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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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678 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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Edmonton, Canada
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 9, 2012 via mobile

I knew this place had bad reviews and had no intention of staying there, but chaos at the airport (12 hour closure) changed plans. We needed a hotel that was available and close to the airport. Rooms are dumpy, very old and in need of a refresh. The TV is very small, an old tube and the color was completely... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our hotel status and Televisions, I am indeed very sorry for we have not been able to meet... More 

Los Angeles, California
Top Contributor
85 reviews 85 reviews
65 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed May 29, 2012

I stayed here for two separate nights in May 2012. Everything is as expected of a Hilton-branded hotel. Full services, 2 restaurants, no in-room movies. Room service quality and presentation was good (Breakfasts and Dinners) and delivered in the time promised w/ clean utensils, cups, etc. Security seemed on par with most other tourist-centered venues. The bell desk kept a... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We sincerely appreciate the fine compliments you make about our quality of service, food and the hospitality of... More 

Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed May 26, 2012

I was sad to arrive in my room and see the age and quality of the furnishings and bathroom. I'd rate it a normal 2 star room. The bed was comfortable and the food in the buffet was good enough...nothing to write home about. The staff were friendly and helpful as you can expect. Security for the hotel was good.... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

Nairobi
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 19, 2012 via mobile

Pity about the location over the last two or three decades downtown Nairobi is not considered safe, pleasing or merely Even happening as opposed to Westlands. Hilton should consider opening a second property in Karen or something. the property has been refurbished but still lacks the punch! Take note from the likes of Tribe and Sankara.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, thank you for your critcial but constructive feedback following your recent stay with us. The re-location of the hotel is not something easy to address, but at the same time for some it is the perfect location, whereas for others it is not; no doubt this depends on where the business is conducted by the guest. As for... More 

Burlington, Vermont
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 18, 2012

Enjoyed my stay at this hotel. location is great. Staff was very friendly and helpful. Restaurant was nice and food was very good, a little overpriced though. The room itself was just average at best. Seems a little overpriced simply based on the room. But I would return simply for the location and the staff.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience; I sincerely appreciate your gratitude... More 

Maidenhead, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2012

I've been many times in this hotel and I always get a very warm welcome. Food is excellent and service could not be better. Is on the center of Nairobi, so excellent for business. Everybody is kind and on the Travellers restaurant they do a different country theme every night. I've good room upgrade most of the times I've been... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience; we sincerely appreciate your... More 

New Delhi, India
Top Contributor
50 reviews 50 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 13, 2012

I visited Nairobi in 4th-8th May 2012 and stayed in this Hotel . The location of this hotel is very good as lot of night clubs , Business Exhibition centre (KIECC) , shopping markets , banks, ATM are nearby to this hotel . You can bring Pizza from the Pizza shop just oppsite the Hotel . From Airport it takes... More 

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More 

UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 28, 2012

Unbiased Review : Been staying at this hotel for too long; since franchise seems in need of funds: room furniture, TV sets, just about working fridges bathrooms nothing as changed since with age four decades Airlines/tour operators are already moving to other hotels around Nairobi, Good sleep quality after a long haul flight or safari by deluxe poolside rooms is... More 

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

UK
Top Contributor
74 reviews 74 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed April 27, 2012

Starting with a positive the rooms are clean! The whole hotel is something like going to your grand mother's house that was last done up in the 60's. The staff are not at all attentive, you can get in the exec lounge just by knocking on the door! Checkout and check-in both took ages. Having seen the bad reviews I... More 

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We appreciate your compliments... More 

Saint Joseph, Michigan
Top Contributor
342 reviews 342 reviews
77 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed April 23, 2012

This hotel was a great place to stay after a hot safari and a long flight. The food was great and the staff was friendly and courteous. For Africa, this is not a bad hotel. However, do NOT go out after dark. Nairobi has become a crime-ridden city and these days, Westerners are targeted.

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience and sincerely appreciate the fine... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#22 Luxury Hotel in Nairobi

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