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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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695 reviews from our community

Traveler rating
    110
    218
    206
    106
    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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Geneva, Switzerland
Top Contributor
100 reviews 100 reviews
37 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed April 8, 2013

If this Nairobi hotel represents Hilton standards, then I am afraid that the chain is in real trouble. I have stayed in better 15 dollar a night motels on road trips in Latin America, than this so called Hilton property. The rooms are really old, frayed, ill maintained and quite small; definitely not worth the nearly USD 250 which I... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

Gurgaon
Top Contributor
91 reviews 91 reviews
45 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 1, 2013

Though the hotel is little run down and getting old .it still has that charm ...and also was not aware about any good options in city center of nairobi ...given the security concerns as well . The rooms are decent ( definately needs upgradation ) , however staff is so friendly and will try to make ur stay as comfortable... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note the fine compliments you make about the hospitality of our team members. We... More 

Dallas, Texas
Top Contributor
84 reviews 84 reviews
49 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

Every staff member we encountered was exceptional. Catherine, our room attendant was outstanding. Every morning she greeted us with a big smile and asked if we happy about our room and if there was anything we needed. I will remember her for a long time. The hotel is severely in need of renovation. Our room was depressing and in serious... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More 

Brisbane, Australia
Top Contributor
205 reviews 205 reviews
107 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed March 19, 2013 via mobile

We stayed a few nights at the Hilton Nairobi and was very satisfied with it. While pricey it has a great location and staff were tremendous. We had a particular request and they went over what we expected. The rooms were a bit tired and old but nice and roomy. Internet probably best I had in Kenya. Exec lounge not... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We thank you and... More 

Monte-Carlo, Monaco
Top Contributor
130 reviews 130 reviews
54 hotel reviews
153 helpful votes 153 helpful votes
2 of 5 stars Reviewed March 18, 2013

Bathrooms are extremely old (I actually think the bathrooms are as old as the building - probably early 80s or late 70s...). They were clean but they are definitely in need of a refurbishment considering this is a Hilton Hotel. Rooms are well appointed (like you'd expect from a traditional Hilton). But the phone in my room didn't work. Service... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 12, 2013

I used to just come to this hotel to have a drink with friends on the roof deck, which is absolutely gorgeous and a great space to get people together for a party or happy hour, but I recently stayed overnight and really loved the hotel despite the fact that the building is a bit old.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More 

Amsterdam, The Netherlands
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 10, 2013

I stayed here in February and March 2013 on my arrival and departure to Kenya. As an Hilton Gold member I was pleased to get a room at the executive floor with access to the lounge. This makes the stay more relaxed with free drinks and snack in the evening. It is nice to have a pool (specially given the... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. It is indeed a great pleasure to serving you and we appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is with much pleasure to note that you enjoyed... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 4, 2013

Like many reviews before the main feeling you get at the Hilton is that the actual building is very old, this means lifts out of order or very slow, odd shaped rooms with small bathrooms. But these are things you cannot change without rebuilding and the Hilton is something of an icon on the Nairobi skyline. It's also worth noting... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comments with regards of the physical status of our hotel, condition of the lifts... More 

Perth, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 2, 2013

Even with the best of intentions it is difficult to make a silk purse out of a sow's ear. This is an old property in need of a major makeover or, better still, demolition. The fact that one pays USD350 a night builds an expectation of "something" that never eventuates. The executive floors reflect the fact that it is difficult... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of very old traditional decor style, I am indeed very sorry we... More 

London, England
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2013

was there for a couple of days with family, i was the only one who left the hotel! good central location, really nice pool area, very clean and staff very good, expensive for snacks and meals as you would expect,

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We appreciate your... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#23 Luxury Hotel in Nairobi

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