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InterContinental Nairobi

5.0 of 5 City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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589 reviews from our community

Traveler rating
    122
    238
    142
    55
    32
See reviews for
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297
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
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    (589)
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    (115)
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There are newer reviews for InterContinental Nairobi
See the most recent reviews
Kidlington, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is definitely very safe spot. City centre, close to all gov't buildings, embassies etc. Rooms are nice though a bit old, service is just excellent. Traffic is an incredible issue, be prepared to spend 1hr to get to hotel from airport. I would highly recommend indian restaurant - incredible authentic taste.

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Majuszek, Thank you for taking time to review our hotel. I am pleased to know that the location of our hotel was ideal to you. I am grateful for your compliments on our outstanding service. It is great to note that you found time to dine at our Bhandini (Indian) Restaurant. Did you know that Makuti Bar offers delightful... More 

Venice, Italy
Top Contributor
112 reviews 112 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

big hotel located in the most strategic area of the city if, you need to deal with embassy or local Governamemt Agencies. The hotel is probably the safest and offer a large choice of restaurants. Concierge it's just ok (but super for African standard). Very good service of transportation that can be arranged directly by the hotel (but the charge... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear UBMCL, Thank you for giving us feedback on your recent stay with us. Your comprehensive feedback is very much appreciated. I am happy with your compliments on our F&B outlets and efficiency of internet service. It is our goal to ensure that you relax in a secure environment while in the hotel. I have noted your concerns regarding the... More 

Perth, United Kingdom
Top Contributor
61 reviews 61 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 21, 2014

I stayed in the hotel for 2 weeks and found it comfortable and convenient for the business district. Security is tight and well organised as befits a country which is prone to radical terrorism. The staff are high quality and provide superlative service in all aspects. I would recommend to anyone. The concierge staff deserve very high praise as nothing... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Ian S, Thank you for taking time to write your review on your recent stay. I am very happy to know that we met your expectation this stay. It is encouraging to know that you were able to relax in a secure environment while in the hotel. I appreciate your compliments on our outstanding service. I am delighted to... More 

Durban, South Africa
Top Contributor
193 reviews 193 reviews
48 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed December 19, 2014

Despite being an IHG Gold Elite member, I refused to stay at this hotel because of the bad reviews on Trip Advisor. On my 3rd year of travelling to Kenya, I made the right decision to choose this hotel. I stayed in one of the Club rooms. The room is modern and spacious with a 40" flat screen. Fruits were... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear wandering_dive_geek, Thank you for your comprehensive review on your recent stay. I am truly delighted to note that you had a remarkable stay. I am happy with your comments that you found our services outstanding and loved our colleagues’ welcoming reception. Thank you for your compliments. At InterContinental Nairobi, we strive to meet and exceed guests’ expectation. It is... More 

Cape Coral, Florida
Top Contributor
65 reviews 65 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 16, 2014

My wife and I stayed in the InterContinental Nairobi as part of a safari vacation package. As others have commented, this is an older hotel that could use some overall updating. However, the room was very comfortable; and the service provided by the staff was excellent. Food in the various hotel restaurants was good overall as well. WiFi is free... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Charlie_From_Ohio Thank you for sharing your wonderful comments on Trip Advisor. I am thrilled to learn that you appreciate our rooms, our food and the excellent service by our staff. I am also glad that you recognize our emphasis on safety and security. Once again, thank you for your feedback and we truly look forward to welcoming you back.... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 15, 2014

I stayed in Intercontinental Nairobi for 4 weeks. I'd agree with most of the reviews here that the hotel is a little bit old and needs to be renovated. However, what is more important to me is the staff and the service. I had one of the best stays in terms of service. The staff were very helpful, decent and... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Mahmoud B Thank you for your taking the time to share your experience on Tripadvisor. I am truly delighted to hear that you enjoyed your stay, highlighting that our staff were helpful, decent and professional. We pride ourselves in the dedication of our team who always aim to exceed the expectations of our guests. I have shared your comments... More 

Gaziantep, Turkey
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 6, 2014

It was my first time at Nairobi but you don't go out at night thats what I heard. So the hotel is important for your needs. You can find everything in the hotel. Nice restaurant, good food, fast room service and wifi and the stuff were very nice and willing to help. My only complaint is the hotel is quite... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Serkan A Thank you for taking the time to write your review on Tripadvisor. I am so pleased to hear that you had a good stay and I thank you for highlighting our nice restaurants, good food and our staff. Thank you for your feedback about the rooms. This will be useful as we work on a plan to... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014 via mobile

business trip, secure hotel, but with good facilities, get a room that doesn't face the church as bells are loud, but the taxi rank for casino is very noisy. Staff are friendly and attentive, sometimes a bit slow with drinks at breakfast, but when prompted will do as much as they can to help

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Phil J Thank you for taking the time to write your review and sharing your experience on TripAdvisor. I am delighted that you enjoyed your stay with us and found our hotel safe, clean and pleasant. It is our pleasure to provide our guests with a comfortable and memorable experience during their stay. I thank you once again and... More 

Antananarivo, Madagascar
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 28, 2014

One night stay for flight connection. First class room with all commodities despite somewhat oldish furnitures. Room service is OK. Front desk staff was very helpful. Impressive security setup giving a great sense of safety.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Solofo, Thank you for taking time to share with us feedback on your recent stay. I am pleased to learn that you found our colleagues supportive and efficient. Thank you for your compliments on our security. It gives us joy to know that you were able to relax in a secure environment while in the hotel. I am also... More 

Nairobi Region, Kenya
Contributor
16 reviews 16 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2014

I have had many memorable stays at Intercon Nairobi before and the most recent one was just as memorable. They even threw in a bottle of wine because it was our wedding anniversary! The rooms are quiet , spacious and luxuriously furnished. The beds are extremely comfortable and breakfast is sumptuous.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Christine M, I am pleased to receive wonderful comments on your recent stay. I am very happy to know that your stay was superb. I appreciate your compliments on our facilities. At intercontinental Nairobi, we strive to meet and exceed guest’s expectations – it is great to know that we seem to be heading in the right direction. Thank... More 

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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi

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