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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
A recent review
3 of 5 stars Reviewed November 4, 2010
Franz21 Pisa, Italy
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588 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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There are newer reviews for Hilton Nairobi
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Pisa, Italy
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 4, 2010

Very useful and kind staff, particularly at the front desk, but the place really needs a urgent room makeover + a shower that works properly + bathroom that does not turn into a sauna at every shower + a decent hair drier + better toiletries + remote controls that actually work + an ironing board that does not fall apart.... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations. We have noted your comment regarding the condition of the room... More

Hafnarfjordur, Iceland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 31, 2010

Totally insulting prices, this hotel is 3 star rather than 5, pricing is stupendous. the hotel is very well located but the pricing is to much to cope with . Teh other "5" star hotels in Nairobi of course have the same attitude but there is no reason to accept this, the prices are base don greed nothing else. The... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home... More

Winnipeg, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 23, 2010

I arrived early and stayed at a different cheaper hotel, and then moved to the Hilton to stay with a friend that had booked the Hilton for two of us. The rooms we average and clean, but a burnt out light in the room, caused my to use my little pocket flashlight to search for my clothes and materials for... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us in such detail. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home... More

Farmington Hills, Michigan
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 14, 2010

Nairobi traffic is gridlock at best. It took us 3 hours to travel the 12 miles from the airport to the Hilton. According to the shuttle driver this traffic is common and to be expected. Once we arrived they told us they were overbooked so our pre-paid Junior Queen Suite was not available so would we accept a Standard Room... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More

New Delhi, India
1 review
5 of 5 stars Reviewed October 13, 2010

I stayed at Hilton Nairobi for three days in July last week. It was a nice experience with friendly staff and clean rooms and excellent breakfast. Since it is centrally located we didn't find any difficulty in getting to places. They even helped us by arranging tour operators for Masai Mara safari. Only issue I could say is that the... More

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hiltonnairobi, Owner at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Asuncion, Paraguay
Top Contributor
633 reviews 633 reviews
109 hotel reviews
1,006 helpful votes 1,006 helpful votes
2 of 5 stars Reviewed October 1, 2010

Run down, service not as good as one would expect from 4 stars, rooms not quite ergonomic and small. There's much better in Nairobi.

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. We greatly appreciate your comments as we constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Senior Contributor
35 reviews 35 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 27, 2010

After a two week safari we were looking forward to a great place for a day room. Our room smelled musty as the air conditioner did not work. The floor under the carpet felt like it was about to disintegrate! I did tell the hotel and was informed that they are under renovation. That being the case they should have... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing the Hilton Nairobi during your recent visit to Nairobi and for taking the time to write and share our feedback with us. We greatly appreciate your comments as we always strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a... More

Alingsas, Sweden
1 review
4 of 5 stars Reviewed September 17, 2010

Excelent service and nice rooms in CBD Nairobi. Breakfast buffet esceeded our expectations.

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton during your recent visit to Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve highest quality standards possible. Hilton has always taken pride in ensuring that our guests have the feeling of it being... More

Londonderry, New Hampshire
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 5, 2010

This was a pretty good hotel, the service of the day staff was excellent, but the night shift wasnt as good (It seemed that i was distracting the attendant at the business center from her text messaging when i asked for help). The room was nice but the sofa bed and tv were from the 80s. I was really disappointed... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Plano, Texas
2 reviews
5 of 5 stars Reviewed August 5, 2010

Beautiful hotel that is in the center of Nairobi city and nice place to meet people.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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