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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
A recent review
3 of 5 stars Reviewed January 28, 2012
AbuDhabiAndy Abu Dhabi
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580 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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There are newer reviews for Hilton Nairobi
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Abu Dhabi
Contributor
13 reviews 13 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 28, 2012

I was little bit surprised since my expectations were maybe too high. Probably if you lower your expectations from ''real'' Hilton standards, you may be just satisfied. Location is also not the best one from security point of view and if you do not have local friend or tour guide accompanying you, do not even try going out of the... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valued feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment regarding security and are very sorry that the atmosphere in the vicinity of the hotel... More

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 24, 2012

Stayed at the hilton because could not find an accommodation with the Intercontinental.. and well even though the location is in the city with a few eating places right outside the hotel and the lobby looks great, found the rooms to be old and in need of refurbishment, especially the bathrooms need an upgrade. The staff was cordial and the... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests’ expectations. We have noted your... More

The Hague, Netherlands
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 22, 2012

Stayed 3 nights at the Hilton Nairobi, which I think doesn't live up to the standards you may expect from a 4 star hotel, it's outdated, my bed was not very comfortable, not even after I received an additional mattress layer that should have made the bed softer. Bathroom is outdated but clean. They charge USD 20 per device per... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding general condition of the hotel and the comfort of your bed and I... More

San Diego, CA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 17, 2012

We only stayed one night and were not unhappy with our stay, but the rooms were straight out of the 80s and could definitely use some updating -- especially for the price. The location was convenient, the staff all friendly, and the hotel felt safe. So the basics were covered. I'm not sure how this would compare to other hotels... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comments regarding our rooms and I am pleased to advise that we are in the... More

Delhi
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 12, 2012

It was my first hotel stay in Africa, was excited anxious and nervous so booked the best brand for my stay, I could figure out from my home in India. I found that hotel in a good crowd and safe location next to the high court, parliament and other govt buildings. I was little disappointed as room was very old... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment about the size and age of rooms, I am indeed very sorry that we have... More

Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 7, 2012

Its a standard Hilton with all your expected amenities. It is in the downtown area, about a 15 minute taxi ride from the airport. Nice to have 24 hour electricity and Air Conditioning that you can set to your liking after being in Africa for a few weeks. The staff is very helpful. Checkin was efficient and painless. Rooms are... More

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hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comments about the facility cleanliness and comfortable beds which made your stay... More

Peterborough, United Kingdom
Top Contributor
286 reviews 286 reviews
138 hotel reviews
180 helpful votes 180 helpful votes
1 of 5 stars Reviewed January 3, 2012

My husband and I stayed here in December on the way to the coast. The hotel is shabby and well past its best.Rooms are small,bathrooms not clean,towels riped and yellow! We could not get anything to eat at 9 45 pm after a lonfg flight as room service had finished. Only good thing was the breakfast

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We have noted your comment regarding our rooms as average, and I am very sorry indeed that we have... More

mission, bc
Contributor
20 reviews 20 reviews
10 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed December 25, 2011

Three of us stayed in a suite in early October. We'd pre-booked, online making note of our three person status. This was followed up by an actual phone call to the hotel weeks in advance to confirm. When we arrived at 1am, exhausted, the room was not ready; their records didn't show us having three in our party so in... More

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Rose S, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.... More

Boston, MA
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 14, 2011

Apparently this isn't really a Hilton anymore, but run by the gov't. The rooms are old and smelly. The location is good for CBD, but not near any good restaurants other than other hotel restaurants. I would recommend staying closer to the Expat areas, near the Embassy etc.

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We do take our guests and their well being very seriously and always hope to meet the guests expectations. We have noted your... More

Sligo, Ireland
Top Contributor
124 reviews 124 reviews
27 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed December 2, 2011

The amazing thing about the staff in this hotel is the always remember you even if it's been a while since you were there. The hotel is run by an efficient and friendly staff. It is a secure place right in the centre of Nairobi. From the doorman to the GM everyone is friendly, helpful and hospitable. The rooms are... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your very kind and flattering comments about our facility, amenities and guest supplies... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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