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InterContinental Nairobi

5.0 of 5 City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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575 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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Top Contributor
125 reviews 125 reviews
46 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed November 10, 2011

Hotel definitely needs refurbishment. There was a Rugby tournament taking place and all the players were staying at the hotel thus there was major noise around. Rooms are ok ...bath area was tolerable but could certainly do a make over. The wash basin had a crack mark. Elevators were only 2 and they were taking a long time. They have... More 

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John O'Groats, United Kingdom
Top Contributor
156 reviews 156 reviews
147 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed November 7, 2011

Copied my feedback to the hotel: An excellent hotel. All the staff at this hotel have shown real professionalism and concern to make my stay as comfortable as possible. Given that the hotel was fully occupied I think that they all did an excellent job. I have stayed at approx. 30 Intercons - this hotel is one of my top... More 

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Mumbai, Maharashtra, India
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 5, 2011

Landed in Nairobi for a conference,was taken aback with the awesomeness of the city,vibrant and cultured. The Intercontinental was very good with the facilities being up to mark with any 5 star property,service was very good,rooms nice Special kudos to the concerige,who arranged for a nice trip to the Nairobi National Park and his knowledge and eagerness to help

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Washington DC, District of Columbia
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 31, 2011

I have previously given a not-so great review to the Intercontinental Nairobi. This time around, I stayed at the Intercontinental for 6 days, doing business in Nairobi. I must say that I stayed at stayed at the Club Room Level therefore my experience might be influenced by this factor. The check-in was a breeze at the priority club desk in... More 

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Senior Contributor
34 reviews 34 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 31, 2011

The Intercontinental is great for business travellers to Nairobi. Situated in a central location, has a pool, the food is great, and it provides parking. The hotel was very busy when we were there but the staff was very friendly - from the concierge to room service.

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Avon, Indiana
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 27, 2011

We stayed at this hotel prior to a safari and also before departing to Tanzania. It appears to be a popular choice for tour groups. Our checkin was fast and efficient. Our room was of average size and was clean and comfortable. Staff was very helpful and could answer most questions. Since our meals were included in our package safari... More 

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Bengaluru (Bangalore), India
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 27, 2011

As we were reviewing our first ever trip to Africa (kenya / tanzania), we were not sure of many of th ehotel chains we were plannign to sty in (despite having done searches etc) but we were very sure of Intercontinetal - having used th ehotel chain all over the world. However, our experience at the hotel was nothing short... More 

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IHGCare, ihgcare at InterContinental Nairobi, responded to this review

Dear Garimav, I am most disappointed and concerned to read your comments. I would greatly appreciate further information regarding your stay in order that I can investigate further. We have sent you a private message to obtain additional details about your experience. Thanks, Brenda J. IHGCare More 

Johannesburg, South Africa
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 19, 2011

Spent four nights here for a conference, so very convenient, and convenient for exploring central Nairobi, but sheesh, how about replacing the carpet every now and again and what's with the frequent overcharging and double billing for drinks? Rooms are large, but pretty shabby. Carpet is dingy and worn, brasswear in the bathroom was all either falling off the wall... More 

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IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review

Innoabrd, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry that you received service that was less-than-satisfactory and regret any inconvenience that your experience has caused you. We hope that you give us a chance in the future to show you how great our hotel is.... More 

Haywards Heath
Top Contributor
124 reviews 124 reviews
120 hotel reviews
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed October 14, 2011

My second stay of the year at this property, and I was hoping for a better experience than my previous stay (see previous review). On that occasion, despite an upgraded room, the aircon fid not work properly causing issues dueing my stay. On this occasion I had flown overnight from London, worked on arrival, so by the time I arrived... More 

Was this review helpful? Yes 1
Surrey, Canada
Top Contributor
50 reviews 50 reviews
25 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed October 14, 2011

Stayed at this hotel a total of 4 nights. The first 2 prior to leaving for safari, then an overnight stay on the way back from Northern Kenya on the way to Amboseli National Park and then once again at the end of the safari prior to flying to Capetown. The InterContinental Nairobi, I would recommend. While it does seem... More 

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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi

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