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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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1 room 1 guest
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InterContinental Nairobi
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681 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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There are newer reviews for InterContinental Nairobi
See the most recent reviews
Auckland Region, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a night in Nairobi before our Safari holiday and stayed here. The rooms were awesome, staff even upgraded us to give us interconnecting rooms as we were a family of four and rules only permit max of 3 per room. Breakfast selection was great too.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear jollyraja, Thank you for your wonderful review regarding your recent stay. I am happy to receive positive remarks about the comfort and expediency of the room allocated to you and the family. I am also pleased to know that our delightful breakfast met your expectations. It will be my pleasure to welcome you back in the future. Kind regards,... More 

Ras Al Khaimah, United Arab Emirates
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel twice in a week. 2 nt/ 3 days before going to Masai Mara and hen 1 nt after returning back. It was a nice and comfortable stay ... They has themselves arranged fr an extra bed fr my son. Breakfast was good...experienced spa too... And it was fine ... Shopped from souvenir shop in the... More 

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear 17shilpa, Thank you for taking time to give us feedback on your recent stay. I am overjoyed to receive positive observations on our colleagues’ thoughtfulness. Our F&B team will be happy to know that breakfast served was delightful. Thank you for speaking well of our facilities. It will be my pleasure to welcome you back in the near future.... More 

London, United Kingdom
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 24, 2015

Very pleasant stay in Nairobi before venturing out on a safari. It did feel like a very special treat as we were very welcomed by all the extremely nice and smiley staff. The room was very comfortable with everything working perfectly including the wifi. Security was taken very seriously at the InterContinental as everything including the taxi is checked before... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Goncalo C, Thank you for your fantastic feedback on your latest stay. Thank you for speaking well of our colleagues’ thoughtfulness. I am pleased to know that your stay was unforgettable. Our absolute goal is to ensure that we offer our guests superior service, accommodation and memorable experience all through their stay. I appreciate your compliments on security and... More 

Paris, France
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 24, 2015

This is one of my all time favorites. 2nd only to another IHG hotel in the region in my opinion. It's secure, pretty quite and centrally located. The service is and always has been very very good. Occasionally you'll run into some employees that have the "colonial mentality" and will expeditiously wait on someone of a "different" complexion, regardless of... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Terral B S, I am happy to receive your most comprehensive feedback on your recent stay. Thank you for your compliments on the level of security in the hotel, location, room amenities colleagues’ outstanding service and wonderful F&B offering. I have noted your observations on the condition of rooms and express regret for the discomfort. We are working on... More 

Johannesburg
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 21, 2015

Multiple stays over the years reinforce the location of this InterCon as a traffic beater, with NBO's roads become evermore clogged. No fun if you are there for business. Although an old building, it is well maintained and there has been a lot of effort with staff, who are generally friendly, accommodating and efficient. The restaurant standards have also improved,... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear David Graham S, Thank you for taking time to complete your review regarding your recent stay. It is gives me joy to receive wonderful comments regarding our colleagues’ warm reception and thoughtfulness. Thank you for your compliments on enhanced restaurant service standards and outstanding service. It will be my pleasure to welcome you back in the near future. Kind... More 

Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed July 19, 2015

I stayed in the hotel for a few days in June on a business trip to Nairobi. Overall I had a good stay. The hotel needs a bit of refurbishment but I found it to be well maintained and clean. Good: - central location - reliable airport transport - fast and very competent check in - decent executive lounge -... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear stI100535, Thank you for sharing with us your most comprehensive feedback on your latest stay. It gives us joy to receive wonderful comments about the location of our hotel, hotel facilities, fast and efficient internet service and warm reception. I am also happy to learn that you found our colleagues welcoming and supportive. Thank you for your compliments on... More 

San Marcos, California
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 19, 2015

Checked into this hotel three times over the course of our 2 week trip to Kenya and it got better each time. Our first time checking in we were assigned an older room, comfortable but nothing impressive-the bathroom especially needed upgrading. Service and courtesy of the staff was impeccable! On return from safari we were upgraded to a newer room... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KenyanMK, I am pleased to receive fantastic feedback regarding your recent stay with us. Thank you for speaking well of our colleagues’ outstanding service all through your stay. I have shared your compliments with Alex Konde and he is pleased to know that your stay was memorable. Your comments regarding the condition of rooms are valuable. We are working... More 

Nairobi, Kenya
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2015

Was here on a business trip for a week. Made use of their conference and banqueting facilities. Absolutely loved the very warm service from each of the staff members. They work very well as a team, and the food was fresh every single day. The staff went out of their way to ensure that our team was comfortable throughout the... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear MuthoniOtieno, Thank you for your most comprehensive feedback regarding your recent stay in our hotel. I am pleased to receive your outstanding remarks about our colleagues’ service support and thoughtfulness. Your compliments on our delightful F&B offering all through the conference period are very much treasured. It is our goal to ensure that our guests’ stay is memorable. I... More 

The World
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 9, 2015

I have stayed at this hotel for extended periods of time this year. I remain here because the staff are absolutely the best in the world! I mean that! I have been to MANY hotels in the world, and while the actual facilities may be better in the first world parts of this globe, there is nothing that compares to... More 

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KerryBMoody, Thank you for taking time to write your fantastic review regarding your stay with us. I am happy with your positive comments about our colleagues’ incomparable service. It is our goal to ensure that our guest’s stay is unforgettable. It gives me joy to learn that you found our F&B offering delightful and enjoyed the comfort of your... More 

Geneva, Switzerland
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 9, 2015

I am generally not a fan of five-stars, international chain hotels but ended up at the Intercontinental in Nairobi, as a colleague had booked us in there for our business trip. The hotel has all the amenities you would expect to see in such hotel, staff is welcoming. But the place is worn out, in need of renovation (paint, tiles,... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear PierreTrip, Thank you for finding time to share with us feedback on your recent stay in our hotel. I am pleased to receive wonderful remarks about our colleagues’ thoughtfulness and courtesy. I appreciate your compliments on our great facilities. I have taken note of your anxiety on some of our room and conference facilities. I sincerely regret the cause... More 

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