We use Nairobi Serena for a rest after a long flight out from Heathrow. It is perfect for our purposes with all the facilities you would want and a very helpful and friendly staff. More

Stayed here in October 2011 after flying in from the UK andbefore we went on safari. We stayed three nights in total - 2 before the safari and one after. The hotel is a good 5 star hotel - the food is very good although expensive - likewise drinks were very expensive. The staff are professional and attentive. The standard... More

fresh food buh rather ageing furniture throughout the hotel,polite staff but for a hotel of its class it couln not offer tree wi-fi and even when i paid 4 it it was still very slow and unresponsive. More

This morning, february the 5th. 2012 we left the Nairobi Serena Hotel early, to catch our flight back to Europe. We are frequent visitors of the Serena Hotels, the Nairobi Serena Hotel is our favourite in town. However the check-in and out policy leads to confusion for undefined reasons on every stay. Because I am familiar with this I try... More

Safe, clean hotel in Nairobi where they try hard to give you superb service. The shower in the room was fabulous, and the air conditioning worked flawlessly. My only problem was that I could not find a way to turn off some of the lights except from the room master switch, which unfortunately turned off everything else also; consequently, I... More

The only thing that I could be negative about in the Serena is that any man on his own in the bar most definatelly will be preopositioned by "ladies of the night" Best tell the barman immediately to piut the word out that this kind of offer would be unacceptable ,unless of course you like the idea some do after... More

We stayed at this hotel for 2 nights, the first night on our arrival in Kenya and the second night after our safari holiday. We couldn't fault anything, the service, ambiance, food, facilities and staff were excellent. We had a wonderful stay at this hotel and would highly recommend it to anyone looking for a hotel in Nairobi More

We atayd in the Serena for 1 night before travelling to the Masai Mara the next day. The hotel was perfect for our needs. The suite we had was spotless and spacious, the bathroom huge. All the staff were very effeicent and friendly. We had drinks in the bar before dinner which was lovely apart from the 3 "ladies" obviously... More

I see that someone has given this hotel an average rating because the pool wasn't open. I think this is slightly unfair as it ignores the fact that the staff, the rooms, the bar, the restaurant and the breaksfast are just superb. I know review on TripAdvisor are based on personal experience but I can honestly say that I didn't... More