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Nairobi Serena Hotel

#8 of 126 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
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Ranked #8 of 126 Hotels in Nairobi
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Samsen1982 Minneapolis, Minnesota
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590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Serena is a very good hotel in Nairobi. The room was nicely decorated with local motifs, elaborate woodwork in the bed frames, desk, cupboard etc. Everything looks polished and new, but the bathroom was a little small. The hotel has a very nice lounge to read newspapers and a very good breakfast buffet. The lobby area has an impressive collection... More 

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Oslo, Norway
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We only stayed for one night, but the hotel is really a magnificent place to stay, it has a feel of luxury and the Nairobi National Park is right outside your window, mixing comfort with a touch of nature.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience with us. Please note that every hotel guest is very important to us, and our goal has been to surpass each guest's needs and expectations, hence your feedback will motivate us to continue improving on service delivery. Thank you once again and we look forward to serve you in the... More 

Johannesburg, South Africa
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Having stayed here on and off since the 90's and then not having been back in a while I was impressed with the modern makeover. I remembered it as a tired old grand hotel from the past that needed some serious updating. And updating has been done. Rooms are modernised and luxurious, with some high tech touches, like phone chargers... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share with us your experience following your recent stay with us. It is always a pleasure to receive positive guest feedback. Please note that it has always been a pleasure to host you during the various visits to Nairobi. The team and I are committed to high standards of service delivery that surpasses our... More 

Denmark WA
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

A very upmarket hotel with tight security (most welcome), excellent service throughout and throbbing with activity- clearly then place to visit with a variety of dining areas as as an exceptional fine dining ( but casual) restaurant.

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SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to give us feedback on your recent stay with us. We are delighted to learn that we were able to deliver service that met your satisfaction. Please note that the team and I aim to surpass guests needs and expectations and therefore your feedback is very important to us, as this inspires us to improve... More 

Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This proved to be a great place to stay. This was my first trip to Kenya. The staff was always very friendly and accomodating. The decor, the pool-side restaurant, the workout room, all were a good value for the money. I would definitely recommend a stay here.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience, following your recent stay with us. We were happy to host you and are glad that your first time experience in Kenya and indeed Nairobi Serena was memorable. Please note that it is comments such as yours that inspire us to continue to improve on service delivery. Thank you once again... More 

Anacortes, Washington
Level Contributor
186 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is luxurious. It is located in the center of Nairobi. About 40 minutes from the airport if the traffic isn't bad, but it can be very bad. Very good collection of African art and textiles in the halls and lobbies. Friendly service; people learn your name and greet you at every turn. Beautiful swimming pool in very pretty... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to give us feedback on your experience during your recent stay with us. Please note that feedback from our guests is very important to us as this motivates us to improve on service delivery. We are honoured to have hosted you and we hope that you will give us another opportunity to be of service... More 

Lagos, Lagos, Nigeria
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I like the Nairobi Serena Hotel. There is something solid, classy and cozy about the whole ambiance. I got a big welcome smile from the front desk receptionist upon arrival and it felt so good after my day long trip into Kenya not knowing what to expect. Everything is easy to do in the Hotel and everyone attends to you... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for sharing your experience during your recent stay with us. Please note that it our aim to meet our guests' expectations and feedback is very important to us as this inspires us to improve on service delivery, thereby making our guests' stay memorable. We look forward to serving you in the near future. Sincerely, Daniel Kang'u General Manager... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I was in Kenya May 2015 for business and had the fortune of staying in this hotel. everything was brilliant, Big rooms, very friendly staff, great food, awesome gym and spa. i stayed on the 6th floor my room was quite and very spacious. WIFI was free but unfortunately not super fast.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to give us feedback on your recent stay with us. Please note that the team continuously strive to ensure that all guests' stay is memorable and therefore your feedback inspires us to continuously improve on service delivery. We were honoured to host you and we look forward to welcoming you back to Nairobi Serena Hotel,... More 

Dubai, United Arab Emirates
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we had a quick overnight stay, The hotel was efficient, lovely rooms, and a good bar and restaurant beside the lush gardens. Staff were friendly, helpful and happy. A pleasant place to return to after travelling or safari in the country or business in Dar. Internet was excellent. TV selection less so.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We continuously strive to surpass our guests' expectations and it is through comments such as yours that enable us to improve on service delivery. We look forward to serving you in the near future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Avignon, France
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Serena is one of the best hotels in Nairobi. Having said this, it is aging a bit and the comparison with the Kampala Serena is not favorable to the Nairobi one. All staff that I have interacted with (reception, security, bar, restaurants, housekeeping) are friendly and nice. The standard rooms and bathrooms are good but not very spacious. No... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share with us your experience during your recent stay with us. Please note that all our guests are very important to us and it is the team's aim to continuously surpass our guests' needs and expectations, and therefore your feedback will motivate us to continue to improve on service delivery. We are grateful for... More 

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