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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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680 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belgium
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Never take your little children with you to the Intercontinental Hotel in Nairobi. Practically all bars and places are "Children Not Allowed". A very sad thing. Makes one realize what a great snobs those people really are; for there are NO strippers, only Drinkers and Smokers. Quite disappointing. One has to be honest though, and admit that the service was... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear theTimeTravellersBox, Thank you for your feedback. We are glad to know that you liked the service from our team members. It is unfortunate that your children could not be allowed into the bar areas because of existing Government Regulations. We hope you will have time to visit us again soon. Regards, Dieter Franke General Manager More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Despite the high traffic on the day of my arrival at the hotel.. I was attended to in time and with excellence. Very friendly front office staff. The rooms are wonderful with a perfect view of the city. My highlight was the health club which has a sauna, steam, jacuzzi and a gym.. Will surely come back!!

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Ethan R, Thanks for the great comments! How happy to know that you had a wonderful stay with us. We look forward to welcoming you back soon. Best Regards, Dieter Franke General Manager More 

Dubai, United Arab Emirates
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This review is of my recent experience with Intercontinental Nairobi laundry service. I might review the rest of the hotel later, but don't expect it to be much higher. I gave my jacket to the room service 1700 and requested it to be delivered before 0800 which would be normal mode of operations for any hotel laundry. Since jacket was... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

DearFoodEliminator, Thank you for taking time to write your review on your recent stay in our hotel. I am grateful for the observations shared since this is the most efficient ways for us to constantly improve on our services. Your remarks on shortfall in service delivery are very valuable to us. I make a sincere apology for the inconvenience caused... More 

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Nairobi, Kenya
2 reviews
5 of 5 stars Reviewed 1 week ago

I could sum it up with one word that is Asante!!!! On 19th August 2015 was my parents 25th Wedding Anniversary. I turned to Intercontinental for help seeing as I had forgotten the date as it fell Midweek. My parents are not very fussy and all they wanted was a romantic dinner with their best couple from their wedding day.... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Wayua M, Thank you for your most outstanding review. I am so pleased to receive wonderful remarks regarding your parent’s 25th Wedding Anniversary dinner. It is great to learn that the entire evening was delightful, full of memorable service all through. It is always our aspiration to make such distinctive moments unforgettable. I have shared your fantastic observations with... More 

Aarhus, Denmark
Level Contributor
109 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I bit warn out but given the location, its a quiet OK hotel. Serves the need for a business stay and the organiseret what you need. Nice restaurant in- and outside so you can stay here during evenings.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ClausHansen, Thank you for taking time to provide us with feedback on your stay. I am pleased to learn that the location of our hotel was ideal to your business arrangements. It is great to hear that you had time to enjoy service and relax at our outdoor bar Makuti in the evenings. Did you know that our Bhandini... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Breakfast: not worth having..but if you are fruit eater is fine,,sausages highly not recommended to try :) Cleanliness : Average but make sure you were room slipper!! Staff: Amazing staff,,very friendly and helpful. Security: you feel like living in a palace. There's security guard in every each floor. feel so important! Amenity in room: Selection of local tea and Nescafe... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Anonimous80, Thank you for giving us feedback on your recent stay. I am happy to receive great commentary on our colleagues’ thoughtfulness and hospitality. I am also glad to know that tea/coffee selection at the refreshment station as well as bathroom amenities met your expectation. It is encouraging to know that you felt safe while in the hotel. Thank... More 

Washington DC, District of Columbia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a wonderful hotel with high level security as well as high quality guest services. The rooms are very well kept and I loved my club studio deluxe room. Taking advantage of the pool, conference center, and it's location to downtown, I was able to have a high quality experience that i thoroughly enjoyed.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ryanubuntu, Thank you for taking time to write your review. I am so pleased to receive fantastic observations about our outstanding services. I am glad to know that you enjoyed the comfort of your room and our conference facilities met your absolute expectations. It is great to learn that your stay was unforgettable. Thank you for your compliments on... More 

Kuwait City, Kuwait
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been to Nairobi three times in the past and stayed in this hotel because the availability of the rooms, otherwise I wouldn't. It is big hotel, location not good and rooms are little bit old. Also, in evening there is a bad smell in front entrance because I think there is a sewage system nearby. Don't recommend.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Salah A, Thank you for taking time to write your review on your latest stay. I am happy that you have found our hotel to be your home of choice, away from home. I appreciate your loyalty. I have noted areas of concern being the location of our hotel and condition of facilities. Your observations regarding hygiene at the... More 

Beijing, China
Level Contributor
79 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't think of a more pleasurable stay than at the Intercontinental Nairobi, Kenya. From the check in for Ambassadors to the right of the entrance when going into the hotel lobby. Betty a very competent as well as efficient representative will give you the best Accommodations for your money. Supported by the Customer relations Manager George Ogutu, who I... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Dawei13, Thank you for taking time to write your review. I am so pleased to read wonderful comments regarding your recent stay. Thank you for letting us know that your stay was unforgettable. I am particularly happy with your kind words on our colleagues’ outstanding service and warm reception. I appreciate your remarks about our delightful breakfast and that... More 

Livingston, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived here for our last night in Kenya. We arrived at the gates from and the security was second to none we were screened scanned bags checked car checked we felt safe from the off. We were shown our room and wow it was amazing the sights from the room the this is your five star hotel and for... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Michelleo123, Thank you for taking time to give us your comprehensive review. I am so happy to receive your commendation on our security, the comfort of your room and our facilities. Your comments on our delightful breakfast and F&B outlets are very much appreciated. At InterContinental Nairobi, we strive to meet and exceed guests’ expectations. It is great to... More 

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