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InterContinental Nairobi

5.0 of 5 City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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589 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 9, 2012

Hi there, thank you for letting me express gratitude and confirming to you that Intercontinental hotel Nairobi is one of the best hotels in Kenya. Their rooms and service are excellent following an experience from our group which was there recently.

Was this review helpful? Yes
InterContinental_10, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Bushfinders, We greatly appreciate you taking the time to post this encouraging review. We are glad to know that your group had a wonderful experience here with us and we are committed as usual to put all our efforts to extend best services to our dear clients. Again, let us express our gratitude and appreciation for your recommendation of... More 

Lagos, Nigeria
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 7, 2012

We stayed in IC for couple of days before proceeding towards Masai Mara. Its a good hotel with a welcoming staff, good restaurants but rooms are a bit dampner. Bar near the pool is fantastic, we tried Indian restaurant one night and the food was amazing. During check out my international credit card was not getting accepted, don't know why... More 

Was this review helpful? Yes
InterContinental_10, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear AjayBDelhi, Thank you so much for your recent stay at Intercontinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay. It was a pleasure reading the observations you have shared about our welcoming staff, fantastic Pool Bar (the Makuti) and amazing food in our Indian Restaurant (the Bhandini). Once again, please... More 

Orlando, Florida
Top Contributor
87 reviews 87 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 24, 2012

I came to this hotel with some preconceived idea of what an Intercontinental should look like, to which it did not live up to, but at the same time there was nothing really wrong with this hotel. The staff are incredibly nice and very helpful. The restaurants are good. You feel very welcome all the time. The rooms are dated,... More 

Was this review helpful? Yes
InterContinental_10, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Fouad917, Thank you so much for your recent stay at intercontinental Nairobi. We greatly appreciate you taking the time to post this encouraging review. It is an honor for us that you considered Intercontinental Nairobi when visiting Kenya. We are very happy to know that you felt welcome and that our colleagues were incredibly nice and very helpful. We... More 

Munich
Top Contributor
209 reviews 209 reviews
86 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed April 22, 2012

Intercontinental is always a very good brand, and I have yet to find the property that is indifferent to my needs. The IC in Nairobi went one or two steps further for me and my family on two recent stays in March and April. Apart from the warm greetings, the attentive service and the welcome feeling we got - from... More 

Was this review helpful? Yes
InterContinental_10, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear MunichEricJ, Thank you for taking the time to write your experience at the InterContinental Nairobi , and thank you for choosing our fine Hotel for your stay. We are glad that you have had a wonderful experience here with us and we are committed as usual to put all our efforts to extend best services to our dear clients.... More 

Mumbai Indian
Top Contributor
276 reviews 276 reviews
205 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed April 13, 2012

This hotel is located startgeically, just opposite the Kenyan National assembly. Good green surroundings. The lobby is reasonable with coffeeshop at lobby level itself. The resturant just off the lobby is also quite good. The buffet spread for break fast was good. We had a rooom facing the road and assembly...very good view. The room was spacious and amenties good.... More 

Was this review helpful? Yes 1
InterContinental_10, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear plpalani, Thank you so much for your recent stay at Intercontinental Nairobi. We greatly appreciate you taking the time to post this encouraging review. We truly value your feedback and we are delighted to learn that you enjoyed your stay. It was a pleasure reading the observations you have shared about our spacious rooms, parliament view and your experience... More 

Cape Town, South Africa
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed April 7, 2012

I spent 5 nights at this hotel and I was very happy with most aspects of my stay. The check-in as efficient and painless, The staff were very friendly and helpful - including the security staff who were always polite and professional. My room was rather dated, but spacious, clean and neat. The internet / wi-fi fees were rather expensive... More 

Was this review helpful? Yes 1
InterContinental_10, Front Office Manager at InterContinental Nairobi, responded to this review

Dear Guest, Thank you for posting your review on your stay at the hotel. We are happy to hear that your check in experience was seamless. With regard to your interaction with our staff, we are pleased to hear that you found them to be helpful and friendly. We will pass on your compliments to the team. In regard to... More 

Fort Smith, Arkansas
Top Contributor
183 reviews 183 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 4, 2012

We stayed at the Intercontinental for two days prior to meeting a group for a safari. This hotel doesn't meet the standards of other Intercontinental hotels at which I have stayed, but all in all, the hotel was very nice. Our room was large and comfortable with a large window that allowed a vast amount of light to liven up... More 

Was this review helpful? Yes
InterContinental_10, Front Office Manager at InterContinental Nairobi, responded to this review

Dear Guest, Thank you for posting your review on your stay at the hotel. We are pleased to hear that you found your room to be comfortable, and enjoyed the dining experience. We will pass on your compliments to our restaurant teams and chefs. We appreciate your feedback regarding your concierge experience and have fully retrained the team in light... More 

india
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2012

I have stayed for moe than a week at this hotel, while on business, and it has been a good experience Location wise it is excellent in downtown. Service-wise it is prompt and efficient. There were certain issues which when brought to management's notice were dealt quickly and effectively. All in all a good experience, as is expected from this... More 

Was this review helpful? Yes
Washington DC, District of Columbia, USA
Top Contributor
50 reviews 50 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 27, 2012

Most InterContinental Hotels are pretty opulent and gorgeous. Unfortunately, much like the Hilton just down the road from it, the Nairobi InterContinental is looking a little dated, especially its standard rooms. The room I was in had a musty smell and the TVs were old! I was able to buy into the Ambassador club, though, and could use that to... More 

Was this review helpful? Yes 2
InterContinental_10, Front Office Manager at InterContinental Nairobi, responded to this review

Dear Guest, Thank you very much for taking your time to write a review with regards to your experience during your stay with us. We take this time to also recognize you as our Ambassador Guest and thank you for the loyalty. We value your feedback and are also always glad to hear of the areas in which we have... More 

singapore
Senior Reviewer
7 reviews 7 reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed March 19, 2012 via mobile

I was forced to stay a night in Nairobi while my Visa for DRC was being validated and against better judgement and worse reviews I chose to stay at the Intercontinental. The chain runs some very fine hotels and their Dubai and Beirut properties are among my favorite, but the Nairobi entity is a shame to the name. At the... More 

Was this review helpful? Yes 1
InterContinental_10, Front Office Manager at InterContinental Nairobi, responded to this review

Dear Guest, Thank you for taking the time to write a review. I have received your feedback with great concern in relation to your stay with us. Kindly accept our sincere apology for the experience. We have looked into your rate concerns regarding different rates being offered. It appears that the shortfall arose due to a communication breakdown between the... More 

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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#20 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi

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