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All 96 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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48%
Ranked #40 of 96 hotels in Nairobi
A recent review
3 of 5 stars reviewed 3 days ago
Pilot8 Miami, Florida
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595 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

2 meals - both times wrong. Swimming pool closed without any prior warning. Executive lounge - breakfast service excellent but afternoon/evening service poor, drinks not delivered, incorrect orders etc. Not to be recommended

Was this review helpful? Yes 1
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed there 2 nights on a business trip and the hotel is showing it's age. The rooms are old and the showers are small and not very comfortable. Food is not bad, especially because they have such variety of local fruits, and people are nice. There is a pizza place on the corner, and it looks decent. A lot... More

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Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are happy to note that you enjoyed our food and great customer care by our team members. I am very sorry to see that the physical state of our facilities and size did... More

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for six days in the month of July 2014 for business purpose. Its an old but well maintained hotel. People serving you at the Travellers restaurant are good. However, people on reception including the managers need serious training to treat customers. They have no idea about what is going on and how to resolve problems. There are a... More

Was this review helpful? Yes 1
Reykjavik, Iceland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have recently stayed three weeks at the Hilton for work. I met dozens of staff during my stay, and every single one of them was professional, friendly, and committed to making my (and my colleague's) stay as comfortable as possible. I went out for dinner one night at the new and very fancy Villa Rosa Kempinski, and their customer... More

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Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent feedback regarding your stay at the Hilton Nairobi. Thank you for the compliments about our team members warm hospitality and service. I am very happy to hear that that they took time to ensure your comfort and satisfaction during your three weeks stay with us. We are also happy to read... More

Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 5 days ago NEW

I had to stay at the Hilton Nairobi for 6 nights and it was almost torture. My expectations were high given the Hilton brand reputation. I was aghast this hotel was of such low standards. The rooms are dated, the bathroom was old and dirty, my toilet did not flush so eventually they had to change my room. In the... More

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests. Unfortunately the physical state of our facility did not meet your expectation during your recent stay with us, as you... More

London, United Kingdom
Top Contributor
156 reviews 156 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Location: centre of downtown Nairobi amongst the hustle and bustle. Service: good service from the front desk team. Service in the restaurant was friendly but can be very slow. Room: The rooms are clean and functional but are extremely dated and in need of an update. The beds are quite comfortable but the walls are very thin so you hear... More

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. Thank you for the compliments about our front desk and restaurant team members. We do note your comment regarding slow service at the restaurant and I have shared your feed back with the restaurant manager to put corrective measures in place to hasten... More

Mombasa, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

Hilton nairobi is a good and safe hotel. location is excellentt in town. The breakfast lounge is very good. To cold in nairobi now to use the pool, but the pool is nice as well. I will use the Hotel again, it is overall good, and for me also very proffesional when it comes to safety check on cars, people... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and facilities. We are sincerely happy to read that you felt secured by our security precautionary measures we have put in place and liked the location. It was truly a pleasure to serve you,... More

Spruce Grove, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I stayed here for one night before getting on a plane for Canada the next morning. While there was nothing really wrong with the Nairobi Hilton, it was not what I would have expected of the Hilton brand. The rooms were small, the showerhead was ancient and sprayed water everywhere, the hairdryer was likely installed in the... More

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Unfortunately, the physical state of our facility did not meet your expectation, my sincere apologies for this. However, I wish to inform you, that we are currently in the process of a master plan renovation preparation, and the bulk... More

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Staff at this hotel are very customer focussed and helpful in resolving any and all issues brought to their attention no matter how small. Spending a lot of time in the hotel is also great as the staff pick up on your name quickly and greet you accordingly every time the see you

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and that you very much enjoyed your stay with us. We appreciate your excellent comments about our team members customer care service and ability to promptly resolve issues at hand. We place great value on your... More

Kingwood, TX, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The entire team at the Holton Nairobi will make your stay exceptional!! I have NEVER had such exceptional service experience at any hotel, ever. The entire team is genuinely friendly, caring, accommodating and helpful!!I highly recommend you stay at this hotel wherever your travels may bring you to Nairobi!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at Hilton Nairobi. We are delighted to read, that you enjoyed every moment of your stay with us and sincerely appreciate your excellent comment about our team members hospitality and service. We take great pride in offering our guests inspiring stays, and we hope to welcome you... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

149 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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