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Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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809 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (809)
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There are newer reviews for Hilton Nairobi
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Kisumu, Kenya
1 review
5 of 5 stars Reviewed December 15, 2013

I am a frequent guest at the Hilton Hotel Nairobi, Kenya. I appreciate the Hilton a lot. Even during my previous employment, I used to book my guests at the Hilton. I like the services and value for money. Above all, I enjoy the extremely friendly attitude of all Hilton Nairobi Staff. Kudos!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for making Hilton Nairobi an accommodation of your choice when visiting Nairobi. We are delighted to hear that, over a time you have enjoyed your stays and the services provided by our team members, we sincerely appreciate your compliments. Our esteemed guest, it is comments such as yours that make all efforts, at Hilton... More 

Port of Spain, Trinidad
Level Contributor
1 review
4 of 5 stars Reviewed December 11, 2013

We visited in September 2013, while we organised a trip to the Masai Mara The hotel is a bit old, and needs updating: the rooms are small, and the bathrooms need upgrading. The staff, however, make up for any shortcomings. They. are very friendly and very helpful. The location is a plus: central, lively and very good for walking. We... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay in our facility Hilton Nairobi. We are pleased to hear that you very satisfied with the service provided by our team members and appreciated our location. Regarding the physical outlook of our facility, I sincerely apologize for we have not been able to... More 

Lusaka, Zambia
1 review
4 of 5 stars Reviewed December 11, 2013

This is an excellent hotel, with a British -traditional ambience. You will not be disappointed, its clean, friendly and is really a Hilton....have a room by poolside, they are way better than most rooms upstairs- and you have the view for the pool. The restraurant if fine, continental dinining and the food is relatively ok. Its in the middle of... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for staying with us here at the Hilton Nairobi and for your good feedback regarding our facility. We are very glad that you felt comfortable and enjoyed our services. We also appreciate the kind words to our team members. We look forward to welcoming you again in the near future. On behalf of the... More 

Eskisehir, Turkey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 8, 2013

Name of the hotel is Hilton but in reality its not a Hilton or maybe Hilton of 80s. Rooms and bathroom is very small and old. Only new thing is Lcd tv :) Location of hotel is also not so good and safe:( Only positive point is people working in hotel as they are very polite and helpful.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for your feedback about your stay at the Hilton Nairobi. We regret to note your dissatisfaction with our facilities and based on your comments I wish to inform you, that we are currently in the process of a master plan renovation preparation, and the bulk of the issues raised are to be part of... More 

London
1 review
5 of 5 stars Reviewed December 8, 2013

Only real complaint is traffic in the Central Business district. Hotel well located, nice pool, and very nice Executive Lounge. Replacement of elevators resulted in slow access to floor, and noise between 9am and 5pm.....

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your feedback about your stay at the Hilton Nairobi. We are pleased to read that you appreciated our facilities and liked the location. We regret to note that you experienced slow elevator service and noise due to the ongoing elevator upgrade. Please do accept my sincere apologies for... More 

The Netherlands
Level Contributor
63 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 30, 2013

This was a nice and very friendly stay at a somewhat old and tired Hilton hotel, where staff is very friendly and welcoming, but the hotel could do with an upgrade. Everything is there in principle which gives Hilton a good reputation, but it is all a bit worn-down. I stayed at the Executive Floor and had access to the... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed your stay with us. We are happy to see that you were satisfied with your overall experience and support from our team members. Referring to your sentiments on facility upgrade, I am pleased to advice that we are in... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 30, 2013

We booked in for a 1 night stay and planned to stay for the next day to chill out by the pool - we booked a day room. When we arrived they had no record of us booking a day room. Once in our room it was dirty - bathroom was disgusting. They are undergoing refurbishment and the lifts were... More 

Was this review helpful? Yes 2
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your honest feedback about your recent stay with us. We are sincerely sorry that our housekeeping did not meet your expectation. I have shared your comment with our executive housekeeper to ensure corrective measures are promptly put in place. As of the lifts not working, kindly accept our sincere apologies for the inconvenience... More 

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Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 27, 2013

This looks like an old, tired hotel, badly in need of refurbishment: peeling paint in corners, tired wall decoration and somewhat primitive (by modern hotel standards) bathroom facilities. The cylindrical structure leads to a cramped bathroom. Aside from that it is quiet, comfortable and clean, with an excellent breakfast buffet. But definitely not worth >£220 per night.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us. Unfortunately the physical state of our facility did not meet your expectation, for which I sincerely apologize; and I am pleased to advise you, that we are currently in the process of a master plan renovation preparation, which will see a complete make-over of the Hotel, in time to come.... More 

Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 21, 2013

Chose to stay at the Hilton Nairobi thinking it was one last luxury before I returned to Kisumu for 6 months... and chose it based on the name alone and was hugely disappointed. The Front Desk was inefficiently run, at one point 3 people were helping the same person while other patrons waited to be served. BUT - the thing... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your honest feedback about your stay in our facility. We are sorry and regret to read that our customer care at the front desk did not meet your expectation. We have instantly addressed the issue with our front desk team and rest assured this will improve our service... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed November 18, 2013

A grand old dame of a hotel: old fashioned and quirky, but beautiful on the inside and beautifully run - sparkling clean, with a gorgeous heated swimming pool, great food and the friendliest staff around - I spent 5 working days at the hotel and it soon felt like home from home. Some of the staff remembered me from 3... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Greetings from Hilton Nairobi. It was truly a pleasure to serve you. We are glad that you enjoyed and appreciated your stay with us, especially our great service and facilities. Our team takes great pride in offering our guests inspiring stays. Thank you for taking your time to write to us and we look forward to welcoming you... More 

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