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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
A recent review
3 of 5 stars Reviewed May 19, 2012
KanikaNairobi Nairobi
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581 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed May 26, 2012

I was sad to arrive in my room and see the age and quality of the furnishings and bathroom. I'd rate it a normal 2 star room. The bed was comfortable and the food in the buffet was good enough...nothing to write home about. The staff were friendly and helpful as you can expect. Security for the hotel was good.... More

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More

Nairobi
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 19, 2012 via mobile

Pity about the location over the last two or three decades downtown Nairobi is not considered safe, pleasing or merely Even happening as opposed to Westlands. Hilton should consider opening a second property in Karen or something. the property has been refurbished but still lacks the punch! Take note from the likes of Tribe and Sankara.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, thank you for your critcial but constructive feedback following your recent stay with us. The re-location of the hotel is not something easy to address, but at the same time for some it is the perfect location, whereas for others it is not; no doubt this depends on where the business is conducted by the guest. As for... More

Burlington, Vermont
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 18, 2012

Enjoyed my stay at this hotel. location is great. Staff was very friendly and helpful. Restaurant was nice and food was very good, a little overpriced though. The room itself was just average at best. Seems a little overpriced simply based on the room. But I would return simply for the location and the staff.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience; I sincerely appreciate your gratitude... More

Maidenhead, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2012

I've been many times in this hotel and I always get a very warm welcome. Food is excellent and service could not be better. Is on the center of Nairobi, so excellent for business. Everybody is kind and on the Travellers restaurant they do a different country theme every night. I've good room upgrade most of the times I've been... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were very satisfied with your overall experience; we sincerely appreciate your... More

New Delhi, India
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 13, 2012

I visited Nairobi in 4th-8th May 2012 and stayed in this Hotel . The location of this hotel is very good as lot of night clubs , Business Exhibition centre (KIECC) , shopping markets , banks, ATM are nearby to this hotel . You can bring Pizza from the Pizza shop just oppsite the Hotel . From Airport it takes... More

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hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We highly appreciate your honest comments as this will go along way to improve our standards and service delivery to our guests. We always take pride in ensuring that our guests have the feeling of it being a home away from home. We are... More

UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 28, 2012

Unbiased Review : Been staying at this hotel for too long; since franchise seems in need of funds: room furniture, TV sets, just about working fridges bathrooms nothing as changed since with age four decades Airlines/tour operators are already moving to other hotels around Nairobi, Good sleep quality after a long haul flight or safari by deluxe poolside rooms is... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your... More

UK
Top Contributor
61 reviews 61 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed April 27, 2012

Starting with a positive the rooms are clean! The whole hotel is something like going to your grand mother's house that was last done up in the 60's. The staff are not at all attentive, you can get in the exec lounge just by knocking on the door! Checkout and check-in both took ages. Having seen the bad reviews I... More

Was this review helpful? Yes 1
hiltonnairobi, Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We appreciate your compliments... More

Saint Joseph, Michigan
Top Contributor
318 reviews 318 reviews
70 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed April 23, 2012

This hotel was a great place to stay after a hot safari and a long flight. The food was great and the staff was friendly and courteous. For Africa, this is not a bad hotel. However, do NOT go out after dark. Nairobi has become a crime-ridden city and these days, Westerners are targeted.

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are glad to note that you were satisfied with your overall experience and sincerely appreciate the fine... More

norwich
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2012

We arrived at this Hilton, coming directly from a very pleasant stay at the Hilton in Zanzibar with very comfortable room and high standards overall, as expected from a Hilton. I had stayed at this Hilton in Nairobi 27 years ago, and to my astonishment the room did not seem to have changed or been updated in any way. It... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well... More

Nairobi
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 13, 2012

..was on my way to a date at the jockey club upstairs.sat downstairs with my boyfriend..had coffee and delicious cake..then headed for drinks..all was well till the "soldiers" at the lift asked me for my ID..now this was waaaaayy before terrorist threats..behind me were foreign backpackers younger than me with dusty shoes and huge bags containing( only god knows what)..were... More

Was this review helpful? Yes
hiltonnairobi, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted your encounter... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

149 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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