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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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786 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

i was in nairobi for a week for an annual alumni meeting hosted at the Hilton, this hotel is amazing, the floor sparkle literally with cleanness, the conference rooms are very spacious for any event, and there is a restaurant called travellers inn with incredible food and a wide variety on the menu for anybody regardless of where you come... More 

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Accra, Ghana
1 review
4 of 5 stars Reviewed 3 days ago NEW

A very good experience. Had a very satisfying experience based on the cost of the room i was made to pay for. Hope to return and recommend to other friends and colleagues. The idea that Hilton could provide top quality service for a reasonable cost was more than appealing to me.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating the quality of service provided by our Team. We also thank you for your compliments regarding Hilton Nairobi being... More 

Arizona
2 reviews
4 of 5 stars Reviewed 1 week ago

The quality of service is really what makes this hotel stand out. All the staff were extremely friendly and helpful and clearly took a lot of pride in doing their jobs well and in contributing to a very well run hotel. We upgraded from a standard room to a larger, more recently renovated room, and the improvement was marked. Security... More 

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Hyeres, France
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Hilton is well situated in the City centre and an excellent HQ to support your business day. The staff is really helpful. The hotel cannot solve the problem of traffic in the city but should propose internet for free. The shuttle from the airport should be proposed in the reservation process.

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your positive feedback. We are happy to note that you enjoyed great customer service offered by our team members. Your comment in regards to the airport transfer options is a valid one and we are currently reviewing... More 

Pretoria, South Africa
1 review
3 of 5 stars Reviewed 2 weeks ago

Far below my expectation from a Hilton brand. Cannot believe that this hotel chain still sell internet in 2015. Hotels sell bed hours not broadband. I had a similar experience in Ethiopia and I bought a room upgrade bundle including access to teh exec lounge, wifi and superior room. The wifi was limited to tw devices, I have 3. The... More 

Review collected in partnership with Hilton Hotels & Resorts

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London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

The warmth of the staff upon arrival & throughout my stay was world class. Security was on point, location's perfect. The staff were sensitive & responded speedily to my demands. I am going back there again next month, that is now my home away from home.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and enjoyed your stay with us, especially for mentioning our team members excellent customer service and feel of security. We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Great service by a team of friendly staff. The food was also outstanding. The rooms and facilities were a little outdated however the hotel served its purpose well as it is conveniently located close to the Kenyatta International Conference Centre.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking your time to review your recent stay with us. We are delighted to hear that you enjoyed our team members great customer service and friendliness and it is our pleasure to note that you were satisfied with your overall experience. Looking forward to welcome you back again in the not too distant future. At... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

All round pleasant experience. Great security, great service. The light in my bathroom did not work during a power cut. Other than that I highly recommend the hotel. Thanks to Pauline, Nelson and the rest of the team. And a special thanks to the guys in the gym for always being so helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad to note that you were satisfied with your overall experience and appreciate the fine compliments you make about our Security and excellent customer service. Thank you... More 

Bujumbura, Burundi
1 review
5 of 5 stars Reviewed 3 weeks ago

Desire travelling to Nairobi, he experienced a warm welcome from Hilton Hotel and is proud to post and share how excellent the services were here. I would recommend every guest'n Nairo to have a stay at Hilton Hotel. I have been travelling worldwide to USA, Australia, SA, Malaysia, Indonesia, Sri Lanka, Ethiopia, Senegal, Tunisia, Cameroon, Togo, etc. having stays in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay with us. It has been a pleasure hosting you at the Hilton Nairobi. We sincerely appreciate your gratitude to our team members outstanding hospitality and quality customer service which provided a unique overall experience to you. We are happy with your compliments regarding Hilton Nairobi being... More 

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