We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 106 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
Hotel website
Hotel amenities
Special Offer
Save 33% on Weekend Stays
Hilton Nairobi
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton Nairobi to your Saves list
Ranked #37 of 106 Hotels in Nairobi
A recent review
5 of 5 stars Reviewed May 8, 2013
Herine O Nairobi, Kenya
Write a Review

667 reviews from our community

Traveler rating
    105
    208
    201
    100
    53
See reviews for
56
100
82
363
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (667)
  • Mar-May only
    (175)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (189)
  • Dec-Feb only
    (129)
All months
There are newer reviews for Hilton Nairobi
See the most recent reviews
Portsmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2013

A real disappointment having stayed at this and other hiltons for some time. A frequent traveller to Kenya and other Africa destinations...this hotel was a nightmare. A mess up (theirs) over the booking coupled with a 'take it or leave it' attitude trying to turn a quoted and booked rate into the rack rate. Room given was noisy, grubby, bathroom... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We note with much regrets about your dissatisfaction and disappointment about your recent stay with us. You sincerely have my apologies for this inconvenience and I... More

ankara, Turkey
1 review
2 of 5 stars Reviewed May 8, 2013

old hotel, rooms are average even less. the staff are friendly and helpfull but always looking into your eyes waiting for money. the breakfast very poor and limited. but the staff dealing with breakfast are very care, smiling face and helpful. shortly it's a poor Hotel to be a Hilton!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2013

The staff at the Hilton in Nairobi are helpful and always smiling. You truly feel welcome and appreciated right from the door. I loved the coffee plus the extra large and spacious washroom :-) It might be a bit in the bummer in that its right in the middle of the city sao the environment is a bit overractive.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We thank you... More

Philadelphia, United States
1 review
3 of 5 stars Reviewed May 3, 2013

The staff and service at this hotel were outstanding. I would absolutely recommend spending some time at the pool bar. The staff were very accommodating and the bar tender was great company and made some great drinks. While the decor of the lobby and common areas of the hotel was nice, the room was really outdated and the carpet needed... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad... More

London, United Kingdom
Top Contributor
53 reviews 53 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 2, 2013 via mobile

I booked expecting a usual Hilton standard. I checked in and I'm in a really awful "deluxe" room. Everything is old, the wood panelling in the hallway (1970s), the bathroom, the wardrobe (painted wood, no veneer). And it is not clean. The rooms are so old the TV seems space age. The iron can't be used as it has a... More

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Unfortunately we have not been able to meet your expectation during your recent stay, as you have mentioned... More

Top Contributor
62 reviews 62 reviews
55 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 29, 2013

Not too many choice for good hotel in Nairobi, so I booked the Hilton hotel which located at the city centre. I stayed at the Executive Room, the hotel looks old, very standard bed room and bath room, outdated furnitures and all seems need to be refurbished. A bit strange for the Hilton chain. Not too many option for breakfast.... More

Was this review helpful? Yes
Manuela B, Directors of Operatios at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We have noted... More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed April 25, 2013

The team at the breakfast and pool restaurant were very wonderful they knew what I needed even before I placed my request. Julius the pool attendant whom the kids remeber his name for his wonderful services and training should be given a pat on his back. Though the building is in dire need of a refurb but the people are... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Dallas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2013

ALL 3 elevators were out on one of the evenings I stayed. Only 1 of the 3 elevators ever worked. Two of the hard boiled eggs had black yolks. The people really care and do what they can to make you happy. You simply cannot compensate for a building that is in such poor repair. The fruit for dinner was... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the physical status of facility, I am pleased to advise... More

Kampala, Kampala, Uganda
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 24, 2013

The hotel looks beautiful on the outside and it has a convenient location if you have meetings within the city. The hotel staff however are another story. Right from the receptionist we found. She was very unhelpful. My room had a dirty bathroom with the shower head spitting water at me. My colleague and i had asked for rooms on... More

Was this review helpful? Yes 1
Johannesburg, South Africa
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 23, 2013

I am a South African and perhaps we are spoiled when it comes to hotels. For about $130 I can get a beautiful 3 star hotel that is modern, clean and has friendly staff. I have stayed in many Hilton Hotels around the world and know what standard to expect. The Hilton is centrally located and cost me just over... More

Was this review helpful? Yes
Manuela B, Director of Operation at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi although I regretfully see that we did not manage to meet your expectation during this stay. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery,... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Agoda, Cheap Tickets, Despegar.com, Otel, Odigeo, TripOnline SA and Tingo so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

175 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (131)
Viewed
Room/suite (28)
Viewed
Pool/beach area (10)
Viewed
Dining (9)
Viewed
Hotel & grounds (17)
Viewed
View from room (17)
Viewed
Bathroom (10)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (25)
Viewed
Dining (4)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (3)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay