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Nairobi Serena Hotel

#10 of 129 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
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Ranked #10 of 129 Hotels in Nairobi
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
MoksiJourney Dubai, United Arab Emirates
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602 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our 7 months' journey around the world started at the Nairobi Serena Hotel. From the pick up at the airport until the day we left the hotel, we have been treated like a royal family. The hotel is very nice and the rooms are very comfortable. On a next trip to Nairobi, we will certainly come back to the Serena... More 

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New Delhi, India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

In the heart of Nairobi, this property is the perfect place to stay at, irrespective of whether you're there for business or pleasure. Gorgeous open area, spacious and well equipped rooms, 24 hour heated pool, commendable assortment at the restaurants and best of all, service with a smile - you can't ask for more from a hotel! Definitely one of... More 

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Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I enjoyed the relaxing live band the most. The ambiance is cool and relaxing. Friendly and, efficient staff. The proximity from the city is definitely a plus for Serena. It makes it so easy. You take a stroll into town and shop without worrying about being caught up in traffic.

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Dubai, United Arab Emirates
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here upon arrival in Kenya for the first time. The hotel itself was beautiful and the staff were very welcoming and friendly! Our room was an adjoining/ interconnecting room because we stayed as a family. The rooms are spacious and clean and ours had a lovely view of the hotel garden and the city in the background. It... More 

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Stockholm, Sweden
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed one night at the Nairobi Serena Hotel during a short businesstrip no Nairobi. The Serena hotel gives a nice and solid impression. Large and comfortable rooms with huge beds. The atmosphere is welcoming and warm. I especially enjoyed the lush and green beergarden. We had a nice cocktail in the grass area. The pool was very refreshing and... More 

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time out to give us feedback, following your recent stay with us. Every guest in the hotel is important to us and the team's aim is to surpass our guests' expectations and therefore your comments will inspire us to continue improving on service delivery. Thank you once a gain and we look forward to welcoming you... More 

Brisbane
Level Contributor
526 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed overnight before transiting to Serena Amboseli. The rooms are large and the bathrooms also of a good size. Staff were friendly, helpful and attentive. After just spending a few weeks in Ethiopia, the hotel was excellent. The room facilities are good with free wifi in the room. Meals were very good. Breakfast was excellent and overlooked a very... More 

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience, following your recent stay with us. Please note that every hotel guest is important to us, and our goal has been to surpass each guest's expectations Your feedback therefore goes a long way to inspire us to improve on service delivery. Thank you once again and we look forward to... More 

Solvang, California
Level Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at Serena Hotels and Lodges throughout our trip in Kenya and Tanzania. They were each distinctive and very comfortable... from the cosmopolitan Nairobi Serena to the Tira Wira Camp Lodge in the Serengeti. Friendly, attentive service from the staff and good food. All of the Lodges in or near National Parks had gorgeous views and multiple animal visitors.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience, following your recent stay with us. It is Serena Hotels' aim to be "simply the best" in the region in terms of service delivery and indeed the properties, and hence your comments is encouraging us to continue in this in this direction in the future. Thank you once again and... More 

Broadstairs, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our third time in Nairobi - and sadly, again we were only staying for a single night in a transit hotel pending our transfer to Wilson Airport and our scheduled safari. We would have liked to have stayed longer at the Nairobi Serena Hotel - the quality of the rooms was excellent (we had adjoining double rooms for... More 

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience with us. It was a pleasure to be of service to you and are glad that we met your expectations. I will share your comments with the team, whom I believe will be encouraged by your comments. Exceeding our guests' expectations is our aim and your comments will go a... More 

Johannesburg, South Africa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I visited for business and found the hotel very good. I did however find that the Serena in Der was Salaam much nicer - more modern and comfortable. This hotel however has a fantastic vibe with the busyness. Food at the restaurants is also great.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience with us. Our guests are important to us and the team's aim has been to surpass each guest's needs and expectations, and therefore your feedback will further inspire us to continue improving on service delivery. Thank you once again and we look forward to serving you in the near future.... More 

Lagos, Nigeria
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My experience at the Nairobi Serena hotel was very pleasant and largely due to the friendliness and service orientated nature of the employees. From the rich variety of breakfast to dinner menu items, the service was excellent; staff truly professional and attentive without hovering. The morning after I arrived, I was amazed to hear the bell hop greet me by... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate your comments regarding your recent stay with us. It is always a pleasure to receive positive guest feedback. I will share your comments with our team, who I am certain, will be encouraged by your remarks. Please note that we continuously strive to meet our guests' needs and expectations and therefore your feedback is very important to us,... More 

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