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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #39 of 96 hotels in Nairobi
A recent review
3 of 5 stars Reviewed August 24, 2011
rini47 Singapore, Singapore
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595 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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There are newer reviews for Hilton Nairobi
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Singapore, Singapore
Top Contributor
97 reviews 97 reviews
88 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 24, 2011

We booked a meeting for 30 senior managers for 5 days in June. While the meeting arrangements were well organised, the after billing was just awful. Participants were billed for meeting attendances when they had already left the country before that date, Wrong charges galore - senior management did not really care to solve the issues Never a meeting in... More

Was this review helpful? Yes
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. Unfortunately we have not been able to meet your expectation during your recent stay, as you have mentioned in... More

Pine Mountain, Georgia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 21, 2011

I stayed at the Nairobi Hilton for a week to attend business meetings held in their conference center, and for the weekend to relax afterward. The hotel is an older, classic building located in the center of Nairobi – it has two restaurants, an excellent coffee shop, a pool and fitness center, business center and meeting rooms, as well as... More

Was this review helpful? Yes 2
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment about your experience on arrival at the airport,... More

ottawa
Contributor
12 reviews 12 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 21, 2011

We recently stayed at this hotel with our 4 children for a 1 night stop-over in Nairobi. We were met immediately at the airport and promptly dirven to the hotel. The rooms were clean and comfortable, but still in need of some upgrading,which I believe is in the planning. We had a great dinner and beautiful buffet breakfast at the... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us ; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment that our rooms are old and in need of some renovation, which I have... More

Cheyenne
Contributor
14 reviews 14 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2011

My 24 yr. old daughter and I were traveling to Kenya to work at an orphanage in Nakuru for a week. Rightly or wrongly, we were advised not to travel or go out after dark. We arrived in Nairobi in the early evening and needed a place to stay that night before going to Nakuru the next day. The Hilton... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We highly appreciate the fine compliments you have made about our property and our hospitality, which we have shared with our... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 18, 2011 via mobile

Came over this eve to have a drink n meet a business patner who is a health club member,1st meeting venue was occupied n had to move to the bar,b4 getting there a security officer approches n asks realy out of the world Qs n says we r not welcome,this is 2011,dnt judge pple by luks,finally they wnt sell to... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us to share your valuable feedback. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet... More

Dubai
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 16, 2011

We had two one night stays here before and after our trip to Malindi. We initially chose the Hilton because compared to all the other international hotel groups, it offered by far the best room rate. What really made our stay special was the attitude of the staff. They were polite and friendly, and nothing was too much trouble for... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home as well as constantly strive to achieve the highest quality standards. We highly appreciate your fine... More

Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 14, 2011

Stayed here at the end of my Safari/Kilimanjaro trek as I wanted to be in luxury for my last night in Kenya. I wouldn't describe this hotel as a luxury hotel, it was pretty basic and what I would normally consider expensive. But you are in Africa and actually having staff with good customer service skills was welcome, despite the... More

Was this review helpful? Yes
hiltonnairobi, Ddirector of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Singapore
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 4, 2011

Centrally located, the Hilton is in a perfect place for movement around Nairobi. It's within walking distance to most of the major sites in Nairobi (or at least from the POV of a tourist). The facilities are good, there's a swimming pool which I didn't use but the fitness centre is really quite well equipped. Good to unwind after a... More

Was this review helpful? Yes
hiltonnairobi, Director of operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More

Cape Town Central, South Africa
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 2, 2011

I think this is the 5th time I have stayed here and sadly things have gotten worse. At check in the Hilton Honors desk was unmanned, meaning a queue to register. Unfortunately despite it being 4pm, the room was not ready, although reception did arrange free coffee whilst I waited the 30 minutes. The room was little more than adequate... More

Was this review helpful? Yes 2
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment that our HHonor’s desk was unmanned and your room was not ready upon arrival... More

Los Altos, CA
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 30, 2011

I wrote to the hotel in advance to get a cab to pick us up from the airport after our over seas flights from the US. The Hilton rep was there waiting for us after customers and arranged a cab for us at a very reasonable price. The hotel is in a great location in central Nairobi. As part of... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are glad to note that you enjoyed your reception upon arrival, our facilities and especially our... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

149 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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