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Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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808 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
San Francisco, California
Level Contributor
169 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
3 of 5 stars Reviewed July 2, 2013

This is an old Hilton hotel located in the business district of Nairobi offering the usual business amenities. Overall it is quite safe with lots of security (metal detector entrance, security guards at the elevators) which is important for downtown Nairobi. The room is generally clean but shows its age and needs renovation soon, especially the old musty carpet. Bathroom... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations. Thank you very much for choosing to stay at... More 

Nairobi, Kenya
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 1, 2013

I have organised or attended events at The Hilton many times. One event was company rebrading, the other investor briefing and lastly an AGM for our company. Hilton is a very convenient location because of its location at the heart of Nairobi CBD. The hotel facilities are awesome, good security at the entrance and a high class swimming pool upper... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Pune, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

The front lobby desk did not assist me in claiming the HHonors points at the time of arrival. The journey ambassador comes very late at around 11:00 AM, but even she is not aware of the HHonors system. She was able to change the email address which was wrong but she was denying that she couldnt change. Finally convinced her... More 

Review collected in partnership with Hilton Hotels & Resorts

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Fontenay-aux-Roses, France
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 28, 2013

Perfectly located in the city centre of Nairobi. The Hotel has a large and beautiful entrance hall. Rooms are clean, but a bit old and need to the renovated, but the staff is really really really well trained and helpful... unlike some/most hotels in Nairobi. Great Restaurants & Breaskfast.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you and we thank you for taking the time to share your valuable feedback with us. At Hilton we greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. We thank you and appreciate your good comment about the beautiful entrance and cleanliness... More 

Vilnius, Lithuania
1 review
2 of 5 stars Reviewed June 22, 2013

I do not believe that it is fair to charge 5 nights, if you stay at the hotel only 3 nights. They charge you one full day extra for an early arrival (2am), and one full day extra for a late departure (9pm).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Mr. Maskeliunas, Thank you for choosing to stay with us at the Hilton Nairobi. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

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Zurich, Switzerland
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 20, 2013

Typical Hilton right in the center of Nairobi's business district. As usual, thanks to my gold membership, I got upgraded to the executive floor with access to the executive lounge which offers free refreshments and WiFi. The room was nice, the bathroom however very very small. At check-in the receptionist offered to upgrade to a suite for a very reasonable... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We thank you... More 

Lagos, Nigeria
1 review
3 of 5 stars Reviewed June 19, 2013

Hotel location is excellent. It is located in the heart of Nairobi Central Business District. So if your desire is to get to know Nairobi, it is an excellent choice. However, if you are in transit with a flight to catch early the next day, then you are better off with an hotel closer to the airport.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nairobi, Kenya
1 review
5 of 5 stars Reviewed June 17, 2013

If you go to Nairrobi and stay anywhere else you are making a huge mistake. Location, staff, facilities all point to one place...the Nairobi Hilton. The staff made you feel welcome from the minute you walk in the door. Security is great but not intimidating. The execuitve loungs staff is the most professional anywhere this from someone who stays over... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. We are glad to note that you were satisfied with your overall experience and appreciate your excellent comment that Hilton is a place to visit while at Nairobi. We appreciate your compliments to our team members outstanding hospitality... More 

Kabale, Uganda
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 15, 2013

Wonderful atmosphere at the Hilton, good staff and comfort. Excellent meals and good coffee at Cafe Americana. Security personnel were helpful and approachable. The room was big and comfy. I recommend it for every traveller to Nairobi.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations. We... More 

Leicester, United Kingdom
1 review
5 of 5 stars Reviewed June 13, 2013

My wife and I spent a night at the Hilton to celebrate her birthday. It was a last minute decision as we were meant to stay in another hotel but it was fully booked. Everyone at the Hilton hotel from the Security outside and the receptionists were approachable and very polite. The room was big enough, enjoyed coffee making facilities,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you for the fine compliments you make about the hospitality of our team members on arrival... More 

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