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All 100 Nairobi hotels

Hilton Nairobi

4.0 of 5 Hotel   |   Mama Ngina St, Nairobi 00100, Kenya (Nairobi Central Business District)
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Ranked #42 of 100 hotels in Nairobi
A recent review
3 of 5 stars reviewed yesterday
Feyisola T Lagos, Nigeria
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611 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Lagos, Nigeria
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is my second time in this hotel. We spent 4 nights (hubby, 2 young kids & me) and leave this morning. Nice and friendly staff EVERYWHERE! The hotel drapery and carpeting could do with some updating/renewing as everything seems to be fading and curtains hanging slightly askew. Also, Debugging is way overdue! On 2 occasions, I saw young cockroaches... More

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Berlin, Maryland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

I stayed at the Hilton in July 2014, and found the staff very friendly and useful. On more than one occasion they went out of their way to assist, whether it related to printing documents, obtaining an,oval mobile SIM card or arranging transport at odd hours. The rooms were well equipped and spacious, and the internet access throughout the thistle... More

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Quimper, France
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

Very good location in Nairobi but this hotel hasn't been refreshed for many years. Don't expect a real Hilton standard. The staff is professional but it can't overcome the general feeling. Be careful with the wifi ! It costs 22USD per 24 hours !

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Nairobi, Kenya
1 review
5 of 5 stars Reviewed yesterday NEW

We received excellent customer service, the pool was very nice and the included breakfast was great!!!! While not the newest Hilton it has great location and the staff is wonderful. We would stay here again if budget and circumstances allow in a heartbeat and would recommend it to all our friends. Quite impressed.

Review collected in partnership with Hilton Hotels & Resorts

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed 3 days ago NEW

It was an extremely satisfying stay at the hotel. I will always want to use Hilton Nairobi or anywhere else. I enjoyed the room quality, the ambiance and excellent internet connection as a journalist. The staff are extremely nice and always ready to help or guide you.

Review collected in partnership with Hilton Hotels & Resorts

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Collierville
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

after a two week safari and stayed mainly in camps and lodges with relatively poor condition, this is a nice hotel needed to conclude the trip. a typical Hilton brand hotel, with very nice executive lounge. staff was nice and helpful. security was excellent, all bags will be x-rayed and metal detector is used to ensure the hotel and guests... More

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Landenberg, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff at the Hilton is outstanding. They will make your stay go smoothly. The pick up at the airport was very good. The representative was waiting for me and got me in a cab headed towards town right away.The rooms are clean but a bit dated. If you need to be in the city center the location is perfect.... More

Review collected in partnership with Hilton Hotels & Resorts

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at Hilton Nairobi. We are glad to read that you were very satisfied with your overall stay. We appreciate your compliment about the outstanding hospitality and services provided by our team members. We look forward to welcoming you back soon again. With Best regards, MANUELA BRODE I... More

Ljubljana
Top Contributor
56 reviews 56 reviews
48 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Have spent 2 nights here a month ago; location is nice, if you have some business to do in Nairobi; As a diamond we got a junior suite, with all the benefits - free Wi-fi, lounge access, etc... Hotel will need to be renovated soon, as it is obvious that it is outdated; Otherwise service is quite ok, maybe security... More

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Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for your feedback about your stay with us at Hilton Nairobi. We are glad that you enjoyed our facilities and we appreciate your compliments about our service. With regards of the condition of the hotel, I am pleased to advice that we are indeed in the planning process of a master plan renovation that will enhance... More

Nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had a wonderful stay at the hotel just for one day and it was like i was there for a whole month, it made my day since all was catered for by the room service attendants.The location of the hotel is ideal because it is at the centre of the central bisiness district.

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your kind words with regards to your recent stay with us at the Hilton Nairobi. We are very glad that you were satisfied with your overall experience and we truly appreciate to read that felt well looked after by our team members. Our esteemed guest, we take great pride in offering our guests... More

durham
Top Contributor
98 reviews 98 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't usually stay in American hotels abroad but because I was traveling with others who were are not used to staying at locally own establishments I booked the Hilton. Overall, it was fairly easy to stay here as a base for traveling in and out of the city but I would consider another place in the future. I agree... More

Was this review helpful? Yes
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was our pleasure to serve you and we are glad to note that you were satisfied with your overall experience. Thank you for the compliments about our security systems. We further note some of the highlighted attributes where we have not been able to meet... More

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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#22 Luxury Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
In the city's heart, the Hilton Nairobi hotel is next to the craft market and 25 minutes' drive from Jomo Kenyatta International Airport. Enjoy global dishes at the Traveller's Restaurant, try fine Italian cuisine at Sale E Pepe Restaurant or have a pint at the Hilton Nairobi hotel's Jockey Pub. ... more   less 
Number of rooms
287

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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