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Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Certificate of Excellence 2014
Nairobi Serena Hotel
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Nairobi Serena Hotel
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526 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel. Gated security 24/7. Friendly staff. Very clean. Choice of restaurants & bars. Delicious food. Beautiful grounds & pool. Great for business meetings and conferences. I will most definitely be back!

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Chicago, Illinois
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The prompt, courteous and informed greeting by the front desk staff set the tone for this hotel! Everything that followed was as good as the greeting from the front desk. The room was wonderfully clean and well maintained. The food was delicious and I particularly enjoyed our lunch by the pool. The Fitness Center was spotless and the air conditioning... More

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London, Canada
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel on two occasions in October, 2014 -- once on our way out on safari and then again on our way back. Our experience was in sharp contrast to the high ratings this hotel gets. We tried to check in at about 3 am, which is not an unusual time for flights from Europe to arrive.... More

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Zurich, Switzerland
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

if you want to survive in style and regain strength after some spending days .. this is a good hotel in midst the city. Of course it is expensive but that is not the management s fault but the high budgets of the United Nations guys and the flies around them....if you dont want to bother and want a great... More

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Springfield, Missouri
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, friendly staff and excellent food and service. Breakfast buffet top notch. Only stayed one night before heading on safari but well worth it. Great security as well, they inspect every vehicle that drives in and luggage on the way in. Can't say enough great things about this hotel. Thanks

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London, United Kingdom
16 reviews 16 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Best hotel gym for a long time. Plenty of personal trainers around and enough gadgets for everybody. Rest of hotel very nice too. Fairly old location, but interior still fresh. Excellent service with plenty of staff wherever you looked. Rooms not very large, but still had all the amenities, and fast wifi. Tourist shop downstairs was surprisingly good. I do... More

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Top Contributor
74 reviews 74 reviews
25 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a lovely but overpriced property in the heart of Nairobi. I think there is a general consensus amongst the hotel association to keep prices high! The hotel is surrounded by greenery which makes you think you are not in the centre of a major, heavily populated city. Security is very strict and all cars and guests must... More

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York Beach, Maine
Top Contributor
159 reviews 159 reviews
52 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has a warm welcoming staff.The lobby and bar area are comfortable.The pool area is delightful. The rooms are nice but a little tired.The breakfast are excellent and we ate dinner by the pool and it was very good.All staff are friendly.The level of security at this hotel is exemplary for anyone who might be concerned.

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Senior Contributor
37 reviews 37 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a wonderful calm and tranquil haven in the middle of Nairobi. We only stayed for a couple of nights before going to the coast but were very impressed. The standard of the rooms and public areas was excellent and the breakfast/dinner delicious. We didn't get chance to check out the pool but this too looked good. The concierge... More

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Singapore, Singapore
Top Contributor
70 reviews 70 reviews
65 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel several time, in the distant past, I like to return to this hotel as they seem to remember me by name. plus the front desk staff are always very accommodating about my meeting needs, i stayed in room 202, which is a good size room very clean the ladies who took care of my... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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268 photos of this hotel

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Dining (23)
Hotel & grounds (38)
Pool/beach area (16)
Room/suite (43)
View from room (15)
Business center/function rooms (2)
Bathroom (6)
Videos (1)
Other (50)

Management photos: Courtesy of the property manager

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Hotel & grounds (16)
Room/suite (26)
Business center/function rooms (1)
Dining (21)
Pool/beach area (1)
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