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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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788 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Cape Town, South Africa
1 review
5 of 5 stars Reviewed November 18, 2013

A grand old dame of a hotel: old fashioned and quirky, but beautiful on the inside and beautifully run - sparkling clean, with a gorgeous heated swimming pool, great food and the friendliest staff around - I spent 5 working days at the hotel and it soon felt like home from home. Some of the staff remembered me from 3... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Greetings from Hilton Nairobi. It was truly a pleasure to serve you. We are glad that you enjoyed and appreciated your stay with us, especially our great service and facilities. Our team takes great pride in offering our guests inspiring stays. Thank you for taking your time to write to us and we look forward to welcoming you... More 

ELDORET, Kenya
1 review
3 of 5 stars Reviewed November 17, 2013

Hilton is a very old hotel situated in the City Centre of Nairobi and still maintains the old facilities. Should strive to modernise the facilities. Should have humble parking space. The building is very old and needs renovation. There is only one old lift facility which is likely to breakdown and cause inconvinience to clients. The staff are quite friendly... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your comment with regards to the outlook of our facility and parking, and I... More 

BARINGO, Kenya
1 review
5 of 5 stars Reviewed November 16, 2013

I wish to just say am very happy having have slept at Hilton Hotel and wish my donors will book us/me at the same Hotel, theb veune was good, Enviroment, Secuirty and every thing was good for us who were brought there by UNWOMEN God bless Hilton and its all staff for a good job well done

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. We are glad to note that you were satisfied with your overall experience and sincerely appreciate your... More 

Melbourne, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 16, 2013

At a time when security risk was high ,it was a blessing to stay somewhere we felt comfortable and safe. Excellent beds, rooms and security. Always the same with the Hilton.. Nothing comes included (internet so expensive) and food pretty average.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards We have especially noted that you enjoyed the breakfast as well as the helpfulness and friendliness of the staff. We have shared your appreciation with the... More 

New York, United States
1 review
4 of 5 stars Reviewed November 12, 2013

And this one's is terrible. Right in the heart of city centre by the bus depot, the location of this Hilton is a dealbreaker. Traffic in Nairobi is bad enough but you can be waiting 30 minutes just to make the last 10km ride back to the hotel. This also makes some rooms noisy if you are on the wrong... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations. I sincerely apologize that we have not been able to meet your expectation during your recent stay with us, as you indicated in your comment referring to the overall outlook of... More 

Dar Es Salaam, Tanzania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 11, 2013

Very conveniently located hotel in Nairobi centre, with excellent breakfast and helpful and friendly staff. Depite being older building it is being refurbished as needed. Conference facilities are well managed. I would recommend this hotel without any qualms

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you. We thank you for taking the time to share your valuable feedback with us and greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience, and we sincerely... More 

Johannesburg
1 review
1 of 5 stars Reviewed November 11, 2013

The hotel service is good, When i checked out of the hotel i by accident left 2 x small bags in my room , I phoned the hotel and they confirmed that they collected both items and gave me a detailed description. However when i send someone for the collection the one bag disappeared. I heard for the last week... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations. We have noted your comment with regards of the... More 

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Valencia, Spain
1 review
1 of 5 stars Reviewed November 11, 2013

A shame to the Hilton family! one elevator in 4 working, exposed electrical wires in the steam room, forgotten pick up at the airport. Rude bar staff (asked us to move during a business meeting, even when I told them we were finishing up, they made us all move anyway!) Noisy air-conditioner in room, food trays from room service left... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Unfortunately we have not been able to meet your expectation during your recent stay, as you indicated your comments; my sincerest apologies for this. However, as... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 9, 2013

I spent 10 days in Kenya in October 2013 and this hotel was by far the worst in which we stayed. That's not to say it is terrible but that everywhere else was excellent. We attempted to check in at about 3pm and had to wait 45 mins for a non-smoking room to become available (even though checkin was from... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. We are glad to note that you were satisfied with your overall experience and we appreciate your compliments to our team members outstanding hospitality. Regarding the physical state of our facility, I am pleased to advise that we... More 

Coventry, United Kingdom
Level Contributor
196 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed November 8, 2013

The hotel is central in the business district but its a bit tired and worn out in terms of its look and facilities. The staff are VERY good and friendly and helpful but the hotel needs a refurbishment ( Not just new lifts which are being done now and mean that we had just one out of three lifts working!!).... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very... More 

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