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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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628 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 31, 2011

I have previously given a not-so great review to the Intercontinental Nairobi. This time around, I stayed at the Intercontinental for 6 days, doing business in Nairobi. I must say that I stayed at stayed at the Club Room Level therefore my experience might be influenced by this factor. The check-in was a breeze at the priority club desk in... More 

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tanzania
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 31, 2011

The Intercontinental is great for business travellers to Nairobi. Situated in a central location, has a pool, the food is great, and it provides parking. The hotel was very busy when we were there but the staff was very friendly - from the concierge to room service.

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Avon, Indiana
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 27, 2011

We stayed at this hotel prior to a safari and also before departing to Tanzania. It appears to be a popular choice for tour groups. Our checkin was fast and efficient. Our room was of average size and was clean and comfortable. Staff was very helpful and could answer most questions. Since our meals were included in our package safari... More 

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Bengaluru (Bangalore), India
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 27, 2011

As we were reviewing our first ever trip to Africa (kenya / tanzania), we were not sure of many of th ehotel chains we were plannign to sty in (despite having done searches etc) but we were very sure of Intercontinetal - having used th ehotel chain all over the world. However, our experience at the hotel was nothing short... More 

Was this review helpful? Yes 1
IHGCare, ihgcare at InterContinental Nairobi, responded to this review

Dear Garimav, I am most disappointed and concerned to read your comments. I would greatly appreciate further information regarding your stay in order that I can investigate further. We have sent you a private message to obtain additional details about your experience. Thanks, Brenda J. IHGCare More 

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Johannesburg, South Africa
Contributor
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 19, 2011

Spent four nights here for a conference, so very convenient, and convenient for exploring central Nairobi, but sheesh, how about replacing the carpet every now and again and what's with the frequent overcharging and double billing for drinks? Rooms are large, but pretty shabby. Carpet is dingy and worn, brasswear in the bathroom was all either falling off the wall... More 

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IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review

Innoabrd, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry that you received service that was less-than-satisfactory and regret any inconvenience that your experience has caused you. We hope that you give us a chance in the future to show you how great our hotel is.... More 

Haywards Heath
Top Contributor
128 reviews 128 reviews
124 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed October 14, 2011

My second stay of the year at this property, and I was hoping for a better experience than my previous stay (see previous review). On that occasion, despite an upgraded room, the aircon fid not work properly causing issues dueing my stay. On this occasion I had flown overnight from London, worked on arrival, so by the time I arrived... More 

Was this review helpful? Yes 1
Surrey, Canada
Top Contributor
50 reviews 50 reviews
25 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed October 14, 2011

Stayed at this hotel a total of 4 nights. The first 2 prior to leaving for safari, then an overnight stay on the way back from Northern Kenya on the way to Amboseli National Park and then once again at the end of the safari prior to flying to Capetown. The InterContinental Nairobi, I would recommend. While it does seem... More 

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London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 10, 2011

Our stay was in July of this year when Nairobi and Kenya in general was in the midst of a visitors boom and room rates were sky high. We previously stayed at the hotel some four year ago ( when the rate was $120 compared to $300 now!). At that time the hotel was 'tired' and required refurbishment but the... More 

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IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review

JosephLondoner, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology the hotel staff did not meet your expectations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as... More 

Warks, UK
Top Contributor
54 reviews 54 reviews
38 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed October 9, 2011

Two nights stay as safari precursor on an organised trip so no idea of the hotel cost. Arrived late at night, out all day/evening left the last morning after breakfast so only real comments are on the room and breakfast. Both were fine and check in and out easy. Room is typical of a business hotel and everything (inc LCD... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 7, 2011

Like many other reviewers, a friend and I stayed here for two nights upon arrival in Nairobi before setting off on our safari. It was clear based on the others we saw in the hotel that this is a target market for this hotel. The location seemed ok - we didn't walk anywhere nearby, but for purposes of sightseeing in... More 

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