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All 100 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Ranked #42 of 100 hotels in Nairobi
A recent review
4 of 5 stars Reviewed April 5, 2012
ricball Cape Town
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611 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Fort Smith, Arkansas
Top Contributor
171 reviews 171 reviews
49 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed April 5, 2012

We stayed at this hotel our first night in Nairobi. Changed to the Intercontinental the next day as we were very disappointed in the room, conditions of the hotel and service. The Intercontinental cost one half the price of this one. Unbelievable that the hotel charges the price they do for the lack of quality and service. I give it... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality... More

Cape Town
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 5, 2012

Having read some of the rather critical comments, I was pleasantly surprised. The staff are efficient, without being unctious. They were helpful and friendly. The breakfast had good range. The carpets have yielded some colour to the African sun, but there was certainly no hint of mustiness. Aircon good, and the decor redolent of the main staircase on the Titanic.... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the... More

Singapore, Singapore
Top Contributor
60 reviews 60 reviews
47 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed March 24, 2012

Though secure and the staff are friendly and helpful, the hotel is screaming for a refurbishment. Everything is old and just working and for the price you pay, you wonder where the money goes. The breakfast is just okay but again the African hospitality makes the stay more bearable.

Was this review helpful? Yes
hiltonnairobi, Director of Operation at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi once again and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being... More

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 23, 2012

We booked this hotel for my sisters 30th Birthday in our in between days from our overland tour to hopefully get some nice luxury to review for the next leg and celebrate in style. I have never been so dissapointed in a supossed 5 star hotel in my life and Ive stayed in a lot. The rooms are tired the... More

Was this review helpful? Yes
hiltonnairobi, Dierector of Operations at Hilton Nairobi, responded to this review

Dear Guest , Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home... More

Gloucester, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 18, 2012

Very nice, clean and friendly staff... Good food and the gym and swimming pool were also very handy. We had a late check in and there was a mix up with our room, the staff wer very good to us and gave us a choice of three rooms to pick from including a free upgrade. The only down side to... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More

North Wales
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 18, 2012 via mobile

Exactly what you would expect from an African Hilton. Not 5 star but more than acceptable with the usual (for Africa) facilities. Resturant serves either al-a-cart Italian or a varied buffet style offering both of which are more than acceptable. A cafe style area serves light snacks if you don't want a full meal. All served with the usual smiles... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I would like to thank you for your positive comments about our facilities, food served in our restaurants and sincerely... More

Minneapolis
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 15, 2012

I thought this hotel would be a convenient place to do business in Nairobi. It wasn't. Not only does the hotel charge (roughly $25/day) for Internet access; it also limits you to one device. I tried to get around this by using my laptop in the room and my iPhone while in the restaurants and a meeting room. But the... More

Was this review helpful? Yes 1
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comment about our internet connection limitation, I am indeed very... More

Ithaca, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2012

After a long flight from the US, the staff at the Hilton met us at the airport and offered us cold juice during the ride from the airport to the hotel. We were traveling with a service dog and were welcomed and treated with respect by everyone at the hotel. The room was spacious, the bed was comfortable and clean,... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. Thank you for the fine compliments you have made about the... More

Johannesburg, South Africa
Top Contributor
74 reviews 74 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 12, 2012

For business, there is nothing wrong with this hotel. In the centre of Nairobi, with mad traffic, I am not sure if there is a right place to be. The hotel is a bit dated,but i found my hotel room to be clean, and to have all I needed. The pool bar is great and the hotel has a nice... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We are glad to note your fine compliment you made about our facility and though dated, I am... More

nyc
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 12, 2012

If you like the hustle of a city, this location is great. In the center of town, short walks to everything. Beautiful boulevards, motorcycle taxis as well as lux ones. Very security conscious; gates, guards, screening on entrance. Very pleasant pool and garden dining on the third level. Our room had its own private terrace at pool level. Elegant, quiet,... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi once again and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

171 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#22 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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