We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Nairobi Serena Hotel

#7 of 133 Hotels in Nairobi
Certificate of Excellence
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Nairobi Serena Hotel
View Map
Add Photo Write a Review

621 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    334
    231
    36
    10
    10
See reviews for
74
167
45
246
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (621)
  • Mar-May only
    (125)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (173)
  • Dec-Feb only
    (143)
All months
Dibrugarh, India
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed today NEW

On the last leg of our safari to Maasai Mara we stayed at this property. Very good ambience. And wow!!! the buffet breakfast was a grand affair. Our room were yet to be ready when we checked in. So we were offered complimentary drinks of our choice at the bar.........on the house to pass the time. Thats a good generosity... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Superb location, in the heart of town, but insulated by the park around Safe for to proximity to State House This is quite an old hotel, but the rooms are excellent and the only real sign of age are the rather creaky lifts Friendly staff and two reasonably good restaurants

Was this review helpful? Yes
Blue Springs, Missouri
Level Contributor
164 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed for 7 nights and absolutely loved it. Everything was beautiful. The breakfasts were amazing and had many choices on the buffet. The room was very large and the king size bed was extremely comfortable. There were many places to sit outside at the restaurants and near the pool. The spa prices were very affordable by American standards. There... More 

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here 2 nights before safari holiday in Kenya and Tanzania. The security was excellent, not sure it is required in Nairobi though? Rooms were clean and a good size, bathrooms were functional but in need of a refurb. Service and quality of food and beverages in the bars and restaurants was good.

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed for 3 nights as a stop over before and after climbing Kilimanjaro. It was a beautiful hotel with great pool to sit and relax by. The rooms were large and clean if a little dated. The restaurant food was excellent particularly breakfast. They organised tours efficiently and the staff were friendly and helpful. The only real negative was... More 

Was this review helpful? Yes
Columbia, MD
Level Contributor
140 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 363 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed three nights at the Nairobi Serena Hotel as part of a Vantage Travel safari tour in Kenya and Tanzania. This is a beautiful hotel, luxurious and comfortable. Its restaurants were very nice, reasonably priced with good variety and quality. Staff were very courteous. Wi-Fi reception was excellent. Space for clothes was reasonable. Our rooms were nicely furnished.... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate your comments following your recent stay with us. Please note that every guest is very important to us and the team aims to surpass all our guests needs and expectations hence your feedback is very important to us, as this inspires us to improve on service delivery. In this regard, we have noted your comment and assure you... More 

Strongsville, Ohio
Level Contributor
202 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice property. Rooms are sized like American type hotels. Bathrooms are small but water pressure good and functional. Nice common areas. had several meals here. All were very good and reasonably priced. Pool area is beautiful with food service available. Spa on premises.

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay. We are delighted that our offer met with your satisfaction and it is comments such as yours that inspires us to continue improving our service delivery. We look forward to welcoming you once again at Nairobi Serena Hotel during your future visits in Nairobi. Sincerely Daniel Kang'u General... More 

Chicago
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Nairobi Serena Hotel the night before we started a safari. We used the hotel transfer service which was definitely worth the price and the hotel is about 25 minutes from the airport. From the check in experience to the delicious buffet breakfast the service was excellent. Because we were there for such a short time, we... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to give us feedback, following your recent stay. Although your stay was short, we are happy we were able to meet your expectations through our offer and the service delivery. We are grateful for the opportunity you accorded to us to host you and we look forward to being of service to you in the... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice location, and great service. Is said one of the oldest hotels, but the facility is well maintained. Restaurant also nice, and could be a place to hold a meeting as well. Staffs are very friendly. WIFI is available anywhere in the hotel. Could use it up to three logs. Gym is also a good one. Will stay for business... More 

Was this review helpful? Yes
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay with us. The team has set standards that are aimed at ensuring consistency in service delivery and it is comments such as yours that encourage us to continuously strive to surpass our guests needs and expectations, while at the same time improving on our service delivery. Once again... More 

London, United Kingdom
Level Contributor
186 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 1 week ago

As expected the Serena delivered everything to a high standard. Meet and greet at the airport worked efficiently, and swiftly in a car to the hotel. Security at gate very good, with courteous guards checking vehicles quickly. Nice welcome from door team and very helpful receptionist, with quick check-in and taken up to nice room on 6th floor. Bar as... More 

Was this review helpful? Yes 1
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to give us feedback, following your recent stay with us. Please note that it is the team's aim to surpass our guests expectations and therefore your comments will continue to motivate us to improve on service delivery. In this regard, we are delighted to know that our service delivery met with your satisfaction and look... More 

Questions? Get answers from hotel staff and past guests. Ask a question

250 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (220)
Viewed
Room/suite (45)
Viewed
Pool/beach area (23)
Viewed
Dining (31)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (42)
Viewed
View from room (19)
Viewed
Business center/function rooms (3)
Viewed
2:22
Videos (1)
Viewed
Other (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Other (26)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Nairobi hotels
2.9 mi away
The Boma Nairobi
The Boma Nairobi
#4 of 133 in Nairobi
4.5 of 5 stars 429 reviews
8.0 mi away
House of Waine
House of Waine
#1 of 133 in Nairobi
4.5 of 5 stars 180 reviews
1.1 mi away
Villa Rosa Kempinski Nairobi
Show Prices
Show Prices
Show Prices
0.6 mi away
Sarova Stanley
Sarova Stanley
#8 of 133 in Nairobi
4.5 of 5 stars 787 reviews
0.6 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#13 of 133 in Nairobi
4.0 of 5 stars 626 reviews
1.9 mi away
Sankara Nairobi
Sankara Nairobi
#14 of 133 in Nairobi
4.5 of 5 stars 535 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay