We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence 2014
Nairobi Serena Hotel
Professional photos View all
Browse nearby
Nairobi Serena Hotel
Write a Review

542 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Princeton, New Jersey, United States
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

The Serena in Nairobi offers a world of quiet and luxury right in the middle of the city. It has become the hotel of choice for diplomatic negotiations ever since former UN Secretary General Kofi Annan made it the venue for the mediation talks he chaired to end the country's post-election violence in 2007/2008. There is a very discreet feel... More 

Was this review helpful? Yes
Dar es Salaam, Tanzania
19 reviews 19 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The service at the Serena Hotel was excellent! From the concierge to the business centre to the restaurants and laundry - all the staff were very friendly and helpful. On the third day that I was there, I fell ill and the staff were very sympathetic and helped call a doctor. I would recommend this hotel for all and given... More 

Was this review helpful? Yes
Johannesburg, South Africa
Top Contributor
100 reviews 100 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You can't beat the setting and grounds of this hotel. The pool area and lobby are world class and the gardens are beautifully maintained. The restaurant is very good and service is generally ok. The rooms are spacious and well laid out. One of the more expensive options but great for business travel. The gym is the best I've come... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

When I come here I dream about being at the Serena Kigali or the Serena Kampala. This Serena is really poor. It is really noisy, usually the trucks wake me up. There is a very busy road to the hotel and the windows don't seem to be good. The aircon is so noisy that sometimes you don't hear the trucks... More 

Was this review helpful? Yes
London, United Kingdom
Top Contributor
156 reviews 156 reviews
50 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First visit to Nairobi and stated at the Serena on recommendation from our local office. - What a great hotel. Security effective and polite on entry to car park and at main entrance. Very professional welcome from door staff and reception, really made me feel welcome. Room very well appointed, large and spotless. Bathroom very good as well, and lots... More 

Was this review helpful? Yes 2
Hamburg, Germany
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very nice compared to other 5 star hotels in Nairobi. The staff is helpful and offers an excellent service. The X-mas decoration was also very nice, almost like home. The pool and garden is very nice and good maintained. The rooms are a bit old, but for African standards just fine. This will be my second home... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice little hotel with a great interior (slightly outdated by international standards, but very nice by local standards). Good bar area with comfortable seats and spaces. Nice little garden to walk around in. Great choices at breakfast and dinner too, with good service all round. Big, comfortable rooms with everything you'd need.

Was this review helpful? Yes
Toronto, Canada
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here at the start of our safari and it as a very nice place the food was great it was also nice to have a place with a gym so we had time to pump up. The food was very nice and the staff were very very helpfull.

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
62 reviews 62 reviews
50 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We started our holiday it this hotel. We felt very safe staying here and appreciated the security in place. The room was spacious, comfortable and clean. We enjoyed the restaurant and relaxing by the pool after our tours. Very friendly staff.

Was this review helpful? Yes 1
Oak Park, Illinois
Top Contributor
61 reviews 61 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I stayed two nights at the start of our safari. This hotel stacks up against their competition very well. Hotel staff was very polite and obviously well trained. The location is central, and convenient. Our room was comfortable and well appointed with shampoo, soaps, etc.

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Nairobi Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Despegar.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Romantic Hotel in Nairobi
#4 Spa Hotel in Nairobi
#6 Business Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Family Hotel in Nairobi

275 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (200)
Dining (25)
Hotel & grounds (40)
View from room (19)
Pool/beach area (20)
Business center/function rooms (3)
Room/suite (43)
Bathroom (6)
Videos (1)
Other (43)

Management photos: Courtesy of the property manager

All management photos (75)
Hotel & grounds (16)
Room/suite (26)
Business center/function rooms (1)
Dining (21)
Pool/beach area (1)
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay