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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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808 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Surrey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 26, 2013 via mobile

Had a few business days here. Was a reasonable base for travels in busy Nairobi traffic. Very traditional decor style, though feeling old nowadays. Room tidy and clean. Good business facilities on location. Serves as a base if you out and about. Did not use pool or gym.

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of very old traditional decor style, I am indeed very sorry we... More 

Nairobi, Kenya
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed February 25, 2013

This hotel is quite beautiful though old. The rooms are neat, but small. I got a comfortable nights sleep. The food is great. Breakfast and dinner for a king. The staff are very friendly and always willing to help. Hotel needs a few upgrades though like changing of the mattresses. They've already had there share of service. The hotel is... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Germany
1 review
3 of 5 stars Reviewed February 24, 2013

The staff is polite, however at times fairly unprofessional. Check in and check out can last up to 20 minutes even if alone at the reception. Room rates and services are unreasonable expensive and Hilton is taking advantage of the tight hotel situation in Nairobi. The bathroom looks filthy even after cleaning. The room furniture, telephone sytem are antiquated and... More 

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Hong Kong
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed February 23, 2013

It is Hilton, so it will not go any bad. But just not really impressive, especially when considering the room rate. We chose it because some other hotels are charging even more unreasonable rates. No free internet access in the hotel. They are charging some USD20 per day. I think if they raise the roomrate by 20 dollars and provide... More 

Was this review helpful? Yes 2
martin v, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted... More 

Chicago, Illinois, United States
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 22, 2013 via mobile

I have visited Nairobi on several different occasions, but this was my first stay at a Hilton as a Gold member. I found the check-in process quite efficient and I was happy to have gotten a free room upgrade from a Queen Hilton guest room to a King Hilton Executive room with access to the club lounge. I found the... More 

Was this review helpful? Yes 2
martin v, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

globalflyereal
Level Contributor
89 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed February 22, 2013

The hotel has a shuttle service for a fee to/from the airport and is best to book in advance. Traffic is a nightmare from the airport to the city so allow plenty of time! Security is very tight and all cars are screened by security and then as are guests before entering the building. The staff were all very friendly.... More 

Was this review helpful? Yes 1
martin v, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you and appreciate the fine compliments you make about our facilities, services, security and outstanding team... More 

London
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed February 16, 2013

The Nairobi Hilton is right in the centre of town. There are the normal blocks which ensure you do not escape! There is one main restaurant (buffet style) which is good for breakfast but average for dinner. The bar lacks atmosphere and is frequented by ladies seeking work. The rooms are a little dated and could do with an upgrade.... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 9, 2013

OK hotel with small-ish rooms, but over $20 per day for internet use - per device, that is!! Paid $90 per night for an upgrade but all we got was access to breakfast and snacks at the club lounge - no room change and still no internet included. Would not stay here again. The Fairview Resort is much nicer, fairly... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment with regards of the size of the room, I am indeed very sorry... More 

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Tallinn, Estonia
1 review
2 of 5 stars Reviewed February 3, 2013

I paid 313 dollars for a small unfurbished room without access to breakfast or internet... Make your own conclusion. The location of the hotel is excellent but then again there are other hotels nearby too.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations. We... More 

Fredericksburg, Virginia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 2, 2013

This is the nicest hotel in Nairobi's central business district. The rooms are quite comfortable, even though some past reviewers have said outdated. Still, they take very good care of you here and will make any arrangement for sightseeing or business that you need. The pool area is very relaxing and the restaurants are good. The room service is extraordinarily... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience and sincerely appreciate the... More 

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