and on the entrance to the hotel, as well as around the grounds, so it feels very safe. The rooms are comfortable and have everything that an overnight stay requires, including a good... More 

Helpful?
Thank nikkirollins
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience, following your recent stay. We are delighted to know that you enjoyed your brief stay and that our offer and service delivery was to your satisfaction. Thank you once again for sharing your experience and we look forward to serving you, hopefully, in the not too distant future. Sincerely Daniel Kang'u... More 

Milan, Italy
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i m usual client of the hotel.I found it also this time comfortable and fascinating , with the splendid garden , nice Spa , gym and a big swimming pool. The location is perfect, you can go the the downtown in a few minutes walking. Staff well trained and kind. As i already wrote , the bedrooms and particulary the... More 

Review collected in partnership with Amoma.com

Helpful?
Thank Paolo l
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. The team and I are delighted to note that you enjoyed your stay and that the staff were able to meet your expectations through service delivery. We are grateful for the positive comments as this will inspire us to improve. Once again, thank you and we look forward to serving you... More 

Montreux, Switzerland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent New Year's eve 2015 with my wife in the Serena. We had an executive suite which was spotless. Very friendly and efficient service all round, especially the room service. Great food. A varied New Year's buffet for all tastes. The late night activities were excellent with fireworks, good music and a friendly crowd. Very nice breakfast too the... More 

Helpful?
Thank Rico B
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay. We were delighted to host you especially during the New Year's Eve and are glad that you found our offer and festive arrangement to your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely, Daniel Kang'u... More 

Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've been to this facility for more times than I can remember and I've held many functions there too. They seem to have perfected the art of service, to a tee. It's one of the most delightful places to be, such great environment... from the people to the decor to the facilities to the food.

Helpful?
Thank David W
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. We are delighted that you always find our offer and service to your satisfaction and your high rating will inspire us to continue to make improvement in service delivery. Thank you once again for sharing your experience and we look forward to being of service to you in the not too... More 

Coppell, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

EXCELLENT SERVICE AT EVERY LEVEL. Every staff member in the hotel was very friendly and very helpful. Clearly management has found the recipe for hiring people who enjoy working in the hospitality industry. I was moving some materials from my room to another and upon seeing this I was immediately offered assistance by James and Gaspar from the hotel who... More 

Helpful?
Thank atexasadventurer
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay. Indeed, it is always a pleasure to receive positive guest feedback. I will pass on your compliments to the team, whom I am sure, will be encouraged by your remarks. Thank you once again for sharing your experience and we look forward to serving you in the near... More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The Serena Nairobi is very comfortable and provides a nice little oasis to escape the city after a long days work. Although perhaps not to everyone's taste, I love the African art throughout and colonial styled rooms. The Indian restaurant is also pretty good.

Helpful?
Thank Lance W
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that every guest is very important to us and we aim to surpass our guests' needs and expectations and therefore your high rating will go a long way to motivate us to improve on our offer. Thank you once again for your feedback and we look forward to welcome... More 

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