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Hilton Nairobi

4.0 of 5
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Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Ranked #39 of 122 Hotels in Nairobi
A recent review
4 of 5 stars reviewed 2 days ago
vikaspanditrao Mumbai (Bombay), India
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729 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I am now a regular visitor to this hotel. staying now for the 6th time. This time no construction noise. Lift work is completed. As mentioned in previous reviews the quality of stay is very good. Room are well maintained. Please note incase you have stayed in other hilton property then this is not to that level. For 1st time... More 

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Dublin, Ireland
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hilton hotel situated at the centre of Nairobi. The staff are very helpful and polite. Services are excellent. Only one short coming for me was having no free WiFi access in my room, though access are free at the lobby & restaurant.

Review collected in partnership with Hilton Hotels & Resorts

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Parma, Italy
1 review
4 of 5 stars Reviewed 1 week ago

The first thing you notice is the friendly and smiling people that staff the Hotel ..and you need a lot of it when you arrive at 4 in the morning and the only thing you mind is "give me a bed ! " . These experience is maitained during all your stay . Everybody is helpfull and smiling including the... More 

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed your stay with us. We are happy to see that you were satisfied with your overall experience and support from our team members. Thank you for the nice compliments you make about our team members hospitality and great customer... More 

Kathmandu, Nepal
1 review
5 of 5 stars Reviewed 1 week ago

Hilton Nairobi is at the heart of the city of Nairobi, Kenya. It is very convenient and accessible. Various transportation means can be used. Though the hotel is quite old, service and customer care is perfect. Breakfast and business center is quite fine. You can use swimming pool and fitness center that is really good. Cost is moderate. In Nairobi... More 

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi, and we are delighted to hear you enjoyed our great customer care and facilities. We are also happy to see that you liked the location, at the central business district for its easier accessibility. Thank you for your nice feedback and we look... More 

Lusaka, Zambia
1 review
4 of 5 stars Reviewed 1 week ago

Had a workshop there and we were taken care of wonderfully. The food was excellent and the conference facilities were very good. Always looking forward for a good fresh breakfast. Keep it up Nairobi Hilton!

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience and thank you for the good compliments about the great customer services offered by our team members. I am glad to read that your event was indeed well taken care... More 

Bangkok, Thailand
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is situated on the heart of the city with full proof security system. It provides whole range of services. The staffs are courteous and helpful. The hotel is very much sincere about pick-up and drop-off services from/to the airport.

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi. We appreciate your compliments about our team members hospitality and services offered, and thank you for your special mention of our security provisions. We are glad that you were satisfied with your overall experience and we look forward to welcoming you back to... More 

kampala, Uganda
1 review
4 of 5 stars Reviewed 2 weeks ago

ideal for a business traveller. The staff are courteous, helpful and welcoming. the location is ideal for business and accessibility in city central has somehow improved. the rooms are good and breakfast is ok

Review collected in partnership with Hilton Hotels & Resorts

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martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you and we thank you for taking the time to share your valuable feedback with us. We are delighted to hear, that you enjoyed your stay and the great hospitality provided by our staff. We are glad to read that you liked the location as it provides easy access to the... More 

The Woodlands, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hilton Nairobi was excellent and the staff were very friendly. The room was clean and very inviting. The food in the restaurant was delicious! The hotel arranged my transport to and from the hotel for a very small fee. I enjoyed my stay!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us.. We sincerely appreciate the nice compliments about the service and hospitality provided by our team. At Hilton Nairobi, we take great pride in ensuring that our guests... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

We spent 4 nights at the Hilton Nairobi for training held between colleagues from Nigeria and myself The staff is what makes a hotel what it is and the staff carries their guests all the time. Meeting rooms were scarce but we were offered suitable accommodations to make our training sessions work. Good stay, good food. I will definitely stay... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience and excellent feedback regarding your stay at the Hilton Nairobi. We are delighted to hear that you felt cared for, enjoyed our services and the great hospitality offered by our team. It is comments such as yours that make all efforts, at Hilton Nairobi, truly worthwhile. We look... More 

Horgen
Top Contributor
88 reviews 88 reviews
58 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the End of February one night at the Nairobi Hilton. In advance I asked them to pick me up at the airport. On arrival the airport representative was there and she explained me that she ordered a small bus for me. After approx. 30 - 40 minutes I arrived at the Hilton. The cost for the trip... More 

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed great hospitality and service. We have noted your comment with regards of the bathroom size, and I am indeed pleased to advice that we are in the planning process of a master plan renovation which will enhance the overall... More 

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