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All 106 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Ranked #39 of 106 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed October 2, 2011
Bobui Guatape, Colombia
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647 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 2, 2011

I like to be reasonable when reviewing anything but on this occasion I feel compelled to be forthright. I stayed here on a business trip back in July and cannot understand why it has so many good reviews. In a nutshell, for the price this hotel is a disgrace, trading on the Hilton name at prices that are simply extraordinary... More

Was this review helpful? Yes 2
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted, and agree with your comment that our property is dated and needs refurbishment, and I have the pleasure to advise that we are in the progress of a... More

Guatape, Colombia
Top Contributor
63 reviews 63 reviews
60 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 2, 2011 via mobile

After a 24 hours journey from Ethiopia, we have decided to splurge at Hilton and recharge our spirit. Location, breakfast, lobby, and staff were perfect. However, the rooms were a bit blend, old, and small. It's not terrible. But I thought for what we paid, the room would be a little better. I guess hotels in Nairobi is overall towards... More

Was this review helpful? Yes
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and... More

Sydney
Top Contributor
131 reviews 131 reviews
64 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed September 22, 2011

Well located and reflective of the Hilton standard..a little tired, but a standout in Nairobi. Rooms aren't great and you just get the sense it trades on location and name alone and is kept busy by the business clientele and other official visitors to the city. It's clean, facilities are good and if you need to spend some time in... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and... More

Grantham, United Kingdom
Top Contributor
73 reviews 73 reviews
63 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed September 22, 2011

Hilton prices, motel quality! The rooms are tiny, cramped and old. The bathroom fixture were hanging of the wall, light fitting held together with plastic straps and the ceiling had mould growing on it. When I complained I was asked what I expected as the building was old. Again,breakfast and internet access were an extra charge!! Avoid this like the... More

Was this review helpful? Yes 2
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

I’d like to thank you indeed for staying with us during your recent visit to Nairobi and likewise for taking the time to share your valued and very detailed feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations.... More

Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2011

First time in Kenya, so wanted a secure, clean hotel. That is exactly what we got. The rooms are clean and tidy, staff are very friendly, and the security is good to see. There are even airport style metal detectors on the door. Good basic facilities that you would expect. The only thing I found staying on the pool level... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We thank you for your comment that being your first time here in... More

Hollviken, Sweden
Contributor
20 reviews 20 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 18, 2011

Hospitality of people working in Hilton Nairobi is something that makes this hotel 5* more than anything else. Yes, rooms are clean and nice (I do not think furniture is really like 5* in Europe, but it was fine for me, always clean and tidy), there is everything you need, great food, pool, beauty center (coffee scrub is amazing!), but... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests’ expectations.... More

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 14, 2011

Though its termed a 5 star, its not a 5 star by any service standards. Very average services, tiny rooms with average facilities, seperate charge for room service and internet, average restaurants, though located centrally, but too much traffic outside, and too little space to park. Overall, it might be a value for money for a traveller looking at some... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment about our hotel rooms, and therefore I have the pleasure to advise that we are indeed in the progress of a master plan... More

Exmouth, United Kingdom
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 13, 2011

Stayed here 6 nights. Friendly, but some of the fittings are tatty and need updating. Was reminded of my first visit to Kenya when I stayed at the same hotel 11 years ago Jockey club a bit quiet except Friday when Karioke was on Internet art 1500KS/day was expensive, particularly as connections were sometimes down

Was this review helpful? Yes
Green Bay, Wisconsin
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 12, 2011

The rooms are small and furnished with furniture that must be at least 30 years old. The service is a bit slow, but to be expected in many East African countries. However, the toiletries provided in the room, as well as the morning breakfast, were both amazing.

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment that our rooms are small and furniture is old, which I have the pleasure to... More

los angeles
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 10, 2011

This has to be one of the worst, most overpriced, hotels I’ve ever stayed at. I read the reviews about it online so I knew it wasn’t going to be the best, but since I have a family member who works for the Hilton chain, I was able to get a decent rate (which was still crazy expensive for what... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to comment in detail about your experience. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. During your recent stay with us, we are glad... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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