We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Nairobi

4.0 of 5
Hotel website
Mama Ngina St, Nairobi 00100, Kenya
Special Offer
30% off Bed & Breakfast
Hilton Nairobi
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #38 of 122 Hotels in Nairobi
A recent review
3 of 5 stars Reviewed April 13, 2012
caj68 Staines, United Kingdom
Write a Review

747 reviews from our community

Traveler rating
    119
    243
    213
    113
    59
See reviews for
64
111
92
409
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (747)
  • Mar-May only
    (210)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (190)
  • Dec-Feb only
    (173)
All months
There are newer reviews for Hilton Nairobi
See the most recent reviews
Nairobi
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 13, 2012

..was on my way to a date at the jockey club upstairs.sat downstairs with my boyfriend..had coffee and delicious cake..then headed for drinks..all was well till the "soldiers" at the lift asked me for my ID..now this was waaaaayy before terrorist threats..behind me were foreign backpackers younger than me with dusty shoes and huge bags containing( only god knows what)..were... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your encounter... More 

Cambridge, United Kingdom
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 13, 2012

Stayed here on business for a week prior to visiting Dar and then Johannesburg. The hotel is old, and in need of an update. Rooms are bare, dirty and tired. We rang ahead to get the hotel to meet us at the airport, and were happy they were on time, slightly less so that the vehicle they sent had no... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our hotel status and I have the pleasure to advise that we are indeed in the progress of... More 

Staines, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 13, 2012

If you apply local standards you will soon see that the Hilton has some outstanding qualities. If you try to apply standards seen in other parts of the world you may be easily disappointed. We made our decision based on its central location and the outstanding security measures. We also wanted to be able to get to Wilson airport easily... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More 

Kampala, Uganda
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 12, 2012

With the recent threats from terrorists in Nairobi, the hotel has impressive security measures and pretty fast too. The location is pretty good too as it is right in the middle of town and one can easily walk out at any time to get what they need without a hassle. However, the carpets in the room look a bit old.... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality... More 

Ghent, Belgium
Contributor
17 reviews 17 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 11, 2012

The hotel has an impressive lobby and equally impressive security measures before you actually get in. We arrived in the middle of the night, but the check-in was quite fast and smooth. The hotel is in need of a bit of an overhaul. The rooms, elevators and hallways look a bit tired and outdated. The breakfast buffet was of good... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We do appreciate the... More 

Fort Smith, Arkansas
Top Contributor
185 reviews 185 reviews
52 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed April 5, 2012

We stayed at this hotel our first night in Nairobi. Changed to the Intercontinental the next day as we were very disappointed in the room, conditions of the hotel and service. The Intercontinental cost one half the price of this one. Unbelievable that the hotel charges the price they do for the lack of quality and service. I give it... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality... More 

Cape Town
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 5, 2012

Having read some of the rather critical comments, I was pleasantly surprised. The staff are efficient, without being unctious. They were helpful and friendly. The breakfast had good range. The carpets have yielded some colour to the African sun, but there was certainly no hint of mustiness. Aircon good, and the decor redolent of the main staircase on the Titanic.... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the... More 

Singapore, Singapore
Top Contributor
62 reviews 62 reviews
49 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 24, 2012

Though secure and the staff are friendly and helpful, the hotel is screaming for a refurbishment. Everything is old and just working and for the price you pay, you wonder where the money goes. The breakfast is just okay but again the African hospitality makes the stay more bearable.

Was this review helpful? Yes
hiltonnairobi, Director of Operation at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi once again and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 23, 2012

We booked this hotel for my sisters 30th Birthday in our in between days from our overland tour to hopefully get some nice luxury to review for the next leg and celebrate in style. I have never been so dissapointed in a supossed 5 star hotel in my life and Ive stayed in a lot. The rooms are tired the... More 

Was this review helpful? Yes
hiltonnairobi, Dierector of Operations at Hilton Nairobi, responded to this review

Dear Guest , Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home... More 

Gloucester, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 18, 2012

Very nice, clean and friendly staff... Good food and the gym and swimming pool were also very handy. We had a late check in and there was a mix up with our room, the staff wer very good to us and gave us a choice of three rooms to pick from including a free upgrade. The only down side to... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Questions? Get answers from hotel staff and past guests. Ask a question

198 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (137)
Viewed
Room/suite (33)
Viewed
Pool/beach area (10)
Viewed
Dining (10)
Viewed
Hotel & grounds (19)
Viewed
View from room (20)
Viewed
Family/play areas (3)
Viewed
Bathroom (12)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Room/suite (30)
Viewed
Dining (7)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (2)
Viewed
Bathroom (2)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question