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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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665 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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Bangalore
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 30, 2013

Hotel is in a very central location, walking distance from various downtown locations, and not far from good restaurants. The rooms are excellent and quiet. Good restaurants, pool side and inside. Nice lobby bar for breakfast (croissants and espresso) or late night drinks.

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Okaapi Thank you so much for your recent stay at InterContinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay and hope you had a great time in Nairobi. It was a pleasure reading the observations you have shared about our Good restaurants, pool side and nice lobby bar for breakfast.... More 

Albany, New York
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 16, 2013

We stayed here for 2 nights in November, 2012 and had an excellent stay. The rooms were modern, clean and very comfortable. The staff are all friendly and helpful and the restaurant is very good as well. Always had a large selection on the buffet to choose from for all meals. I didn't use it, but the pool looked very... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear chrisully11 Thank you for your recent stay with us and for taking the time to share your feedback about your experience in our Hotel. I am delighted to note that you had a wonderful experience here with us and we are committed to put all our efforts to extend best services to our dear clients. I hope to see... More 

waterloo, ontario
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 14, 2013

We recently spent a few nights at the Intercontinental Nairobi hotel in Kenya while on a Friendly Planet tour of Kenya.The location is about a 20 minute drive from the airport and close to downtown. The security at the hotel is phenomenal,with armed guards at the gated entrances and an under-vehicle search of every vehicle before it is allowed entrance... More 

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear laurWaterloo_Ontario, Thank you for your recent stay with us and for taking the time to share your feedback about your experience in our Hotel. I am glad that you had a wonderful experience here with us and we are committed to put all our efforts to extend best services to our dear clients. I note with pleasure that the... More 

Brighton, New York, United States
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 14, 2013

Spent three nights here as part of Overseas Adventure Travel Kenyan/Tanzanian safari. Modern, excellent service, friendly personnel. Poolside dining area is first class. Pricing - I have no idea of rates since it was part of total package. Beware of local from room telephone calls - they get very expensive very quickly.

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Julian Y, Thank you for your feedback regarding your experience during your recent stay with us. I greatly appreciate you taking the time to share your comments with us. I am delighted to note that your experience at Terrace Restaurant (restaurant by the pool) was pleasant. It is our goal to consistently offer superior service and a memorable experience... More 

kigali
Level Contributor
176 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed March 5, 2013

This is a busy business hotel and a little worn down but the rooms we stayed in were very nice. Access to the club room meant that we had a quiet space in which to eat, snack and work throughout the day. There's also a nice outdoor patio/bar. It's in the heart of Nairobi and easy to get around from... More 

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear anuka9, Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I greatly appreciate the time you took to share your valued feedback with us. It is our goal to consistently provide superior service to our guests and your comments are very important to us. I am delighted to note that you had the opportunity to access... More 

DUBAI
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 stars Reviewed March 2, 2013

This hotel do not deserve to be part of Intercontinental chain, could be a holliday inn if refurbished but it is high street robbery to call it intercontinental! Located in the city center very noisy, all the rooms are old furnished with the same tv that on my first stay in 91. Italian restaurant is an insult to Italian cuisine,... More 

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear FRENCHBIZTRAVELER, Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I deeply appreciate the time you took to share your valued feedback with us. It is our goal to consistently provide superior service and accommodation to our valued guests and your comments are very important to us. The feedback we receive from our guests, like you,... More 

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Washington DC, District of Columbia
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed February 28, 2013

This was a 3 star average hotel and I'm feeling generous tonight. Everyone was nice and courteous enough, but everything was just SO outdated and faded. Breakfast was really not special at all and I was just totally underwhelmed. It's just fine for one night, just don't expect anything special at all. I couldn't feel more neutral.

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear africantraveler1, Thank you for your feedback regarding our hotel during your recent stay. I am delighted to note your positive comments about the courtesy of our colleagues. It is our goal to consistently offer superior service and a memorable experience to all our guests. The feedback we receive from our guests, like you, enable us to target problem areas... More 

Stockholm, Stockholms Län, Sweden
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 26, 2013

Stayed at this hotel for two business trips so far this year, and I'm very satisfied with the standard, service level and mostly with the friendly and professional approach by the staff. Will definitely stay here again.

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Lillemor B Thank you for choosing Intercontinental Nairobi as your preferred hotel of choice. I deeply appreciate the time you took to share your valued feedback with us. I have conveyed your compliments to all staff and they are delighted to know that their efforts met your entire satisfaction. I will encourage them to continuously strive for excellence. I... More 

Glasgow
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed February 26, 2013

After arriving at 9pm after a long day flying and being a Platinum member for 9 years i was expecting a quick shower, some food and then sleep. Not here! 40 min wait to get a room, dinner offered and then removed, £20 per day internet charge (seriously it is 2013), some staff excellent though some incompetent and depending who... More 

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IHGCare, Guest Relations Manager at InterContinental Nairobi, responded to this review

Dear Cakealito, Thank you for writing a review about your recent stay with us. I am pleased that you found our hotel clean and comfortable. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept our sincere apologies for any shortcomings you experienced... More 

Ullswater
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 24, 2013

The rooms were fantastic, and everything about the service is good. My only difficulty with this hotel is value for money. There are better places to stay in Kenya, it seems that the hotel tries to live up to a reputation it slightly fails to achieve. Secure and nicely located within the city the pool and facilities are of a... More 

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KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Loggy_Shopper, Thank you for sharing this candid feedback with us. We are indeed humbled that you have spared time to share such honest feedback with the hotel. We acknowledge that certain areas of the hotel are in need of refurbishment and that food quality could be improved on. The hotel has undertaken soft lite refurbishment in certain parts of... More 

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