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Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Certificate of Excellence 2014
Nairobi Serena Hotel
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Nairobi Serena Hotel
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511 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Oh the spa is heaven. Guys need to destress. They r a must!!! Went for a one Week event. The rooms are so cosy. The food is excellent be it dinner lunch or breakfast. The staff is very polite and helpful.

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Pretoria, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel combines open gardens and comfort in the heart of Nairobi. I love the pool area and gym which allows you to relax completely after travelling. Rooms are good and perfect for a good nights sleep.

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London
Top Contributor
90 reviews 90 reviews
70 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an airport pick up arranged for me which I thought would be an easier option for my first trip to Nairobi. It was absolutely fantastic. I was met at the airport by the very charming Maria who made sure I was taken care of. The hotel minibus took me on the long-ish journey into town and was perfectly... More

Was this review helpful? Yes 2
Zanzibar City, Zanzibar Urban, Tanzania
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Its always nice to enter the Nairobi Serena after spending hours in the Nairobi traffic. Lovely large rooms and a nice huge bed. The staff are very attentive and gentle. The hotel give you a very good sense of security and the lounge area is lovely and tranquil. One of the best highlight of my stay at the Serena, Nairobi... More

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PERTH
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 2 nights there whilst on our way to safari. The staff were excellent, the food and service were also excellent. Our room got the afternoon sun and so was a bit warm, the air conditioner got a good work out. The hotel is perhaps an 80's style place but good size rooms and clean. I would recommend this... More

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Melbourne, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Situated in a very pretty area of Nairobi, this hotel has all the trappings of a 5 star hotel. Excellent security, very professional staff, and enough luxury to head off again for further wilderness adventures. We were given a smoking room inadvertently, and despite being extremely busy, they moved us with no fuss, and minimal inconvenience to an even nicer... More

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Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed again at the Serena . Great service and breakfast but rooms and carpets need some work. Food is decent and so are the facilities but needs an overall. The reception staff and concierge are very helpful and some of them will greet you by name if you smile at them.

Was this review helpful? Yes 1
Uxbridge, United Kingdom
Top Contributor
206 reviews 206 reviews
50 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have previously stayed at the Sarova Panafric but managed to get the Serena at the same price and having had a series of poor stays at Panafric I was happy to give Serena a try. i was so pleased I did. it is a class apart and i totally enjoyed my stay. I stayed for a total of 7... More

Was this review helpful? Yes 1
Durham, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our 3rd stay at this beautiful hotel in the middle of Nairobi. Again we just stayed before and after safari to Kenya and Tanzania. From the outside the hotel looks like 1970s, but on the inside it is beautifully decorated and has an African feeling. The bar has upside down umbrellas hanging down and surrounded by flat screen... More

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

I spent 4 nights here and it was a super experience. Without a doubt, the nicest staff I have ever encountered in a hotel. The rooms are very quiet, sparkling clean with a good selection of pillows. The breakfast buffet was very fine and the Friday night seafood buffet was spectacular. I took a number of meals at the pool... More

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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