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All 97 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #38 of 97 hotels in Nairobi
A recent review
4 of 5 stars Reviewed March 27, 2011
BartTheBeer Delhi
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590 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Delhi
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 27, 2011

The Hotel offers good hospitality and food. It's among the best hotel present in Nairobi. The Tower offer you the entire city view. Located at the prime location, it boasts of all the banks, eating joints and money exchange in proximity.

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West Richland, Washington
2 reviews
4 of 5 stars Reviewed March 22, 2011

this is a nice hotel but for the price nice doesn't really cut it. Since I spend most of my time in the room when I'm at the hotel for business that is where I expect price to show. Rooms are outdated and my bathroom area was in bad shape. Rooms are also very small (my colleagues room was much... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

It was a pleasure hosting you at the Hilton Nairobi, and we thank you for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our Hotel status, I am very sorry indeed that we have not... More

Kampala
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2011

Had a meeting in the middle of March at the Hilton and I did love the experience. Like so many reviewers have said here, the staff are truly wonderful people, always smiling, always willing to help. There's one called Helen from the kitchen department whose warmth was simply amazing, so amazing I promised her I'd be going back to Nairobi... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We are indeed proud to have hosted you at the Hilton Nairobi and we thank you very much for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. With pleasure we have noted your comment that you enjoyed the hospitality of our team members;... More

Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 13, 2011 via mobile

The entrance makes your expextations rise, then you exit the elavator your hart sinks, but your hart will stop when you see your room. Small, outdated, not clean. Dito for the bathroom. Do not go there!

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. Unfortunately we have not been able to meet your expectation during your recent stay, as you have mentioned; my... More

Toronto
Top Contributor
95 reviews 95 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 12, 2011

After reading an appalling review before I left I was leary of what to expect. It was a lovely surprise to be welcomed by the night staff. Our room was adequate, the beds great and a lovely big clean bathroom. No street noise. Best of all was the great breakfast buffet. We came back a week later for another night... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

It has been a pleasure hosting you at the Hilton Nairobi and for taking the time to write to us. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are proud to note that you had a great experience with our night team members as well as... More

Monte-Carlo, Monaco
Top Contributor
101 reviews 101 reviews
47 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed March 2, 2011

I had to be in Nairobi again and since there were lot's of conferences for VUOP's everywhere in town, my favourite hotels like Fairview and Serena were unavailable, so a friend who had a "corporate" rate booked me here. Grossly overpriced at usd 235 a night breakfast included (that is one of the reason they nickname it Nairobbery), but I... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding the status of our pool rooms, and I am very sorry indeed that... More

Vancouver, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 28, 2011

My dad and I have stayed here in 2008 and 2010, We originally booked this hotel because with a hilton you know the quality you are getting. We love it here. at first the security is a bit concerning (I'm not actually sure if the metal detector actually works. sometimes I have to take my purse off....other times I can... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

It was a pleasure hosting you at the Hilton Nairobi, and we thank you for taking the time to share your valuable feedback with us. We have noted your comment with regards of our hotel security and wish to confirm to you that we have checked and set our detector in such manner that it gives our security personnel the... More

Philadelphia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2011

We had read previous reviews that said that the Hilton in Nairobi is dated. It is still a wonderful hotel and it seemed anything but dated. I would recommend in highly.

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

I would like to thank you for your recent stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. We have noted your comment with regards of the previous reviews that our hotel is dated and in need for refurbishment. We concur with our guest... More

Johannesburg
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 9, 2011

Great location , as long as you NEVER leave the hotel, I found it way too hot, mosquito heaven and tense. The hotel provided a good base and even though housekeeping was not up to standard the manager upgraded my room on my next trip at no charge.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We have noted your comment that our rooms were a mosquito heaven and that housekeeping was substandard. I am very sorry indeed that we have not been able to meet your expectation during your recent stay; I have shared your comment with our Executive housekeeper to reiterate the importance of periodical fumigation as to minimize the presence of mosquitoes and... More

Hamburg, Germany
1 review
4 of 5 stars Reviewed January 19, 2011

Some of the comments about the Nairobi Hilton are a little unfair. I stay there regularly and while it can be grossly overpriced, good management and excellent staff make up for an ugly and dated building. Some of the rooms are really nice (if rather threadbare), I've had none of the problems other guests describe, it has generally good vibes,... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We have noted your positive comments with delight and highly appreciate your time taken to share your valuable feedback with us. It will be my pleasure to personally share your comments with our team members. Believe me, it is ratings such as yours that make all efforts truly worthwhile. Your comments about our security levels at the main entrance have... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

154 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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