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InterContinental Nairobi

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City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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InterContinental Nairobi
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InterContinental Nairobi
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622 reviews from our community

Traveler rating
    138
    248
    146
    57
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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    (138)
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    (152)
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    (200)
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omer
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I did not choose this hotel. The reservation was made through the organizers of the expo to which we went, so I had no idea what to expect. If I had to sum up my stay in one word it would be service... the staff is so service oriented, polite and smiley it's a real pleasure. However, the hotel is... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear liora5352, Thank you for taking time to write your wonderful review regarding your latest stay in our hotel. I am delighted to read your compressive feedback that your stay was enjoyable. Your comments regarding our colleagues’ outstanding service have been relayed to them and they are very happy. Thank you for your positive observations about our room facilities, beddings... More 

Ahmedabad, India
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my short business trip and everything had to be perfect. I had my own apprehensions going to the country after what I heard about the incident happened 4-5 weeks ago, but the safety and all comfort aspects were immaculately handled. Food best with three different restaurants in the hotel itself. Swimming pool? Nothing to complaint. Breakfast, you can... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear raju1432, Thank you for taking time to write your fantastic review regarding your recent stay with us. It is a pleasure to know that your stay was lovely and safe. I am happy that our delightful food met your expectations. It is our utmost goal to provide superior service and make it memorable for our guests all through their... More 

Cary, North Carolina
Top Contributor
100 reviews 100 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 1 week ago

My friends and I had booked a double room with a cot as we had an overnight connection in Nairobi. When we arrived at 10 pm after 24 hours of travel, we were told that there were 2 rooms reserved, and since it was after 6 we would have to pay regardless of whether we got a cot and used... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear luvin2go, Please allow me to thank you for taking the time to write your review. Such a review is extremely helpful to us as it gives us a chance to improve and rectify any shortfalls in the operation. Please accept my apology for the unpleasant experience you faced with the room allocation and the information on the Restaurants.. Your... More 

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 1 week ago

Upon check in Mary gave us a warm welcome and made us immediately feel welcome and at home. Booked one night on employee rate and the rest of the stay on points from my partner. For $40 extra a night we upgraded our room to the Club Room with access to Club Lounge. The lounge was always very clean and... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear LisMina3, Thank you for taking the time to write your review and give us your feedback on your last stay with us. I am delighted that you have enjoyed your stay. Thank you for you kind words describing our service as excellent. We aim to provide all our guests with a memorable and comfortable experience. Your compliments for Bridget... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for two nights in March 2015, arrived late and was allowed an as you want checkout the following day. Staff very helpful. stayed on the 7 th floor overlooking Parliament building the room was very big, clean and had great view to the city scape. Only downside was the oldish facilities especially the bathroom,and there was noise coming from... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Locitana, Thank you for taking the time to write your review. I am glad to know that you loved the friendliness of the team and the efficient service. I look forward to welcoming you back soon and thank you again for your visit. Best regards Dieter Franke General Manager More 

Colombo, Sri Lanka
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment entered the hotel, staff's are eager to welcome you and assist. Good touch to offer welcome drinks, tea, coffee and juices. Varieties of restaurants available in the lobby to choose what kind of food you like. Comfortable rooms and excellent staff's service

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear kamaleesan, Thank you for your kind words. I am delighted to know that you have enjoyed your stay with us. The team and I look forward to welcoming you back. Best regards Dieter Franke General Manager More 

Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On Sunday 12/04/2015, It was our eastern Easter. We went to spend the day together in the pool area and take the lunch brunch in the restaurant there. You can not expect how much the day was ? we called Mr. Festus to book for our group ( about 55 persons ) a special table and he has done. the... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Coronawy, Thank you for taking time to write your most comprehensive review regarding your stay with us. I am particularly happy with your positive comments about our colleagues’ outstanding service. I have shared your appreciation with Festus and the entire team and they are glad to know that they made your Sunday remarkable. I am delighted to know that... More 

Bengaluru (Bangalore), India
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here last year as I had a layover in transit. The place is nice and the staff are fantastic. Great room and service. The Indian restaurant was great! They also have a pool side restaurant. I would definitely think of staying here when I return to Nairobi.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AR14920251, Thank you for taking time to write your review regarding your stay. It gives me joy to learn that you found our colleagues exceptional. I appreciate your compliments on our F&B outlets and comfort of your room. It will be my pleasure to welcome you back in the future. Kind regards, Dieter Franke General Manager More 

Ho Chi Minh City, Vietnam
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Slightly drab looking from outside. Definitely more of a business hotel than a place you would choose on a holiday. However the inside feels great and they do have excellent service. The hotel also has a great Indian restaurant.

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AaryanRaghu, Thank you for taking the time to write your review. I am glad to know that you loved our Indian Restaurant and great service. I look forward to welcoming you back soon. Best regards Dieter Franke General Manager More 

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel while transitioning from our international flights to our domestic flights for a safari. The customer service is great. The Indian restaurant in the hotel was FANTASTIC! The lobby area of the hotel was nice but the rooms felt outdated and were in need of repairs. The TV was very old and small (around 22"). Our... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear UAE_MH, Thank you for taking time to write your review regarding your recent stay. I am pleased with your positive observations on the delightful F&B offering at the Bhandini and Pool Terrace Restaurants. Did you know that our outdoor bar, Makuti offers delicious Nyama Choma (Kenyan Barbeque)? Thank you for your compliments on the level of hygiene in our... More 

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