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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
A recent review
4 of 5 stars reviewed 3 days ago
Ceasar Zino R Juba, South Sudan
  • Reviews (580)
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580 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Juba, South Sudan
1 review
4 of 5 stars Reviewed 3 days ago NEW

it has been pleasure to me to enjoy such wanderful stay in Hilton in Nairobi I am satisfied and thankful for such services it could be more enjoyable if had the opportunity to be with my family, I which I will be having the opportunity to put such into action in any time to come in the near future

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you and we thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay at the Hilton Nairobi and the services provided by our team. Believe me, it is comments such as yours that make all efforts, at Hilton... More

Johannesburg, South Africa
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Hello! We stayed at the Hilton in Nairobi during our short stay in the city. I was quite disappointed as I believe this was definitely not Hilton standard. The staff were friendly and they offer fitness and training facilities. However, we were upgraded to a "suite" which hardly had any suite-like qualities from what we know from travel experiences. The... More

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Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. I regret to see that the physical state of our facility did not meet your expectation, for which I sincerely apologize. We are in the planning process of a master plan renovation that will enhance the overall hotel facilities... More

Helsinkin
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Rooms were spacious but a bit rundown. Hotel needs renovation. Breakfast was great as in almost all Hiltons. We also had dinners at hotels restaurant and the pastas they served were excellent. Being a HHonors gold member we had access to the hotels lounge as well .

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing with us your nice review about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and truly appreciate your nice compliments about our breakfast and dinner offerings. As of the condition of our rooms, sorry for we have not been able to meet... More

Nanyuki
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Hilton in early May 2014 during a meeting in Nairobi. Welcome at the desk during the early morning was excellent. I asked for a room to change for the meeting, and this was quickly arranged. Later on got a room with a good view of the city. Mr Amos Mworia was an exceptional Host. Keep it up.

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Nairobi, Kenya
1 review
1 of 5 stars Reviewed 6 days ago NEW

That was my second stay at Hilton , It was a nightmare stay from all perspectives. one of the reasons that I asked for quick departure from Nairobi, was just to avoid one more night sleep in Hilton. I was really suffering from the horrible food quality served on breakfast and dinner. Besides the high charges comparing to the very... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your experience with us. Referring to your comment, I regret to read about your dissatisfaction with the quality of food as compared to the charges, I am sincerely sorry for we have not been able to meet your expectation.... More

Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent enough Hotel. There are signs of ageing across the hotel - rusted faucets, dusty covers etc. Some areas, like the Lifts, are getting renovated. The Staff is wonderful and very polite. The saving grace was the excellent sleep quality. Internet speed is decent, although if you dont have it included as part of your room, you will have to... More

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at Hilton Nairobi. We are delighted to read, that you were satisfied with your overall experience and thank you for the fine compliments you make about the hospitality of our team and service. With regards of the physical state of the facility, sorry for we have not... More

tel aviv, Israel
1 review
1 of 5 stars Reviewed 1 week ago

Horrible service, sink with no hot water, construction on the living floor up to 7 pm, old and uncomfortable room, room service that takes 55 minutes for a pizza, total disgrace!!! stay away for your own well being

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. Unfortunately we have not been able to fully meet your expectation. We do appreciate your critical yet constructive feedback and this will assist us in improving our standards and service delivery to our guests. I sincerely hope you will give us another chance... More

Tel Aviv, Israel
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed 5 nights in Hilton Nairobi. I never had such a bad stay in such 150$/nt hotel. No hot water at the sink, construction at same floor up to 7pm, poor room service, shameless and disrespect stuff

Was this review helpful? Yes 1
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. Unfortunately we have not been able to fully meet your expectation. We do appreciate your critical yet constructive feedback and this will assist us in improving our standards and service delivery to our guests. I sincerely hope you will give us another chance... More

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

In the Heart of Nairobi with easy access to any location around, it is situated undoubtedly at the best location. Had prebooked the Standard Rooms through a Agent in India, being Hilton did not think of the need of looking it up on TripAdvisor and boy, was I disappointed. The standard rooms have no standard and are one of the... More

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the physical state of our facility, and I am sorry for we have not been able to meet... More

Haifa, Israel
Top Contributor
72 reviews 72 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The good about this hotel: This Hotel is conveniently located in the heart of business district of Nairobi. Safety is good and in general hotel is priced ok compering the regular price in Nairobi center. Breakfast was good with large choice and types of food. Lobby is spacious and the Pub inside the hotel is very good one. Gym is... More

Was this review helpful? Yes 1
Amos M, Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality. We appreciate your compliments about the breakfast, health club, prompt/accurate in-room service and security within the hotel. We are also very happy to read that you enjoyed our facilities and location. I concur with... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

152 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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