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Nairobi Serena Hotel

5.0 of 5 Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Certificate of Excellence 2014
Nairobi Serena Hotel
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Nairobi Serena Hotel
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533 reviews from our community

Traveler rating
    283
    198
    36
    8
    8
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62
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200
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oak Park, Illinois
Top Contributor
61 reviews 61 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I stayed two nights at the start of our safari. This hotel stacks up against their competition very well. Hotel staff was very polite and obviously well trained. The location is central, and convenient. Our room was comfortable and well appointed with shampoo, soaps, etc.

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Senior Contributor
22 reviews 22 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a couple of nights, but time was given, fine, a large room than I expected but the bed was so hard! I like them soft and like you sink in! Excellent breakfast, gym, in room complementary wI-fI and service. The ACs in here (and for the other rooms I have used before) seem to fan out a bit... More 

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Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice and security was great. Had a great swim and able to rest before leaving for Safaris. Very elegant and lived the staff. It was very nice to have a day room before our plane left late that night.

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Vancouver, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed at Serena Nairobi for one night after safari from Masai Mara.The hotel building is kind of ugly but the interior is totally different from the exterior, the lobby, the restaurant and the atmosphere are very classic.Hotel room is well-maintained with very comfortable bedding.Staff are very friendly and helpful. It is 100% super star,up-scale hotel with very central location.

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Harare, Zimbabwe
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The security at the hotel is good but a bit irritating guess that's the price for security in East Africa..The finishing in the rooms and all round elegance will make up for the few shortcomings of the hotel...lovely pool, lovely well equipped gym...the food is also great and with a wide variety

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Dubaï, Émirats arabes unis
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the best hôtel I have ever been to. Everything was perfect from À to B ...réception, restaurant, very profession and friendly staff, excellent breakfast, buffet lunch and a la carte menu. Rooms very clean. Large choice of pillows. This hôtel is just great

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Santiago Metropolitan Region, Chile
Top Contributor
66 reviews 66 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel on two occasions in November 2014 -- once on our way to safaris and then again on our way back. Beautiful hotel. Very friendly staff. Very clean. Very comfortable room. Good wifi. Foods are good. Very slow service in the restaurant but the servers are very friendly. I used one of their car and driver... More 

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Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Beautiful hotel. Gated security 24/7. Friendly staff. Very clean. Choice of restaurants & bars. Delicious food. Beautiful grounds & pool. Great for business meetings and conferences. I will most definitely be back!

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Chicago, Illinois
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The prompt, courteous and informed greeting by the front desk staff set the tone for this hotel! Everything that followed was as good as the greeting from the front desk. The room was wonderfully clean and well maintained. The food was delicious and I particularly enjoyed our lunch by the pool. The Fitness Center was spotless and the air conditioning... More 

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London, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel on two occasions in October, 2014 -- once on our way out on safari and then again on our way back. Our experience was in sharp contrast to the high ratings this hotel gets. We tried to check in at about 3 am, which is not an unusual time for flights from Europe to arrive.... More 

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Romantic Hotel in Nairobi
#4 Spa Hotel in Nairobi
#4 Business Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Family Hotel in Nairobi

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