We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Nairobi

Hotel website
Hotel deals
City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
InterContinental Nairobi
Professional photos View all
Browse nearby
InterContinental Nairobi
Add Your Review

609 reviews from our community

Traveler rating
    131
    245
    144
    57
    32
See reviews for
79
94
50
310
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (609)
  • Mar-May only
    (125)
  • Jun-Aug only
    (152)
  • Sep-Nov only
    (200)
  • Dec-Feb only
    (132)
All months
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Location is 30 min drive from the airport. U ahve a supermarket behind the hotel. The loby is big and clean u have a bar that closes around 01:00 am which i find very early for a hotel bar. The terrace by the pool side is amazing to chill. Beware its a criminal ofrence to smoke in undesignated area in... More 

Was this review helpful? Yes
Ankara
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First thing you notice is the high security. In order to enter hotel you pass through couple of x-rays. I've been told Americans stay there when they visit Nairobi. Hotel is nice but a bit old fashion. In the city center. Foods are ok. I stayed here for 5 nights in December 2014 for business. You may have your meetings... More 

Was this review helpful? Yes
Brighton, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Intercontinental at the beginning and the end of my two week in Kenya. The service was amazing and the staff went above and beyond the call of duty, even taking my hiking shoes and scrubbing them. The food was equally amazing in the bistro.

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Julian S, Thank you for taking time to give us feedback on your recent stay. I am overjoyed to note that your stay was fantastic. Thank you for your positive remarks on our colleague’s service. Our F&B team will be happy to learn that you loved their delightful cooking. I will be pleased to welcome you back. Kind regards,... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This is one of the best hotels in regards to people, from security to the front desk to cleaning and wait staff not to mention the management, they are all exceptional in their duties. A real pleasure to stay here.

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear mrhotdog, I am delighted to receive your wonderful review regarding your recent stay. Thank you for your positive observations about our colleagues’ outstanding service. At InterContinental Nairobi, we strive to meet and exceed guest’s expectations. It is great to know that we seem to head in the right direction. It will be my pleasure to welcome you back in... More 

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went Kenya for a week safari so we needed to stay in the city for some days before we can join the safari in Masai Mara. The hotel is fully secure and they are lots of guards making sure anyone get inside the hotel is not a threat. The rooms are really amazing, like really amazing, the staff was... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Calypso B, Thank you for taking time to write your review regarding your latest stay. I am so pleased to hear that you enjoyed your stay and appreciate you for commending our security. It is our aim to ensure that our guests relax in a secure environment while in the hotel. I am delighted to receive your positive observations... More 

Luanda, Angola
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Nairobi Intercontinental is about 47 years old and you can tell, regardless, the rooms are clean, comfortable and work. Ammenities include all you can need while away from home...but the staff of the hotel is the real winner for me! They pampered me all through the week I was there, they helped without being intrusive, they made suggestions and... More 

Was this review helpful? Yes 1
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Patricia B, Thank you for your most comprehensive review regarding your stay with us. I am particularly happy with your commentary on our colleagues’ outstanding service. I have shared your feedback with the entire team and they are happy to know that they made your stay unforgettable. I appreciate your observations about the comfort of your room. I am... More 

Senior Contributor
22 reviews 22 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel while on business from 3-5 March 2015 . I expected a modern hotel given the brand name. The staff are friendly, the food is good and there is a lovely bar next to the pool. It has all the amenities one would expect such wifi in the room, shower, bath etc. But No flat screen TV,furniture... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Lagos I, Thank you for your wide-ranging review regarding your latest stay. I am delighted with your positive remarks about our colleagues’ responsiveness. Thank you for your compliments on our F&B offering and are glad to know that you had a great time at Makuti, our outdoor bar. I have noted your concerns regarding our room amenities and express... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here hoping to keep up with the standards of intercontinental though the rooms are not that big but the problem is they are old and need some touching up. The food was great and the service was good

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Andrew D, Thank you for taking time to give us feedback on your stay. I am so grateful for your positive comments regarding our colleagues’ exceptional service. I appreciate your encouraging comments on our F&B offering. I have taken note of your observations about the condition of our rooms and apologize for the disappointment. We are working on an... More 

Charlotte, North Carolina
Top Contributor
62 reviews 62 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed 4 nights for a conference held in the hotel. I found it to be standard in terms of this type/class of hotel. I appreciated that the hotel design incorporated local African design elements (although there were some oddities like a a meeting room named "Le Chateau" with a French wine theme). The staff were extremely polite and friendly,... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear GlobetrottingFan, Thank you for taking time to give us feedback regarding your recent stay with us. I am pleased to learn that you loved the blend of our hotel set up in reference to the naming of our meeting rooms. It is great to hear that our colleagues were courteous and very responsive. It is our goal to consistently... More 

Leiden, The Netherlands
2 reviews
5 of 5 stars Reviewed 4 weeks ago

stayed here for 2 nights, as part of our wedding package. after the evening party we came to a room covered in rose petals and chilled champagne. Our double room was very comfortable, oozed atmosphere (unlike too bright european hotels im used to), and had amazing beds. We ordered in breakfast and we were truly pampered. Thanks to host Anthony... More 

Was this review helpful? Yes
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Marvo 78, I am so pleased to receive your wonderful review regarding your latest stay with us. It gives me joy to learn that we made your wedding weekend truly unforgettable. It is our absolute goal to ensure that our guests enjoy superior service, accommodation and overall, a memorable experience. Thank you for giving us an opportunity to serve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

247 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (200)
Viewed
Hotel & grounds (27)
Viewed
Room/suite (66)
Viewed
Pool/beach area (11)
Viewed
View from room (6)
Viewed
Bathroom (18)
Viewed
Dining (15)
Viewed
Business center/function rooms (23)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Dining (12)
Viewed
Business center/function rooms (5)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (8)
Viewed
Pool/beach area (1)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question