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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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678 reviews from our community

Traveler rating
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    54
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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There are newer reviews for Hilton Nairobi
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Gloucester, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 18, 2012

Very nice, clean and friendly staff... Good food and the gym and swimming pool were also very handy. We had a late check in and there was a mix up with our room, the staff wer very good to us and gave us a choice of three rooms to pick from including a free upgrade. The only down side to... More 

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

North Wales
Top Contributor
50 reviews 50 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 18, 2012 via mobile

Exactly what you would expect from an African Hilton. Not 5 star but more than acceptable with the usual (for Africa) facilities. Resturant serves either al-a-cart Italian or a varied buffet style offering both of which are more than acceptable. A cafe style area serves light snacks if you don't want a full meal. All served with the usual smiles... More 

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I would like to thank you for your positive comments about our facilities, food served in our restaurants and sincerely... More 

Minneapolis
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 15, 2012

I thought this hotel would be a convenient place to do business in Nairobi. It wasn't. Not only does the hotel charge (roughly $25/day) for Internet access; it also limits you to one device. I tried to get around this by using my laptop in the room and my iPhone while in the restaurants and a meeting room. But the... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comment about our internet connection limitation, I am indeed very... More 

Ithaca, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2012

After a long flight from the US, the staff at the Hilton met us at the airport and offered us cold juice during the ride from the airport to the hotel. We were traveling with a service dog and were welcomed and treated with respect by everyone at the hotel. The room was spacious, the bed was comfortable and clean,... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. Thank you for the fine compliments you have made about the... More 

Johannesburg, South Africa
Top Contributor
85 reviews 85 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 12, 2012

For business, there is nothing wrong with this hotel. In the centre of Nairobi, with mad traffic, I am not sure if there is a right place to be. The hotel is a bit dated,but i found my hotel room to be clean, and to have all I needed. The pool bar is great and the hotel has a nice... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We are glad to note your fine compliment you made about our facility and though dated, I am... More 

nyc
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2012

If you like the hustle of a city, this location is great. In the center of town, short walks to everything. Beautiful boulevards, motorcycle taxis as well as lux ones. Very security conscious; gates, guards, screening on entrance. Very pleasant pool and garden dining on the third level. Our room had its own private terrace at pool level. Elegant, quiet,... More 

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi once again and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being... More 

Bon Accueil
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 5, 2012

You feel really at home and safe with all the threats around. The food was excellent and the personnel very helpful and attentive. I am planning to stay there again sometime latter this year. STRONGLY RECOMMENDED.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Lincoln, Nebraska
Top Contributor
135 reviews 135 reviews
78 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed February 23, 2012

We arrived late and just spent the night to catch a flight in the morning. Good service, fast check in and the rooms are good. I read some reviews that they were old, they were, but not in a bad way. They were nice.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Bradford UK
Top Contributor
54 reviews 54 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 15, 2012

Had a two night stay here with a colleague. Compared with a the regional hotel at Homa Bay it was a palace but in reality it was run of the mill for a Hilton. The public areas are well furnished and clean, the rooms are a little dated and are ready for a refurb. The restaurants served good quality food... More 

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

San Francisco, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 11, 2012

I helped organize a trip for 40 participants, and Hilton Nairobi was by far the most disappointing part. First, we got put on the "Pool" level, which had outdated and barely functioning rooms. Multiple rooms had issues with AC. The shower in my room malfunctioned, flooding the whole bathroom so I had to move in the middle of the night.... More 

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us .We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest’s expectations. We have... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#22 Luxury Hotel in Nairobi

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