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InterContinental Nairobi

5.0 of 5 City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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575 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for InterContinental Nairobi
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mumbai
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 14, 2012

Intercontinental was a transit safari stop stay for our family vacation in Kenya! Horrid experience which our entire group has never faced intheir life. Right from the chaos at check -in (7pm) to the staff asking senior citizens in the group to carry their own luggage up to the rooms, to accusing us of "taking away" other customer bags at... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear indiantrotter, Thank you for taking the time to share with me your detailed feedback regarding your recent stay with us. Firstly I would like to apologize that your stay was any less than perfect. We aim for nothing less than a wonderful experience for all of our guests and I must apologize that on this instance we did not... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 13, 2012

I liked the location of this hotel. Not to far from the airport. I only spent 2 days in this hotel. I was happy i could walk down to the market. I checked out restaurants outside of this hotel that were nice. I went to the casino aswell just to look around. My room was clean with a nice balcony... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Teelahfly, Thank you for taking the time to post such a wonderful review on Trip Advisor from your recent stay with us. I am so pleased to read that you enjoyed your stay and I sincerely appreciate you complementing our facilities. I do look forward to welcoming you back here at InterContinental Nairobi. Sincerely, Karl Hala Regional General Manager,... More 

Kampala, Uganda
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 12, 2012

It is a great beautiful place and i enjoyed staying at the Hotel Intercontinental- Nairobi. The Public areas were very nice both at the lobby and outside next to the Swimming pool with clean and very comfortable rooms. It is in the city center and one can easily walk to shopping malls etc. I had one of the best breakfast... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Robert O, Thank you very much for taking a minute of your valuable time to write an excellent review here on TripAdvisor about your experience at InterContinental Nairobi. I am very pleased to know that you found our Public areas to be very nice and our rooms to be clean and very comfortable. I am also happy that you... More 

USA
Top Contributor
112 reviews 112 reviews
32 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed September 11, 2012

I had an enjoyable 3 day stay here at the Hotel Intercontinental. The Public areas were very nice and rooms very comfortable. It was a good hotel, but i would not consider it a good value. The next hotel I stayed at gave me much more for the money (Laico Regency Hotel-3 blocks away). There are no smoking rooms and... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Addicted2Asia, Thank you for taking the time to write your review regarding your recent experience at the InterContinental Nairobi. I am very pleased to read your wonderful comment about our comfortable rooms, very good food and fantastic linen and pillow selections. I also appreciate your comments about our friendly staff, especially Kennedy. We have shared the comment with him... More 

Kansas City
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 10, 2012

Just stayed there for two nights. It has a central location with excellent staff. Their staff was very helpful in storing some bags while I was away. The security was good, too. The food was very good, as well, and the breakfast buffet that was included with the room was excellent. The rooms are spacious and clean, and they are... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Matt M Thank you for taking the time to write a most complimentary review about your recent stay at InterContinental Nairobi. I greatly appreciate your kind words about our hotel and in particular your comments about our Security, excellent breakfast buffet and spacious clean rooms. We have just replaced the beds as part of our soft renovation and I’m... More 

Doha, Qatar
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 7, 2012

Hotel is centrally located almost in front of the Parliament building and presidents palace. There is an open public park nearby with lake some rides for the kids. Rooms are spacious but needs renovation. Carpets, TV sets, curtains are old. Hotel has a gym, swimming pool, pool side bar, spa, Indian restaurant (Bandhini) and all night live music cafe. Staff... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear kamathrk, Thank you so much for your recent stay at InterContinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay with us. It was a pleasure reading the observations you have shared about the spacious rooms and our very cheerful, friendly and hospitable staff. Once again, please let us express our... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed September 7, 2012

I recently stayed here for 3 nights prior to moving into my own personal residence in Nairobi. There were no frills but at the same time the hotel I felt was excellent! The food was superb with a choice of resturants and types of food available. The room was clean and very well presented and I had the best 3... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Martin K Thank you for your valuable feedback! It is indeed our pleasure to consistently deliver quality service to our guests and I am pleased to know that you had a fantastic stay with us. Your comments will definitely inspire all of us to work harder and to strive for excellence in providing the best to our guests. We... More 

Top Contributor
68 reviews 68 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 6, 2012

We stayed at this hotel at the beginning and end of a safari tour. As other reviewers have stated, it could probably use a bit of renovation. Rooms were fine but probably below the level of many in the Intercontinental group. The pool was closed for renovation during our stay, so we couldn't use that. We found the staff at... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear travelsafarohio I am very pleased to read your wonderful comment about our accommodating and friendly staff and excellent and varied selection in our Buffet. Your willingness to share your thoughts with us is genuinely appreciated, as we rely on you, our valued guest, to let us know how we are doing and how we can better meet your need.... More 

Top Contributor
129 reviews 129 reviews
103 hotel reviews
182 helpful votes 182 helpful votes
3 of 5 stars Reviewed September 3, 2012

My wife and I spent one very-curtailed night at Nairobi's Intercontinental hotel in August as we were preparing for a week-plus-long safari in different sections of the country. Though our experiences then were very limited, we could not help but note, as have other recent reviewers, that the hotel is clearly in need of a major freshening up. Our room,... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Big P, Thank you for taking the time to share with us your valuable feedback. We sincerely appreciate your positive comments on our excellent breakfast buffet and delightful wait staff. We are glad that we were able to impress you in these areas. Your concerns about the state of some of our guest room facilities have been duly noted... More 

Abu Dhabi, United Arab Emirates
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 30, 2012

From the moment I was met at the airport by the hotel car, the staff were attentive and polite. My room was pre-allocated and i filled in my registration form in the car; what a simple but excellent idea, sadly rare in the hotel trade. On arrival, my suitcase was whisked away, I was guided to reception and a quick... More 

Was this review helpful? Yes
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear ClaraCW, Thank you for choosing to stay with us here at InterContinental Nairobi and for taking the time to share your feedback. We are truly glad you had a wonderful experience. We are happy that you were impressed by our services and facilities right from your arrival, throughout your stay, till you departure. It is reviews like these that... More 

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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi

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