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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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609 reviews from our community

Traveler rating
    131
    245
    144
    57
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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There are newer reviews for InterContinental Nairobi
See the most recent reviews
Addis Ababa, Ethiopia
1 review
4 of 5 stars Reviewed July 14, 2012

All the staffs are very friendly and shows their smile for customers and are very supportive. I hope I will prefer to use this hotel and get the best service for my money if I come back again.

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Mestire D, Thank you for taking the time to write your experience at the InterContinental Nairobi, and thank you for choosing our fine Hotel for your stay. We are glad that you have had a wonderful experience here with us and we are committed as usual to put all our efforts to extend best services to our dear clients.... More 

Nottingham, United Kingdom
Top Contributor
76 reviews 76 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 13, 2012

This hotel ( although older ) is one of the better hotels. The staff are so friendly especially the club lounge. Check in was superb , immediate recognition of two royal ambassadors, upgrade and club facilities immediately offered with no having to ask . ( not all intercontinentals play this game properly, but this one does ) staff all pleasant,... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear LynneK4 Thank you so much for your recent stay at InterContinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay and hope you had a great time in Nairobi. It was a pleasure reading the observations you have shared about the pleasant staff, superb check-in and tasty food in our Indian... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2012 via mobile

Staggeringly poor value for money. Tired and shabby rooms, awful bathrooms, mediocre food all add up to a hotel to avoid. There are better value alternates in the city.

Was this review helpful? Yes 1
Management response:

Dear Martin C, Thank you for conveying your comments regarding your recent experience with us. We genuinely appreciate your willingness to share your thoughts. We have taken note and wish to thank you for all your valuable comments which help us identify areas of improvement. We rely on you, our guest, to let us know how we are doing and... More 

2 reviews
5 of 5 stars Reviewed July 10, 2012 via mobile

I stayed for 17 nights on business. The staff at this hotel could not be more friendly and accommodating for your every need. And this is because they do it naturally rather than being trained to show it! The hotel itself has everything you would need including four restaurants each competing for your dinning as they are third parties. The... More 

Was this review helpful? Yes
Management response:

Dear Mark O, Thank you for taking the time to write your experience at the InterContinental Nairobi , and thank you for choosing our fine Hotel for your stay. We are glad that you have had a wonderful experience here with us and we are committed as usual to put all our efforts to extend best services to our dear... More 

Rome, Italy
Top Contributor
55 reviews 55 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 10, 2012

I've been working in Nairobi for 6 months and I've always stayed at intercontinental. The hotel is located right in downtown. If you are used to intercont standard you will be disappointed. The property is old and ugly, the hotel room are only partially renewed and the common area very outdated.

Was this review helpful? Yes
Management response:

Dear FreedogItaly, Thank you for taking the time to convey your comments regarding your recent experience with us. Your willingness to share your thoughts is genuinely appreciated. The InterContinental Nairobi is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to... More 

nairobi
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 10, 2012

the whole idea is brilliant - swimming in a heated pool, live band, face painting for kids, trampoline, the clowns etc and is definately worth recommending to everyone with young kids. for this I'd give them an excellent rating however the food let's them down significantly. we've been going for several months now and while it is very popoular with... More 

Was this review helpful? Yes
Management response:

Dear 4by4, Let me first thank you for choosing InterContinental Nairobi as the place to spend your Sunday with your family. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We are striving to monitor and improve our services and facilities we offer to all our guests and hence are... More 

Dubai, United Arab Emirates
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2012

I was hesitant to book at this hotel, being a sister hotel of the CP where I had lousy stay and horrible experience. The minute I approached reception, I was warmly welcomed as a PC Platinum member. The front desk manager came in and greeted me. He immediately offered me a free aceess to Internet for the duration of my... More 

Was this review helpful? Yes 1
Management response:

Dear raed1962, Thank you for taking the time to write your review regarding your recent experience at the InterContinental Nairobi. I am very pleased to read your wonderful comment about our friendly and helpful staff and the clean and spotless bedroom. I would also like to thank you for your comments regarding our Priority Club member recognition. Your willingness to... More 

Toronto
Top Contributor
120 reviews 120 reviews
92 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed July 6, 2012

As per my last review of this hotel being mediocre, nothing really changed in the 6 months that passed since my last visit. I will give kudos to the front desk attendant, who told me about a $25 food voucher I can get for free - got it and used it - nice touch. At the same time, another attendant... More 

Was this review helpful? Yes
Management response:

Dear DrSavant, Thank you for taking the time to share with us your review. Please accept my most sincere apologies for the double billing on your Visa Card. I would also like to thank you for your feedback regarding the $25 Food and Beverage voucher we are offering our Priority Club Members. I hope you also took advantage and signed... More 

Bombay
Contributor
18 reviews 18 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 3, 2012

I stayed over in this hotel as I missed my onward connection. This hotel is located very close to the Parliament house and in the heart of the Central Business District. The rooms appeared to be a bit cramped up, but ok for a night stay. The hotel serves buffet breakfast and dinner. The hotel also has an Indian restaurant... More 

Was this review helpful? Yes
Management response:

Dear Bombaybrat, Thank you very much for choosing InterContinental Nairobi for your stay, and for taking the time to write your review which we appreciate. We are glad that you enjoyed the stay and look forward to see you again soon at our fine Hotel. Best regards Karl Hala Regional General Manager, Africa More 

Hyderabad
Top Contributor
55 reviews 55 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 2, 2012

Was overall an average experience, average room, lobby, average food, average service levels. We were actually given wrong information at the front desk. Were told our tariff included breakfast and dinner. At the Restaurant they encouraged us to order more at dinner time, as it included everything, and then got us a bill! Nothing special, overall average, works well as... More 

Was this review helpful? Yes
Management response:

Dear Rajeev_Shroff, Thank you for sharing your experience during your recent stay. I sincerely apologize for any inconvenience you may have experienced due to the wrong information about your tariff. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables... More 

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