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Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
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1 room 1 guest
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831 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Nairobi Hilton for one night at the end of our safari. The hotel is located in central Nairobi and has an airport shuttle that costs about $20 but be ware that traffic can be very bad at times so make sure you allow enough time to get to the airport. The front desk told us that... More 

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Addis Ababa, Ethiopia
2 of 5 stars Reviewed 3 days ago NEW

Hilton Hotel front office staff should undergo thorough customer relations training; Room rate policy should be revised to be more user friendly; It is an extortion to say that an extra person in the room pays USD 50 for bed and additional USD 40 for breakfast, a total of USD 90 which is more than enough for standard room charges... More 

Review collected in partnership with Hilton Hotels & Resorts

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Travelers are raving about these Nairobi hotels

1 review
2 of 5 stars Reviewed 1 week ago

My Debitcard which i used to pay at the hotel showed a cash withdrawal not far from the hotel which i did not make. The only other people who had access to my card was at check in. I did however use ATMs while in Nairobi.

Review collected in partnership with Hilton Hotels & Resorts

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London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night at this hotel. We arrived at Nairobi airport at night and we were flying to the Maasai Mara early in the morning, so we needed a hotel for one night. As most hotels of this chain, you get what you need. The staff is very friendly and helpful. There is some weird security control with metal... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I regret to see that we did not fully meet your expectation during your recent stay with us. Our Executive Team has... More 

Malindi, Kenya
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel would benefit from a thorough refurbishment but regardless of that it does work very well. Staff are pleasant and experienced. Rooms are clean and functional. Security is excellent. The location is good if you need to be in the Central Business District. Prices seem reasonable.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to read your excellent comment about our team members’ hospitality and professionalism. We sincerely appreciate your compliments about our housekeeping and security teams and I am glad to see that the location was to your liking. In regards to the physical condition... More 

christchurch
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 1 night before joining an overland truck safari. The hotel is lovely. Staff are happy and very friendly. Hotel is a bit dated but it has charm and character. Restaurants have great selection which caters for everyone. Wifi strong but only free in lobby. Good water pressure in shower. Would definitely recommend and stay again

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to read your excellent comment about our team members’ hospitality and professionalism. We sincerely appreciate your compliments about our housekeeping and security teams and I am glad to see that the location was to your liking. In regards to the physical condition... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Hilton Nairobi is the place to be in Nairobi esp with its central location, friendly staff and nice surroundings. Be it for business or leisure; and at a decent price, Hilton Nairobi is highly recommended.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating our team members friendliness and location of the facility. Your comment about Hilton Nairobi being a reference hotel is... More 

Mumbai (Bombay), India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had stayed in this hotel for a business visit to Nairobi and i found it to be good. The hotel has high level of security and the staff is courteous. The rooms are good for a business traveler. The food served in the restaurant is also nice. Overall a god business hotel to stay.

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your recent stay with us at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience, and we appreciate your compliments about our food servings, security and team members hospitality. I am happy to read that the location of our facility is to your liking. It... More 

Johannesburg, South Africa
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is old and tired and needs urgent work. The neighboring room geysers kept waking me all night with its noise. The shower heads are shocking. The walls are paper thin and porous to noise. Even a party on the ground floor permeated my 6th floor room. Getting to the hotel is very time consuming given the terrific traffic... More 

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We do appreciate your constructive feedback which will go a long way to improve our standards and service delivery to our guests. I regret to read that the physical state of our property did not meet your expectation during your recent stay with us;... More 

Middelfart, Denmark
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel is in a poor condition and should be renovated. I had expected significantly more from the name and rate. Rooms are definately not up to date - aircon very noisy, bathroom in a bad shape etc etc. No wifi in the room, unless you pay at least 20 USD/day - much more if you require high speed. Pool area... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am sincerely sorry to see that the physical state of the hotel did not meet your expectation, but I am pleased to advise that we... More 

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