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All 93 Nairobi hotels

Nairobi Serena Hotel

5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel

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Ranked #3 of 93 hotels in Nairobi
Certificate of Excellence 2013
A recent review
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449 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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UK
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

A wonderful hotel with a warm and friendly service, spacious rooms and delicious cuisine. A nice central location - near the city centre and set in beautiful gardens. We spent 5 nights at the Serena Lodges & Resorts in Masai Mara and Amboseli National Park and experienced the best locations and services on safari. Great Lodges with glorious views and... More

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Mombasa, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

When we got there the door man welcomed us in a nicely, reception was quick and efficient. The room was just perfect.spacious, clean, fully equipped with a lovely private garden. Had lunch in the main restaurant and it was fabulous.There was a lot of choice on the buffet and everything was fresh and tasty. In the evening we had drinks... More

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Nairobi, Kenya
2 reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel with friendly service, beautiful rooms and delicious meals and not the neatness of the entire facility. My functions at this hotel has NEVER been disappointing, I always long for the next function for me to attend.

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worldwide roadwarrior
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very Clean, Attentive and friendly staff. well appointed, Food and drink can be expensive, but there is plenty of choice, and it is well prepared and fresh. One downside, the bar doesn't stay open late, and there is rarely evening entertainment if that is what you are looking for.

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Moscow, Russia
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel has a very central location, which is quite comfortable; very pleasant and helpful staff. I was happy with the 2 swimming pools, water was clean! Gym with full equipment. Really enjoyed the food as well, great breakfast buffet.

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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is centrally located, with excellent décor. The staff is at your disposal and will go out of their way to assist you. The breakfast buffet was really good. The room was immaculate and the turn down service made me feel pampered. The spa was clean and the massage that I got was excellent. What I liked was how... More

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Pune, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There is ample space to have morning or evening walk. The hotel is centrally located. The business floor is spacious and can have good meetings. The breakfast has variety to chhose from. Food is also good.

Was this review helpful? Yes 2
london
Top Contributor
57 reviews 57 reviews
37 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Restaurant and bar staff are fantastic, really go out if their way to look after the guests. Gym fully equipped and not busy when i used it early evening. Plenty of areas for meetings, drinks and food. Breakfast great but a little disappointed with food in The Mandhari restaurant, just didn't quite hit the mark. Staff though fantastic. Hotel car... More

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Cologne
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in Serena as our stopover before visiting the Masai Mara. We stayed two nights then came back and stayed for one night on our way home. The Serena is not an Intercontinental hotel with marble floors, modern furnishings, and huge empty space rooms, this is the African way of a 5 star hotel and we liked it! If... More

Was this review helpful? Yes 1
Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful oasis just in the middle of busy Nairobi. Very comfortable rooms (although aircon in crap - this is the only thing I could complain about). Nice outside pool, lush garden and several dining options. Friendly staff at the hotel. Excellent location just in the center of Nairobi. Last time I stayed at this hotel was several years back -... More

Was this review helpful? Yes 1

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 93 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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