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Nairobi Serena Hotel

#7 of 130 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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1 room 1 guest
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Nairobi Serena Hotel
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616 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, MD
Level Contributor
140 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 362 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently stayed three nights at the Nairobi Serena Hotel as part of a Vantage Travel safari tour in Kenya and Tanzania. This is a beautiful hotel, luxurious and comfortable. Its restaurants were very nice, reasonably priced with good variety and quality. Staff were very courteous. Wi-Fi reception was excellent. Space for clothes was reasonable. Our rooms were nicely furnished.... More 

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Strongsville, Ohio
Level Contributor
202 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very nice property. Rooms are sized like American type hotels. Bathrooms are small but water pressure good and functional. Nice common areas. had several meals here. All were very good and reasonably priced. Pool area is beautiful with food service available. Spa on premises.

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Chicago
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Nairobi Serena Hotel the night before we started a safari. We used the hotel transfer service which was definitely worth the price and the hotel is about 25 minutes from the airport. From the check in experience to the delicious buffet breakfast the service was excellent. Because we were there for such a short time, we... More 

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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice location, and great service. Is said one of the oldest hotels, but the facility is well maintained. Restaurant also nice, and could be a place to hold a meeting as well. Staffs are very friendly. WIFI is available anywhere in the hotel. Could use it up to three logs. Gym is also a good one. Will stay for business... More 

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay with us. The team has set standards that are aimed at ensuring consistency in service delivery and it is comments such as yours that encourage us to continuously strive to surpass our guests needs and expectations, while at the same time improving on our service delivery. Once again... More 

London, United Kingdom
Level Contributor
184 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 1 week ago

As expected the Serena delivered everything to a high standard. Meet and greet at the airport worked efficiently, and swiftly in a car to the hotel. Security at gate very good, with courteous guards checking vehicles quickly. Nice welcome from door team and very helpful receptionist, with quick check-in and taken up to nice room on 6th floor. Bar as... More 

Was this review helpful? Yes 1
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to give us feedback, following your recent stay with us. Please note that it is the team's aim to surpass our guests expectations and therefore your comments will continue to motivate us to improve on service delivery. In this regard, we are delighted to know that our service delivery met with your satisfaction and look... More 

New Bern, North Carolina
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pleasant surprise in our first time in Nairobi. This hotel has everything, Beautiful pool, excellent dining, very pleasant staff, great gift shop, fully equipped rooms, and a wonderful jungle garden in the open space. Our two night stay wasn't long enough, but very enjoyable. Security is also excellent. Decorated very nicely. Highly recommended.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to give us feedback, following your recent stay with us. Please note that we were delighted to host you and are glad that our offer met with your satisfaction. Thank you once again and we look forward to serving you in the near future. Sincerely, Daniel Kang'u General Manager Nairobi Serena Hotel More 

Stoke-on-Trent, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Nairobi Serena Hotel as an intermediary between our Travelling and going on Safari and having witnessed the hustle and bustle of Nairobi's busy streets and endless traffic - the Serena turned out to be a great getaway from it all! The restaurant was fantastic and the food was so good! We were all pleasantly surprised! The... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking the time to comment on your recent stay with us. Please note that it is our aim to surpass our guests' needs and expectations and are delighted that our service delivery was indeed to your satisfaction. We were honoured to host you and it is comments like yours that motivate us to continue to improve on... More 

Dubai, United Arab Emirates
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

was in nairobi last week for work and spent five days at this property.. the rooms are impeccable, the staff extremely friendly, the food and bar options are brilliant, the pool and gym are exemplary!! all in all, if your in east africa and looking for five star paradise, this is your joint without any question...

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to review us following your recent stay with us. We were honored that you chose Nairobi Serena Hotel and are delighted by the positive comments, and even more so because we met your expectations that contributed to a pleasant stay. Thank you once again and we look forward to yet another opportunity to be of... More 

Santa Ana, California
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the second time I have stayed at this hotel. The staff, the food, the pool and spa were all excellent. The room was very well appointed and full of amenities. Internet access was very fast. There may or may not be better hotels in Nairobi, but this will remain my first choice and solid recommendation.

Was this review helpful? Yes 3
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate your comments, following your recent stay with us. Please note that it is the team's aim to continuously strive to meet and surpass our guests' needs and expectations and therefore your feedback is very important to us as this inspires us to improve on service delivery - nothing makes us happier than a confirmation through comments such as... More 

Hong Kong
Level Contributor
187 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nairobi Serena was a modern, luxurious hotel which gave you a sense of safe and security in this city. Upon our first arrival (we stayed there twice within a week for transit purpose), we were quite turned off by the Reception’s poor attitude and manner, fortunately she improved a bit towards the end of the check-in process. On the other... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for writing to give us feedback. Please note that every guest is important to us and we have set standards in place that has to be met to assure guests comfort during their stay, and hence your comments will go a long way to motivate and inspire us to improve on service delivery. In this regard, we have... More 

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