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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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712 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ras Al Khaimah, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars NEW

Well i dont have much to say since my stay and plans went well and the team made me feel at home again ,i will always have the memory ,thanks to john,Ruth,Susan ,Philip security and housekeeping team .i will surly be there again . i really enjoy my stay SALAAM KEEP THE GOOD WORK UP THERE

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Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The important need as a business person in Nairobi is the importance of transport. Apart from the normal hotel service which the Hilton does well. The current system of transport provides comfort in that you are getting a professional service which can be charged to your account and the rates are very reasonalble

Review collected in partnership with Hilton Hotels & Resorts

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Marco Island, Florida, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

When traveling oversees, we often spend the 1st night in country at a Hilton to rest up for the adventure. Like McDonalds, it's predictably average and safe. Nairobi can be dangerous and this property has extra security. Typically I use Hilton Honors points.

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Maseru, Lesotho
1 review
4 of 5 stars Reviewed 1 week ago

Hilton Hotel is a good place to be. It shines with staff who treat guests with unfailing hospitality. The hotel has best fitness club which is accessible to hotel guests at no additional cost. I have also enjoyed fresh fruits and veges, more especially mango juice

Review collected in partnership with Hilton Hotels & Resorts

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1 review
4 of 5 stars Reviewed 1 week ago

Had a lovely time with my wife at the Hilton and the staff area wonderful. Irene at the reception was exceptional and deserves recognition. Very nice view of the city below but the staff are a bit noisy on the corridors. Hope to come back again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On arrival alarm bells were rung when I was immediately offered an upgrade to an executive room for $90 dollars, which would include breakfast, internet and dinner snacks. I declined, and sure enough, the room I was given was cramped and very dark. The bathroom was also tiny, and the hot water in my sink did not work (although the... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your recent stay at the Hilton Nairobi. I regret to see that we have not been able to meet your expectation and we sincerely appreciate your feedback. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience, and... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

Great hotel with excellent service. Would return to the Hilton on my next visit to Nairobi. The staff is friendly and very helpful and the front desk staff is very efficient. Drinks and meals could be made a bit more reasonable

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. Our main aim being guest satisfaction and quality delivery, we are very happy to read that you were satisfied with... More 

Oslo, Norway
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Typical Hilton Hotel in terms of style and amenities. Staff was exceptionally friendly. Building is rather old, and could need a make-over. We arrived late, and had to make do with a meal from the bar, which was OK, but not more. The staff did its best to cheer us up while we were waiting. Breakfast was very good value.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience and service to your liking. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. In regards to our building condition, I am pleased to advise that... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you have high standards, then this will most definitely not be the hotel for you. If backpacking is your norm, then this might be up your alley. Firstly, the rooms are miniscule! and the bathroom was sub standard in looks, and in maintenance. The tub and sink faucets would 'drip drip' all day, and all night, no matter how... More 

Was this review helpful? Yes 2
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel and we sincerely appreciate your feedback. I regret to read that we have not been able to meet your expectation. I am sorry that the sink and bathtub faucet in your room were dripping, TV did not work and the room... More 

Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

A very dated hotel. Rooms smell of must and the floor had not been vacuumed during my 4 day stay. I ate in the restaurant one night and it just felt dirty - food was poor and no atmosphere . Similarly the bar is old and dirty. There is a hidden government tax that you are not made aware off... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel Regretfully we did not meet your expectation in regards to our housekeeping and I am sincerely sorry for the disappointing experience. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Our esteemed guest,... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#24 Luxury Hotel in Nairobi

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