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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
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586 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Delhi
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 12, 2012

It was my first hotel stay in Africa, was excited anxious and nervous so booked the best brand for my stay, I could figure out from my home in India. I found that hotel in a good crowd and safe location next to the high court, parliament and other govt buildings. I was little disappointed as room was very old... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment about the size and age of rooms, I am indeed very sorry that we have... More

Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 7, 2012

Its a standard Hilton with all your expected amenities. It is in the downtown area, about a 15 minute taxi ride from the airport. Nice to have 24 hour electricity and Air Conditioning that you can set to your liking after being in Africa for a few weeks. The staff is very helpful. Checkin was efficient and painless. Rooms are... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comments about the facility cleanliness and comfortable beds which made your stay... More

Peterborough, United Kingdom
Top Contributor
297 reviews 297 reviews
140 hotel reviews
186 helpful votes 186 helpful votes
1 of 5 stars Reviewed January 3, 2012

My husband and I stayed here in December on the way to the coast. The hotel is shabby and well past its best.Rooms are small,bathrooms not clean,towels riped and yellow! We could not get anything to eat at 9 45 pm after a lonfg flight as room service had finished. Only good thing was the breakfast

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding our rooms as average, and I am very sorry indeed that we have... More

mission, bc
Contributor
20 reviews 20 reviews
10 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed December 25, 2011

Three of us stayed in a suite in early October. We'd pre-booked, online making note of our three person status. This was followed up by an actual phone call to the hotel weeks in advance to confirm. When we arrived at 1am, exhausted, the room was not ready; their records didn't show us having three in our party so in... More

Was this review helpful? Yes
Rose S, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Boston, MA
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 14, 2011

Apparently this isn't really a Hilton anymore, but run by the gov't. The rooms are old and smelly. The location is good for CBD, but not near any good restaurants other than other hotel restaurants. I would recommend staying closer to the Expat areas, near the Embassy etc.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests expectations. We have noted your... More

Sligo, Ireland
Top Contributor
124 reviews 124 reviews
27 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 2, 2011

The amazing thing about the staff in this hotel is the always remember you even if it's been a while since you were there. The hotel is run by an efficient and friendly staff. It is a secure place right in the centre of Nairobi. From the doorman to the GM everyone is friendly, helpful and hospitable. The rooms are... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your very kind and flattering comments about our facility, amenities and guest supplies... More

1 review
3 of 5 stars Reviewed November 24, 2011 via mobile

The room I had was horrible and I was very disappointed of my stay there Even though people were nice, food as well, the hotel is very old and needs to be fixed. I will. Not return there, that's for sure!

Was this review helpful? Yes
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests expectations. We have noted your... More

Vienna, Austria
Top Contributor
62 reviews 62 reviews
51 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 24, 2011

I really used to like the Nairobi Hilton. It was always a nice haven of relaxation with an always extremely friendly staff. But since a recent stay, I am not convinced of service and quality any more... We stayed at the Nairobi Hilton on short notice for three nights in September. Since the hotel (actually all hotels in Nairobi were... More

Was this review helpful? Yes
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us via the Tripadvisor medium. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the... More

Khartoum
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 19, 2011

Good location, close to the KICC, railway museum and local parks. The furnishings don't seem to have been updated for some time, but the room I was in was spacious and had a very comfortable bed and a good quality bathroom. The staff are lovely and nothing was too much trouble. Food quality was good if a bit expensive -... More

Was this review helpful? Yes
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home as well as constantly strive to achieve the highest quality standards. We have noted your fine... More

Oxford, United Kingdom
Top Contributor
60 reviews 60 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 11, 2011

Hotel staff friendly and helpful. Breakfast was nice. Arranged a tour to Nairobi National Park which didn't go quite to plan but helpful hotel staff made up for the problems faced. Rooms simple but comfortable. Internet inexpensive but wifi was quite slow in my room.

Was this review helpful? Yes 1
hiltonnairobi, Front Office Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment that our property has started to show age, I am indeed very sorry that we... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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