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All 101 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Ranked #40 of 101 hotels in Nairobi
A recent review
4 of 5 stars Reviewed September 7, 2011
Ingmar53 Washington DC, District of Columbia
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601 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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There are newer reviews for Hilton Nairobi
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los angeles
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed September 10, 2011

This has to be one of the worst, most overpriced, hotels I’ve ever stayed at. I read the reviews about it online so I knew it wasn’t going to be the best, but since I have a family member who works for the Hilton chain, I was able to get a decent rate (which was still crazy expensive for what... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to comment in detail about your experience. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. During your recent stay with us, we are glad... More

Washington DC, District of Columbia
Top Contributor
93 reviews 93 reviews
69 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 7, 2011

When my favorite Nairobi hotel, the Fairview, was unavailable, I reluctantly booked at the Hilton after getting an online discount. I had stayed at the Hilton on my first visit to Nairobi 4 years earlier and was not impressed. Things have changed--most notably in the friendliness of the staff. After a hard 2-week business trip in remote parts of East... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Los Angeles, California
Top Contributor
76 reviews 76 reviews
42 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 28, 2011

The Nairobi Hilton's picture on its website is somewhat creatively photographed, and looks a bit more dated that it appears in the evening light with its city lights and sunset background. The hotel is located downtown (expansive) and in an area that I would not walk after sunset. Views from the hotel are anything but pleasant. Nairobi is not picturesque,... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations.... More

Northumberland National Park, United Kingdom
Top Contributor
60 reviews 60 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 25, 2011

Well maintained hotel, caught in a bit of a time warp, the fittings were old, but the room was comfortable, and the bathroom worked well. The food in the Italian section of the restaurant, was good and roomservice breakfast (at 5am) was excellent. All the staff we encountered were very helpfull.

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted, and agree, your comment that though our property is dated, the rooms are comfortable and bathrooms well maintained. I have the pleasure to advise that we are in... More

Singapore, Singapore
Top Contributor
97 reviews 97 reviews
88 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed August 24, 2011

We booked a meeting for 30 senior managers for 5 days in June. While the meeting arrangements were well organised, the after billing was just awful. Participants were billed for meeting attendances when they had already left the country before that date, Wrong charges galore - senior management did not really care to solve the issues Never a meeting in... More

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hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. Unfortunately we have not been able to meet your expectation during your recent stay, as you have mentioned in... More

Pine Mountain, Georgia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 21, 2011

I stayed at the Nairobi Hilton for a week to attend business meetings held in their conference center, and for the weekend to relax afterward. The hotel is an older, classic building located in the center of Nairobi – it has two restaurants, an excellent coffee shop, a pool and fitness center, business center and meeting rooms, as well as... More

Was this review helpful? Yes 2
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment about your experience on arrival at the airport,... More

ottawa
Contributor
12 reviews 12 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 21, 2011

We recently stayed at this hotel with our 4 children for a 1 night stop-over in Nairobi. We were met immediately at the airport and promptly dirven to the hotel. The rooms were clean and comfortable, but still in need of some upgrading,which I believe is in the planning. We had a great dinner and beautiful buffet breakfast at the... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us ; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment that our rooms are old and in need of some renovation, which I have... More

Cheyenne
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2011

My 24 yr. old daughter and I were traveling to Kenya to work at an orphanage in Nakuru for a week. Rightly or wrongly, we were advised not to travel or go out after dark. We arrived in Nairobi in the early evening and needed a place to stay that night before going to Nakuru the next day. The Hilton... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We highly appreciate the fine compliments you have made about our property and our hospitality, which we have shared with our... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 18, 2011 via mobile

Came over this eve to have a drink n meet a business patner who is a health club member,1st meeting venue was occupied n had to move to the bar,b4 getting there a security officer approches n asks realy out of the world Qs n says we r not welcome,this is 2011,dnt judge pple by luks,finally they wnt sell to... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us to share your valuable feedback. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet... More

Dubai
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 16, 2011

We had two one night stays here before and after our trip to Malindi. We initially chose the Hilton because compared to all the other international hotel groups, it offered by far the best room rate. What really made our stay special was the attitude of the staff. They were polite and friendly, and nothing was too much trouble for... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home as well as constantly strive to achieve the highest quality standards. We highly appreciate your fine... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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