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All 119 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Ranked #8 of 119 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Darra2007 Canada
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555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I like hotels with themes, an old colonial style with big garden, big nice pool and nice Restaurants, the rooms are really nice and the staff is very kind, at this hotel you can meet and connect with the a lot of business fellows, the spa is amazing and quit professional staff, highly recommend this hotel,

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Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Good location opposite Uhuru Park and an easy walk in to the City Centre. Very safe hotel and the staff are helpful and polite. Wanted to organise a trip to the National park and the staff sorted it out quickly. Would recommend either for business or tourists

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

It gives us great pleasure that you took time to give us feedback regarding your recent stay with us. We are glad that you found us helpful and that your stay was memorable. I will share your positive comments with the team to encourage them to consistently uphold high standards of service that exceed our guests’ expectations. We wish you... More 

Singapore
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I were on our honeymoon and due to timings, we had to spend a night in Nairobi city before we set off to Amboseli the next day. Our one night was spent in Nairobi Serena Hotel and the experience couldn't be more awesome. Decor is nice. Food is great. We were lucky enough to get the suite... More 

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

It is indeed an honor that you chose to stay with us recently during your honeymoon. My team is really encouraged by your positive feedback and they derive great motivation from such amazing comments. As a member of the Leading Hotels of the World, we strive to ensure that we exceed our customers’ expectations. We wish you the very best... More 

London, United Kingdom
Top Contributor
92 reviews 92 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Although expensive this hotel is always good to stay in. Good food, good location and good security. Always nice having a drink from the bar and going outside as the frogs make crazy noises. Always has a nice feel to it.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

May I take this opportunity to convey our sincere appreciation for giving us the chance to be of service to you during your recent trip to Nairobi. Your positive feedback is well received and noted; it gives us the impetus to continually improve on our service delivery with a view to meeting and even surpassing our guests’ expectations. We look... More 

Kristiansand, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel lies within Nairobi. We stayed here for our last two days after we had enjoyed five days of safari in the Mara. It's a nice, older hotel with arts from all over Africa to set the mood. The hotel also provides a secure environment, as well as nice, clean rooms. The service and staff here are good and... More 

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We are indeed delighted that you chose to stay with us after your recent Safari in the Mara. We are particularly thankful for the feedback you have shared with us regarding you stay. Such feedback motivates the team to perform even better. As a member of the Leading Hotels of the world, the hotel continuously strives to meet your needs... More 

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The staff, food and the service were professional and of high quality. we stayed for two nights and enjoyed a whole day by the poolside that were absolutely relaxing and enjoyable. I will recommend this place for my friends and family. thanks for the stay.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We are honored that you have spared your valuable time to share with us your experience after your recent stay with us. I have shared your experience with the team here and they are ecstatic that you had a memorable stay. Our promise as a hotel is to always provide high standards of service. We thank you for your patronage... More 

Nairo
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is at a quiet, secure, environment within the city of Nairobi. Ideal for meetings. Courteous professional staff. The hotel gives back to the community; children homes and orphan care giving institutions.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

It is our pleasure that you stayed with us and have taken time to review your experience with us. We are glad that you have noticed our Corporate Social Responsibility initiatives. You are absolutely right on the part about our staff, they are our greatest asset. While we thank you for the positive feedback, we are hopeful that you will... More 

Senior Contributor
30 reviews 30 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business. The hotel is well situated just outside of the main business area. The hotel is an older hotel, with the rooms dated and barrooms small. However, the outside pool area is excellent as was the restaurants.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time you have taken to give us your ratings after your recent stay with us. We do take great pleasure in your positive comments. Rest assured that we will always strive to provide unrivaled service. We thank you most sincerely for your patronage and look forward to other opportunities of being of service to you. Daniel Kang'u... More 

Newcastle, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've just returned from a 5 night stay at the Serena while I was in Nairobi for Business. No problems at all getting booked in, and arranging an airport pickup. The vehicle they sent to collect me had free Wifi in, quite a first impression! The room was very comfortable, and very clean. Good selection of TV channels, I think... More 

Was this review helpful? Yes 2
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you very much for elaborately sharing your comments regarding your recent stay at the Nairobi Serena Hotel for it's always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you once again for sharing your wonderful experience with us and we look forward... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Amazing service, chilled vibes and relaxed view on the pool, great food. Definitely recommended to impress your guests in Nairobi! We all had the buffet and it was very good and fresh. Remember to reserve also at lunch time especially if you are many people.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate your comments following your recent stay with us. It is always a pleasure to receive positive guest feedback. I will share your comments with our team, who derive great encouragement from happy guests. In the meantime my team and I remain committed to delivering professional and personalized service standards that meet our guests needs and expectation at all... More 

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#5 Spa Hotel in Nairobi
#5 Business Hotel in Nairobi
#6 Romantic Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#9 Family Hotel in Nairobi

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