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Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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808 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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    (233)
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There are newer reviews for Hilton Nairobi
See the most recent reviews
Bangalore, India
1 review
2 of 5 stars Reviewed January 27, 2014

I was completely pissed off with the internet speed. I maid call many times to get this fixed but finally i have to give up on it as the engineer said it was the best speed they could provide. I could not do my work in the hotel as most of my work was depends on internet.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us as our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet your expectations. Unfortunately, we regret to see that you experienced difficulties working with our internet, please accept my... More 

Cape Town, South Africa
1 review
4 of 5 stars Reviewed January 27, 2014

Great accommodations for the price. Very satisfied with the facilities for a business trip. Staff are very friendly and accommodating. Great gym and pool facilities also. Recommend this hotel for business or pleasure.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us, at Hilton Nairobi. We are delighted about the nice compliments appreciating the services provided by our staff. We look forward to welcome you again soon. With kind... More 

Maputo
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed January 27, 2014

If you stay here, expect to be disappointed, The rooms are small and look as though they have not been refurbished since the hotel was built in 1969. The bathrooms are grotty, shower curtains mouldy, toilet seats lose and 'greb' aound the bath seals. The towels supplied are threadbare and in our room some of the lights were without bulbs.... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us. Unfortunately we have not been able to meet your expectation which we sincerely regret. As of the physical outlook of the property, we are indeed in the planning process of a master plan renovation that will enhance the overall hotel facilities and appearance. With regards of the quality of our... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 25, 2014

The quality of the room, restaurants, and service were all a very pleasant surprise. The staff was genuinely there to assist and make our stay pleasant. The restaurants are a must. Service at both of the restaurants was attentive and professional. The food was good, and the wine choices were excellent. The veranda in the back is a must for... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed your stay with us. We are happy to note that you were very satisfied with our overall quality of service and facilities. Thank you for your compliments on our team members hospitality and the food served in our restaurants;... More 

Portland, Oregon
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 22, 2014

Was concerned from some of the comments on Hilton. Spent 10 business days there. Yes it is dated but was accompanying in all respects. Yes furnishings are '80's ish but still very good. We enjoyed both the front staff and the counter. Very kind and respectful of the customer. Breakfasts were great in the hotel. Wide variety of choices. Although... More 

Was this review helpful? Yes 3
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your great review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your stay with us at the Hilton Nairobi. Thank you very much for your fine compliments on our team members, various hotel services and security. I have had the pleasure to share... More 

Johannesburg, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 21, 2014

Hilton Hotel is my preferred hotel for the last 10 years that I have visited and/or transited through Nairobi. The hotel is well positioned, close to all essential services and easy access to tourist attractions in Nairobi, making it a natural choice for both business and pleasure. The rooms are well appointed, giving you stunning views of the City. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at the Hilton Nairobi. We are delighted to hear, that you enjoy every moment that you spend with us here, our facilities and the services provided by our team. We are happy that you like the location and hope to welcome you back again soon. With kind... More 

Mwanza, Tanzania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 19, 2014

Hilton strives to make you feel at home, and in a sense this is why you pay their rates, but it is not a consistent feature if you arrive late at night/leave very. Notorious lack of supervision, which translate in lower standards compared to our experience of the past 5 years. Hopefully a temporary issue.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi again and we do thank you for your loyalty. Thank you for taking the time to write to us as we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment that during your... More 

Stockholm, Sweden
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 17, 2014

pros: -right in the business district / close to almost everything -well kept reception and breakfast area -good breakfast with lots to choose from and attentive staff (we did get food poisoning one day, but the verdict is still out on if it was something from the breakfast or something we happened to pick up outside...) -very good quality tours... More 

Was this review helpful? Yes 1
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. We are pleased to hear that you appreciated our location and enjoyed the variety of choice in our breakfast buffet. We are happy to note that you had quality and a quality tour with our tour guide/drive James; I have had the pleasure to share your comment... More 

Gothenburg, Sweden
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 13, 2014

Great staff and clean rooms. The poolbar could be open later in the evening since it is a nice area to sit in. The hotel is situated in the middle of the city which means it takes time to go anywhere due to heavy trafic. ery expencive breakfast.

Was this review helpful? Yes 2
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. We are pleased to read that you appreciate our team members hospitality and cleanliness of our rooms. Regarding the pool bar closing time, I wish to advice that we only close when the last guest leaves the restaurant .... More 

Manassas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

The Nairobi Hilton was a great hotel with genuine concern for our safety and service. All hotel staff provided professional and considerate service in taking care of all of our needs. All personnel went above-and-beyond to make our stay comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience and we sincerely appreciate your compliments, for it is comments such as yours that make all efforts, at Hilton Nairobi, truly worthwhile. We look forward to welcoming you back to... More 

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