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Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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772 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Nairobi
See the most recent reviews
1 review
2 of 5 stars Reviewed 4 weeks ago

First off, I think this is a Hilton Let-down. I stayed here early April and I was really surprised with how poor the room quality were! What a let down. The linen are old and brown, some even torn. Apparently they there suppose to be white. I felt so uncomfortable using the. The bathroom is not properly cleaned.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us, and It was a pleasure for us having you as our guest. We however, regret to see that the quality and cleanliness of our room did not meet your expectation, I sincerely apologize for the discomfort experienced.... More 

nairobi, Kenya
1 review
1 of 5 stars Reviewed 4 weeks ago

in short: don't stay at hlton nairobi never! this was probably the worst hilton in the world. The furnitures, bathroom equipments etc were all old and very bad quality. My room was dirty and was having too much humidity.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Unfortunately, the physical state and cleanliness of our facility did not meet your expectation, my sincere apologies for this. However, I wish to inform you, that we are currently in the process of a master plan renovation preparation, and... More 

Todmorden
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our plane was cancelled so were put up in the Hilton. The reception staff were very friendly and checked us in quickly. I was not too impressed when I walked into the reception area cos I expected glamour. It was very basic. The dinning room was just off the reception area also nothing to write home about.. The food was... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your compliments about our team members friendliness and quick professional response on your impromptu arrival. I am personally sorry to read that your flight was cancelled, and I can only imagine this disappointing experience. However, I am very... More 

1 review
2 of 5 stars Reviewed April 26, 2015

Rooms are very basic like 3 star hotel, toilet n shower from 1970 era, poor hot water supply, toilet flush Lobby and break fast is upto standard but not the rooms. Never again. Not Hilton standard Rooms are very basic like 3 star hotel, toilet n shower from 1970 era, poor hot water supply, toilet flush Lobby and break fast... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. I wish to inform you, that we are... More 

Curitiba, PR
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 25, 2015

Located at the very heart of the city, the Hilton Nairobi is a good option if you want to have the feel of urban Nairobi. The building is quite iconic although a bit old - and it would definitely deserve a restoration inside and out! Rooms are big enough and clean and the bed is very comfortable. Service is great... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and enjoyed your stay with us. We appreciate your special mentions of our team members hospitality, customer care and facilities. As of the physical state of the facility, I am pleased to advise that we are in... More 

Oxford, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 25, 2015

I stayed five nights on a business trip and wished in hindsight that I had stayed somewhere else. The basic ingredients were there in terms of hotel facilities (the pool was a wonderful 28C) and room amenities and I could not fault the front-line staff for friendliness, courtesy and helpfulness. My main areas of dissatisfaction were the high charges for... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our hospitality and facilities. Regretfully we note, that our in room internet charges and food quality did not meet your expectation and I am indeed very the inconvenience experienced. Your comments have been shared with our executive... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 22, 2015

After "upgrading" to executive level (at the insistence of the receptionist) I got given a room of lower quality then the one I reserved and was charged more for it. Access to the executive lounge was ok for breakfast but they offer nothing during the day, and very limited snacks after 6 PM

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We regret to see that the room you were upgraded to did not meet your expectation. Please accept my sincere apologies for this. We are indeed in the... More 

Pretoria, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2015

My only complaint is that you are charged USD22.00 per day for internet access in your room. This charge in individually itemised on your invoice. My company has advised that in future I stay in a hotel where the internet is free.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Following your recent stay at the Hilton Nairobi we thank you for taking the time to share your experience with us. I regret to see that we have not been able to meet your expectations on internet access and apologize for the inconvenience. We do offer connection for free in all public areas of the Hotel and I... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 20, 2015

I come to Nairobi several times a year for business and most recently stayed at the Hilton. While the "staff", e.g. cleaners, were nice, the management was atrocious. First, upon arrival they could not find my booking because they had input the booking wrong. It was only upon showing them the confirmation that they could even find it. Strange since... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our hospitality and facilities. Regretfully we note, that our in room internet charges and food quality did not meet your expectation and I am indeed very the inconvenience experienced. Your comments have been shared with our executive... More 

Nairobi
Contributor
18 reviews 18 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 19, 2015 via mobile

I live in Nairobi and stayed in the Presidential Suite following an event held at the hotel. The staff was friendly, but not super efficient. I am a HHonors member and upgraded my way into the Presidential Suite, which was big, but not nice. The pool was crowded, with not much shade available and the food from the restaurant very... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience of your recent stay at the Hilton Nairobi. We appreciate your comment about our team members friendliness. Our esteemed guest, we are sorry and regret that the physical outlook of our property did not meet your expectation, however, I am pleased to advise that we are in the planning process of a... More 

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Prices are for 1 room, 2 adults
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