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All 106 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Ranked #39 of 106 Hotels in Nairobi
A recent review
3 of 5 stars Reviewed April 13, 2012
caj68 Staines, United Kingdom
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643 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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norwich
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2012

We arrived at this Hilton, coming directly from a very pleasant stay at the Hilton in Zanzibar with very comfortable room and high standards overall, as expected from a Hilton. I had stayed at this Hilton in Nairobi 27 years ago, and to my astonishment the room did not seem to have changed or been updated in any way. It... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More

Nairobi
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 13, 2012

..was on my way to a date at the jockey club upstairs.sat downstairs with my boyfriend..had coffee and delicious cake..then headed for drinks..all was well till the "soldiers" at the lift asked me for my ID..now this was waaaaayy before terrorist threats..behind me were foreign backpackers younger than me with dusty shoes and huge bags containing( only god knows what)..were... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your encounter... More

Cambridge, United Kingdom
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 13, 2012

Stayed here on business for a week prior to visiting Dar and then Johannesburg. The hotel is old, and in need of an update. Rooms are bare, dirty and tired. We rang ahead to get the hotel to meet us at the airport, and were happy they were on time, slightly less so that the vehicle they sent had no... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our hotel status and I have the pleasure to advise that we are indeed in the progress of... More

Staines, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 13, 2012

If you apply local standards you will soon see that the Hilton has some outstanding qualities. If you try to apply standards seen in other parts of the world you may be easily disappointed. We made our decision based on its central location and the outstanding security measures. We also wanted to be able to get to Wilson airport easily... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More

Kampala, Uganda
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 12, 2012

With the recent threats from terrorists in Nairobi, the hotel has impressive security measures and pretty fast too. The location is pretty good too as it is right in the middle of town and one can easily walk out at any time to get what they need without a hassle. However, the carpets in the room look a bit old.... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality... More

Ghent, Belgium
Contributor
17 reviews 17 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 11, 2012

The hotel has an impressive lobby and equally impressive security measures before you actually get in. We arrived in the middle of the night, but the check-in was quite fast and smooth. The hotel is in need of a bit of an overhaul. The rooms, elevators and hallways look a bit tired and outdated. The breakfast buffet was of good... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We do appreciate the... More

Fort Smith, Arkansas
Top Contributor
178 reviews 178 reviews
49 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed April 5, 2012

We stayed at this hotel our first night in Nairobi. Changed to the Intercontinental the next day as we were very disappointed in the room, conditions of the hotel and service. The Intercontinental cost one half the price of this one. Unbelievable that the hotel charges the price they do for the lack of quality and service. I give it... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality... More

Cape Town
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 5, 2012

Having read some of the rather critical comments, I was pleasantly surprised. The staff are efficient, without being unctious. They were helpful and friendly. The breakfast had good range. The carpets have yielded some colour to the African sun, but there was certainly no hint of mustiness. Aircon good, and the decor redolent of the main staircase on the Titanic.... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the... More

Singapore, Singapore
Top Contributor
60 reviews 60 reviews
47 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed March 24, 2012

Though secure and the staff are friendly and helpful, the hotel is screaming for a refurbishment. Everything is old and just working and for the price you pay, you wonder where the money goes. The breakfast is just okay but again the African hospitality makes the stay more bearable.

Was this review helpful? Yes
hiltonnairobi, Director of Operation at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi once again and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being... More

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 23, 2012

We booked this hotel for my sisters 30th Birthday in our in between days from our overland tour to hopefully get some nice luxury to review for the next leg and celebrate in style. I have never been so dissapointed in a supossed 5 star hotel in my life and Ive stayed in a lot. The rooms are tired the... More

Was this review helpful? Yes
hiltonnairobi, Dierector of Operations at Hilton Nairobi, responded to this review

Dear Guest , Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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