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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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1 room 1 adult
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InterContinental Nairobi
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748 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Nairobi
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Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 1, 2013 via mobile

The hotel is very comfortable and the people are very friendly. I had no problem with the service or amenities (other than the shower that scolds you then freezes you every now and again - not unbearable though), but seeing the prices of food on their menus made me angry. To the point that I refused to order from them.... More 

Helpful?
Thank Lynne J
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Lynne J Thank you very much for sharing your feedback here on trip advisor. I am happy to know that you found the hotel very comfortable and our staff friendly. We have taken note of your concern on the prices. We will do a review in consideration of current cost of items. We thank you once again for your... More 

Bowling Green, Kentucky
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 30, 2013

After reading several negative reviews of the Nairobi Intercontinental Hotel, I was prepared to be disappointed. After staying there, I don't know what all the complaints were about. Our room was spacious, comfortable, and well equipped. I was concerned about city noise, but it wasn't a problem at all. The restaurant had a very good menu of delicious food. And... More 

Helpful?
1 Thank Dr_LMC140
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Dr_LMC140, Thank you indeed for your great feedback about your recent stay at InterContinental Nairobi. Your kind comments have encouraged all of us to continuously strive to offer excellence service for our valued guests. I am really happy to know that the room, food quality and concierge team exceeded your high expectations. We are looking forward to your next... More 

Indianapolis, Indiana
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed July 28, 2013

Why ever would a hotel with the reputation of the InterContinental rent out a room in which the bathroom sink drained so slowly the basin would fill to the brim in the time it took me to wash my face? (There wasn't a drain stopper either, but, heck, who needed one?) Oh, and there was no clock in the room.... More 

Helpful?
Thank Ellen P
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Ellen P, Thank you for your recent stay with us. We apologize that your bathroom drain had a problem and that you were disturbed by the lift noise. We have enhanced our maintenance check to ensure that such an experience will not occur again. We truly hope there will be an opportunity for you to return to our property... More 

Honolulu, Hawaii
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 27, 2013

We stayed at the Intercontinental May 30, one night and June 14, one night. Very helpful concierge directed us to their Indian restaurant. Excellent food and service. Nice room. Very good breakfast both stays. Nice lobby/bar area. Construction in hallway due to floor damage during our second stay. Very nice large room. Extensive salad bar for dinner. Since it was... More 

Helpful?
Thank Ingrid70
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Ingrid70, Thank you for staying with us here at InterContinental Nairobi and your review that you used to describe our hotel. I am very happy to know that you had the best experience with us. And the personalized service that you received from our concierge team exceeded your expectations besides the food service quality and the room. Looking forward... More 

Kirkwood, Missouri
Level Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed July 24, 2013

The people at the Intercontinental were very friendly and attentive and service was great. Very nice pool area and restaurant. The lobby and common areas are nice, but the room was a little on the shabby side. Worn, dirty carpet, walls not fresh (same in the hall, even though they were painting, which didn't seem to make much difference). I'm... More 

Helpful?
Thank nialover
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear kmcnutt1148, Thank you for choosing to stay with us and for sharing your experience here on Trip Advisor. We are glad to hear that you appreciated the services of our very friendly and attentive staff. We are sorry some aspects of your room were not to your liking and apologize for inconveniences you went through. Your comments have been... More 

Grantham, United Kingdom
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 20, 2013

It was wonderful to arrive at an Intercontinental, who actually played the IHG Rewards game properly, mum and uncle had already arrived, both Royal Ambassadors. 2 rooms were upgraded to suite rooms! Even though was only there one night. Rooms were clean, big and comfortable! Staff in restaurant were hospitable and wiling to serve at a late hour

Helpful?
Thank OliverK6
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear OliverK6, We thank you for being one of our most loyal guests and appreciate you taking the time to make us aware of your delightful experience. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you.... More 

John O'Groats, United Kingdom
Level Contributor
176 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed July 18, 2013

The first time that I stayed I this hotel, I gave it 5 stars. Everything was great. This time, things were not quite as good, so I've given it four. The hotel is centrally located and staff is pleasant. I was on a business trip and my wife joined me. We had a suite and club access. Fruit and flowers... More 

Helpful?
Thank canoepunkie
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear ebookpunkie, Thank you for taking the time to share your thoughts with us about your stay here at Intercontinental Nairobi. I am happy to note that you enjoyed your stay here at InterContinental Nairobi and your compliments on the helpful staff at the club lounge and John the hotel driver have been received with great joy. On the other... More 

Toronto, Canada
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed July 15, 2013

I stayed at the Intercontinental for 4 nights while attending a conference in June. All the staff I dealt with were very friendly and gave great service. It is also well located if you have business in the city. However, if I didn't need to be in the city (there is not much to see when I walked around the... More 

Helpful?
Thank pr123
IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review

Dear pr123, Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been due... More 

Doha, Qatar
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 14, 2013

Located in the middle of town, secured, quiet excellent choice. 24h some happenings inside, meetings, trainings, conferences, group of tourists, business visits...You can seat and watch whole day, with nice snack and cold Tusker lager. If you want to go to visit National park, Giraffe center, Animal Orphanage, just ask guys on front desk and they will organize everything for... More 

Helpful?
Thank mikeprodanovic
KarlHala, Regional General Manager, Africa . at InterContinental Nairobi, responded to this review

Dear mikeprodanovic, Thank you for taking the time to write a most complimentary review about your recent stay at InterContinental Nairobi. I greatly appreciate your kind words about our hotel and in particular your comments about our friendly and charming staff. I am happy to know that you appreciate the dining varieties that our guests can enjoy at InterContinental Nairobi.... More 

Johannesburg, South Africa
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 12, 2013

Good hotel and situated very central in Nairobi CBD. I would recommend teh hotel to anybody. It is a bit more on the expensive side but good service and they have very good restaurants and bars in the vicinity of the hotel. Security is also of a high standard here. Huge pool for those that like swimming.

Helpful?
Thank yugz24
KarlHala, Regional General Manager, Africa . at InterContinental Nairobi, responded to this review

Dear yugz24, Thank you so much for your recent stay at InterContinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay and hope you had a great time in Nairobi CBD. We take all reviews very seriously, and your feedback will help us improve for our next guest or your next visit.... More 

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