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Southern Sun Mayfair Nairobi

#14 of 145 Hotels in Nairobi
Certificate of Excellence
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Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
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Southern Sun Mayfair Nairobi
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609 Reviews from our TripAdvisor Community

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There are newer reviews for Southern Sun Mayfair Nairobi
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Mumbai (Bombay), India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 27, 2014

The location of the hotel was amidst lot of greenery surrounding the property. The room in which I was lodgeed was on the first floor overlooking the small fountain and a small garden in between the hexagon shaped hotel. The pool side are where breakfast was served was calm and serene and a perfect location to have a morning feast.... More 

Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Nikhilesh240574
Dubai
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed February 27, 2014

Impressive Greenery inside the hotel...with a big sound from Toads in the night. It was fun to experience nature in the comfort of a Clean and Nice hotel. The well appointed breakfast on the side of swimming pool was so refreshing. Room opening to a lawn and outside sitting for a cup of tea was divine.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Vijay B
Addis Ababa, Ethiopia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 24, 2014

Although service at the hotel is impressive and the grounds are pretty, I don't recommend it because I didn't get the basic night's sleep. There are no screens on the windows of my room, so I couldn't open them, or else mosquitos will enter- however, even though I left my windows closed, there were numerous mosquitos in my room when... More 

Helpful?
5 Thank Heather O
Michael P, Manager at Southern Sun Mayfair Nairobi, responded to this review

Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback. We are most disappointed that you did not enjoy your stay with us and we extend our sincerest apologies to you. Your comments have been constructively communicated to our Housekeeping Department and corrective measures are currently under way. We have... More 

Kigali, Rwanda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

I received v warm welcome, refresher juice at the arrival, fast fast service, orientation and accurate communication from the room to the reception. Immediate response to your need from the room after you call the reception.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Theodore M
Manila
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 14, 2014

I'm a frequent traveler to Nairobi and have stayed in a variety of places. In December, I stayed at the Southern Sun (my second stay). While the staff are nice and welcoming, with the price it charges - $240 for a single room - you're better off staying elsewhere. First, the cleaning staff left the windows of my colleague's room... More 

Helpful?
2 Thank FernandaFegelein
Michael P, Manager at Southern Sun Mayfair Nairobi, responded to this review

Thank you so much for your recent visit to Southern Sun Nairobi and for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the time it has taken to date to reslove the outstanding charges on your credit card. In the interest of resolving this issue in the shortest time possible, may I ask that... More 

Sandton, South Africa
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 12, 2014

The Mayfair is close to business centres and other restaurants. The rooms are basic and comfortable . Pillows on the beds are great. Toiletries are provided. Internet in the rooms is very good. The service in the restaurant is really bad. Staff etc are very friendly

Helpful?
Thank AMkenya
Wiltshire UK
Level Contributor
53 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 26, 2014

This is a charming place – I understand to be converted from an old college. The buildings are very attractive and there are some beautiful trees, water features and gardens. The service is generally excellent and when we did have a complaint the management dealt with it very effectively and demonstrated that they really care about customer satisfaction. The rooms... More 

Helpful?
1 Thank Andrew B
Dubai
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 18, 2014

A beautiful hotel with great service. Rooms are nice with some great views of the greenery.Breakfast is good, could be better. Dining options are also good specially the Steakhouse. Liked my stay and will come again.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
2 Thank AffanBajwa
Zurich, Switzerland
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 5, 2014

We chose this hotel to spend a day before going on a safari. We felt welcomed, the hotel's staff and atmosphere were amazing so that we really enjoyed our stay there. Especially notable: we could have the room at 8 a.m. already!!

Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank KAweilWe
Brussels, Belgium
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 22, 2013

My wife and I stayed 2 nights at this excellent hotel . .We very much appreciated the very beautiful gardens and layout of the hotel ---- somewhat colonial in style . The restaurant was excellent and the breakfasts were the best we experienced throughout our 3 week holiday in Africa .The best feature , however , was the amazing friendliness... More 

Review collected in partnership with Tsogo Sun Hotels

Helpful?
2 Thank Vivian A
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