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Hilton Nairobi

4.0 of 5
Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Ranked #38 of 122 Hotels in Nairobi
A recent review
5 of 5 stars Reviewed March 11, 2015
pumatamer The Woodlands, Texas
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742 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
The Woodlands, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

The Hilton Nairobi was excellent and the staff were very friendly. The room was clean and very inviting. The food in the restaurant was delicious! The hotel arranged my transport to and from the hotel for a very small fee. I enjoyed my stay!

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us.. We sincerely appreciate the nice compliments about the service and hospitality provided by our team. At Hilton Nairobi, we take great pride in ensuring that our guests... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed March 8, 2015

We spent 4 nights at the Hilton Nairobi for training held between colleagues from Nigeria and myself The staff is what makes a hotel what it is and the staff carries their guests all the time. Meeting rooms were scarce but we were offered suitable accommodations to make our training sessions work. Good stay, good food. I will definitely stay... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience and excellent feedback regarding your stay at the Hilton Nairobi. We are delighted to hear that you felt cared for, enjoyed our services and the great hospitality offered by our team. It is comments such as yours that make all efforts, at Hilton Nairobi, truly worthwhile. We look... More 

Horgen
Top Contributor
90 reviews 90 reviews
59 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 8, 2015

I stayed at the End of February one night at the Nairobi Hilton. In advance I asked them to pick me up at the airport. On arrival the airport representative was there and she explained me that she ordered a small bus for me. After approx. 30 - 40 minutes I arrived at the Hilton. The cost for the trip... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed great hospitality and service. We have noted your comment with regards of the bathroom size, and I am indeed pleased to advice that we are in the planning process of a master plan renovation which will enhance the overall... More 

Gloucester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2015

I had to book a hotel in Nairobi on my arrival and again on my departure a week later I read some of the reviews on this hotel and decided to book with the la maison on our arrival which was ok I had forgot to book it for my return so booked with the Hilton I can say that... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating the services provided by our staff. We also thank you for your compliments regarding Hilton Nairobi being a reference... More 

Hamburg, Germany
Contributor
15 reviews 15 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 3, 2015

Old hotel not worth four stars. The rooms are old and not renovated from the 60s. Totally worn out and small. Not possible to open a window for fresh air. The food, especially the club sandwich is not fresh and is dry and this for 1600ksh. A local beer cost 490ksh. Way too expensive. The pool area is boring and... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms and the overall experience was not to your liking. Our Executive Team is reviewing your comments to ensure they are used to improve our guest... More 

Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 2, 2015

To all, Here is a good example of what a good hotel references must be. before going at the Hilton in Nairobi was relented, but I assure that the negative parts of the remarks are some how false, the hotel may have over 35yrs of age, but it as the grandiose architectural that most new hotels lack, the staircase in... More 

Was this review helpful? Yes 1
Ras Al Khaimah, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 27, 2015

Well i dont have much to say since my stay and plans went well and the team made me feel at home again ,i will always have the memory ,thanks to john,Ruth,Susan ,Philip security and housekeeping team .i will surly be there again . i really enjoy my stay SALAAM KEEP THE GOOD WORK UP THERE

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us to serve you at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment during your recent stay and that we succeeded to deliver a feeling of it being a home away from home. We sincerely appreciate your compliments about our team members hospitality and customer service as our... More 

Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2015

The important need as a business person in Nairobi is the importance of transport. Apart from the normal hotel service which the Hilton does well. The current system of transport provides comfort in that you are getting a professional service which can be charged to your account and the rates are very reasonalble

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and appreciate your gratitude to our professional services. Our esteemed guest, we are happy to see you enjoyed your stay with us and we very much look forward to welcoming you... More 

Marco Island, Florida, United States
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 22, 2015

When traveling oversees, we often spend the 1st night in country at a Hilton to rest up for the adventure. Like McDonalds, it's predictably average and safe. Nairobi can be dangerous and this property has extra security. Typically I use Hilton Honors points.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience. We are happy to read that the enhanced security made you feel safe and thank you for your feedback. At Hilton Nairobi, we take great pride in offering our guests inspiring stays and I... More 

Maseru, Lesotho
1 review
4 of 5 stars Reviewed February 22, 2015

Hilton Hotel is a good place to be. It shines with staff who treat guests with unfailing hospitality. The hotel has best fitness club which is accessible to hotel guests at no additional cost. I have also enjoyed fresh fruits and veges, more especially mango juice

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and sincerely appreciate the compliments you make about our team members great hospitality; Rest assured your comment has been shared with the team. Our esteemed guest, we are happy to see... More 

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