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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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1 room 1 guest
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831 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
ottawa
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 21, 2011

We recently stayed at this hotel with our 4 children for a 1 night stop-over in Nairobi. We were met immediately at the airport and promptly dirven to the hotel. The rooms were clean and comfortable, but still in need of some upgrading,which I believe is in the planning. We had a great dinner and beautiful buffet breakfast at the... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us ; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment that our rooms are old and in need of some renovation, which I have... More 

Cheyenne
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 20, 2011

My 24 yr. old daughter and I were traveling to Kenya to work at an orphanage in Nakuru for a week. Rightly or wrongly, we were advised not to travel or go out after dark. We arrived in Nairobi in the early evening and needed a place to stay that night before going to Nakuru the next day. The Hilton... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We highly appreciate the fine compliments you have made about our property and our hospitality, which we have shared with our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 18, 2011

Came over this eve to have a drink n meet a business patner who is a health club member,1st meeting venue was occupied n had to move to the bar,b4 getting there a security officer approches n asks realy out of the world Qs n says we r not welcome,this is 2011,dnt judge pple by luks,finally they wnt sell to... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us to share your valuable feedback. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet... More 

Travelers are raving about these Nairobi hotels

Dubai
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 16, 2011

We had two one night stays here before and after our trip to Malindi. We initially chose the Hilton because compared to all the other international hotel groups, it offered by far the best room rate. What really made our stay special was the attitude of the staff. They were polite and friendly, and nothing was too much trouble for... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home as well as constantly strive to achieve the highest quality standards. We highly appreciate your fine... More 

Singapore, Singapore
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed August 14, 2011

Stayed here at the end of my Safari/Kilimanjaro trek as I wanted to be in luxury for my last night in Kenya. I wouldn't describe this hotel as a luxury hotel, it was pretty basic and what I would normally consider expensive. But you are in Africa and actually having staff with good customer service skills was welcome, despite the... More 

Was this review helpful? Yes
hiltonnairobi, Ddirector of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More 

Singapore
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 4, 2011

Centrally located, the Hilton is in a perfect place for movement around Nairobi. It's within walking distance to most of the major sites in Nairobi (or at least from the POV of a tourist). The facilities are good, there's a swimming pool which I didn't use but the fitness centre is really quite well equipped. Good to unwind after a... More 

Was this review helpful? Yes
hiltonnairobi, Director of operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More 

Cape Town Central, South Africa
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed August 2, 2011

I think this is the 5th time I have stayed here and sadly things have gotten worse. At check in the Hilton Honors desk was unmanned, meaning a queue to register. Unfortunately despite it being 4pm, the room was not ready, although reception did arrange free coffee whilst I waited the 30 minutes. The room was little more than adequate... More 

Was this review helpful? Yes 2
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment that our HHonor’s desk was unmanned and your room was not ready upon arrival... More 

Los Altos, CA
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 30, 2011

I wrote to the hotel in advance to get a cab to pick us up from the airport after our over seas flights from the US. The Hilton rep was there waiting for us after customers and arranged a cab for us at a very reasonable price. The hotel is in a great location in central Nairobi. As part of... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are glad to note that you enjoyed your reception upon arrival, our facilities and especially our... More 

port stanley
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 30, 2011

We stayed night 1 in Comfort Hotel an all out dive for a higher price than the Hilton. Hilton is better located....cappuccino bar, pool, CLEAN beds and hot water shower. We absolutely loved it and staff was 1st rate.

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope... More 

Addis Ababa, Ethiopia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 30, 2011

I checked in to Nairobi Hilton on 27th of July for a COMESA Cotton to Clothing regional strategy meeting. On 28th after attending the meeting at IVORY meeting room on the 1st floor, I forgot my laptop in the meeting room with my mobile phone and many keys in the laptop bag and left the room around 6:00 PM. I... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations. We have noted your gratitude to our team member Mr. Cyrus... More 

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