The pros: amazing breakfast and superb dinner, well sized rooms, effective if not all that friendly service; well located; nice pool The cons: decor is a bit dated, bathroom was tiny, dated and worn, rather expensive for what it is, bed not the best, noisy rooms. More

Great Hotel with good location. Fantastic restaurants and good food. Prices at the gift shop very reasonable. More

After a long flight and an interesting drive from the airport, we arrived at this wonderful Hotel. We checked in and were in the pool within half an hour, blissful. We ate in the hotel restaurant and were quite charmed when the waiter offered me a rose. The food was excellent, staff attentive and prices reasonable. After a great nights... More

This hotel I found exquisite and warm. from the friendly well informed staff to the magical food. The Maisha spar was out of this world. It was perfect More

OK - so it's not upgraded like their properties in Kigali or in Kampala, but the Nairobi Serena still has some of that old Kenya magic. Rooms are perfectly acceptable. The gym is solid. Food choices are fine and the location is tough to beat. When the right prices can be had, it's a solid contender though over the years... More

A great place as for a business hotel, meetings - plus the relax time with very good restaurant, nice pool and bar. Very high price - but still great value. More

I attended a small conference hosted at the Nairobi Serena Hotel in Nairobi, Kenya at the end of March 2012. My family of four accompanied me on the trip (husband, wife and two girls aged 7 and 3). We stayed Sunday through Wednesday. LOCATION The hotel is located in the heart of Nairobi in a very nice area. The Crowne... More

This hotel has to be in my top 3 in Africa. I have stayed in this hotel three to four times a year for the last four years. Every visit ensures a lasting impression. From the check- in, to the rooms an air of excellence in always to be expected. Rooms are spacious, huge beds, bathroom are nice. I do... More

We have stayed at this hotel many times over the last 18 years. Just spent 5 nights here in February & early March 2012. The rooms are outstanding but some of the views out the windows are not great. Housekeeping is about as good as you can get. No long walks to the elevator and a staff guard on each... More