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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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808 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 25, 2013

ALL 3 elevators were out on one of the evenings I stayed. Only 1 of the 3 elevators ever worked. Two of the hard boiled eggs had black yolks. The people really care and do what they can to make you happy. You simply cannot compensate for a building that is in such poor repair. The fruit for dinner was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the physical status of facility, I am pleased to advise... More 

Kampala, Kampala, Uganda
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 24, 2013

The hotel looks beautiful on the outside and it has a convenient location if you have meetings within the city. The hotel staff however are another story. Right from the receptionist we found. She was very unhelpful. My room had a dirty bathroom with the shower head spitting water at me. My colleague and i had asked for rooms on... More 

Was this review helpful? Yes 1

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Johannesburg, South Africa
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 23, 2013

I am a South African and perhaps we are spoiled when it comes to hotels. For about $130 I can get a beautiful 3 star hotel that is modern, clean and has friendly staff. I have stayed in many Hilton Hotels around the world and know what standard to expect. The Hilton is centrally located and cost me just over... More 

Was this review helpful? Yes
Manuela B, Director of Operation at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi although I regretfully see that we did not manage to meet your expectation during this stay. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery,... More 

Haarlem
Level Contributor
49 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 23, 2013

Stayed one night before going off on safari. The hotel is in a need of a facelift (including in the bathroom). The dining areas are a bit average compared to the Hiltons in Europe but the food itself is very good and the breakfast service also good. The extra facilities such as gym and outdoor swimming pool are also good.... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Falls Church, Virginia
1 review
5 of 5 stars Reviewed April 18, 2013

The experience that my wife and I had at the Hilton Nairobi was the absolute best that we have ever had at any Hilton property worldwide. The staff was exceptionally helpful from the front desk to the executive lounge to the dinning service staff in the restaurant. The upkeep of the hotel and the room was magnificent. Any expressed need... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you and appreciate your positive comment that you and your wife had indeed a wonderful time... More 

Switzerland
Level Contributor
393 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 483 helpful votes
4 of 5 stars Reviewed April 12, 2013

Unlike many other hotels from the Hilton chain, the Nairobi Hilton has some local touch, especially at the executive lounge. Enjoy the breakfast there, or a comfotable afternoon tea. The rooms are quite spacy. A good place to come back again.

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad to... More 

Tananarive, Antananarivo, Madagascar
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 12, 2013

The very first thing i like about this hotel is, it serves as a mark/reference point while in town, because it is at the center of nairobi city and everyone knows it so it is difficult to get lost. Accommodation services are good and reservations are possible. The hotel is close to all kind of supermarket and so making it... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad... More 

Antwerpen
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 10, 2013 via mobile

The hotel is located in the. Heartache city so the location is ok. The lobby, restaurant and executive lounge are well maintained and look up to date. The rooms however need refurbishment. The room we had provided all the necessary like 2 bathrooms, separate saloon, separate bedroom however the outlook of the room washout of date. Staff tried to falsely... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad... More 

London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 9, 2013

We had a pleasant stay at the Hilton Nairobi! The thing we loved most was the delicious food that was served We did however feel that the decor was very drab and the hotel was in need of an urgent refurb. We upgraded to a junior suite and although the room size was quite decent, the decor, and slight mouldy... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad to... More 

Geneva, Switzerland
Level Contributor
139 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 stars Reviewed April 8, 2013

If this Nairobi hotel represents Hilton standards, then I am afraid that the chain is in real trouble. I have stayed in better 15 dollar a night motels on road trips in Latin America, than this so called Hilton property. The rooms are really old, frayed, ill maintained and quite small; definitely not worth the nearly USD 250 which I... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

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