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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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713 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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ireland
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed February 1, 2012

Had the misfortune to be back in this dump again recently. Expect a comment from the manager talking about the refurbishment master plan that is going to be Enacted soon. Sigh! yea sure, we've been hearing that lie for ten years now. OK the good stuff: They do security fairly well and that is wholly necessary. The staff are nice... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us via the Trip advisor medium. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet... More 

Perth WA
Contributor
20 reviews 20 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 31, 2012

I stayed at the Hilton for 4 nights. The reception area is very grand and impressive as is the dining area, giving a great first impression. Staff were friendly and attentive. The security was tight and my bag was searched on each occasion I entered the hotel, which was reassuring. The bedroom didn't meet my expectation, although clean, tidy and... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More 

Abu Dhabi
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 28, 2012

I was little bit surprised since my expectations were maybe too high. Probably if you lower your expectations from ''real'' Hilton standards, you may be just satisfied. Location is also not the best one from security point of view and if you do not have local friend or tour guide accompanying you, do not even try going out of the... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valued feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment regarding security and are very sorry that the atmosphere in the vicinity of the hotel... More 

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 24, 2012

Stayed at the hilton because could not find an accommodation with the Intercontinental.. and well even though the location is in the city with a few eating places right outside the hotel and the lobby looks great, found the rooms to be old and in need of refurbishment, especially the bathrooms need an upgrade. The staff was cordial and the... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More 

The Hague, Netherlands
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 22, 2012

Stayed 3 nights at the Hilton Nairobi, which I think doesn't live up to the standards you may expect from a 4 star hotel, it's outdated, my bed was not very comfortable, not even after I received an additional mattress layer that should have made the bed softer. Bathroom is outdated but clean. They charge USD 20 per device per... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding general condition of the hotel and the comfort of your bed and I... More 

San Diego, CA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 17, 2012

We only stayed one night and were not unhappy with our stay, but the rooms were straight out of the 80s and could definitely use some updating -- especially for the price. The location was convenient, the staff all friendly, and the hotel felt safe. So the basics were covered. I'm not sure how this would compare to other hotels... More 

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comments regarding our rooms and I am pleased to advise that we are in the... More 

Delhi
Contributor
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 12, 2012

It was my first hotel stay in Africa, was excited anxious and nervous so booked the best brand for my stay, I could figure out from my home in India. I found that hotel in a good crowd and safe location next to the high court, parliament and other govt buildings. I was little disappointed as room was very old... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment about the size and age of rooms, I am indeed very sorry that we have... More 

Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 7, 2012

Its a standard Hilton with all your expected amenities. It is in the downtown area, about a 15 minute taxi ride from the airport. Nice to have 24 hour electricity and Air Conditioning that you can set to your liking after being in Africa for a few weeks. The staff is very helpful. Checkin was efficient and painless. Rooms are... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comments about the facility cleanliness and comfortable beds which made your stay... More 

Peterborough, United Kingdom
Top Contributor
393 reviews 393 reviews
155 hotel reviews
230 helpful votes 230 helpful votes
1 of 5 stars Reviewed January 3, 2012

My husband and I stayed here in December on the way to the coast. The hotel is shabby and well past its best.Rooms are small,bathrooms not clean,towels riped and yellow! We could not get anything to eat at 9 45 pm after a lonfg flight as room service had finished. Only good thing was the breakfast

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding our rooms as average, and I am very sorry indeed that we have... More 

mission, bc
Contributor
20 reviews 20 reviews
10 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed December 25, 2011

Three of us stayed in a suite in early October. We'd pre-booked, online making note of our three person status. This was followed up by an actual phone call to the hotel weeks in advance to confirm. When we arrived at 1am, exhausted, the room was not ready; their records didn't show us having three in our party so in... More 

Was this review helpful? Yes
Rose S, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#24 Luxury Hotel in Nairobi

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