Stayed for three nights whilst attending a conference in Nairobi and Arusha. Service exceptional, staff pleasant and courteous. Good meeting rooms and super array of cuisine. Location great and handy for airport transfers. Would highly recommend this hotel to business travellers. more

Conveniently Located with all basic facilites. One of the best breakfast buffet's in the African continent. Rooms are decent sized and well equiped. The staff is very helpful and courteous. more

A most luxurious hotel. Everything about it was perfect from the pool at 7.30 am to the buffet breakfast, the gardens...everything. Views were over one of the main roads and parks. I even watched an Indian parade which was so colourful... an amazing place to relax before and after a trip to the wild plains of Kenya!.. more

I have stayed in 5 hotels in Nairobi and this is the best do far. I paid 220 USD incl tax but excluding breakfast. The pool area is great- great pool, in a beautiful garden, nice gym, the best mango juice in the poolside bar. All you would expect from a proper 5 star hotel. There is wireless internet throughout... more

Stayed here for just one night before departing on safari. After a long overnight flight this excellent hotel was just what we needed to relax. Lovely tropical garden with big swimming pool, excellent restaurants, very comfortable rooms and the best of all - very friendly service with no pretentions. A great place to stay. Anne F London more

I was very disappointed with Serana Nairobi. The hotel is probably the best in Nairobi, but my experience is not so great. Check in was quick but the attendants were all but warm and friendly. The room I got ( nr 615 ) was old and in desperate need of refurbishment: the airconditioning was not working properly and, being adiacent... more

The hotel was booked by our travel agent as a stopover between our safari and our time in Mauritius. To be fair, we were only there just over 24 hours so I'll be brief. The traffic in Nairobi is horrendous. Brakes do not exist and it's a hair raising experience. The hotel is lovely but ina slightly non desirable area... more

Staff were friendly and helpful. All vehicles are checked when entering the hotel grounds. more

This was my second stay at the Serena. We stayed one night prior to going on to see the Gorillas in Rwanda and then back again for 4 nights afterwards. It is a lovely hotel, very nice staff, good food, especially the breakfast. It is centrally located, safe and has a great pool. My boyfriend had gotten bitten on safari... more