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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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808 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lusaka, Zambia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Whenever I arrive at the Hilton Hotel in Nairobi, I am assured of individual attention and care. The linen is of high quality and the rooms are clean. I enjoy the view of Nairobi from the 16th floor:))

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, Thank you for sharing your experience after your recent stay with us. We are glad to note that you were very satisfied with your overall experience and sincerely appreciate your gratitude to the personalized service accorded by our team. We are also happy to see that the quality and cleanliness of our rooms is to your liking and... More 

Dar es Salaam, Tanzania
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have never been to a hotel whose staff make you feel welcomed as the Nairobi Hilton. I loved their services tremendously. The travellers inn was great. The service there was good too. I arrived very late in the night so I could not do a lot more but am very sure that the Hilton would always provide the best... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mumbai (Bombay), India
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

The First time I reviewed this Hotel was on my second stay with them last year. Complained, Bragged about their Rooms and was assured by the Manager to make it right the next time. True to their Word, my visit last week, a 4 day stay with them was a very comfortable one. Nice Room, Good Service... What else would... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi and thank you very much for your excellent feedback, particularly in regards of our ‘Make It Right’ promise. I am pleased to see we managed to meet your expectations and I gladly shared your excellent feedback with the team and management. We are... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

JAMES the driver was extremely friendly, knowledgeable and competent. I wish he would move to the U.S. so he could be my private driver. Overall, staying at the hotel was a very pleasant experience. I would recommend this hotel to any traveler.

Review collected in partnership with Hilton Hotels & Resorts

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Baltimore, United States
1 review
5 of 5 stars Reviewed 1 week ago

In my recent 8 night stay, I was welcomed each day by staff members who were always willing to go the extra mile to assist me. While the hotel rooms are a bit outdated, the quality and friendliness of the staff and other facilities keeps people coming back. I will definitely be staying here on my next trip to Nairobi.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our facilities. It is our aim is to create a ‘home away from home’ for all our guests and I am pleased to see we managed to meet your expectations. Our esteemed guest, we sincerely appreciate your... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

Very welcoming, courteous staff, great service. Security, a high priority, was dealt with in a timely and professional manner. Reception arrangements were quickly dealt with by extremely helpful and pleasant staff. All facilities (that we used) were staffed by very helpful staff, and we quickly felt at home. The room afforded a good view of the Nairobi skyline. All in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. Thank you very much for your excellent review. We are delighted about the nice compliments in regards to the hospitality of our team members and very glad that you experienced a homely welcome at Hilton... More 

vacoas
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We were on a business trip in Nairobi and chose to stay in Hilton.The location is excellent, with many souvenir shops and supermarkets. It is also in the heart of the city. What we liked most, however, was that all cars entering the hotel and the bags were checked, giving us some reassurance, after the recent attack on a mall.... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us here at Hilton Nairobi. I am pleased to hear you found the overall security within the facility reassuring and you liked the hotels proximity to the main areas within the city. We regret to note that upon arrival only one room was ready... More 

Moscow, Russia
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This very old hotel (1969) is situated in Nairobi city centre. I rated hotel as three stars because it is not what you expect from Hilton level. Standard room was good, with big windows and a nice view. The shower was uncleaned. Sheets of water were splashing in all driections and the water head was weak. Hair dryer was as... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. We are happy that you were satisfied with our teams hospitality and customer service. I am glad that you enjoyed the city view from your room. We further note your comment in regards to the room condition and I... More 

UK
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Unbiased review following my recent stay at checkout at the last hour, the GM threatened me on in house phone that he would call the police, if I did not pay a small bill of about £16 for the laundry dept. I requested the GM to please come to the room and to see for himself the iron which I... More 

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South Africa
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hilton hotel chain is synonymous for world class service, accommodation wherever on our planet. However, it is with some disappointment that I stayed at the Hilton Nairobi a couple of weeks ago. In a nutshell: traffic is hellish in downtown centre Nairobi (not really Hilton's fault I might add!), staff is superb, professional, helpful, caring and tons of local... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. I regret to see that the state of our facilities did not meet your expectation; for which I sincerely apologize. Basing on your comment, I am pleased to advice that we are indeed in the planning process of a... More 

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