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Hilton Nairobi

4.0 of 5
Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
Best prices for: 1 room 1 guest
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Ranked #38 of 122 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed February 22, 2013
Cornell S Chicago, Illinois, United States
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747 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Chicago, Illinois, United States
Contributor
13 reviews 13 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 22, 2013 via mobile

I have visited Nairobi on several different occasions, but this was my first stay at a Hilton as a Gold member. I found the check-in process quite efficient and I was happy to have gotten a free room upgrade from a Queen Hilton guest room to a King Hilton Executive room with access to the club lounge. I found the... More 

Was this review helpful? Yes 2
martin v, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

globalflyereal
Top Contributor
89 reviews 89 reviews
56 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed February 22, 2013

The hotel has a shuttle service for a fee to/from the airport and is best to book in advance. Traffic is a nightmare from the airport to the city so allow plenty of time! Security is very tight and all cars are screened by security and then as are guests before entering the building. The staff were all very friendly.... More 

Was this review helpful? Yes 1
martin v, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you and appreciate the fine compliments you make about our facilities, services, security and outstanding team... More 

London
Top Contributor
83 reviews 83 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 16, 2013

The Nairobi Hilton is right in the centre of town. There are the normal blocks which ensure you do not escape! There is one main restaurant (buffet style) which is good for breakfast but average for dinner. The bar lacks atmosphere and is frequented by ladies seeking work. The rooms are a little dated and could do with an upgrade.... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 9, 2013

OK hotel with small-ish rooms, but over $20 per day for internet use - per device, that is!! Paid $90 per night for an upgrade but all we got was access to breakfast and snacks at the club lounge - no room change and still no internet included. Would not stay here again. The Fairview Resort is much nicer, fairly... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment with regards of the size of the room, I am indeed very sorry... More 

Tallinn, Estonia
1 review
2 of 5 stars Reviewed February 3, 2013

I paid 313 dollars for a small unfurbished room without access to breakfast or internet... Make your own conclusion. The location of the hotel is excellent but then again there are other hotels nearby too.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations. We... More 

Fredericksburg, Virginia, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2013

This is the nicest hotel in Nairobi's central business district. The rooms are quite comfortable, even though some past reviewers have said outdated. Still, they take very good care of you here and will make any arrangement for sightseeing or business that you need. The pool area is very relaxing and the restaurants are good. The room service is extraordinarily... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience and sincerely appreciate the... More 

Riga, Latvia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 30, 2013

We spent two nights at Hilton hotel in Nairobi. Overall one can feel safe here, but prices at restaurant are too high. Meanwhile breakfest buffet is nice. Rooms are clean and quite. Staff is friendly and helpful. Location is good as well.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad... More 

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 28, 2013

Great welcome! Wonderful Kenyan hospitality shown by entire staff. Clean room and bathroom. Wonderful service at the dining room. Good & healthy food. Wonderful service at the Jockey Club Bar, with some good entertainment. Beautiful flower arrangements. Very, very friendly and extremely helpful staff. Clean hotel overall.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience and sincerely appreciate the outstanding... More 

St. Catharines, Canada
Top Contributor
53 reviews 53 reviews
23 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

If you are going to Nairobi and qould like to be in downtown area, there is no hotel better than Hilton. The rooms are beautifully maintained and all have very good views of downtown. Breakfast is great and pool is a place to enjoy relaxation after a long day. Ihighly recommend this hotel.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We thank you... More 

cumming, ga
Top Contributor
51 reviews 51 reviews
24 hotel reviews
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed January 20, 2013

The Nairobi Hilton is showing its age a bit, but the staff and caring service make up some for the serious need of a make-over. My wife and I have now stayed there twice during the previous 10 months and while we would certainly return again, I would be much happier if the rooms and hallway areas could be upgraded... More 

Was this review helpful? Yes 6
Manuela B, Operations Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you and appreciate the fine compliments you make... More 

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