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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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698 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
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Buckingham, United Kingdom
Top Contributor
69 reviews 69 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 29, 2013

Needs a major renovation. The staff are incompetent at best. My safe kept getting locked and not opening. Needed to change rooms thrice. No apologies. Food was horrible. The bar looked worse. The crowd was even worse. The reception except one chap couldn't care less. The manager it seems is afraid of the staff and refuses to correct them when... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of racial discrimination in our property and I am deeply sorry to hear that anything happened that suggested of... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 25, 2013 via mobile

Great disappointment. The staff to begin with, most that is, have no grasp of the concept of customer care. I am even inclined to think this place has some racial discrimination. I heard it n only believed it when I experienced it. Yeah n al the other noticeable stuff culminating to an old, run down hotel. The only thing I... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of racial discrimination in our property and I am deeply sorry to hear that anything happened that suggested of... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 21, 2013

The hotel was within a short taxi ride from Jomo Kenyatta airport. It was clean, the staff were pleasant and very helpful. I was on the 8th floor and the view from the hotel window was spectacular in the heart of the business district/centre of Nairobi,very close to the main offices like UN, etc

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We place great value on your custom, and your continued relationship with Hilton and thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the... More 

Cairo, Egypt
1 review
3 of 5 stars Reviewed May 21, 2013

The service is good and staff friendly but the hotel needs refurbishment, especially the bathrooms. Food is also not great. Location is fantastic, especially for business. Cost of rooms is reasonable but food is very exoensive. Overall, hotel is OK

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful and thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of... More 

Oakland, United States
1 review
1 of 5 stars Reviewed May 16, 2013

The hotel is very dated, smells funny, and has terrible internet access. The internet is extremely flaky and very expensive (about $25 per day). The breakfast is tasty but not a good value ($15 for a continental breakfast). The rooms are small and dated as well.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 13, 2013

Never use the HIlton Nairobi - Kenya. They charge you US$320.00 - standard room - for a old hotel with zero free facilities (no wi-fi, no breakfast, no transfer) I have stayed there twice and will never return. Not even drive past the hotel in case i get charged for that too. Bye bye Hilton Nairobi

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations. We... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed May 12, 2013

I was very good to stay in this hotel. The staff takes well care of you and is very friendly. Rooms are clean, the bath room needs attention. The food is good and well prepared. Personally I think this is a good hotel to stay in when in Kenya Nairobi you are in the business center and close to all... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience and sincerely appreciate your... More 

Portsmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2013

A real disappointment having stayed at this and other hiltons for some time. A frequent traveller to Kenya and other Africa destinations...this hotel was a nightmare. A mess up (theirs) over the booking coupled with a 'take it or leave it' attitude trying to turn a quoted and booked rate into the rack rate. Room given was noisy, grubby, bathroom... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We note with much regrets about your dissatisfaction and disappointment about your recent stay with us. You sincerely have my apologies for this inconvenience and I... More 

ankara, Turkey
1 review
2 of 5 stars Reviewed May 8, 2013

old hotel, rooms are average even less. the staff are friendly and helpfull but always looking into your eyes waiting for money. the breakfast very poor and limited. but the staff dealing with breakfast are very care, smiling face and helpful. shortly it's a poor Hotel to be a Hilton!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2013

The staff at the Hilton in Nairobi are helpful and always smiling. You truly feel welcome and appreciated right from the door. I loved the coffee plus the extra large and spacious washroom :-) It might be a bit in the bummer in that its right in the middle of the city sao the environment is a bit overractive.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We thank you... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#23 Luxury Hotel in Nairobi

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