We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
Special Offer
Summer Sale - Save 30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hilton Nairobi
Professional photos View all
Browse nearby
Hilton Nairobi
Write a Review

763 reviews from our community

Traveler rating
    122
    249
    216
    116
    60
See reviews for
65
112
92
423
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (763)
  • Mar-May only
    (226)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (190)
  • Dec-Feb only
    (173)
All months
There are newer reviews for Hilton Nairobi
See the most recent reviews
Tulsa, Oklahoma
Top Contributor
93 reviews 93 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed July 3, 2012

The downtown location seemed like a good idea at the time, but looking back, the area is dirty and a bit scarey to navigate on foot. It's across from a bus stop, so there were a lof people across the street, and our tour guide warned us to avoid the area, when he dropped us off. We had a long... More 

Was this review helpful? Yes
Management response:

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Lusaka
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 20, 2012 via mobile

I arrived on the 19th June and was interested to experience this well reknowned brand hotel chain. Alas! Whilts the ambience is great and the reception impeccably friendly, one does get the feeling of a long gone era. Oh no it is not actually a museum but a functional hotel! My disappointment started when I got to room 311. There... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

Nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2012

Checked into the Hilton last night for a 4 night stay. Its got a grand foyer and the pool is great and the gym too. However the rest of the stuff in the hotel are REALLY OLD and tired. Carpets are old, TV is old (Its is actually a Nokia TV with a clock at the bottom - where have... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Thank you for the positive comment about our hotel foyer, Pool and gym, we are also glad to... More 

Edmonton, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 9, 2012

I knew this place had bad reviews and had no intention of staying there, but chaos at the airport (12 hour closure) changed plans. We needed a hotel that was available and close to the airport. Rooms are dumpy, very old and in need of a refresh. The TV is very small, an old tube and the color was completely... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our hotel status and Televisions, I am indeed very sorry for we have not been able to meet... More 

Travelers are raving about these Nairobi hotels

4.5 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
Los Angeles, California
Top Contributor
99 reviews 99 reviews
77 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 29, 2012

I stayed here for two separate nights in May 2012. Everything is as expected of a Hilton-branded hotel. Full services, 2 restaurants, no in-room movies. Room service quality and presentation was good (Breakfasts and Dinners) and delivered in the time promised w/ clean utensils, cups, etc. Security seemed on par with most other tourist-centered venues. The bell desk kept a... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We sincerely appreciate the fine compliments you make about our quality of service, food and the hospitality of... More 

Dubai, United Arab Emirates
Top Contributor
79 reviews 79 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed May 26, 2012

I was sad to arrive in my room and see the age and quality of the furnishings and bathroom. I'd rate it a normal 2 star room. The bed was comfortable and the food in the buffet was good enough...nothing to write home about. The staff were friendly and helpful as you can expect. Security for the hotel was good.... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

Nairobi
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 19, 2012

Pity about the location over the last two or three decades downtown Nairobi is not considered safe, pleasing or merely Even happening as opposed to Westlands. Hilton should consider opening a second property in Karen or something. the property has been refurbished but still lacks the punch! Take note from the likes of Tribe and Sankara.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, thank you for your critcial but constructive feedback following your recent stay with us. The re-location of the hotel is not something easy to address, but at the same time for some it is the perfect location, whereas for others it is not; no doubt this depends on where the business is conducted by the guest. As for... More 

Burlington, Vermont
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 18, 2012

Enjoyed my stay at this hotel. location is great. Staff was very friendly and helpful. Restaurant was nice and food was very good, a little overpriced though. The room itself was just average at best. Seems a little overpriced simply based on the room. But I would return simply for the location and the staff.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience; I sincerely appreciate your gratitude... More 

Maidenhead, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2012

I've been many times in this hotel and I always get a very warm welcome. Food is excellent and service could not be better. Is on the center of Nairobi, so excellent for business. Everybody is kind and on the Travellers restaurant they do a different country theme every night. I've good room upgrade most of the times I've been... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience; we sincerely appreciate your... More 

New Delhi, India
Top Contributor
54 reviews 54 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 13, 2012

I visited Nairobi in 4th-8th May 2012 and stayed in this Hotel . The location of this hotel is very good as lot of night clubs , Business Exhibition centre (KIECC) , shopping markets , banks, ATM are nearby to this hotel . You can bring Pizza from the Pizza shop just oppsite the Hotel . From Airport it takes... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

203 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (142)
Viewed
Room/suite (34)
Viewed
Bathroom (14)
Viewed
Pool/beach area (10)
Viewed
Dining (10)
Viewed
Hotel & grounds (19)
Viewed
View from room (20)
Viewed
Family/play areas (3)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (30)
Viewed
Dining (7)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Bathroom (2)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities