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Hilton Nairobi

4.0 of 5 Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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Hilton Nairobi
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695 reviews from our community

Traveler rating
    110
    218
    206
    106
    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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WV
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My recent stay at the Nairobi Hilton was a 5 Star experience from check-in and the professional staff at the front desk to dining, housekeeping, and check out. The entire team is very friendly and make you feel right at home and appreciated as a guest. The complimentary upgrade to the Junior Suite was not expected but very much appreciated.... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service to your liking and appreciate your compliments about our team members hospitality. Your feedback and praise has been shared with our Executive team and Henry in particular who will be awarded through our in-house recognition program. Our esteemed... More 

New Jersey, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

A separate charge for in-room internet is disappointing. Also, I needed a passcode to use hilton-public internet in the lobby in addition to last name and room number. It was very inconvenient to renew the passcode every 8 hour. It was simply too much hassle.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with a review about your recent stay at the Hilton Nairobi. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments in regards to the Internet charges, to ensure they are used to improve our guest's experience. We apologize for... More 

Arlington, Virginia
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I had a prior reservation at the Hilton Hotel, Nairobi which was confirmed. My flight from Addis Ababa arrived at around 5:30 am and I arrived at the hotel around 6:45 am on Dec. 20, 2014. I was told by the reception that it would take about 20 minutes to get the room ready as it was too early in... More 

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Hilton Nairobi for 3 nights over the Christmas period and it was a really enjoyable stay. The staff really made an effort to make our stay festive by dressing up and giving us Champagne with breakfast on Christmas morning. Our room was nice, the pool was lovely and we had dinner on both nights and it... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment of your stay throughout the season. We thank you for your gratitude to our team members hospitality and I am personally grateful that they created such great moment for you. We are also... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This facility is clearly dated--both in terms of design and decor. However, it is a perfectly comfortable, clean and safe place to stay if you need a room in downtown Nairobi. The bed was, more or less, en par with what you would find in any other Hilton. The staff were very courteous and it was easy to check-in and... More 

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and especially for mentioning our team members hospitality and service. We, however note your comment in regards to the physical state of the Hotel and I am pleased to advice that we are indeed in the... More 

Stafford
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Just stayed the one night prior to flight. Perfectly located in centre of city for access to bars and restaurants. Rooms and facilities clean, functional and very comfortable. Staff friendly and helpful. Didn't use the bar or restaurant so can't comment but a very nice coffee lounge. Not cheap unless you book on-line, which we did from the hotel lobby.... More 

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience with us at the Hilton Nairobi. We are glad that the overall experience and service was to your liking and we appreciate your compliments about our customer service and good facilities. Believe me, it is comments such as yours that make all efforts, at Hilton Nairobi, truly... More 

La Habra, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hilton in Nairobi is straight out of the 70's but rather well maintained, so it's almost like a museum piece and you can enjoy a trip back to the Cold war era. It's Warsaw Pact nemesis would be (in my experience) the Kyyv Hotel in Bratislava in the 'Soviet Brutalist' genre. Here we have a round tower and 'Triumphant... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi; It was a pleasure for us to serve you. We are glad to note that you were satisfied with your overall experience and thank you for your compliments about our service. In regards to the dated product, I am pleased to advice that we are currently... More 

Vevey, Switzerland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Although the reviews are correct in saying that the rooms are outdated compared with other hiltons, I really enjoyed my stay here. The room was clean, very comfortable and really quiet. The shower was fantastic!The lobby area is very nice, and the staff are really friendly. We didn't eat in the hotel but had coffee in the cafe. The service... More 

Was this review helpful? Yes 1
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We appreciate your feedback and we are grateful that you were very satisfied with your stay. We have noted your comments in regards to the slow service and we assure you we will take corrective measures to... More 

Entebbe, Uganda
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I wanted to stay downtown a couple of nights and the Hilton really is good for what I needed to accomplish. The usual ritual of being welcomed back by the Concierge and telling him I've never been here before still hasn't lost it's appeal. Check-in was fast, efficient and the lady did a great job trying to up-sell me to... More 

Was this review helpful? Yes 1
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We appreciate your feedback about our service and facilities. We wish to reassure you that we will take corrective measures to ensure that we improve We take great pride in offering our guests inspiring stays and we do hope you will give us another chance to welcome you... More 

Austin, Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The best part of this hotel was the terrific staff. They did everything possible to make our stay enjoyable. Also, the breakfast was good....but not $35 per person good. That is where the good stops. This is an old colonial hotel that is being refurbished in little tiny bits at a time. Think upscale Holiday Inn, not Hilton. Don't believe... More 

Was this review helpful? Yes 1
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and hospitality of our team members to your liking. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are sorry to see that the state... More 

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Priceline, Cheap Tickets, Hotels.com, Agoda, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#23 Luxury Hotel in Nairobi

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