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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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698 reviews from our community

Traveler rating
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    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 8, 2012

I've lived across East Africa for a few years, so when work moved me to Kenya I decided to treat my girlfriend and I by staying in the Hilton while we get set up....what a mistake! It certainly hasn't changed since the 70's (similar to Addis Ababa Hilton) at over $270 our room was pretty basic. Noisy traffic outside, and... More 

Was this review helpful? Yes 2
martin v, General Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. Unfortunately we have not been able to show this to you during your recent stay, as you indicated in... More 

Tolyatti, Russia
Top Contributor
115 reviews 115 reviews
52 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed November 7, 2012

this is really an old hilton hotel, quite similar to hilton addis. much needed for a facelift to maintain the reputation for hilton international chain branding. rooms are really old hence not a comfortable feeling. internet is chargable hence a negative point for a business traveller. not much plus points hence would recommend better hotels especially located at the westlakes.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is not the quality what you might expect of a Hilton elswhere in the world and it was reasonable expensive for the state the rooms are in. It is time the Hilton coorperation starts investing in an upgrade for this hotel. The staff is most kind and do their best to make it work. The rooms are outdated and... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the physical status of our rooms compare to the price,... More 

Accra, Ghana
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2012

There are many more modern places to stay in Nairobi, but the Hilton still has the claim to be closest to the heartbeat of Nairobi city center. Accessible to all the facets of city light within a copule of blocks, and still has enough comfort and convenience behind its doors. The rooms are a bit cramped but generally clean. The... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We appreciate your... More 

Montreal, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 22, 2012

The hotel was very nice and the service was good. The only issue was the standard rooms were a bit noisy. However, they gave us a new room when we complained. The buffet breakfast was a bit expensive but looked amazing. They allowed me to order a smaller breakfast for a discount price.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted that your room was noisy, I am indeed very sorry for this but I... More 

Tucson
Top Contributor
65 reviews 65 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 18, 2012

I had read the reviews before I booked at the Nairobi Hilton. I was advised not to expect "true Hilton" ... eg not as posh as some might be. Fair enough, it is in an area which struggles economically so that seems appropriate. And, there are parts of the hotel and rooms that do seem "tired" but they were clean... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment with regards of our facility status, I am pleased to advise that... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 13, 2012

I booked a room and was persuaded to upgrade to the executive suites at the reception. It would be a good deal if you snack/drink/entertain a lot at the executive lounge (which has food, alcohol, newspapers, books and board games.) Pros: - Friendly staff (except for 1 incident at the business centre re wifi connection) - High security (all visitors... More 

Was this review helpful? Yes 2
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you and appreciate the fine compliments you make... More 

Capetown
Contributor
16 reviews 16 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 8, 2012

We didn't plan to stay in this hotel, but due to a delayed flight we were booked in the Hilton by the airline. The hotel is a beautiful, elegant old place, but definitely a bit "tired". Dinner was a buffet and not bad. I can only agree with previous reviews. The hotel is in desperate need of a facelift. Overall,... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the condition... More 

Sacramento, California
1 review
4 of 5 stars Reviewed October 5, 2012

I stayed here for 9 days and the staff was great. Food in the hotel restaurant was a little expensive and the room was outdated and needed to be renovated. The hotel is located in a good location downtown. The room was expensive for what you get, so you should definitely shop around before you decide. I'm sure there are... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our food... More 

Baltimore, Maryland
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

I stayed at this hotel after a 17 day camping safari through East Africa. I found it to be a somewhat outdated building with a strange architectural circular design. the bathrooms can definitely use some work. However everything did function perfectly. That's the worst I can say about this hotel. It is in a prime location. It is close to... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the condition... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#23 Luxury Hotel in Nairobi

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