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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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664 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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Albany, NY
Level Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed March 18, 2012

We were at the intercontinental as a first stop between arriving at the airport and starting our safari. Check in was efficient and quick. We were escorted to ur room by a porter who gave us a run down on room. I was surprised that we were advised by the staff not to use the water to brush our teeth.... More 

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InterContinental_10, Front Office Manager at InterContinental Nairobi, responded to this review

Dear Guest, Thank you for taking the time to write your review on your stay at the InterContinental Nairobi. We thank you for commendations on our Check-in procedures and the quality of our food served in the restaurant. We will be sure to pass these on to our teams in appreciation. We have followed up on the areas of concern... More 

Kampala, Uganda
Level Contributor
214 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 stars Reviewed March 16, 2012

My latest sojourn into Nairobi started well at the airport, first off the plane, first through immigration, almost first to get my priority baggage and then whizzing through customs and on to the airport desk of the InterContinental Nairobi. And lo and behold, my check in form was ready to sign, 'just s signature here Sir and thank you, here... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 14, 2012

I stayed here for the first time this month and whilst having lived in Nairobi and known the hotel for many years this was the first time I stayed as a guest. The key is to ensure you request a new room since the hotel has been renovated but only about half of it. The new rooms are of a... More 

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Bangkok, Thailand
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 23, 2012

The Intercontinental Nairobi is in a good location in Central Nairobi and the staff are a credit to the hotel. Always helpful, firendly with wide engaging smiles. The room rate of US $ 355 was WAY over the top though for the quality. When I arrived the AC didn't work only to find it was switched off at the unit... More 

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Lethbridge
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73 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed February 22, 2012

The apearance of the hotel and the rooms are fine, really I could not complain about the comfort of the hotel. I stayed there recently for a conference with approximately 20-25 other delegates for four days. During my stay the following three issues occurred: 1. My purse was stolen from the conference centre during the exhibition 2. My camera was... More 

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Oxfordshire, United Kingdom
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed February 20, 2012

The area we stayed was looking tired for this class of hotel but I have stayed in the adjoining newer wing which is far superior but not sure which is which to book? My room had ample space and the usual hotel amenities, large bed and a seating area. Think blackout curtains that fall over the floor. Bed was very... More 

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Pittsburgh, Pennsylvania
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 13, 2012

Just returned from two stays at the Intercontinental Nairobi and must agree with reviewers who cited the rooms as just "average." The rooms are large and air-conditioned (nice in the hot afternoons if your window faces the sun), but somewhat shabby. The lamp next to the bed in my first room had a frayed electrical cord on one of the... More 

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Espoo, Finland
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 8, 2012

Spent a very relaxing sunday as hotel guest, enjoying the sun, the pool and an exellent Sunday Brunch buffet that really had something for everyone.

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Toronto
Level Contributor
122 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed February 7, 2012

I tend to expect more from a hotel bearing the Intercontinental brand. A lot more. This being said, after my fiasco at the New Orleans Intercont, I'm not surprised (if you care to read, look through my reviews for that one). The hotel is in a desperate need of a face lift, a refreshment of some sort, or what not.... More 

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Penang Island, Malaysia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed January 31, 2012

I stayed at the Intercontinental Nairobi once about 8 years ago, before the rooms were renovated, and stayed here again in Jan 2012, but only because I didn't have to pay for the stay myself. Basically, if I have to pay for a hotel room in Nairobi, it wouldn't be here. This is not to say that things are bad... More 

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