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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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695 reviews from our community

Traveler rating
    110
    218
    206
    106
    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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New Delhi, India
Top Contributor
52 reviews 52 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 13, 2012

I visited Nairobi in 4th-8th May 2012 and stayed in this Hotel . The location of this hotel is very good as lot of night clubs , Business Exhibition centre (KIECC) , shopping markets , banks, ATM are nearby to this hotel . You can bring Pizza from the Pizza shop just oppsite the Hotel . From Airport it takes... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More 

UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 28, 2012

Unbiased Review : Been staying at this hotel for too long; since franchise seems in need of funds: room furniture, TV sets, just about working fridges bathrooms nothing as changed since with age four decades Airlines/tour operators are already moving to other hotels around Nairobi, Good sleep quality after a long haul flight or safari by deluxe poolside rooms is... More 

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

UK
Top Contributor
74 reviews 74 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed April 27, 2012

Starting with a positive the rooms are clean! The whole hotel is something like going to your grand mother's house that was last done up in the 60's. The staff are not at all attentive, you can get in the exec lounge just by knocking on the door! Checkout and check-in both took ages. Having seen the bad reviews I... More 

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We appreciate your compliments... More 

Saint Joseph, Michigan
Top Contributor
343 reviews 343 reviews
77 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed April 23, 2012

This hotel was a great place to stay after a hot safari and a long flight. The food was great and the staff was friendly and courteous. For Africa, this is not a bad hotel. However, do NOT go out after dark. Nairobi has become a crime-ridden city and these days, Westerners are targeted.

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience and sincerely appreciate the fine... More 

norwich
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2012

We arrived at this Hilton, coming directly from a very pleasant stay at the Hilton in Zanzibar with very comfortable room and high standards overall, as expected from a Hilton. I had stayed at this Hilton in Nairobi 27 years ago, and to my astonishment the room did not seem to have changed or been updated in any way. It... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Nairobi
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 13, 2012

..was on my way to a date at the jockey club upstairs.sat downstairs with my boyfriend..had coffee and delicious cake..then headed for drinks..all was well till the "soldiers" at the lift asked me for my ID..now this was waaaaayy before terrorist threats..behind me were foreign backpackers younger than me with dusty shoes and huge bags containing( only god knows what)..were... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your encounter... More 

Cambridge, United Kingdom
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 13, 2012

Stayed here on business for a week prior to visiting Dar and then Johannesburg. The hotel is old, and in need of an update. Rooms are bare, dirty and tired. We rang ahead to get the hotel to meet us at the airport, and were happy they were on time, slightly less so that the vehicle they sent had no... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our hotel status and I have the pleasure to advise that we are indeed in the progress of... More 

Staines, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 13, 2012

If you apply local standards you will soon see that the Hilton has some outstanding qualities. If you try to apply standards seen in other parts of the world you may be easily disappointed. We made our decision based on its central location and the outstanding security measures. We also wanted to be able to get to Wilson airport easily... More 

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More 

Kampala, Uganda
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 12, 2012

With the recent threats from terrorists in Nairobi, the hotel has impressive security measures and pretty fast too. The location is pretty good too as it is right in the middle of town and one can easily walk out at any time to get what they need without a hassle. However, the carpets in the room look a bit old.... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality... More 

Ghent, Belgium
Contributor
17 reviews 17 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 11, 2012

The hotel has an impressive lobby and equally impressive security measures before you actually get in. We arrived in the middle of the night, but the check-in was quite fast and smooth. The hotel is in need of a bit of an overhaul. The rooms, elevators and hallways look a bit tired and outdated. The breakfast buffet was of good... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We do appreciate the... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#23 Luxury Hotel in Nairobi

177 photos of this hotel

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