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All 93 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Hilton Nairobi

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Ranked #35 of 93 hotels in Nairobi
A recent review
5 of 5 stars Reviewed October 18, 2011
sbanka Kolkata (Calcutta), India
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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Kolkata (Calcutta), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 18, 2011

This is the most centrally located property in Nairobi with best shopping areas and malls nearby. Breakfast was lovely which is rare as we are vegetarians,and very friendly and helpful smiling staff. I had a great time....

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from... More

Ethiopia
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 14, 2011

Despite the mixed reviews I was happy with this hotel. I like the old charm and hope that when they remodel that they not loose it. The elevators were especially neat and please, don't change them. They have a lot of character.

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home as well as constantly strive to achieve the highest quality standards. We appreciate your comment about... More

Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 9, 2011

I am sorry to tell, but this is not what i ve expected to be as a part of the hilton chain. The entire building is poorly managed, rooms are clean but their quality is much close to a low level 2 stars hotel in the U.S rather than a 4 star international as it should be. Bathrooms are old... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of our rooms status, I am indeed very sorry that we have not... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 2, 2011

I like to be reasonable when reviewing anything but on this occasion I feel compelled to be forthright. I stayed here on a business trip back in July and cannot understand why it has so many good reviews. In a nutshell, for the price this hotel is a disgrace, trading on the Hilton name at prices that are simply extraordinary... More

Was this review helpful? Yes 2
hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted, and agree with your comment that our property is dated and needs refurbishment, and I have the pleasure to advise that we are in the progress of a... More

Guatape, Colombia
Top Contributor
63 reviews 63 reviews
60 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 2, 2011 via mobile

After a 24 hours journey from Ethiopia, we have decided to splurge at Hilton and recharge our spirit. Location, breakfast, lobby, and staff were perfect. However, the rooms were a bit blend, old, and small. It's not terrible. But I thought for what we paid, the room would be a little better. I guess hotels in Nairobi is overall towards... More

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hiltonnairobi, General Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and... More

Sydney
Top Contributor
132 reviews 132 reviews
65 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed September 22, 2011

Well located and reflective of the Hilton standard..a little tired, but a standout in Nairobi. Rooms aren't great and you just get the sense it trades on location and name alone and is kept busy by the business clientele and other official visitors to the city. It's clean, facilities are good and if you need to spend some time in... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and... More

London
Top Contributor
61 reviews 61 reviews
54 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed September 22, 2011

Hilton prices, motel quality! The rooms are tiny, cramped and old. The bathroom fixture were hanging of the wall, light fitting held together with plastic straps and the ceiling had mould growing on it. When I complained I was asked what I expected as the building was old. Again,breakfast and internet access were an extra charge!! Avoid this like the... More

Was this review helpful? Yes 2
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

I’d like to thank you indeed for staying with us during your recent visit to Nairobi and likewise for taking the time to share your valued and very detailed feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations.... More

Cambridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2011

First time in Kenya, so wanted a secure, clean hotel. That is exactly what we got. The rooms are clean and tidy, staff are very friendly, and the security is good to see. There are even airport style metal detectors on the door. Good basic facilities that you would expect. The only thing I found staying on the pool level... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We thank you for your comment that being your first time here in... More

Pancevo, Serbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 18, 2011

Hospitality of people working in Hilton Nairobi is something that makes this hotel 5* more than anything else. Yes, rooms are clean and nice (I do not think furniture is really like 5* in Europe, but it was fine for me, always clean and tidy), there is everything you need, great food, pool, beauty center (coffee scrub is amazing!), but... More

Was this review helpful? Yes
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your valuable feedback with us. It was truly a pleasure to serve you. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests’ expectations.... More

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 14, 2011

Though its termed a 5 star, its not a 5 star by any service standards. Very average services, tiny rooms with average facilities, seperate charge for room service and internet, average restaurants, though located centrally, but too much traffic outside, and too little space to park. Overall, it might be a value for money for a traveller looking at some... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment about our hotel rooms, and therefore I have the pleasure to advise that we are indeed in the progress of a master plan... More

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Additional Information about Hilton Nairobi

Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton Nairobi Hotel
Hilton International Nairobi
Nairobi Hilton International
Nairobi Hilton
Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Official Description (provided by the hotel):
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
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