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Hilton Nairobi

4.0 of 5
Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Ranked #39 of 124 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed June 13, 2013
jacinta t Dar es Salaam, Tanzania
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751 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Dar es Salaam, Tanzania
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 13, 2013

Its an incredible place,its location gives one an opportunity for breaks and enjoy some refreshments.they have very welcoming and friendly staff and their services are fast,the food is wow!!and the suites are modern well furnished and comfortable.I would definately recommend both friends and family.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More 

A TripAdvisor Member
5 of 5 stars Reviewed June 9, 2013

i visited Hilton hotel last week to plan a surprise for my girl freind the staff was really helpful in setting up the room with flowers and the wine it was a bit late to get the flowers but the staff efforts were a succes it a nice place the view was excellent i would definatly recommend it

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from... More 

Pietermaritzburg, South Africa
1 review
5 of 5 stars Reviewed June 9, 2013

Very good experience at this exceptional hotel. Fantastic greeting from all staff, wonderful atmosphere and efficient organising of airport transfer by desk staff. Very welcoming and friendly. Would definately go back again, and definately recommend to both friends and business colleagues.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you. We thank you for taking the time to share your value feedback with us and greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience and sincerely appreciate... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2013

Had to wait for 1.5 hrs in the airport for my hotel ride(Previously Paid) arrived at the hotel they took around 20 mins to check me in(everything paid in advance) same happened in the check out but this time extremely unpolite otherwise the rest of hotel staff were very good and friendly the room and food were average

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More 

mombasa, Kenya
1 review
2 of 5 stars Reviewed May 30, 2013

Hilton is a very good brand but nairobi hilton is in dire straights for renovation.the carpers are completely worn out and all public areas require new make up. the location is perfect and the staff well trained and very welcoming. once feels at home once you enter hilton because of the very good atmosphere created by the staff

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We thank you... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 29, 2013

This hotel is clearly not one of the newer ones in the Hilton franchise and it shows. The rooms are adequate and the staff try their best and are clearly very happy. The location is not great and if you get a road facing room the noise from the traffic is obtrusive at best. It appears to be next to... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comment that it clearly shows that our property is not one of the... More 

Buckingham, United Kingdom
Top Contributor
69 reviews 69 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 29, 2013

Needs a major renovation. The staff are incompetent at best. My safe kept getting locked and not opening. Needed to change rooms thrice. No apologies. Food was horrible. The bar looked worse. The crowd was even worse. The reception except one chap couldn't care less. The manager it seems is afraid of the staff and refuses to correct them when... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of racial discrimination in our property and I am deeply sorry to hear that anything happened that suggested of... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 25, 2013 via mobile

Great disappointment. The staff to begin with, most that is, have no grasp of the concept of customer care. I am even inclined to think this place has some racial discrimination. I heard it n only believed it when I experienced it. Yeah n al the other noticeable stuff culminating to an old, run down hotel. The only thing I... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of racial discrimination in our property and I am deeply sorry to hear that anything happened that suggested of... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 21, 2013

The hotel was within a short taxi ride from Jomo Kenyatta airport. It was clean, the staff were pleasant and very helpful. I was on the 8th floor and the view from the hotel window was spectacular in the heart of the business district/centre of Nairobi,very close to the main offices like UN, etc

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We place great value on your custom, and your continued relationship with Hilton and thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the... More 

Cairo, Egypt
1 review
3 of 5 stars Reviewed May 21, 2013

The service is good and staff friendly but the hotel needs refurbishment, especially the bathrooms. Food is also not great. Location is fantastic, especially for business. Cost of rooms is reasonable but food is very exoensive. Overall, hotel is OK

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful and thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of... More 

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