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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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1 room 1 guest
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830 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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  • All months
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    (233)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 7, 2013

I felt cheated as I expected Hilton standards and it is simply an awful hotel. Old, dirty, old linen and furniture, very small rooms, terrible bathrooms. Will not trust the Hilton brand anymore. The staff was kind but unable to fix the mess of the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful and thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Unfortunately we have not been able to show... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 4, 2013

Hotel was average. Lifts were not working most of the time. Rooms are smaller in size. In Health club , sauna bath wasn't working. Over priced however breakfast was good and hotel was clean. Ample security is there.Wifi is chargableb.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We place great value on your custom, and your continued relationship with Hilton and thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the... More 

Kampala, Uganda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

This is a fabulous hotel located in the Nairobi city center which makes it an easy focal point to any destination within the city center one doesn't even require transportation from the hotel to any part of town being that its a walkable distance they have a fab restaurant and i advise anyone to stay here. 5 star service.

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations. We... More 

Bratislava, Slovakia
Level Contributor
3 reviews
4 of 5 stars Reviewed September 3, 2013

Very good this device with high security, very close to passage in one of the cheapest obchodíkovso Gift shop across Nairobi. Room to be good with food, staff seeks a worthy device name. Efforts staff to correct deficiencies in the case is immediate. If a thing against freedom at night is a good choice. I recommend.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We thank you for taking the time to share your valuable feedback with us and look forward to welcoming you back to the Hilton Nairobi and any of our... More 

Singapore, Singapore
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 3, 2013

Got to visit Nairobi for the first time, on business. Stayed at the Hilton for 3 nights. It's definitely an older hotel (this is coming from me who is used to newer hotels in Asia), but you'll see that most of central Nairobi has a slightly older feel to it. The hotel is being upgraded in parts - while I... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Juba, South Sudan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 31, 2013

The Hotel is ran by gangs who robbed guest during their leisure time even if a day time. Staff member came to my room when I was taking rest and steeled KSh 10000. The security promised to pay but the manger refused.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We note with much regrets about your dissatisfaction during your recent stay where you claim to have lost money... More 

Travelers are raving about these Nairobi hotels

Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 30, 2013

This hotel was a last minute booking. I was staying with a friend volunteering in a village a few hours away. We decided to spend a few nights in Nairobi and this gem was available for us. Beautiful! I loved the location. It was clean, very polite staff, and nice hotel dining facilities. The hotel was located near other hotels... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful. We are glad to note that you were satisfied with your overall experience. We appreciate the fine compliments you make about our team members, and I am happy to read that you enjoyed our dining facilities and the general welcoming... More 

Cape Town Central, South Africa
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed August 26, 2013

What a wonderful experience in the heart of Nairobi - from our first interaction with the security staff, doorman and bell captain - to all the restaurant and bar staff. All have been extremely well trained and they made us feel exceptionally special. Concierge was doubtful, though - voucher had been paid for and he wanted a credit card to... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you and we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience and sincerely appreciate your... More 

Lindenhurst, Illinois
2 reviews
5 of 5 stars Reviewed August 21, 2013

As a Hilton Honors (Diamond) member that stays at the Hilton more than 200 days a year. I really like staying at the Nairobi Hilton whenever I am in Nairobi. This time I stayed for 2 days in July and then came back at the end of July and stayed for 8 days. Because of my status as a Diamond... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing Hilton Nairobi as accommodation of choice while in Nairobi and thank you for taking the time to share your value feedback with us. It is truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to... More 

Lagos, Nigeria
2 reviews
2 of 5 stars Reviewed August 18, 2013

The hotel is grossly overpriced and the standard room is very small with only one socket point to plug in computer, ipad, phone etc. The hotel also charged about 20 dollars for a day to have access to the internet which was very redicolous to imagine. To make matters worse, one of the male receptionists was so difficult and impolite...he... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We sincerely apologize for we have not been able to show this to you during your recent... More 

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