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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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714 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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Monte-Carlo, Monaco
Top Contributor
130 reviews 130 reviews
54 hotel reviews
155 helpful votes 155 helpful votes
2 of 5 stars Reviewed March 18, 2013

Bathrooms are extremely old (I actually think the bathrooms are as old as the building - probably early 80s or late 70s...). They were clean but they are definitely in need of a refurbishment considering this is a Hilton Hotel. Rooms are well appointed (like you'd expect from a traditional Hilton). But the phone in my room didn't work. Service... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 12, 2013

I used to just come to this hotel to have a drink with friends on the roof deck, which is absolutely gorgeous and a great space to get people together for a party or happy hour, but I recently stayed overnight and really loved the hotel despite the fact that the building is a bit old.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More 

Amsterdam, The Netherlands
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 10, 2013

I stayed here in February and March 2013 on my arrival and departure to Kenya. As an Hilton Gold member I was pleased to get a room at the executive floor with access to the lounge. This makes the stay more relaxed with free drinks and snack in the evening. It is nice to have a pool (specially given the... More 

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is with much pleasure to note that you enjoyed... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 4, 2013

Like many reviews before the main feeling you get at the Hilton is that the actual building is very old, this means lifts out of order or very slow, odd shaped rooms with small bathrooms. But these are things you cannot change without rebuilding and the Hilton is something of an icon on the Nairobi skyline. It's also worth noting... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comments with regards of the physical status of our hotel, condition of the lifts... More 

Perth, Australia
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 2, 2013

Even with the best of intentions it is difficult to make a silk purse out of a sow's ear. This is an old property in need of a major makeover or, better still, demolition. The fact that one pays USD350 a night builds an expectation of "something" that never eventuates. The executive floors reflect the fact that it is difficult... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of very old traditional decor style, I am indeed very sorry we... More 

London, England
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2013

was there for a couple of days with family, i was the only one who left the hotel! good central location, really nice pool area, very clean and staff very good, expensive for snacks and meals as you would expect,

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We appreciate your... More 

Washington DC, District of Columbia
Top Contributor
76 reviews 76 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 26, 2013

Excellent, polite, caring staff! Could not ask for more. We took a walk outside and were surprised as to how many small children were put up by their mothers to beg from tourists walking down a main avenue that is well lite and well frequented. The Nairobi Hilton staff were even kind enough to help us locate a house of... More 

Was this review helpful? Yes
Manuela B, Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. Thank you very... More 

Surrey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 26, 2013 via mobile

Had a few business days here. Was a reasonable base for travels in busy Nairobi traffic. Very traditional decor style, though feeling old nowadays. Room tidy and clean. Good business facilities on location. Serves as a base if you out and about. Did not use pool or gym.

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of very old traditional decor style, I am indeed very sorry we... More 

Nairobi, Kenya
Top Contributor
88 reviews 88 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 25, 2013

This hotel is quite beautiful though old. The rooms are neat, but small. I got a comfortable nights sleep. The food is great. Breakfast and dinner for a king. The staff are very friendly and always willing to help. Hotel needs a few upgrades though like changing of the mattresses. They've already had there share of service. The hotel is... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More 

Germany
1 review
3 of 5 stars Reviewed February 24, 2013

The staff is polite, however at times fairly unprofessional. Check in and check out can last up to 20 minutes even if alone at the reception. Room rates and services are unreasonable expensive and Hilton is taking advantage of the tight hotel situation in Nairobi. The bathroom looks filthy even after cleaning. The room furniture, telephone sytem are antiquated and... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#24 Luxury Hotel in Nairobi

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