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Southern Sun Mayfair Nairobi

3.0 of 5 Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
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Southern Sun Mayfair Nairobi
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Southern Sun Mayfair Nairobi
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437 reviews from our community

Traveler rating
    129
    221
    59
    25
    3
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70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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    (84)
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    (105)
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There are newer reviews for Southern Sun Mayfair Nairobi
See the most recent reviews
Niamey, Niger
1 review
4 of 5 stars Reviewed December 14, 2014

i am pleased to share with you my pleasure during the 1 week stay in the southern hotel at Nairobi. i amlooking forward to come back at Niarobi for some times to enjoy the service efficiency of the Southern Sun Hotel. I highly appreciate the warm welcome from the southern employees .

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Rabioui Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2014

I was only at the Southern Sun for one night before I flew out to Kisumu, but it was a very pleasant stay. This was a work trip, so it was booked though my office (which is close by) so that I would not have a lot of delays with traffic. This proved true. The room was very clean and... More 

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Nickolas C Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Greater Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2014

I don't believe the room is up to standard of a $300 a night, although there was nothing wrong with the room. It was more than adequate for my needs. The service makes more than up for that. All the staff was very friendly and helpful, even the security personal and especially the front entrance staff. I had a wonderful... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Charlesv 1973 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Kampala, Uganda
1 review
5 of 5 stars Reviewed December 6, 2014

The general ambiance was good, the room and all the services . The staff were very hospitable I will come and again and will also recommend it to my friends. They should also show you the types of rooms available even if am booked as i may want to upgrade.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Businge R Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Windhoek, Namibia
Top Contributor
86 reviews 86 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 30, 2014

In my opinion the Kenya hospitality sector does service very well but the Southern Sun seems to be at the top of service. We had a late flight out and they gave us a late check out according to our schedule. I have stayed at this hotel a couple of different times over the last 15years and always enjoy the... More 

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear B G Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you so much for your very kind comments - much appreciated. We look forward to welcoming you back to Southern Sun Mayfair... More 

Johannesburg, South Africa
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 29, 2014

Stayed at this hotel in Nairobi for 3 nights on business. Company paid and I have stayed ot Standley previously so I have something to compare with in Nairobi. The Southern Sun Mayfair hotel is one of the best run hotels I have come across so well done to the manager who also invited guess for cocktails on the Wednesday!... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Minda B Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you so much for your very kind comments. We have taken note of your comment regarding the bed in your room, many... More 

Geneva, Switzerland
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 28, 2014

I recommend this hotel. Unassuming from the outside, it has a lot of charm, beautifully kept gardens. The swimming pool area is also very nice, and fitting for business meetings in small groups. Rooms are fine, nothing fancy, very well kept, clean. Regarding staff, I foundation them ALL to be very courteous and helpful. PS : be at the pond,... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear PierreTrip Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind Regards, Michael Phillipson General Manager More 

Ferndown, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 27, 2014

We stayed at the Mayfair on a recent trip to Kenya having stayed there a few times in the last 10 years. It was fantastic as always. We had lovely rooms, very comfortable and, most importantly for me, away from the road so nice and quiet and we had an excellent night’s sleep ahead of early starts. We ate in... More 

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Mike G Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind Regards, Michael Phillipson General Manager More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 23, 2014

I arrived very late in the night and was very impressed by the reception staff alertness. Although I had busy schedules during the day, it was always a great pleasure to come back to my room and take a good rest in readiness for the following day. The location is close to my place of work and therefore suited me... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear A58601Vdanielk Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Atlanta, Georgia
Top Contributor
181 reviews 181 reviews
53 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed November 22, 2014

Stayed here two nights, but ate only once (breakfast by the pool - a lovely experience). Rooms are comfortable and decorated nicely; everything clean and well-maintained. Only two comments: front desk staff seemed slow and hesitant, and most importantly, it took us more than TWO HOURS to drive from the hotel to the airport (leaving at 7 pm and arriving... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Helen 711 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our Front Desk Team to assist us in improving our service delivery standards. We look forward... More 

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Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southern Sun Mayfair Nairobi 3*
Number of rooms: 171
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TripAdvisor is proud to partner with Booking.com, Despegar.com and Odigeo so you can book your Southern Sun Mayfair Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn
Hotel Style:
#5 Family Hotel in Nairobi
#10 Business Hotel in Nairobi
#13 Romantic Hotel in Nairobi

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