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InterContinental Nairobi

5.0 of 5 City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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603 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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Oxfordshire, United Kingdom
Top Contributor
59 reviews 59 reviews
48 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 20, 2012

The area we stayed was looking tired for this class of hotel but I have stayed in the adjoining newer wing which is far superior but not sure which is which to book? My room had ample space and the usual hotel amenities, large bed and a seating area. Think blackout curtains that fall over the floor. Bed was very... More 

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Pittsburgh, Pennsylvania
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 13, 2012

Just returned from two stays at the Intercontinental Nairobi and must agree with reviewers who cited the rooms as just "average." The rooms are large and air-conditioned (nice in the hot afternoons if your window faces the sun), but somewhat shabby. The lamp next to the bed in my first room had a frayed electrical cord on one of the... More 

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Espoo, Finland
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 8, 2012

Spent a very relaxing sunday as hotel guest, enjoying the sun, the pool and an exellent Sunday Brunch buffet that really had something for everyone.

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Top Contributor
115 reviews 115 reviews
90 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed February 7, 2012

I tend to expect more from a hotel bearing the Intercontinental brand. A lot more. This being said, after my fiasco at the New Orleans Intercont, I'm not surprised (if you care to read, look through my reviews for that one). The hotel is in a desperate need of a face lift, a refreshment of some sort, or what not.... More 

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Penang Island, Malaysia
17 reviews 17 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 31, 2012

I stayed at the Intercontinental Nairobi once about 8 years ago, before the rooms were renovated, and stayed here again in Jan 2012, but only because I didn't have to pay for the stay myself. Basically, if I have to pay for a hotel room in Nairobi, it wouldn't be here. This is not to say that things are bad... More 

Was this review helpful? Yes 1
Top Contributor
272 reviews 272 reviews
208 hotel reviews
1,230 helpful votes 1,230 helpful votes
3 of 5 stars Reviewed January 30, 2012

Expecting a much nicer place considering this is supposed to be 5 star and has a 5 star price. But this hotel is more along the lines of 2-3 stars at the very best. Dont expect much and you wont be disappointed. Restaurants over-priced. Gym not very good. Other than the security being very good and the location excellent in... More 

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Talladega, Alabama
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2012

we started our safari here and was an excellent place to relax after the long flight from Alabama. could not have asked for more in a hotel

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Jersey City, New Jersey
Top Contributor
117 reviews 117 reviews
68 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed January 29, 2012

The Intercontinental has average rooms (passable but not super-comfortable). Lighting in the rooms was really poor. Wifi and internet rates were exorbitant. ATM on premises as well as a couple of really overpriced shops. I felt safe walking around the surrounding Central Business District during the day although the area is mostly government offices with nothing in terms of restaurants... More 

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New Delhi, India
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 26, 2012

Like all chain hotels, Intercontinental offers impersonal hospitality, leaving no enduring impressions afterwards. The rooms facing the front are marginally better kept than those facing the back. Since it is in a busy part of the city, the nights may not be restful if you have got a room on the lower floors. The hotel swimming pool is actually an... More 

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InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review

Dear Guest, thank you for your detailed feedback, the time you spent sharing your recent experience and apologize for not having delivered consistently an up to your expectation in all areas. We are happy to hear that our Indian Restaurant "Bandhini" and the variety of our buffets exceeded your expectation. Personalizing our services on all levels is a key focus... More 

Dubai, United Arab Emirates
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 24, 2012

I stayed at the Intercontinental in April 2011 and was pleasantly surprised by the service. it was clean and though dining in the hotel was expensive, the food quality was good. Though there was nothing special about the rooms they were of decent size and fairly comfortable. The presence of a casino is definitely a big plus in a city... More 

Was this review helpful? Yes 1
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#1 Casino Hotel in Nairobi
#16 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi

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