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All 102 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Ranked #40 of 102 Hotels in Nairobi
A recent review
3 of 5 stars reviewed 4 days ago
GusBehn Cape Town Central, South Africa
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621 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cape Town Central, South Africa
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel must have been a "grand old lady" in its day. Unfortunately though, it's now in desperate need of a major upgrade, especially the rooms which are definitely not up to a 5-star standard. The food is good, the service is good, the staff friendly. For an international brand as Hilton, this hotel is definitely lacking in standard. It's... More

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Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Although the rooms were dated as per many of the reviews, my room was relatively clean and comfortable. The buffet dinner exceeded my expectations and offered something for all tastes. Pool area lunch dinning was good for lunch. Staff was very helpful and friendly. Hotel offers a safari tour at a reasonable price and it also exceeded expectations. We saw... More

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1 review
4 of 5 stars Reviewed 6 days ago NEW

It was a good experience for a first time visitor. The staff were very freindly and wonderful.I do hope that the staff who were the major attraction to the hotel do receive adquate and commendable appreciation from the hotel Management. From the airport to the hotel and back, they were exceptionally wonderful and very professional in conduct.

Review collected in partnership with Hilton Hotels & Resorts

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed there for a few days after our safari tour. It is probably not as nice as other Hiltons in the world but it is a really good hotel for the fact that you are in Kenya. Rooms were clean and tidy, people friendly. We stayed on the pool level, which was very handy. Staff was very helpful. Highly... More

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our hospitality and facilities. It was a true pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.... More

Harare, Zimbabwe
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

As a Hilton Honors member you always get a good deal and it was my first stay at this particular Hilton site. the service was good and the staff friendly and always ready to help...Been in the city centre is a disadvantage though as any mishaps will affect you directly

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed your stay with us. We are happy to see that you were satisfied with your overall experience. Thank you for the fine compliments you make about our team members and service. Our esteemed guest, we place great value on... More

Navi Mumbai, India
Contributor
13 reviews 13 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

I had stayed in this hotel in 2007 and 2008 during various visits to Nairobi.When i planned a visit in Aug 2014 the first choice for stay was Hilton Nairobi and advised my company to book me here.The condition of the room where i was accomodated did not give me even a shade of feel of Hilton i had stayed... More

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us and we greatly appreciate any comments made by our guests. We regret to note that we have not been able to meet your expectation during your recent stay and to note your dissatisfaction only after your departure. Our executive housekeeper has addressed the issue... More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Stayed for two nights. Hilton is a bit dated, but was in a perfect location (City Center) and the staff is wonderful. We only had a couple of issues: one was with our room and Management took 50% off of our dinner because they were not able to fix immediately. The other concern we had was that the buffet was... More

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us to serve you and we are happy that you enjoyed your recent stay with us, at Hilton Nairobi. We appreciate the fine compliments you make about our team members hospitality, and I am personally grateful that they were quick to ‘make it right’ for... More

Dubai, United Arab Emirates
Top Contributor
64 reviews 64 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in the center of the city and next to all government office so if you don’t mind the terrible traffic and you have business in the city then this is a good staying place. Hotel is old but some renovation had been made I guess,. but they forgot to do so with the bathrooms. Room was clean... More

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. I am indeed very sorry to read a number of issues raised where we have not been able to meet your expectation. I am very sorry for the inconvenience experienced and shared your comments with the teams concerned. Nevertheless, we are happy to... More

Torshavn, Faroe Islands
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night. The room was a standard room, but was quite worn out and the extra bed was not good. The bathroom was really nice. The food is expensive, but it always is at a hotel. Overall an okey experience, but expected more from a Hilton hotel.

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us and greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. We are indeed very sorry that we have not been able to meet your expectation. As of the physical state of our rooms, I am... More

Lagos, Nigeria
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my second time in this hotel. We spent 4 nights (hubby, 2 young kids & me) and leave this morning. Nice and friendly staff EVERYWHERE! The hotel drapery and carpeting could do with some updating/renewing as everything seems to be fading and curtains hanging slightly askew. Also, Debugging is way overdue! On 2 occasions, I saw young cockroaches... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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