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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
A recent review
4 of 5 stars Reviewed February 23, 2012
Lovetotravelfamily4 Lincoln, Nebraska
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586 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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Lincoln, Nebraska
Top Contributor
127 reviews 127 reviews
75 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed February 23, 2012

We arrived late and just spent the night to catch a flight in the morning. Good service, fast check in and the rooms are good. I read some reviews that they were old, they were, but not in a bad way. They were nice.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More

Bradford UK
Top Contributor
55 reviews 55 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 15, 2012

Had a two night stay here with a colleague. Compared with a the regional hotel at Homa Bay it was a palace but in reality it was run of the mill for a Hilton. The public areas are well furnished and clean, the rooms are a little dated and are ready for a refurb. The restaurants served good quality food... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More

San Francisco, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 11, 2012

I helped organize a trip for 40 participants, and Hilton Nairobi was by far the most disappointing part. First, we got put on the "Pool" level, which had outdated and barely functioning rooms. Multiple rooms had issues with AC. The shower in my room malfunctioned, flooding the whole bathroom so I had to move in the middle of the night.... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us .We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest’s expectations. We have... More

Montreal
1 review
4 of 5 stars Reviewed February 5, 2012

Professional staff. They were always helpful and attentive. I got a room on th executive floor, it was super clean and spacious. This is not a new trendy place, but it has lots of charm and it is very well located in the heart of the city centre.

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hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

ireland
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 1, 2012

Had the misfortune to be back in this dump again recently. Expect a comment from the manager talking about the refurbishment master plan that is going to be Enacted soon. Sigh! yea sure, we've been hearing that lie for ten years now. OK the good stuff: They do security fairly well and that is wholly necessary. The staff are nice... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for taking the time to write to us via the Trip advisor medium. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet... More

Perth WA
Contributor
20 reviews 20 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 31, 2012 via mobile

I stayed at the Hilton for 4 nights. The reception area is very grand and impressive as is the dining area, giving a great first impression. Staff were friendly and attentive. The security was tight and my bag was searched on each occasion I entered the hotel, which was reassuring. The bedroom didn't meet my expectation, although clean, tidy and... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More

Abu Dhabi
Contributor
13 reviews 13 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 28, 2012

I was little bit surprised since my expectations were maybe too high. Probably if you lower your expectations from ''real'' Hilton standards, you may be just satisfied. Location is also not the best one from security point of view and if you do not have local friend or tour guide accompanying you, do not even try going out of the... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valued feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment regarding security and are very sorry that the atmosphere in the vicinity of the hotel... More

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 24, 2012

Stayed at the hilton because could not find an accommodation with the Intercontinental.. and well even though the location is in the city with a few eating places right outside the hotel and the lobby looks great, found the rooms to be old and in need of refurbishment, especially the bathrooms need an upgrade. The staff was cordial and the... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More

The Hague, Netherlands
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 22, 2012

Stayed 3 nights at the Hilton Nairobi, which I think doesn't live up to the standards you may expect from a 4 star hotel, it's outdated, my bed was not very comfortable, not even after I received an additional mattress layer that should have made the bed softer. Bathroom is outdated but clean. They charge USD 20 per device per... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding general condition of the hotel and the comfort of your bed and I... More

San Diego, CA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 17, 2012

We only stayed one night and were not unhappy with our stay, but the rooms were straight out of the 80s and could definitely use some updating -- especially for the price. The location was convenient, the staff all friendly, and the hotel felt safe. So the basics were covered. I'm not sure how this would compare to other hotels... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comments regarding our rooms and I am pleased to advise that we are in the... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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