We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 102 Nairobi hotels

InterContinental Nairobi

5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Hotel website
Hotel deals
Hotel amenities
Special Offer
Members Get Up to 35% Off
Save Saved
You added InterContinental Nairobi to your Saves list
InterContinental Nairobi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
61%
Ranked #28 of 102 Hotels in Nairobi
A recent review
Write a Review

527 reviews from our community

Traveler rating
    102
    210
    131
    54
    30
See reviews for
73
85
47
265
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
There are newer reviews for InterContinental Nairobi
See the most recent reviews
Contributor
17 reviews 17 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in Nairobi late August and had plan changes abruptly, so walked into the hotel without a reservation, not only did I find a room but found one in the "new" wing. I was not in a hurry to settle in so decided and succeeded negotiating the room rate a few $ down! Excellent check-in staff, dedicated room attendant... More

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear kintu z, Thank you for your kind words and for taking the time to write your review on TripAdvisor. I wish to thank you for your understanding and I am happy that your enjoyed your stay with us. I have shared your review with the team. They are grateful for your kind comments. We at InterContinental Nairobi always aim... More

Karachi, Pakistan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good experience. Room was facing the back of hotel that was a filthy look. Poolside was not properly cleaned. WiFi was slow and very expensive.bathroom requires refurbishing. Lifts are very old and required to be replaced. Out look is gud church side is better than the other one. The open area TV screen is not clear. Food is gud. Not... More

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Iftikharahmed, Thank you for taking time to share feedback regarding your recent stay with us. We are grateful for giving us an opportunity to improve on various areas of service. This is valuable to us. It is a pleasure to learn that you loved the quality of our food and ambiance of the hotel. We hope that in your... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

No shower caps, quality of the bath products was very poor ! electronics in the room were very poor quality! Size of the rooms also is small! Not happy and it doesn't feel intercontinental has kept their standards while planning this hotel! It's seems like a regular 3 star stop over hotel! Very ordinary!

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KanikaDewani66, Thank you for your comments about your experience during your recent stay with us. It is through your valued feedback that we can consistently improve on our services. We have noted your comments on the amenities and the electronics. We are in process to upgrade our product and you should be able to see vast improvements in the... More

Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very central hotel. Good to stop over on way to safari's. Friendly staff clean nicely maintained property. Have been going there regularly since the last 7 years. Very good family hotel. Breakfast was nice and early too.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nariaban, Thank you very much for your wonderful review about your recent experience in our hotel and particularly, for having chosen to stay with us during your past visits. We are pleased to note that the location of our hotel was a perfect stop while on safari. We are happy that you loved the quality of breakfast and found... More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The fact that I have one more night here and feel the need to write this now is not a good sign. I am aggravated. It was a promising start when I checked in, easily becoming a priority member (instant free internet) & submitting my frequent flyer card with ease to gain miles. Walking into the room, I was taken... More

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nyamisa, It is a pleasure to have hosted you and we thank you for taking the time to provide us with feedback on your stay. We regret that your stay was inconvenienced in various ways and we sincerely make an apology for the dissatisfaction. We are grateful for the opportunity you have given us to continuously improve on our... More

Senior Contributor
45 reviews 45 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Wow, these boys know how to charge! Two coffees for 800 shillings! It's a convenient town centre hotel but priceeeey! That's almost $5 each more than the average daily wage I reckon! I had others today at an equally convenient hotel and it was almost half the price. Really guys, don't rip off your customers.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Andy W, Thank you for your feedback on our services during your recent visit to our hotel. Apologize if the quality of our product did not meet value for your money. We aspire to offer you superior service all the way through your visits. We hope that you will be able to give us another chance to be of... More

louisville,colorado
Top Contributor
79 reviews 79 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for three nights and felt very secure. Staff was very nice. Bar area gets really busy with high end locals. It takes forever to get food once ordered. The breakfast had a good variety to choose from. Rooms are very dated with mold on the bathroom ceilings.

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ijc65, It was a pleasure to have hosted you and we thank you for taking time to provide us with feedback on your stay. It is through your valued feedback that we target problem areas and continuously work on improvement. We are grateful that you felt safe in our hotel and are particularly appreciative of your remarks about of... More

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Internet was consistent and my room was comfortable, clean and large. I recommend a room high enough to see into the park. Hotel has nice outside bar with big screen during world cup for soccer. The spa is nice as was the service in general. There are ironing boards in the room, which was a plus for the business traveler.... More

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear EcoAgTraveler, Thank you very much for taking time to share your experience with us. We are overjoyed to learn that you had a fantastic stay. We are particularly happy that our facilities, both in your room, outdoors and internet service met your expectation. We desire to consistently exceed your exceptions and making your stay memorable. We look forward welcoming... More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms are great, close to the CBD area..just love the breakfast as its variety of selection and have something for everyone. The staff are great and helpful always ready to assist, the Bar outside near the pool is nice and cool place to have dinner. But mosquitoes sometimes can keep you away from enjoying the outdoor.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear SABY M, We are pleased to receive your review on your recent stay. We are particularly happy to note that your entire stay was delightful. We thank you for choosing to stay with us and look forward to an opportunity of welcoming you back. Kind regards, Dieter Franke General Manager More

Rancho Murieta, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our group of four had two rooms for two nights each prior to our visit to Masai Mara Reserve and then again as a "day use" rooms prior to our late night departure from Nairobi. Staff was always cordial AND EXTREMELY HELPFUL. Breakfast buffet was fresh, hot, and contained a variety of selections. Did not try lunch, but room service... More

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KeithM6432, We are glad to receive your feedback regarding your recent stay and hope that you had a terrific time in Maasai Mara! Thank you for the great comments about our staff, the quality of food served at breakfast and Room Service as well as your comfortable room. It is our goal to make certain that you have a... More

Owners: What's your side of the story?
If you own or manage InterContinental Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to InterContinental Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Nairobi 5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Expedia, Booking.com, Orbitz, Tingo, HotelsClick, Otel, Hotels.com and Agoda so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

237 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (191)
Viewed
Room/suite (58)
Viewed
Pool/beach area (10)
Viewed
Hotel & grounds (25)
Viewed
View from room (6)
Viewed
Bathroom (18)
Viewed
Dining (15)
Viewed
Business center/function rooms (23)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Dining (12)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (7)
Viewed
Business center/function rooms (6)
Viewed
Pool/beach area (1)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Nairobi with
any amenities